新視野商務(wù)英語(yǔ)視聽(tīng)說(shuō)(第三版)(上) Unit 8-電子教案

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課程名稱新視野商務(wù)英語(yǔ)視聽(tīng)說(shuō)（第三版）（上）

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教材《新視野商務(wù)英語(yǔ)視聽(tīng)說(shuō)（第三版）（上）》一

Unit8ReceivingVisitors

LearningObjectives（教學(xué)目標(biāo)）

Aftercompletingthisunit,Ssshouldbeableto:

一understandtheproceduresinvolvedwhenreceivingbusinessvisitors;

-effectivelyusecommunicativeskillsto:

?receivebusinessvisitorswhohaveanappointment;

?receivebusinessvisitorswhodonothaveanappointment;

?meetvisitorsattheairport;

?participateinsmalltalkabouttravel,weatheroraccommodation.

BusinessProfile（內(nèi)容概覽）

Receptionist

TheWork

Mostorganisationsemployreceptionists,forexample,hotels,factories,hospitals,

schools,etc.Receptionists*maindutyistodealwithmembersofthepublic,who

couldbeclients,visitorsorpatients.Theyprovideinformation,answerqueries,and

directthecomerstotherightperson.Theymayneedtokeepthereceptionareatidy,

organisereadingmaterialsandproviderefreshments.Theyshouldalsobeawareof

theorganisation'ssafetyandsecurityprocedures,ensuringtheproceduresare

followedatalltimes.

Insmallercompanies,orwherethereceptionareaislessbusy,itmaybenecessary

toperformawiderrangeoftasks.Receptionistsmightneedtoanswerthe

switchboard,takemessagesanddealwithtelephoneenquiriesordobasicclerical

work.Theymightalsoberequiredtohandlecashanddosimplebookkeeping.

SkillsandInterests

Tobeareceptionistyoushould:

?beoutgoingandconfidentwithapleasantpersonality,andenjoydealingwiththe

public;

?haveasmartappearance;

?havegoodcommunicationskills,bothspokenandwritten;

?beabletostaycalmunderpressureatbusytimes;

?becourteous,butfirm,whendealingwithdifficult,impatientordistressedpeople;

?beefficientandwellorganised;

?beabletoworkonyourown;

?havebasiccomputerskills;

?beabletouseofficeequipmentsuchasswitchboards,faxmachinesand

photocopiers;

?beinterestedintheworkoftheorganisation.

Havingaworkingknowledgeofaforeignlanguagecanbeuseful,especiallywhen

dealingwithvisitorsfromoverseas.

LanguageExpansion（語(yǔ)言擴(kuò)充）

Receivingvisitorsattheoffice

Askingforname/identificationofthevisitor

AreyouMissKarolinfromABC?

MayIhaveyourname,please?

Yes,Iam.IrepresenttheABCElectricCompany.

Askingthepurposeofthevisit

Couldyoutellmethepurposeofyourvisit?

Pvecometodiscussthepossibilityofestablishingbusinessrelationswithyour

corporation.

Askingthevisitortowait

Waitafewminutes,please.Tilphonethroughtohissecretary.

Takeaseat,please.Illaskhissecretarytocometomeetyou.

Waitafewminutes,please.Mr.Daniawillcomeandseeyouinafewminutes.

Askingthevisitorforinformation

Whenwillthemeetingfinish?

WhatcanIdotohelp?

Whatwouldyoulikemetodo?

Whenwillyourmanagerbeavailable?

Givingthevisitorinformation

111lethimknowassoonashereturns.

Theaccountantisavailablenowinhisoffice.

TheSalesManagerwillbehereonFridaymorning.

Mr.Jonesisfreeat15:00thisafternoon.

Apologisingforhavingkeptthevisitorwaiting

I'msorryfortheinconvenience.Thedirectorisouttolunch/hasanothervisitoratthe

moment.

I'msorry.Mr.Hopkinshasgoneouttoattendaconference.

I'msorry.TheSalesManagerisawayonbusiness.

Expressingregretwhensomeoneisnotpresent

I'msorry,buttheManagingDirectorisattendingaconference.

I'mafraidtheMarketingManagerwillbeverybusyallday.

TheProductionManagerisatanotherplant.

Meetingguestsattheairport

Excuseme,sir,butareyouMr.ThomsonfromNewYork?

Yes,TmHarrisThomsonfromNewYorkTradingLtd.

Allowmetointroducemyself.TmLinHua.

Howdoyoudo,Mr.Lin?Ifsverykindofyoutocometomeetus.

MynameisWangLi.I'mfromtheUnitedTextilesCorporation.Tmheretomeetyou.

Takinggueststotheirhotel

Youmustbeverytiredaftersuchalongtrip.Ifthere'snothingelseyouwant,111leave

now.

Idon'tthinkthereisanythingelse.Youhavebeenveryconsiderate.

Smalltalktopics

Abouttravel

Itwasabitrough.

Imissedmyconnection.

Therewerenoproblems.

Aboutweather

Fineweather,isn'tit?

Yes,ifslovely.RealNovemberweather,sharpandbright.

Aboutaccommodation

Theserviceisratherslow.

