酒店各部門常用英語單詞及情景對話(70P)

第第頁酒店各部門常用英語單詞及情景對話(70P)酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

酒店英語單詞

前廳部

thefrontoffice：前廳部register：登記、注冊

RoomReservation:客房預(yù)訂處Book:預(yù)訂Confirm:確認(rèn)Counter:柜臺Doubleroom:雙人房Singleroom:單人間Twinroom:標(biāo)準(zhǔn)間Delu*esuite:豪華套房Presidentialsuite:總統(tǒng)套房Roomchange:房價Specialrate:特惠價Servicecharge:服務(wù)費(fèi)Discount:折扣Suites:套房Creditcard:信用卡Cash:現(xiàn)金

Nametag:標(biāo)簽，行李牌Luggage/baggage:行李Suitcase:箱子Handbag:手提包Valuable:珍貴物品Breakable:易碎的Fullname:全名Fillin:填寫

酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

Nationality:國籍Departuredate:離店日期Signature:簽名Passport:護(hù)照Receipt:收據(jù)Fine:罰金Sundryfee:雜費(fèi)Bill:賬單Invoice:發(fā)票Mis-check:算賬出錯Overpay:多付Currency:貨幣Airmail:航空郵寄Ordinarybill:一般郵寄Registeredmail:掛號信Chargetotheroom:掛賬Freeofcharge:免費(fèi)E*changerate:兌換率Hotelpolicy:酒店的規(guī)定E*press:快件Deposit:壓金Off-season:淡季Peak-season:旺季Arrivallist:來客單

Telephonedirectory:電話號碼本Alongdistance:長途電話Alocalcall:市內(nèi)電話E*tension:電話分機(jī)Elevator:電梯Supermarket:超市

酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

餐飲部

一、器皿bowl:碗

chopsticks:筷子spoon:調(diào)羹fork:叉子napkin:餐巾cork:軟木塞screw:開瓶器二、酒水

cocktail:雞尾酒liquor:烈酒sake:米酒、清酒bitters:必打士、苦味酒ginfizz:金酒菲士bloodymary:血瑪利orangeade:桔子水fruitjuice:果汁pepsi:百事可樂seven-up:七喜sherry:雪利酒kirsch:櫻桃酒coffee:咖啡tea:茶

applejuice:蘋果汁beer:啤酒champagne:香檳whisky:威士忌drinklist:飲料單

酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

winelist:酒水單campari:金巴利brandy:白蘭地vodka:伏特加rum:朗姆酒gin:金酒tequila:特吉拉redwine:紅葡萄酒whitewine:白葡萄酒rosewine:玫瑰葡萄酒drywine:干葡萄酒semi-drywine:半干葡萄酒semi-sweetwine:半甜葡萄酒sweetwine:甜葡萄酒

naturalstillwine:無汽葡萄酒sparklingwine:有汽葡萄酒fortifiedwine:強(qiáng)化葡萄酒aromatizedwine芳香葡萄酒lemon:檸檬三、早餐

1、dimsum：點(diǎn)心2、soybeanmilk：豆?jié){3、ricegruel：稀飯4、porridge:粥

5、deep-frieddoughsticks：油條6、sesameseedpastry：芝麻餅7、steamedstuffedbun：肉包8、dumpling：水餃9、pickle:泡菜10、

wonton：餛飩

酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

11、12、13、14、15、16、17、四、菜肴

dessert:甜點(diǎn)sandwich:三明治noodles:面條

longevitynoodles:長壽面條noodlesoup:湯面friedeggs:煎蛋boiledeggs:水煮蛋

alacarte:點(diǎn)菜tabled’hote:套餐appetizer:開胃品soup:湯salad:色拉entre:主菜fry:煎deep-fry:炸saut:嫩炒braise:燉boil:煮steam:蒸simmer:煨g(shù)rill:烤bake:烤roast:烤stuff:釀、填smoke:煙熏lukewarm:微溫oily:太油rare:生一點(diǎn)medium:中等火候

酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

well-done:全熟underdone:不熟light:清淡的heavy:口味重的seasoning:調(diào)味品chili:辣椒jam:果醬poultry:家禽shark’sfin魚翅shrimp:蝦pigeon:鴿子crab:螃蟹eggplant:茄子vegetable:蔬菜fungus:蘑菇fillet:里脊rump:腿肉steak:牛排

