人力資源管理與團(tuán)隊建設(shè)培訓(xùn)公開課

人力資源管理與團(tuán)隊建設(shè)培訓(xùn)公開課學(xué)習(xí)

提示學(xué)習(xí)內(nèi)容項目人力資源管理對象與特點(diǎn)項目人力資源管理管理過程項目人力資源的管理方法學(xué)習(xí)重點(diǎn)如何進(jìn)行人員分配？怎樣對項目成員進(jìn)行激勵?怎樣管理沖突？如何進(jìn)行有效的團(tuán)隊建設(shè)？學(xué)習(xí)難點(diǎn)人員與工作的匹配如何提高團(tuán)隊效力?KnowledgeareaProjectmanagementprocessgroupsinitiationplanningexecutingMonitoringandcontrollingclosingProjecthumanresourcemanagementHumanresourceplanningAcquireProjectteam,DevelopProjectteamprojectphasesandtheprojectlifecycle概念階段conception實施階段implement收尾階段Close-out工作量資源投入水平規(guī)劃階段developmentProjectfeasibilityProjectacquisitionSleDeliverablesForeachphaseManagementPlan

ProjectplansLastworkpackageCompletedworkPreliminaryCostestimateBudgetaryCostestimateDefinitiveCostestimateLessonslearned2-levelWBS3-levelWBSPerformancereportCustomeracceptance項目管理過程

overlapofprocessinaphase啟動initiating計劃planning執(zhí)行executing監(jiān)督與控制controlling結(jié)束closing活動的強(qiáng)度時間timePhasefinishPhasestartLevelOfactivity＊＊活動的強(qiáng)度LevelOfactivityBasedontheprocessintegrationscopetimecostqualityHumanresourcecommunicationriskprocurementplanningdevelopprojectmanagementplanScopeplanningScopedefinitionCreateWBSActivitydefinition,ActivitysequencingActivityResourcesestimatingScheduledevelopment

CostEstimating,CostBudgeting,QualityplanningHumanresourceplanningCommunicationsplanningRiskManagementplanning,riskidentification,riskanalysis,riskresponseplanningPlanpurchasesandacquisitions,PlancontractingBasedontheprocessintegrationscopetimecostqualityHumanresourcecommunicationriskprocurementMonitoringandcontrollingMonitorandcontrolprojectwork,integratedChangecontrolScopeverificationScopecontrolSchedulecontrol

Monitorandcontrolprojectwork,integratedChangecontrol,PerformqualityassuranceAcquireProjectteam,DevelopProjectteamPerformancereporting,ManagestakeholdersRiskmonitoringAndcontroladministrationWhatisproject

humanresourcemanagementProjecthumanresourcemanagementincludestheprocessesrequiredtomakethemosteffectiveuseofthepeopleinvolvedwithaproject.Humanresourcemanagementincludesallprojectstakeholders.項目人力資源的管理特點(diǎn)項目人力資源管理具有暫時性。項目人力資源管理的責(zé)任關(guān)系相對復(fù)雜。項目人力資源管理方法隨項目生命期階段或管理過程的不同而不同。Humanresourcesplanning:involvesidentifyinganddocumentingprojectroles,responsibilities,andreportingrelationship.mainprocessesAcquiringtheprojectteam:involvesgettingtheneededpersonnelassignedtoandworkingontheprojectDevelopingtheprojectteam:involvesbuildingIndividualandgroupskillstoenhanceprojectperformanceManagingtheprojectteam:involvestrackingTeammemberperformance,motivatingteammember,providingtimelyfeedback謝謝！2011年春季學(xué)期11第一講概論HumanResourcesPlanningDocumentsaboutprojectRolesresponsibilityandrelationshipsAnorganizationalchartfortheprojectAstaffingmanagementplanningDeterminesrolesandresponsibilitiesWhichareoftenshowninaresponsibilityassignmentmatrixAcquiringtheprojectteamResourceassignmentResourceloadingResourcelevelingWhenresourceareusedonamoreconstantbasis,theyrequirelessmanagement.enableprojectmanagerstouseajust-in-timeinventorytypeOfpolicyforusingsubcontractorsorotherexpensiveresources.ResourcelevelingresultsinfewproblemsforpersonalandaccountingdepartmentResourcelevelingoftenimprovesmorale.

