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廣東省陽(yáng)江市潭水中學(xué)高二英語(yǔ)期末試卷含解析一、選擇題1.---Youhaven’tlosttheticket,haveyou?

---_____.Iknowit’snoteasytogetanotheroneatthemoment.

A.Yes,I’mafraidso

B.Yes,Ihave

C.Ihopeso

D.Ihopenot參考答案:D略2.

manytimes,buthestillcouldn’tunderstandit.A.Havingbeentold

B.ThoughhehadbeentoldC.Hehadbeentold

D.Havingtold參考答案:C3.Thesizeofthegenerationgapseemstobespreadingwith

rapidchangesintechnology,ineducation,intransportationandincommunicationthataretakingplaceallover

globule.

A.the,the

B.the,/

C./,/

D./,the參考答案:D略4.Expertssaylongtimeexposuretoparticulatematter(可入肺顆粒物)isamajorhealth

.A.taskB.resortC.hazardD.aftershock參考答案:C5.Nodifficultycould______thisbravemansinceheissoconfidentandcapable.A.defeat

B.attack

C.win

D.overcome參考答案:A6.ThepopulationofChina_______very________andabout80%ofthepopulation______peasants.

A.is,much,is

B.are,large,are

C.is,large,is

D.is,large,are參考答案:D7.ItwassodarkinthecinemathatIcouldhardly__________myfriend.

A.turnout

B.pickout

C.callout

D.bringout參考答案:B8.Itisconsiderate_______youto_______thatIneededahelpatthatmoment.A.for;notice

B.of;noticeC.of;recognize

D.of;realize參考答案:B9.Mysisterwasagainstmysuggestionwhilemybrotherwas______it.Ainmemoryof

Binsearchof

Cinhonourof

Dinfavourof參考答案:D略10.Underthetreesatagirl,whowasreading________collectionof________poetrybyBryon.A.a;a B.不填;不填 C.不填;a D.a;不填參考答案:D11.Myunclehasn’tbeenabletostopsmoking,butatleasthehas________.

A.cutout

B.cutdown

C.cutup

D.cutoff參考答案:B12.Whichsportcoststhemost_____trainingfacilities,players’personalequipmentanduniforms?A.intermsof

B.inplaceof

C.bywayof

D.bymeansof參考答案:A略13.I’mverysorry,Ireallydon’t_________you.A.meanharm

B.meantoharm

C.meanharming

D.meantobeharmed參考答案:

B14.---CanIusethefaxonthetable,sir?---Innocase_____tousethefaxforpersonalaffairs.A.anyoneisallowed

B.nobodyisallowed

C.isanyoneallowed

D.isnobodyallowed參考答案:C15.Therearesomanynewly-designedMP3foryou______intheshop,Ithinkyoucangetoneyoulikemost.A.tochoosefrom

B.tochoose

C.tobechosen

D.tobechosenfrom參考答案:A16.Wegotlostinthedarkforests.______,itbegantorain.A.Beside

B.Besides

C.Expect

D.Though參考答案:B解析:從句意及用法看,后者表示的是遞進(jìn)關(guān)系,所以用副詞besides.17.Bytheyear2020,scientistsprobablyacureforcancer.

A.willbediscovering B.arediscoveringC.willhavediscovered D.havediscovered參考答案:C提示:bytheyear2020是明確表示將來(lái)的時(shí)間狀語(yǔ),主句表示在這個(gè)時(shí)間以前完成的動(dòng)作,故用將來(lái)完成時(shí)。

二、新的題型18.HowtoBringOurCommunityTogetherCanadaisanationthatpridesitselfonmulti-culturalismandopportunity.___33___Buildingsocialconnectionsandasenseofbelongingbringspeopletogetherinwaysthatstrengthenindividualrelationshipsaswellaswholecommunities.Thereareseveralthingsthatwecandotodevelopstrongsocialconnectionsandasenseofbelonging:___34___Oneofthesimplestwaystobringacommunitytogetheristhroughsharedexperience.Eventslikeaninternationalfoodfestival,asportsleaguefeaturingactivitiesfromaroundtheworld,andhealthandwellnessprogramsdrawingondifferentcultures,areexcellentwaysofbringingpeopletogether.Thinkoutsideourbox.___35___Manyofusgetcaughtupinourownroutinesandpracticesandforgetthatthereare