五、菜名

steamedcarp:清蒸鯉魚

sweetandsourcroaker:糖醋黃花魚stewedturtle:清燉甲魚

stir-friedeelwithbrownsauce:干燒黃鱔sweetandsourporkchops:糖醋排骨friedcrisppork:脆皮鍋酥肉plainsautshrimps:清炒滑蝦仁

chickencubeswithchilipeppers:辣子雞丁porkshredswithfishseasoning:魚香肉絲smokedcrispfish:煙熏酥魚

酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

specialspicychicken:怪味雞noodlesSichuanstyle:擔(dān)擔(dān)面friedriceYangZhoustyle:揚(yáng)州炒飯friedsoybeanscumroll:炸響鈴DongPopork:東坡肉

hangzhouroastchicken:杭州烤雞coldduckweb:拌鴨掌

three-delicious-ingredientsoup:三鮮湯Sichuanchickencube-lets:宮保雞丁Roastchicken:燒雞Chickenchops:白斬雞Chickenincasserole:沙鍋雞

客房部

switch:開關(guān)IDD：國際直拔DDD：國內(nèi)直拔

Turn-downservice:做晚床Wardrobe:衣柜、衣櫥Mattress:床墊

Air-conditioner:空調(diào)器

Laundry:洗衣

E*pressservice:快洗Iron:熨燙Mend:修補(bǔ)dry-cleaned干洗indemnity:賠償shrink縮水fade褪色

酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

colorfast:不褪色的laundrybag洗衣袋shirt襯衫coat外套trousers:褲子

toilet,lavatory恭桶

toiletpaper,toiletroll衛(wèi)生紙toiletpaperholder衛(wèi)生紙架toiletcover恭桶蓋toiletseat恭桶座圈handtowel毛巾

towelrack,towelrail毛巾架washbasin,handbasin面盆faucet,tap水龍頭

shaveroutlet,shaverpoint剃須刀插座bathtub,bath浴缸bathtowel浴巾shower淋浴噴頭showercurtain浴盆簾soapdish浴皂盒toiletarticles盥洗用品towel毛巾handkerchief手帕shampoo洗發(fā)香波hotwater熱水soap肥皂detergent洗衣粉

toothpaste牙膏hangers衣架

酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

toothbrush牙刷toiletmirror梳妝

shavingbrush剃須刷shavingcream剃須膏comb梳子hairdrier吹風(fēng)機(jī)

nailscissors指甲剪bathroom浴室

showerbath,shower淋浴dresser梳妝臺

mirror鏡子

toilet,lavatory,washroom衛(wèi)生間watercloset,W.C.廁所；抽水馬桶bathrobe浴衣waste-paperbasket廢紙簍carpet地毯slippers拖鞋closet壁櫥chairs椅子nightstand床頭柜shoe-shiner鞋刷

酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

初級英語

1、Goodmorning/afternoon/evening,sir/madam.早上/下午/晚上好，先生/女士。2、Goodnight.晚安。

3、Haveagoodtime!祝您過得開心！

4、Wishyouamostpleasantstayinourhotel.愿您在我們酒店過得開心！5、I’msorry.對不起，很對不起。6、E*cuseme.打攪一下，對不起。

7、Sorrytohavekeptyouwaiting.對不起，讓您久等了。8、Justamoment,please.請稍等一下。9、Iapologizeforthis.我為此賠禮。10、11、12、13、14、15、

CanIhelpyou.我能幫您嗎？It’sverykindofyou.您真客氣。Thankyou.感謝您。Youarewelcome.不用謝。

Iamatyourservice.愿意為您效勞。Turnleft/right.往左/右轉(zhuǎn)。

16、Thisway,please.請這邊走。17、It’sonthesecondfloor.在二樓。18、Happybirthday!生日歡樂！

酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

HappyNewYear!新年歡樂！MerryChristmas!圣誕歡樂！19、

MayIcomein?我可以進(jìn)來嗎？

20、MayIknowyourroomnumberandname?我能知道您的房間號碼和姓名嗎？

總臺

基本句型一、預(yù)訂服務(wù)

Goodmorning.ThisisRoomreservation.MayIhelpyou?早上好，客房預(yù)訂處，我能為您做什么？

Whatkindofroomwouldyouliketoreserve?您想訂哪種類型的房間?

