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BusinessEnglishCorrespondenceChapter10contents目錄OverviewofBusinessEnglishResponseTheBasicElementsofBusinessEnglishResponseWritingSkillsforBusinessEnglishResponsecontents目錄CommonTypesofBusinessEnglishResponseAnExampleAnalysisofBusinessEnglishResponse01OverviewofBusinessEnglishResponseVSBusinessEnglishCorrespondencereferstothewrittencommunicationinEnglishusedinbusinesscontexts,includingemails,letters,memories,andformalreportsCharacteristicsBusinessEnglishCorrespondenceistypicallyformal,consistent,andwellorganized,withaclearpurposeandmessageItshouldbefreeofgrammaticalerrors,typos,andcolloquiallanguage,anduselanguagethatisappropriateandrelevantDefinitionTheDefinitionandCharacteristicsofBusinessEnglishResponseEffectivecommunicationClearandprofessionalcorrespondencehelpstoestablishapositiveimageandreportingforthesender,promotingtrustandbuildingrelationshipswithcolleagues,clients,orbusinesspartnersDocumentedevidenceBusinessEnglishCorrespondenceprovidesawrittenrecordoftransactionsandcommunication,whichcanbeusedasevidenceincaseofdisputesormisunderstandingsEffectivecommunicationWellwrittencorrespondencecanquicklyandeffectivelygatherinformation,reducingtheneedforfacetofacemeetingsorphonecallsandsavingtimeandresourcesTheImportanceofBusinessEnglishResponseTheoriginsofbusinessrelevancecanbetracedbacktotheearlydaysoftheIndustrialRevolution,whenbusinessesneedtocommunicateeffectivelywitheachotherandtheircustomersThewidespreadduseofthetelephoneandthetelephoneinthelate19thandearly20thcentersfurtheracceleratedthedevelopmentofbusinesscoherenceThedigitalagehasbrokenaboutsignificantchangesinbusinessEnglishResponse,withthewidespreadduseofemailandotherdigitalcommunicationchannelsTheHistoryandDevelopmentofBusinessEnglishResponse02TheBasicElementsofBusinessEnglishResponseLetterHeadItistheofficialletterheadusedbythecompanyItincludesthecompanyname,address,contactinformation,logo,andsomeofthecompanysloganTailItistheclosingpartoftheletterwherethewritersignsoff.Itusuallyincludesthewriter'sname,title,contactinformation,andsometimesapointexpressionofgoodwillLetterHeadandTailRecipientAddressItistheaddressofthepersonorcompanyyouaresendingtheletterto.ItshouldbewrittenclearlyandconclusivelytoensurecorrectdeliverySenderAddressItistheaddressofthepersonorcompanywhowrotetheletterItiscurrentlyincludedatthetopoftheletterintheletterheadRecipientaddressandsenderaddressItisusedtosendlettersthroughthemailItshouldincludetherecipient'saddress,thesender'saddress,andsometimesastampEnvelopeItistheactualcontentofthecommunicationItshouldbewrittenclearly,concisely,andprofessionallytoreceivetheintendedmessageLetterEnvelopesandLetterHeaderFormatItincludesthedate,recipient'saddress,sender'saddress,andthesubjectoftheletterTheseelementsshouldbewritteninaclearandorderlymannerFooterFormatItincludesthewriter'ssignature,title,contactinformation,andsomeelementsapoliticalexpressionofgoodwillItshouldbewritteninaformalandpublicservantTheformatoftheheaderandfooteroftheletter03WritingSkillsforBusinessEnglishResponseAvoidusingjargonorindustryspecificlanguagethatmaybeunfriendlytothereaderBesureandavoidredundancy,usingonlythenecessarywordstoreceiveyourmessageUsespecificandaccuratetermstocommunicateideasandinformationAccurateandconsistentlanguage

ExpressingpolarityandappropriatenessUseformallanguageandreferentialtonetomaintainaprofessionalimageUseappropriatemeetings,closures,andsalestoconsiderTailoryourlanguagetothereader'sbackgroundandculture,avoidingculturallysensitivelanguageorreferencesBeginwithaclearintroductionthatstatesthepurposeoftheresponseOrganizeyourideaslogically,usingheadings,subheadings,andbulletpointsforclarityIncludewithasummaryoraclosingstatementthatincludesyourmessageClearstructureandrigorouslogicUsewordsthatareappropriateforthecontextandavoidcolonialismorslangCheckforspellingandgrammarerrorsbeforesendingyourresponseUsepunctuationmarkscorrectlytoconveytoneandintonation.Accurateandprofessionalwriting04CommonTypesofBusinessEnglishResponse010405060302Purpose:Toformallyrequestthepresenceoftherecipientatanevent,meeting,orfunctionKeyElementsEventdetails(date,time,location)RSVPrequestReasonfortheinvitationAnydressorpreparationrequirementsInvitation01Purpose:Toofficiallyacknowledgeaverbalorwrittenagreementorarrangement02KeyElements03Referencetotheinitialagreementordiscussion04Confirmationoftheagreement'sdetails05Expressionsofgraduationorrecommendation06ClosingsaleConfirmationLetterRepliesPurpose:Torespondtoincomingresponse,oftentoprovideinformation,update,orfeedbackKeyElementsKnowledgeoftheincomingmessageAnyadditionalcommentsorfeedbackExpressionsofgraduationorrecommendationProvisionofrequestedinformationorupdateKeyElementsExpressionofgraduationClosingsalePurpose:Toexpressgraduationforaservice,favor,orgiftreceivedKnowledgeofthefavororgiftReason(s)forthegraduation010203040506ThankyouLetterKnowledgeofthemissorofferExplanationofthecirclesleadingtothemissorofferExpressionsofregistryorremorsePromisetocorrectthesituationortakecorrectiveactionPurpose:Toapologizeforanerror,oversight,oroffercommittedKeyElementsApologyLetter05AnExampleAnalysisofBusinessEnglishResponsePurposeInvitingapersontoattendabusinessevent,suchasameeting,conference,ordinnerContentIncludesthepurposeoftheevent,date,time,location,andanyrelevantinformationApolicyclosingandsignaturearealsoincludedExample"WewouldbehonoredifyoucouldjoinusfortheopeningceremonyofournewofficeonMay10that10AM.Theofficeislocatedat123MainStreet,NewYork.Welookforwardtoyourattention."ExampleofinvitationletterPurposeConfirminganagreementorabusinesstransactionContentOutlinesthedetailsoftheagreementortransaction,includinganyrelevantdates,timesordeadlinesApolicyclosingandsignaturearealsoincludedExample"Thankyouforyourorder.Wehavereceivedyourpaymentandwillbeginprocessingyourorderwithinthenext48hours.Wewillkeepyouupdatedontheprogress.Thankyouforyourbusiness."ConfirmationLetterExampleReplyingtoabusinessletteroremailAddressingthecontentsoftheoriginalletteroremail,providingaresponseorfurtherinformationApolicyclosingandsignaturearealsoincluded"Thankyouforyourletterregisteringthedeliverydelay.Weapologizeforanyinconveniencethismayhavecausedyou.Wewillensurethatthisdoesnothappenagainandwillprovideyouwithanewdeliverydateassoonaspossible."PurposeContentExampleExampleofreplyletterExpressinggraduation