《跨境電商實務(wù)英語》（劉璇）參考答案 項目5參考答案

目錄目錄PAGEIPAGEIProject5教材冊Task1ConvincinganOrderPartOneWarmingUpⅠ.（略）Ⅱ.IfIamaseller,IwouldliketochoosetheonlinechatsoftwareSkype.Becauseithasthefollowingadvantages.Firstly,IcanmakefreecallstoanySkypeuser,nomatterwheretheyare.Secondly,Icancallcellphonesandlandlinesaroundtheworldatlowrates.Thirdly,Icanmakeone-to-onevideocallsandevengroupvideocallssothatIcancommunicatewiththecustomermoreconvenientandefficient.PartTwoCaseStudyCase1Ⅰ.Thesellerexpresseshisthankstothebuyerfirstlyandrepliestothebuyer’sinquirypatiently.Inordertoleadthebuyerseemoreinformationindetailpages,thesellerattachessomepictures.Ⅱ.1．我們的假發(fā)質(zhì)量非常好，得到了顧客的一致好評。2．我們只使用環(huán)境友好型材料，保證符合質(zhì)量標(biāo)準(zhǔn)。Ⅲ.DearMrs.Smith,Thankyouforyourinterestinouritem.Ourthrowpillowsareofverygoodqualityandhavereceivedfavorablecommentsfromcustomers.Weonlyuseenvironmentallyfriendlymaterialsandwecanguaranteethatthethrowpillowsarewelluptostandard.Wearelookingforwardtoreceivingyourorderearly.Yourssincerely,David Case2Ⅰ.1.Thesellersays“Moreinformationaboutitcanbefoundfromthepicturesweattachedbelow.”toleadthebuyertoseemoreinformationondetailpages.2.Thesellerpromisesthathewillarrangethedeliverywithin24hoursoncethebuyerplacesanorder.Ⅱ.DearMissJones,Thanksforyourinterestsinourbags.Thisshoulderbagisthebestsellerinourstore.ThemainmaterialisPUandtheliningmaterialispolyester.Weoffertwodifferentcolors,whiteandblack.Moreinformationaboutitcanbefoundfromthepicturesweattachedbelow.Wehavethisiteminstockandwewillshipitwithin24hoursonceyouplaceanorder.Pleasecontactusifyouhaveanyquestions.Bestregards,David Case3親愛的貝克先生：非常感謝您的詢問。我們的最低起訂量是1000件。這款圍巾是我們店的熱賣產(chǎn)品，暢銷多個國家。希望能早日收到您的訂單。祝好！大衛(wèi)Task2FollowinganOrderPartOneWarmingUpⅠ.discount;quickdelivery;insufficientinventoryDear××,Thankyouforyourorder.Pleasenotethatthereisonlyonedaylefttoget30%offbymakingpayment.Theearlieryoupay,thesoonerwewillshiptheproducttoyou.Besides,Iwillsendyouagifttoshowmyappreciation.Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactus.Bestregards,××Dear××,Wehavegotyourorder.Butitseemsthattheorderisstillunpaid.Theitemyouchooseisofhighqualitywithcompetitiveprice.Afterthepaymentisconfirmed,Iwillprocessyourorderandshipitoutin8hours.Bestregards,××Dear××,Thankyouforyourorder.Wenoticedthatyouhaven’tfinishedthepaymentfortheorderyet.Youhaveselectedthebest-sellingproductinourstore.Wewouldliketoinformyouthatthisproductmaybesoldoutsoonsinceitisverypopularforitsfashionabledesignandcompetitiveprice.Wewilldeliveryourorderwithin24hoursonceyourpaymentisconfirmed.Ifyouhaveanyquestions,pleasefeelfreetoletusknow.Bestregards,××Ⅱ.IfIamaseller,Iwouldliketotellthebuyerthatweofferquickdelivery.Firstly,Ishouldtellhim/herthepriceisverycompetitive.Secondly,Ishouldprovidediscountsifhe/shepaystoday.Thirdly,Ishouldtellhim/herthegoodscanbesentverysoonafterconfirmationFourthly,Ishouldtellhim/herthetrackingnumbercanbetrackedandtheestimatedtimehe/shewillreceiveit.PartTwoCastStudyCase1Ⅰ.1.Ifheconfirmstheorderassoonaspossible,hewillreceivesomegifts.2.Hecanenjoyasatisfactorydiscount.Ⅱ.DearMr.Holley,Thanksforyourpatronage.Fromthe1stofnextmonth,thepriceofthesegoodswillberaisedfromUSD100toUSD150.Togettheadvantageofthespecialprice,itisnecessarytoplaceyourorderatonce.Ifyouplaceyourordertoday,youwillsaveUSD50.Andwewillmakethepackageinagoodconditionsothattheywillarrivesafelyinyourplaceandsurelythepackagewillbeeye-catching.Bestregards,Alicia Case21.Becausethesellerfindsthecustomerdoesn’tpaytheorder.2.,sherunsthespecialpromotionforallproducts.3.Inordertoconvincethecustomertopau,thesellertellthebuyerthatthereisaspecialpromotioninthestoreandemphasizesthatthereareonly10colorsinstock.Finally,thesellerpromisestomakeshipmentassoonaspossibleifthebuyerplacetheorder.Case31.Thebuyer’screditcardhasnotbeenapprovedbyAlipay.2.ThebuyercanpaythroughWesternUnion,T/TpaymentorMoneybookerspayment.