版權(quán)說明:本文檔由用戶提供并上傳,收益歸屬內(nèi)容提供方,若內(nèi)容存在侵權(quán),請(qǐng)進(jìn)行舉報(bào)或認(rèn)領(lǐng)
文檔簡(jiǎn)介
旅游與酒店英語培訓(xùn)指南匯報(bào)人:XX2024-01-19目錄BasicknowledgeoftourismEnglishBasicknowledgeofhotelEnglishEnglishexpressionoftourismandhotelbusinessprocessesTheapplicationofcross-culturalcommunicationskillsinthetourismandhotelindustry目錄PracticalSkillsDevelopmentinTourismandHotelEnglishExplorationofEnglishTrainingMethodsforTourismandHotelsBasicknowledgeoftourismEnglish01CommonvocabularyandphrasesusedintourismTransportationincludingvocabularyandphrasesrelatedtoairplanes,trains,cars,ships,etc.Accommodationfacilitiescoveringdifferenttypesofaccommodationfacilitiesandrelatedservicetermssuchashotels,inns,andguesthouses.Touristattractionsincludingdifferenttypesofattractionssuchasmuseums,historicalsites,naturallandscapes,andrelatedvocabulary.Tourismactivitiesinvolvevarioustourismactivitiesandrelatedtermssuchassightseeing,outdoorsports,culturalexperience,etc.AirportandTransportationSimulatedialogueinscenariossuchascheckinginattheairportandtakingdifferentmodesoftransportation.Simulatedialogueinscenariossuchascheckinginatthehotelfrontdesk,inquiringabouthotelservices,etc.Simulateaconversationinarestaurantwhereyouorderandinquireaboutdishes.Simulateconversationsaboutbuyingticketsattouristattractions,participatinginoutdooractivities,andotherscenarios.Hotelcheck-inandserviceRestaurantanddiningSightseeingandActivitiesSimulationofDialogueinTourismScenesListeningmaterialselectionSelectEnglishlisteningrecordingsorvideosrelatedtotourismthemes,suchastourismprograms,tourguideexplanations,etc.ListeningskillsguidanceTeachhowtopredictlisteningcontent,graspkeyinformation,takeshorthandkeypoints,andotherlisteningskills.ListeningpracticeandfeedbackProvidetargetedlisteningexercises,suchaslisteningtorecordingstofillintheblank,listeningtodialoguestochooseanswers,etc.,andprovidetimelyfeedbackandguidance.TourismEnglishListeningTrainingBasicknowledgeofhotelEnglish02Frontdeskreceptionistreceptionist,checkin,checkoutCateringservicesrestaurant,menu,waitress/waitress,tablereservationRoomservicehousekeeping,roomservice,turndownserviceHotelfacilitiesGym,swimmingpool,spa,conferenceroomCommonvocabularyandphrasesusedinhotelsWelcometoourhotelHowcanIassistyouwithyourcheckin?Provideroomservice:Goodmorning,housekeepingCanIcomeintocleanyourroom?Restaurantordering:HereisourmenuWouldyouliketohearourspecialtiesfortoday?010203HotelscenedialoguesimulationListentoaconversationbetweenaguestandareceptionist,thenfillintheblankswiththemissinginformationListentoadialoguebetweenawaiterandacustomerinarestaurant,thenchoosethecorrectanswertoeachquestionListentoashortpassageabouthotelfacilitiesandservices,thendecidewhethereachstatementistrueorfalseHotelEnglishListeningTrainingEnglishexpressionoftourismandhotelbusinessprocesses03TravelitineraryarrangementandbookingservicesAssisttouristsinformulatingtravelplans,providerecommendationsforattractions,transportationarrangements,andothersuggestions.BookingservicesProvidetouristswithbookingservicessuchasairtickets,hotels,andticketstoensureasmoothitinerary.ChangeofitineraryHandlingsituationswheretouristsneedtochangetheiritineraryduetopersonalreasonsorforcemajeurefactors.TravelplanningCheckinserviceAssisttouristsincompletingcheck-inprocedures,introducehotelfacilities,services,andprecautions.Checkoutservicehandlecheck-outprocedures,settlefees,provideluggagestorageandotherfollow-upservices.CateringservicesIntroducethehotel'srestaurants,dishes,andspecialties,assisttouristsinbookingmealsorprovidingtakeoutservices.Hotelcheck-in,check-out,andcateringservicesHandlingtouristcomplaintsandemergencymeasuresComplainthandling:Listentotouristcomplaints,coordinateandsolveproblemsinatimelymanner,andimprovetouristsatisfaction.Emergencymeasures:Developemergencyplanstodealwithunexpectedevents(suchasnaturaldisasters,safetyaccidents,etc.)toensurethesafetyoftourists.Medicalassistance:providingbasicmedicalassistanceservicestoassisttouristsincontactingmedicalinstitutionsorpurchasingmedication.Theabovecontentisforreferenceonly.ThespecificEnglishtrainingguidefortourismandhotelsshouldbedevelopedandimprovedaccordingtoactualneedsandsituations.Theapplicationofcross-culturalcommunicationskillsinthetourismandhotelindustry04TheembodimentofculturaldifferencesbetweentheEastandtheWestintourismservicesValuedifferences:TherearesignificantdifferencesinvaluesbetweenChineseandWesterncultures,suchasindividualismandcollectivism,timeconcepts,authorityconcepts,etc.Intourismservices,valuesfromdifferentculturalbackgroundsshouldberespectedandunderstoodtoavoidmisunderstandingsandconflicts.Languageexpressiondifferences:Therearedifferencesinexpression,tone,intonation,andotheraspectsbetweenChineseandWesternlanguages.Intourismservices,attentionshouldbepaidtousingappropriatelanguageandexpressionstoensureaccuratetransmissionandunderstandingofinformation.DifferencesinSocialEtiquette:TherearedifferencesbetweenChineseandWesternsocialetiquetteintermsofmeetingetiquette,addressing,andgiftgiving.Intourismservices,itisimportanttounderstandandfollowsocialetiquettefromdifferentculturalbackgroundstodemonstratearespectfulandfriendlyattitude.Improvingservicequality:Usingpolitelanguageandfollowingetiquettenormscanenhancethequalityoftourismservices,maketouristsfeelrespectedandcaredfor,andenhancetheirsatisfactionandloyalty.Shapingagoodimage:Politelanguageandetiquettenormsaremanifestationsoftheprofessionalcompetenceoftourismservicepersonnel,whichcanshapeagoodpersonalandcorporateimageandimprovetheoverallqualityoftourismservices.Promotingcross-culturalcommunication:Incross-culturaltourismservices,usingpolitelanguageandfollowingetiquettenormscanhelpestablishagoodcommunicationatmosphereandpromotecommunicationandunderstandingamongtouristsfromdifferentculturalbackgrounds.TheimportanceofpolitelanguageandetiquettenormsintourismservicesImprovecross-culturalcommunicationskillsandenhanceservicequalityEnhancingculturalawareness:Understandingthedifferencesinvalues,languageexpression,andsocialetiquetteamongdifferentculturalbackgrounds,enhancingculturalawareness,andenhancingsensitivityandinclusivenesstowardscross-culturalcommunication.Learningcross-culturalcommunicationskills:Learnandmastertherelevanttheoriesandskillsofcross-culturalcommunication,suchaslistening,expression,observation,analysis,etc.,inordertobettercommunicateeffectivelywithtouristsfromdifferentculturalbackgrounds.Practicalexercise:Throughsimulationexercises,role-playingandotherpracticalactivities,enhancecross-culturalcommunicationskills,enhancecopingskillsandconfidenceinpracticalwork.Atthesametime,onecanalsoparticipateininternationalexchangeactivitiesormulticulturaltrainingprogramstobroadentheirhorizonsandgainpracticalexperience.Continuouslearning:Withthedevelopmentofglobalizationandtourism,communicationbetweendifferentculturesisbecomingincreasinglyfrequent.Tourismservicepersonnelshouldmaintainacontinuouslearningattitude