otherwaysofdoingthings.Trytalkingtodifferentcommunitymembers,rangingfromyouthstoseniors,tounderstandtheiropinionsoftheworld.___36___Trynewthings.Positivelyinfluencingourcommunitycangobeyondvolunteeringourtimeandresources.Considergettinginvolvedinourcommunitybyworkingforthe2017Census(人口)asanenumerator(普查員)oracrewleader.Censusenumeratorsareresponsibleforidentifyingdwellingsonmaps,conductingpersonalinterviews,andfollowingupwithrespondentsinpersonandbyphone,whilecrewleadersareresponsibleforleading,trainingandsupervisingateamofenumerators.___37___Astrongfeelingofunityinacommunitycanmakeresidentsfeelcomfortableandathome.A.Plancommunityevents.B.Encouragecommunitymemberstodosomecommunityservicework.C.Socialconnectionsoffercommunitymemberschancestoknoweachotherbetter.D.Ourmulti-culturaltraditionprovidesawelcomingenvironmentforindividualsandfamilies.E.Learningaboutdifferentculturesandpracticescanopenourmindtoawholenewwayoflife.F.Inviteindividualsofdifferentculturestoparticipateincommunityplanningtoensurethateveryvoiceisheard.G.Thesepositionsprovideanopportunitytomeetnewpeopleandbuildrelationshipswithmembersofourcommunity.參考答案:33.D

34.A

35.E

36.F

37.G這是一篇議論文。文章作者針對(duì)如何讓我們的社區(qū)團(tuán)結(jié)起來(lái)這個(gè)問(wèn)題,給出了一些建議。【33題詳解】由上文Canadaisanationthatpridesitselfonmulti-culturalismandopportunity.說(shuō)加拿大是一個(gè)以多元文化和機(jī)會(huì)為榮的國(guó)家。下文Buildingsocialconnectionsandasenseofbelongingbringspeopletogetherinwaysthatstrengthenindividualrelationshipsaswellaswholecommunities.說(shuō)建立社會(huì)聯(lián)系和歸屬感使人們以加強(qiáng)個(gè)人關(guān)系和整個(gè)社區(qū)的方式走到一起。該空承上啟下,D選項(xiàng)“我們的多元文化傳統(tǒng)為個(gè)人和家庭提供了一個(gè)友好的環(huán)境”切題,故選D。【34題詳解】由下文Oneofthesimplestwaystobringacommunitytogetheristhroughsharedexperience.Eventslikeaninternationalfoodfestival,asportsleaguefeaturingactivitiesfromaroundtheworld,andhealthandwellnessprogramsdrawingondifferentcultures,areexcellentwaysofbringingpeopletogether.意思是將社區(qū)聚集在一起的最簡(jiǎn)單的方法之一是共享經(jīng)驗(yàn)。國(guó)際美食節(jié)、以世界各地的活動(dòng)為特色的體育聯(lián)盟、以及借鑒不同文化的健康與保健項(xiàng)目等活動(dòng),都是將人們聚集在一起的極好方式。由此可知,這一段主要講了“計(jì)劃社區(qū)活動(dòng)”,故選A?!?5題詳解】由下文Manyofusgetcaughtupinourownroutinesandpracticesandforgetthatthereareotherwaysofdoingthings.說(shuō)我們中的許多人陷入了自己的日常事務(wù)和實(shí)踐中,忘記了還有其他的做事方式。該空引出下文,E選項(xiàng)“學(xué)習(xí)不同的文化和實(shí)踐可以打開我們的思維,一個(gè)全新的生活方式”切題,故選E。36題詳解】由上文Trytalkingtodifferentcommunitymembers,rangingfromyouthstoseniors,tounderstandtheiropinionsoftheworld.說(shuō)試著和不同的社區(qū)成員交談,從年輕人到老年人,以了解他們對(duì)世界的看法。該空承接上文,F(xiàn)選項(xiàng)“邀請(qǐng)不同文化的個(gè)人參與社區(qū)規(guī)劃,以確保每個(gè)聲音都能被聽到”切題,故選F?!?7題詳解】由上文Censusenumeratorsareresponsibleforidentifyingdwellingsonmaps,conductingpersonalinterviews,andfollowingupwithrespondentsinpersonandbyphone,whilecrewleadersareresponsibleforleading,trainingandsupervisingateamofenumerators.說(shuō)人口普查調(diào)查員負(fù)責(zé)在地圖上識(shí)別住所,進(jìn)行個(gè)人面談,并通過(guò)電話和親自與答復(fù)者進(jìn)行跟蹤,而工作人員負(fù)責(zé)人負(fù)責(zé)領(lǐng)導(dǎo)、培訓(xùn)和監(jiān)督一組調(diào)查員。該空承接上文,G選項(xiàng)“這些職位提供了一個(gè)認(rèn)識(shí)新朋友和與社區(qū)成員建立關(guān)系的機(jī)會(huì)”切題,故選G。三、閱讀理解19.Inthemoreandmorecompetitiveserviceindustry,itisnolongerenoughtopromisecustomersatisfaction.Today,customer"delight"iswhatcompaniesaretryingtoachieveinordertokeepandincreasemarketshare.