Asingleroomoradoubleroom?要單人間還是雙人房間？

Forwhichdatesdoyouwanttobooktherooms?您想訂哪幾天的房間呢？

Whattimewillyoubearriving?您將在何時到達(dá)？MayIknowyourname?您能告知我您的名字嗎？

Howlongwillyoubestaying?您將要住多久？

I’dliketoconfirmyourreservation.我要確認(rèn)一下您的預(yù)訂。

I’llchecktheroomavailability.我查查客房預(yù)訂狀況。

YoushouldpayadepositofUS$1000beforehand.您應(yīng)預(yù)期付1000美元的定金。Thereisa10percentdiscount.10%的折扣。

酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

二、接待服務(wù)

Whatkindofroomwouldyoubeprefer?您要什么樣的房間？Haveyougotabooking?您預(yù)訂了嗎？

Asingleroomoradoubleroom?要單人間還是雙人房間？

Adoubleroomcosts368Yuanpernight.雙人房的房價是每晚368元。Breakfastisalsoincluded.早餐也包括在內(nèi)。

MayIseeyourpassport?我能看一下您的護(hù)照嗎？

Couldyoufillinthisform,please?請您填一下這張登記表好嗎？

Thisisyourroomcardandroomkey?這是您的房卡和房間鑰匙。

Couldyousignyourname,please?請您簽一下名，好嗎？

Ifyouleaveafter6:00p.m,you’llhavetopaythefullaccount.晚上六點(diǎn)以后退房,按全天收費(fèi)計(jì)算.

You’llhavetoregisterindividually,please.請你們分開登記。

Howwouldyouliketopay,sir,incashorbycreditcard?先生，請問您是用現(xiàn)金付款還是用信用卡付賬？

Ifeelterriblysorry.thisisthebusiestseasonandallkindsofroomsarefullybooked.

特別對不起，這個季節(jié)人多，各種房間都訂滿了。

Doyouknowwhichunitisresponsibleforthereception?

酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

您知道您是由哪個單位負(fù)責(zé)接待的嗎？

Couldyoukeepyourroomkeyuntilyoucheckout?請您在住宿期間自己保管鑰匙，直到結(jié)帳離開。

三、收銀服務(wù)

Hereisyourbill.It’s2000Yuaninall.這是您的賬單?？偣?000元。

Howwouldyouliketopay,sir,incashorbycreditcard?先生，請問您是用現(xiàn)金付款還是用信用卡付賬？Pleasecheckitandsignhere.請核對一下，在這里簽個字。

Iwillwriteoutareceiptforyou.我給您開一張收據(jù)。

MayIcheckthedetailsforyou,please?我能為您核對賬單上的具體內(nèi)容嗎？

Doyouhaveanychargesforthismorning?您今日是否掛帳用酒店的服務(wù)?

We’llhavetochargeyou$10e*tra.我們要向您額外收10美元。

Didyoumakeanyphonecallsfromroom,sir?先生，您從房間打過電話嗎？

E*cuseme,sir,butIdon’tthinkthatwillbeenough.先生，對不起，我認(rèn)為錢數(shù)不夠。

Iamsorry,sir,therehasbeenanerrorinyourbill.PleasewaitaminutewhileIcorrectit.

對不起，先生，您的帳單算錯了。請稍候，我立刻把它改過來。

Isyourbaggagedownyet,sir?Couldyoucheckoutafteryourbaggagehavebeen

broughtdown,please?

先生，您的行李拿下來了嗎？能請您在行李拿下來后再結(jié)帳嗎？

Sorry,yourcreditcardhasbeenstoppedpaying.Accordingtotheregulationsof

酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

bank,itmustbecancelled.

對不起,您的信用卡已經(jīng)止付。依據(jù)銀行規(guī)定要取消。

四、兌換外幣

Theratesofe*changeareontheboardthere.今日的兌換牌價在那里的牌子上。Howmuchwouldyouliketochange?您要換多少？

It’s8.10YuanRMBforoneUSdollar?1美元兌換8.10元人民幣。

情景對話一、Checkin1.