Theroomsareabitcramped.

Seeingoff

Haveanicejourney.Andwelookforwardtohearingfromyousoon.

Don'tforgettogivemearingwhenyouarrivehome.

Iwishyoualltheverybest.

Givemybestregardsto...

TeachingTips（教學(xué)步驟）

Video1

Post-viewing

?Dividetheclassintosmallgroupsandhavethemchoosetheroles.

?AskSstorole-playthesituation.

?AskSstoexchangetheirroles.

?Havethreegroupsperformthethreesituationsrespectivelyinclass.

?Givecommentsandsuggestionsforimprovement.

Video2

Pre-viewing

?DividetheclassintopairsandhaveSsdiscussthequestions.

?AsktwoorthreeSstosharetheiranswerswiththerestoftheclass.

?GivecommentsandsummariseSs'ideas.

Post-viewing

?Dividetheclassintogroupsandallocatetheroles.

?RemindSsofsafetopicsforsmalltalkswhilemonitoringtheclass.

?Havesomegroupstopresenttheirconversationsinclass.

?Givecommentsandsuggestionsforimprovement.

?InviteafewSstogivethepresentationinclass.

?Givecommentsandsuggestionsforimprovement.

TextBank（擴(kuò)展閱讀）

NorwegianBusinessCulture

EyeContact

LikemanyNorthernEuropeansandNorthAmericans,Norwegiansnormally

employmoderategazebehaviour,i.e.alternatelylookingtheircounterpartsintheeye

andthenlookingaway.ThismayconfuseArabsandLatinAmericans,whoare

accustomedtostrong,steadyeyecontact.Ontheotherhand,Norwegiangaze

behaviourmayconfusemanyAsians.Negotiatorsfromtheseculturesareusedtosoft,

indirecteyecontact,andequatetheScandinaviangazewithstaring,whichis

regardedasrude,hostilebehaviour.Furthermore,visitorsshouldhaveconfirmed

appointments.Althoughreferencesandintroductionsareusefulanywhereinthe

world,youcancontactNorwegiancompaniesdirectlybytelephone,faxoremailto

makeanappointment.IntermediariesaremuchlessimportantthaninAsia,Latin

AmericaandtheMiddleEast.

TermsofAddress

Norwegiansusuallyaddresseachotherratherinformallyandusefirstnames.

However,whenintroducedforthefirsttime,addressyourcounterpartbyMr.orMs.

andtheirsurname,e.g.Ms.Jason.Waitforyourcounterparttosuggestswitchingto

firstnames.Malevisitorsshouldnotbesurprisediftheyareaddressedbytheir

surnamealone.

Professionaltitlesfollowedbythefamilyname,suchasDoctorLarsenor

ProfessorThomasareusedwhenrelevanttothesituation,whereasbusinesstitles

suchasDirectorarenotused.Itissometimesappropriatetoaddresssenior

governmentofficialsbytheirtitles.

BusinessPunctuality

BusinessmeetingsusuallystartontimeinNorway.Plantoarrivefivetoten

minutesearlyforappointments.Ifyouaregoingtobeevenafewminuteslate,callto

explaintheproblem.Alatevisitorispresumedtobeeitherimpoliteordisinterested.

Meetingsarerarelyinterruptedbyphonecallsorotherintrusions.

Dress

AlthoughNorwegianbusinesspeoplearesometimesalittlemorerelaxedthanin

manyotherbusinesscultures,asageneralrule,businessvisitorsshouldwearasuit

andtie,especiallywhenvisitinglargemultinationalcompanies.However,dressnorms

varydependingonthebusinessandsituationinvolved.Acasualjacketwithtrousers

isacceptableattirewhen,forexample,visitingconstructionsites.Followtheleadof

yourhost.

Handshaking

Norwegiansexpectafirm,briefhandshakeandsteady,moderateeyecontact.

Prolongedpumpingisnotdone.Shakehandswitheachpersonpresentandagain

whenleaving.Onlyatformalaffairsshouldasemi-stiffpostureandmildbow

accompanyahandshake.

BusinessVersusLeisureTime

Norwegianstendtohavearelaxedattitudetowardbusiness.Businessisas

importantasleisuretime.Norwegiansusuallyexpectweekendstobefreeofbusiness

obligations.Visitorsmayfinditimpossibletosecurebusinessappointmentson

SaturdaymorningsorevenFridayafternoons.

SchedulesandDeadlines

Schedulesanddeadlinesareveryfirm.Norwegiansquicklyloseinterestin

dealingwithbusinesspartnerswhofailtomeettheirobligationsontime.

GivingGifts

ExceptforChristmaspresentsandtastefullogoitems,Norwayisnotagift-giving

businessculture.However,uponsuccessfulcompletionofnegotiations,abottleof

qualitycognacorwhiskywillbewelcome.Makesureyourgiftiswrappedinquality

paper.

Persuasion

AnAmericansayingisthatagoodmarketingmansellsthesizzle,notthesteak.