,payattentiontointernationaltrendsandculturaltrends,andconstantlyupdatetheirknowledgeandskills.PracticalSkillsDevelopmentinTourismandHotelEnglish0501Learntowritecaptivatingtourguidequotes,includingintroductionstoscenicspots,historicalandculturalbackgrounds,andfeaturedactivities02Masteringtourguide'sexplanationskills,suchasvoiceintonation,facialexpressionsandgestures,interactivequestioning,etc.,toimprovetheeffectivenessoftheexplanation03Understandtourismhabitsandetiquetteindifferentculturalbackgrounds,andimprovecross-culturalcommunicationskillsWritingandexplanationskillsfortourguidespeechesLearntranslationskillsforhotelpromotionalmaterials,includingroomtypeintroduction,facilityservices,cateringandentertainment,etcMasterthemethodofwritinghotelpromotionalmaterials,highlighthotelcharacteristics,andattractpotentialcustomersUnderstandcommonterminologyandexpressionsinthehotelindustry,improveprofessionalismandaccuracyAbilitytotranslateandwritehotelpromotionalmaterialsLearneffectivecommunicationskillssuchaslistening,responding,andguidingtoenhancecommunicationskillswithclientsUnderstandtheservicestandardsandprocessesinthetourismandhotelindustry,improveservicequalityandcustomersatisfactionImproveEnglishoralexpressionskillsthroughsimulatedconversations,role-playing,andothermethodsImprovingoralexpressionandcommunicationskillsExplorationofEnglishTrainingMethodsforTourismandHotels06010203CreaterealtourismscenesBysimulatingrealscenessuchastravelagencies,tourguides,andhotelreceptions,studentscanlearntourismEnglishinanimmersiveway.RoleplayingandinteractionStudentsaregroupedtoplayrolessuchastourists,tourguides,hotelstaff,etc.Theyengageininteractivecommunicationthroughdialogue,Q&A,andotherformstoimprovetheirEnglishoralexpressionability.PracticalapplicationandfeedbackOrganizestudentstoconducton-siteinspectionsorsimulatedpractices,applythelearnedknowledgetopractice,andprovidetimelyfeedbackandguidancebasedonperformance.TheApplicationofScenarioSimulationTeachingMethodinTourismEnglishTeachingDesignspecifictasksBasedontheactualEnglishneedsofthehotel,designspecifictaskssuchasrece
溫馨提示
- 1. 本站所有資源如無特殊說明,都需要本地電腦安裝OFFICE2007和PDF閱讀器。圖紙軟件為CAD,CAXA,PROE,UG,SolidWorks等.壓縮文件請(qǐng)下載最新的WinRAR軟件解壓。
- 2. 本站的文檔不包含任何第三方提供的附件圖紙等,如果需要附件,請(qǐng)聯(lián)系上傳者。文件的所有權(quán)益歸上傳用戶所有。
- 3. 本站RAR壓縮包中若帶圖紙,網(wǎng)頁內(nèi)容里面會(huì)有圖紙預(yù)覽,若沒有圖紙預(yù)覽就沒有圖紙。
- 4. 未經(jīng)權(quán)益所有人同意不得將文件中的內(nèi)容挪作商業(yè)或盈利用途。
- 5. 人人文庫網(wǎng)僅提供信息存儲(chǔ)空間,僅對(duì)用戶上傳內(nèi)容的表現(xiàn)方式做保護(hù)處理,對(duì)用戶上傳分享的文檔內(nèi)容本身不做任何修改或編輯,并不能對(duì)任何下載內(nèi)容負(fù)責(zé)。
- 6. 下載文件中如有侵權(quán)或不適當(dāng)內(nèi)容,請(qǐng)與我們聯(lián)系,我們立即糾正。
- 7. 本站不保證下載資源的準(zhǔn)確性、安全性和完整性, 同時(shí)也不承擔(dān)用戶因使用這些下載資源對(duì)自己和他人造成任何形式的傷害或損失。
最新文檔
- 2025-2030年(全新版)中國(guó)螺旋焊管機(jī)組行業(yè)前景展望及投資建議研究報(bào)告
- 2025-2030年中國(guó)錫礦石產(chǎn)業(yè)前景展望及投資建議研究報(bào)告
- 2024年餐飲行業(yè)市場(chǎng)分析報(bào)告保密合同3篇
- 合成革在環(huán)保醫(yī)療設(shè)備的應(yīng)用考核試卷
- 專用設(shè)備的智能監(jiān)控與遠(yuǎn)程診斷考核試卷
- 2025年度酒店預(yù)訂與旅游交通接送合同
- 2025年度能源管理合作解除合同協(xié)議模板
- 園區(qū)文體活動(dòng)場(chǎng)所擴(kuò)建考核試卷
- 入侵檢測(cè)與防御系統(tǒng)考核試卷
- 農(nóng)產(chǎn)品初加工質(zhì)量管理與控制考核試卷
- 【傳媒大學(xué)】2024年新營(yíng)銷
- 乳腺癌的綜合治療及進(jìn)展
- 【大學(xué)課件】基于BGP協(xié)議的IP黑名單分發(fā)系統(tǒng)
- 2025屆廣東省佛山市高三上學(xué)期普通高中教學(xué)質(zhì)量檢測(cè)(一模)英語試卷(無答案)
- 自身免疫性腦炎課件
- 人力資源管理各崗位工作職責(zé)
- 信陽農(nóng)林學(xué)院《新媒體傳播學(xué)》2023-2024學(xué)年第一學(xué)期期末試卷
- 2024建筑公司年終工作總結(jié)(32篇)
- 信息安全意識(shí)培訓(xùn)課件
- 2024年項(xiàng)目投資計(jì)劃書(三篇)
- 配電安規(guī)課件
評(píng)論
0/150
提交評(píng)論