Itisacceptedinthemarketingindustry,andconfirmedbyanumberofresearchers,thatcustomersreceivinggoodservicewillpromotebusinessbytellingupto12otherpeople;thosetreatedbadlytelltalesofwoetoupto20people.Interestingly,80percentofpeoplewhofeeltheircomplaintsarehandledfairlywillstayloyal.

NewchallengesforcustomercarehavecomewhenpeoplecanobtaingoodsandservicesthroughtelephonecallcentersandtheInternet.Forexample,manycompaniesnowhavetoinvest(投資)alotofmoneyininformationtechnologyandstafftraininginordertocopewiththe"phonerage"--causedbydelaysinansweringcalls,beingcutoffinmid-conversationorleftwaitingforlongperiods.

"Manypeopledonotliketalkingtomachines,"saysDr.Storey,SeniorLecturerinMarketingatCityUniversityBusinessSchool."Banks,forexample,encouragestaffatcallcenterstousecustomerdatatoestablishinstantandgoodrelationshipwiththem.Theaimistomakethecustomerfeeltheyknowyouandthatyoucantrustthem--thesortofcomfortablefeelingspeoplehaveduringface-to-facechatswiththeirlocalbranchmanager."

Recommendedwaysofcreatingcustomerdelightinclude:under-promisingandover-delivering(sayingthatarepairwillbecarriedoutwithinfivehours,butgettingitdonewithintwo)replacingafaultyproductimmediately;throwinginagiftvoucher(購(gòu)物禮券)asanunexpected"thankyou"toregularcustomers;andalwaysreturningcalls,evenwhentheyarecomplaints.

Aimingforcustomerdelightisallverywell,butifservicesdonotreachthehighlevelpromised,disappointmentorworsewillbetheresult.Thiscanbeeasedbyofferinganapologyandanexplanationofwhytheservicedidnotmeetusualstandardswithempathy(forexample,"Iknowhowyoumustfeel"),andpossiblesolutions(replacement,compensationorwhateverfairnesssuggestsbestmeetsthecase).

Airlinesfacesomeofthetoughestchallengesovercustomercare.Fiercecompetitionhasconvincedthemthatdelightingpassengersisanimportantmarketingtool,whilethereisgreatpotentialforcustomerangeroverdelayscausedbyweather,unclaimedluggageandtechnicalproblems.ForBritishAirwaysstaff,awinningtelephonestyleisconsideredvitalinhandlingthelargevolumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoanswerquickly,withtheirnames,jobtitleanda"weareheretohelp"attitude.Thecompanyhasinvestedheavilyininformationtechnologytomakesurethatinformationisavailableinstantlyonscreen.

BritishAirwaysalsosaysitscustomercarepoliciesareappliedwithinthecompanyandstaffaretaughttoregardeachotherascustomersrequiringthehigheststandardsofservice.

Customercareisobviouslyheretostayanditwouldbeafoolishcompanythatusedsloganssuchas"wedoasweplease".Ontheotherhand,themorecustomersarepromised,thegreatertheriskofdisappointment.65.WecanlearnfromParagraph2that_______.A.complainingcustomersarehardtosatisfyB.unsatisfiedcustomersreceivebetterserviceC.satisfiedcustomerscatchmoreattention

D.well-treatedcustomerspromotebusiness66.Thewritermentions"phonerage"(Paragraph3)toshowthat________.A.

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