請(qǐng)求信詢(xún)問(wèn)信投訴信

八、請(qǐng)求信

（2010重慶卷）假設(shè)你是李華，于2010年6月3日搭乘國(guó)外某航空公司航班（flightnumberBA793）回國(guó)后，發(fā)現(xiàn)遺失了一個(gè)行李箱（suitcase）?，F(xiàn)請(qǐng)用英文給該航空公司寫(xiě)一封信，請(qǐng)他們幫你尋找。信件要點(diǎn)包括:陳述寫(xiě)信原因，簡(jiǎn)要描述該行李，說(shuō)明其重要性，期待回復(fù)并表示感謝。DearSir/Madam,I’mLiHua.ItooktheflightBA793onJune3,2010.ButwhenIcametomyhome,IfoundIlostasuitcase.Iamwritingtoyoutorequestyoutohelpmefinditback.Mysuitcaseisasmallblueonewithazip.Thereisalabelonthehandlewithmynameandaddressonit.Itisreallyimportantforme,becauseIhadputallmyimportantdocumentsinit,includingmyIDcard,passportandsoon.Besides,itiswhatmyfathersenttomeonmybirthday.ThanksforyourkindconsiderationandIlookforwardtoreceivingyourearliestreply.Yourstruly,LiHuaDearSir/Madam,

IamverysorrytosaythatIleftmysuitcaseinflightnumberBA793on3rd,June,soIamwritingthislettertoaskyouforhelp.

Thelostsuitcaseisaredonewithalonghandle.Itisofgreatimportancetome.Initaresomevaluablebooksandmycreditcards.Iwillbeverygratefulifanyoneofyoucontactmebytelephoneimmediatelyafterseeingit.Mytelephonenumberis133456.Thereisnothingmoregratifyingtomethanyourreply.

Iamlookingforwardtoyourreply.

Yourstruly,LiHua請(qǐng)求信開(kāi)頭段常用句式：1.I'mwritingtoaskyouforhelp2.I‘mwritingtoaskyouafavor.3.I’mwritingtoseekforyourassistancein_______.請(qǐng)求信結(jié)尾常用句式：1.Idoappreciatethefavorableconsiderationyouhaveshowntome.Nomatterwhatthefinaldecisionwillbe,Iwillkeepinmindyourgeneroushelpinthismatter.2.Ishallremaingratefultoyouforthegreathelp.3.Iwouldliketothankyouforyourgeneroushelpinthismatter.9.詢(xún)問(wèn)信模板Dear______,Iam______（自我介紹）.Iamwritingtoseeifitispossibleforyoutoprovidemewithinformationregarding______（要詢(xún)問(wèn)的內(nèi)容）.

Firstofall,whatare______（第一個(gè)問(wèn)題）?Secondly,whenwill______（第二個(gè)問(wèn)題）?Thirdly,is______（第三個(gè)問(wèn)題）?

Thankyouforyourkindness,andyourprompt(快速的)attentiontothisletterwillbehighlyappreciated.Yourssincerely,LiMing10.投訴信常用短語(yǔ)：complainagainstsb.aboutsth.投訴......bedissatisfiedwith......不滿于can'tputupwith/bear/tolerate不能忍受awful糟糕的incredible不可思議的poorquality質(zhì)量不好fade褪色vshrink起皺，縮水v（shrunk-shrunk）gowrong出毛病therewasaten-daydelayindeliveringmyshoes交鞋的日期推遲了十天poorservice糟糕的服務(wù)badmanners不禮貌afullrefund全額退款payforthepostage付郵資outofone’sexpectation令某人大失所望Worsestill更糟糕的是ortheabovereasons基于上述理由lookinto/gointo/investigate調(diào)查incident/matter事件Dear______，Iam______（自我介紹）IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout.Thefocusofmycomplaintisthefollowing.（Inthefirstplace,

.Inthesecondplace,

.Inaddition,

.Objectivelyspeaking,

.However,

(總述不滿意).）Iappreciateitverymuchifyoucould______（提出建議和請(qǐng)求）,andIwouldliketohavethismattersettledby______（設(shè)定解決事情最后期限）.ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.假設(shè)你是李華，你在5月2日去一家商店買(mǎi)衣服。當(dāng)你請(qǐng)一個(gè)王姓服務(wù)員幫你找適合你的型號(hào)的衣服時(shí)，她以忙為借口讓你自己找，你說(shuō)你找不到才來(lái)讓她幫忙，她說(shuō)你找不到就說(shuō)明沒(méi)有。你對(duì)這位服務(wù)員的服務(wù)態(tài)度十分不滿，并寫(xiě)信向該商店的銷(xiāo)售經(jīng)理投訴該服務(wù)員。DearSalesManager,

Thisletterisacomplaintconcerningtheactionsofoneofyoursalespersons.OnTuesday,May5,2006,around2P.m.,IwenttoyourstoretolookforaT-shirt.WhenIaskedasalesperson,Ms.Wangforhelpinfindingmysize,sheinformedmethatshewasbusyandIwouldhavetofindonemyself.IexplainedthatthereasonwhyIcametoherwasthatIcouldn’tfindone.ShethensaidinarudetonethatifIcouldn’tfindone,itmeantthatthestoredidn’thaveit,andthatIneededtolooksomewhereelse.

IfeltthatMsWangwasrude.Ihopethatyouwilllookintothematter:IshopfrequentlyatyourstoreandIlookforwardtoamorepleasurableshoppingexperiencenexttime.任務(wù)：假如你是李華，你購(gòu)買(mǎi)了一部某外國(guó)公司生產(chǎn)的手機(jī)，因有質(zhì)量問(wèn)題，要求該公司更換。請(qǐng)根據(jù)下列要點(diǎn)，用英文寫(xiě)一封電子郵件。要點(diǎn)：1問(wèn)題：手機(jī)不響鈴，不能發(fā)短信；該產(chǎn)品已售完，無(wú)法更換；型號(hào)（model）新，無(wú)配件(spareparts)，無(wú)法維修。2.要求：公司應(yīng)盡快予以更換DearSir,IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr.2008atTeleMallinWuhan,P.R.China.

Tendaysafterthat,itdidn'tringandsend

shortmessages.ThenItookittotheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthsforanewone.LaterIwenttotherepairman.HesaidsinceitwasanewmodelinChina,itwasimpossibletofixitwithouttherightspare