BuildingtheProjectTeamNegotiatewithTheirSupervisorTalktoPotentialTeamMembersIdentifyNecessarySkillsRenegotiatewithTopManagementIdentifyPeopleWithSkillsBuildFallbackPositionsAssembletheTeamSuccess?Success?YesYesNoNoCopyright?2010PearsonEducation,Inc.PublishingasPrenticeHall14Developingtheprojectteam了解團(tuán)隊發(fā)展過程識別人才培養(yǎng)人才識別有效和無效項目團(tuán)隊DevelopingtheprojectteamformingstormingnormingperformingadjourningStagesinGroupDevelopmentForming–membersbecomeacquaintedStorming–conflictbeginsNorming–membersreachagreementPerforming–membersworktogetherAdjourning–groupdisbandsPunctuatedEquilibriumisadifferentmodelCopyright?2010PearsonEducation,Inc.PublishingasPrenticeHall17TeamDevelopmentStages1.Forming2.Storming3.Norming4.PerformingConveneAdjournInclusionControlCooperationProductivityProductiveOrganizedInfightingTestingQuietPoliteGuardedImpersonalBusiness-likeHighMoraleEstablishproceduresDevelopteamskillsConfrontissuesRebuildmoraleConflictovercontrolConfrontationalAlienationPersonalagendasLowmoraleTrustFlexibleSupportiveConfidentEfficientHighMorale18AchievingCross-FunctionalCooperationCross-functionalcooperationTaskOutcomesPsycho-SocialOutcomesRules&ProceduresPhysicalProximityAccessibilitySuperordinateGoals19EffectiveProjectTeamsClearSenseofMissionProductiveInterdependencyCohesivenessTrustEnthusiasmResultsOrientationCopyright?2010PearsonEducation,Inc.PublishingasPrenticeHall20ReasonsWhyTeamsFailPoorlydevelopedoruncleargoalsPoorlydefinedprojectteamroles&interdependenciesLackofprojectteammotivationPoorcommunicationPoorleadershipTurnoveramongprojectteammembersDysfunctionalbehaviorCopyright?2010PearsonEducation,Inc.PublishingasPrenticeHall21BuildingHigh-PerformingTeamsMaketheprojectteamtangiblePublicity Terminology&languageRewardgoodbehaviorFlexibilityCreativityPragmatismDevelopapersonaltouchLeadbyexle PositivefeedbackforgoodperformanceAccessibility&consistency22BasicGroupConceptsRolesNormsStatusCohesivenessSizeCompositionVirtualProjectTeams useelectronicmediatolinkmembersofageographicallydispersedprojectteamHowCanVirtualTeamsBeImproved?Useface-to-facecommunicationwhenpossibleDon’tletteammembersdisappearEstablishacodeofconductKeepeveryoneinthecommunicationloopCreateaprocessforaddressingconflict24團(tuán)隊效力模型團(tuán)隊效力組成：能力、人格、角色和差異、規(guī)模、機(jī)動性、對團(tuán)隊工作的偏愛過程：共同的目標(biāo)、特定的目標(biāo)、特定功效對沖突的管理、社會惰化關(guān)聯(lián)因素：足夠的資源領(lǐng)導(dǎo)和結(jié)構(gòu)績效考評獎勵系統(tǒng)工作設(shè)計：自治權(quán)技能多樣性任務(wù)確定型任務(wù)重要性Myers-BriggsTypeIndicator：Mostwidelyusedpersonality-assessmentinstrument

intheworld

thinking思考型orfeeling情緒型(TorF),extrovertedorintroverted(EorI)sensing感覺orintuitive直覺(SorN),judging判斷型orperceiving

認(rèn)知型(JorP)諸葛亮識別人才的“七招”何之以是非而觀其志窮之以詞辨而觀其變資之以計謀而觀其識告之以猖難而觀其勇辭之以酒而觀其性臨之以利而觀其廉期之以事而觀其性ManageTheProjectTeamToolsandTechniquesObservationandconversationProjectperformanceappraisalConflictmanagementIssuelogsGeneraladviceonmanagingteamsBepatientandkindwithyourteam.FixtheprobleminsteadofblamingpeopleEstablishregular,effectivemeetingsAllowingtimeforteamstogothroughthebasicteam-buildingstages.LimitthesizeofworkteamPlansomesocialactivitiestohelpprojectteammemberandotherstakeholdersgettoknoweachotherbetter.Stressteamidentity.NurtureteammembersandencouragethemtohelpeachotherAcknowledgeindividualandgroupaccomplishmentTakeadditionalactionstoworkwithvirtualteammember.ConflictManagement

Conflictisaprocessthatbeginswhenyouperceivethatsomeonehasfrustratedorisabouttofrustrateamajorconcernofyours.CategoriesGoal-orientedAdministrativeInterpersonalViewsTraditionalBehavioralInteractionist29SourcesofConflictOrganizationalRewardsystemsScarceresourcesUncertaintyDifferentiationInterpersonalFaultyattributionsFaultycommunicationPersonalgrudges&prejudices30ConflictResolutionMediate–defusion/confrontationArbitrate–judgmentControl–cooldownperiodAccept–unmanageableEliminate–transferConflictisoftenevidenceofprogress!31ConflictProcessNegotiation aprocessthatispredicatedonamanager’sabilitytouseinfluenceproductivelyQuestionstoAskPriortoEnteringaNegotiationHowmuchpowerdoIhave?Whatsortof

timepressuresarethere?DoItrustmyopponent?33PrincipledNegotiationSeparatethepeoplefromtheproblemFocusoninterests,notpositionsInventoptionsformutualgainInsistonusingobjectivecriteria34SleorganizationalchartforlargeinformationtechnologyprojectProjectmanagementDeputyprojectmanagementSystemsengineeringIndependentTestgroupProjecttechnicalleadQualityassuranceConfigurationmanagementSubjectManager1SubjectManager2SubjectManager3Team1Team1Team1Team1Team1Team1WorkDefinitionAndAssignmentProcessContract，Charter，Charter,scopestatementstepsKeyoutputsRequirementsfinalizationFinalizedprojectscopebaselineFinalizedtechnicalbaselineHowworkwillbedoneProgram/teamapproachTechnicalapproachBreakdowntheworkWorkbreakdownstructure(WBS)ActivitydefinitionsAssigntheworkOrganizationalbreakdownstructure(OBS)OBSResponsibilityResponsibilityAssignmentMatrix(RAM)Aresponsibilityassignmentmatrix:isamatrixthatmapstheworkoftheprojectasdescribedintheWBStothepeopleresponsibleforperformingtheworkasdescribedintheOBS1.1.11.1.21.1.31.1.41.1.51.1.61.1.71.1.8SystemengineeringRRPSoftwaredevelopmentRPHardwaredevelopmentRPTestengineeringPRPQualityassuranceRPConfigurationm