活頁冊Task1Ⅰ.a(block)ofwood a(coil)ofwire a(ball)ofwoola(pair)ofpliers an(article)ofclothes a(cake)ofsoapa(layer)ofrockⅡ.lightblue silver apricotcoral gold mintorange-red burgundy khakiturquoiseⅢ.DearSharon,Thankyouforyourinquiry.Theminimumorderquantityis1,000pieces.Thistypeofhighheelshoesisthebest-sellingproductinourshopandhasreceivedagoodreputationinmanycountries.Wehopetoreceiveyourorderearly.Yourstruly,DavidⅣ.DearTony,Thankyouforyourinquiry.Forthistypeofshoes,weofferfourdifferentsizes:10cm,11cm,12cmand13cmforchildrenfrom2–5yearsold.Weonlyuseenvironmentallyfriendlymaterialsandwecanguaranteethatourbabyshoesarewelluptostandard.Recently,thereareavarietyofpromotionalactivitiesinourstore.Iftheorderquantityreachesacertainamount,youwillenjoyasatisfactorydiscount.Ihopetohearfromyousoon.Bestregards,LucyⅤ.1.(1)Yes,weofferthiskindofsofainavarietyofcolors.(2)I’msorry,thiskindofbluesofaisoutofstock.ButIcanrecommendsomethingverynewtoyou,whichcomesinavarietyofcolors.2.(1)Yes,ourhandbagismadeof100%genuineleatheraswedescribed.Icansendyouthemateriallabel.(2)Thankyouforyourinterest.Ourhandbagismadeofanewfunctionalmaterial,whichisbetterthanPUandpolyester.It’santi-wrinkleandwaterproof.3.Thankyouforyourinterest.Thepricedependsonyourorder.Ifyouordermorethan50,wecangiveyou5%off.Ifyouordermorethan100,wecangiveyou10%off.Ⅵ.1.Weofferthreedifferentsizes,S,MandL.2.Ourgoodsaresuperiorinqualitytothoseofothermanufacturers.3.Allmaterialsusedarenon-toxic.4.Werecommendthisitemforitshighqualityandmoderndesign.Ⅶ.DearStef,Wearesorrytoinformyouthattheitemyouorderedisoutofstockatthemoment,andwedon’tmanufactureitanymore.Youcanchooseanyotheritemsinourstore.Ifnot,youcancanceltheorder.Thanksalot.Welcomeyoutovisitourstoreregularlyandwe’lldoourbesttoserveyou.Bestregards,AliciaTask2Ⅰ.outofstock ingoodconditionclosetheorder havealargestockspecialdiscount enjoyawholesalepriceafullrefund payassoonaspossibleⅡ.1.Couldyoupleaseputitinaclearerway?Couldyoupleaseexplainitindetail?Couldyoupleaseexplainitfurther?Whatdoyoumeanexactlybysaying…?2.Contactmeifyouhaveanyproblems.Ifthereisanyuncertainty,feelfreetocontactme.Callmeifyouhaveanyproblems.3.Pleaseletmeknowifanythingneedstobeimproved.Youradvice/suggestionwillbegreatlyappreciated.4.Onceconfirmed,Iwillletyouknowimmediately.Onceconfirmed,IwillnotifyyouASAP(assoonaspossible).5.Ihopeeverythinggoeswellwithyou.Iwishyouallthebest.6.Lookingforwardtoyourfeedbackandsuggestions.7.Isincerelyapologizeforthismisunderstanding!8.Iapologizeforthelateansweringbutweshouldmakesurethecorrectnessofourimplementationfirst.9.Thankyouverymuchifyoucanansweritimmediately.10.Couldyoupleasereplybeforetomorrow?Ⅲ.DearMr.StefGreen,Thankyouforyouremail.Weareverysorryforthedelayedpackage.Afterreceivingyouremail,wecontactedthefactoryatonce.Andtheytoldusthattheywillcompleteallourorderspromptly.Ifyouwanttocanceltheorderitwouldbequiteunderstandable,butwestressthatwewillbeabletocompletedeliverybytheendofthismonthandwewouldappreciateitifyoucouldbearwithustillthen.Itisveryunfortunatethatthereshouldhavebeenanymistake,butwehopeyouwillforgivethedelayithascaused.Ifthisisnotsatisfactory,pleaseletusknow.Yoursfaithfully,JohnSmithⅣ.1.Pleasesubscribetomystore.2.Byafewclicks,youcanenjoyourVIPservice.3.IfyoubuybothT-shirts,wecanofferyoua3%discount.4.Onceweconfirmyourpayment,wewillshipouttheitemsforyouintime.Ⅴ.DearXhiei,Thankyouforyourinterestinouritem.We’resorrybutwecan’tofferyouthatlowpriceyouaskedfor.Wefeelthatthepricelistedisreasonableandhasbeencalculated,whichleavesuslimitedprofitonly.However,we’dliketoofferyousomediscountsonbulkpurchases.Ifyourorderquantityismorethan100pieces,wewillgiveyouadiscountof5%off.Pleaseletmeknowyourfurtherquestions.Thanks.Sincerely,AliciaSkillsTest