ThisphilosophyoftenfallsflatinNorway.Norwegianbusinesspeopletendtobe

irritatedbyhardselltactics.Theyreactbettertoawell-documented,straightforward

approachwithouthypeorexaggeratedclaims.Theconceptofnewisnotas

convincinginNorwayasintheU.S.,wherenewisoftenassociatedwithsomething

better.Ifyoucandemonstratethatsomethingissolidandofgoodquality,thenyou

willhaveamuchbetterchance.

Humour

IncontrasttosomeotherNorthernEuropeanculturessuchasGermany,humour

isquiteacceptableduringpresentations.Jokesandcasualconversationmixwellwith

seriousbusinessdiscussions.Butrememberthatbecauseitisstrongly

culture-specific,humouroftendoesnottranslatewell.Self-deprecatinghumouris

perhapstheleastlikelytooffend.

Conversation

Norwegiansappreciatemodestyandacertaindegreeofhumility.Theyconsider

flauntingwealthorsuccesstobeinpoortaste.Materialthingsdonotoverlyimpress

them.Thesamelackofinterestappliestonamedropping,i.e.thementionof

influentialorfamouspeopleyouknow.Avoidcommentsthatcouldbetakenas

boastfulorselfpromoting.

Goodtopicsofconversationincludehobbies,politics,travelandsports,

especiallywintersportssuchasskiing.Norwegiansareproudoftheircountryand

theirhistory.ManyNorwegianshaveveryclosetieswithnature.Thevisitorshould

avoidbeingcriticalofthings,attitudesororganisations.Norwegianstendtoward

restraintwhencriticisingtheirownaffairs.

Discussion:

1.WhatdoyouknowaboutNorwegians*termsofaddress?

2.HowimportantisleisuretimetoNorwegians?

3.WhatkindofconversationstyledoNorwegiansprefer?

補(bǔ)充教學(xué)資源

Video1

Receivingavisitortotheoffice

(Situation:Mr.Dantini,anAmericanbusinessman,comesforhisappointmentwith

Mr.Hansen.HehastowaitbecauseMr.Hansenisreceivingalongdistancecallfrom

anotherclient.Wendy,thereceptionist,bringshimsometeaandsomemagazines

andapologisesforkeepinghimwaiting.)

Wendy:Goodmorning.MayIhelpyou?

Mr.Dantini:Yes,I'dliketoseeMr.Hansen,thepresident.

Wendy:Doyouhaveanappointment,sir?

Mr.Dantini:Yes.Ihaveanappointmentwithhimat10:30.

Wendy:CanIhaveyourname,please?

Mr.Dantini:BrawnDantinifromWilsonElectronics.

Wendy:Thankyou,Mr.Dantini.Wouldyoupleasetakeaseat?I'lltellMr.Hansen's

secretarythatyou'rehere.

Mr.Dantini:Thanks.

(byinternalcall)

Wendy:Mary,thisisreception.Mr.Dantiniishereforhisappointment.

Mary:Kmsorry,butMr.Hansenisonalong-distancecall.WouldyouaskMr.Dantini

towaitforafewminutes?

Wendy:Allright.

(toDantini)I'msorry,Mr.Dantini,ourpresidentisoccupiedjustnow.Wouldyou

pleasewaitforafewminutes?

Mr.Dantini:Yes,ofcourse.

Wendy:Wouldyoulikesomethingtodrink?Doyouprefercoffeeortea?

Mr.Dantini:Thankyou.Coffee,please.

Wendy:Wouldyoulikesugarandcreamwithyourcoffee?

Mr.Dantini:No,thankyou.Justblack.

Wendy:(Bringscoffee.)Hereyouare,Mr.Dantini.Andtherearesomemagazinesif

you'dliketoreadthem.

Mr.Dantini:Oh,good.Thankyouverymuch.

(Amomentlater,MaryringsWendyontheinternalline.)

Mary:Mr.Hansenisavailablenow.PleasesendMr.Dantiniup.

Wendy:OK.(toDantini)Mr.Dantini,ourpresidentisavailablenow.I'lltakeyouto

hisofficeandbringyousomemorecoffee.Pleasecomethisway.

Mr.Dantini:Thankyouverymuch.

Video2

Makingabusinesspartnerattheairport

(Situation:Mr.Linandhissecretary,MissWang,arewaitingattheInternational

ArrivalsHallatanairport.Mr.Linholdsalargesignreading^WelcomeMs.Jones”

andMissWangholdsabunchofflowers.Ms.JoneswalksthroughtheGreenExit.

Andthensheseesthesign,waves,andgoestowardsthem.)

Mr.Lin:Ms.Jones?

Ms.Jones:Yes,TmMirandaJonesfromFloraGarmentTrading.

Mr.Lin:MynameisLinHua.I'mtheSalesManagerwithBaiyunSweaters.Howdo

youdo,Ms.Jones?

Ms.Jones:Howdoyoudo?Ifsveryniceofyoutocometomeetme.

Mr.Lin:You'rewelcome.AndmayIintroducemysecretary,MissWang?

Ms.Jones:Sure.Ifsapleasuretomeetyou,MissWang.

MissWang:Thepleasureismine.Theflowersareforyou,Ms.Jones.

Ms.Jones:Oh,thankyou.They'rebeautiful!You'reverykind.

Mr.Lin:Howwasyou