C:Goodafternoon,sir.Welcometoourhotel.MayIhelpyou?G:Yes.Ibookedaroomoneweekago.C:MayIhaveyournameplease,sir?G:JohnSmith.

C:Justamoment,sir.WhileIlookthroughoutlist.Yes,Wedohave

areservationforyou,Mr.Smith.Acityviewsingleroomwithbath.You’vepaid2000YuanRMBasadeposit.Isthatcorrect?

G:That’sit.

C:Wouldyoupleasefillinthisregistrationcard,sir?

G:Sure.Hereyouare.IthinkI’vefilledineverythingcorrectly.C:Letmesee…Name,address,nationality,forwardingaddress,passport

number,signatureanddateofdeparture.Oh,here,sir.Youforgettofillinthedateofdeparture.MayIfillitinforyou?Youareleavingon…

G:October24.

C:MayIseeyourpassport,please?Thankyou,sir.Noweverythingis

酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

inorder.Andhereisyourkey.Mr.Smith.Yourroomnumberis1107.It’sonthe11thfloorandyourroomrateis500RMBpernight.Hereisyourkeycardwithalltheinformationonyourbooking,thehotelservicesandthehotelrulesandregulationsonit.Pleasemakesurethatyouhaveitwithyouallthetime.Youneedtoshowitwhenyousignforyourmealsanddrinksintherestaurantsandthebars.

G:Yes,I’llkeepitwithcare,thankyou.C:Ihopeyouenjoyyoursstaywithus.

2.C:Goodafternoon,madam.CanIhelpyou?

G:Goodafternoon,Iwantasingleroom,please.C:Haveyoumadeareservation?G:No,Ihaven’t.

C:Howlongdoyouwanttostay?G:Threedays.

C:I’llseewhatwehave,madam.Oh,yes.Icanofferyouaroomonthe

eightfloor.G:Fine.

C:MayIseeyourpassport?G:Ofcourse.Hereyouare.

C:Thankyou.Madam.Couldyoufillinthisform,please?G:Yes.Hereitis.

C:Thankyou,Hereisyourkey.It’sRoom808ontheeightfloor.G:Thankyouverymuch.Goodnight.

二、Checkout

1.C:Goodmorning.CanIhelpyou?

G:Yes.Iwouldliketocheckout.CouldIhavemybill.Please?C:Certainly,sir,MayIknowyournameandyourroomnumber,please?G:Dennisblack,Room1108.

酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

C:Allright.Hereisyourbill,Mr.Black.Thetotalis1800Yuan.G:Thefigureseemsright.

C:Howwouldyouliketopay,Mr.Black,incashorbycreditcard?G:Incash.Hereisthemoney.

C:Thankyou,Mr.Black.Justamoment,please,I’llwriteoutareceipt

foryou.

2．C:Goodmorning.CanIhelpyou?G:Yes,I’dliketocheckoutnow.

C:CanIhaveyournameandroomnumber,please?G:Johnsmith,room1208.

C:MayIhaveyourroomkey,please?G:Sure.Hereyouare.

C:Justamoment,please…..Mr.Smith.Hereisyourbill.Wouldyoulike

tocheckit?

G:I’msorry.What’sthe20Yuanfor?

C:That’sforthedrinksyouorderedfromyourroom.G:Isee.

C:Howwouldyouliketomakepayment,Mr.Smith?G:I’dliketopayincash.C:That’llbe2180Yuan.G:Hereyouare.

C:Here’syourchangeandreceipt,Mr.Smith,I’llsendabellmanup

togetyourluggage.

G:Thankyou.

C:Youarewelcome,Good-bye.三、Reservation

1.C:Goodmorning.Thisisroomreservation.MayIhelpyou?

G:Yes,I’dliketobookaroom,please.C:Fine,Forwhichdate?G:ForOct.1st.

酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

C:Forhowmanynights?G:Twonights.

C:Asingleroomoradoubleroom?G:Adoubleroom.

C:Couldyougivemeyourname,please?G:Mr.JohnCook.

C:MayIhaveyourtelephonenumber,please?G/p>

C:Whattimedoyoue*pecttoarrive,sir?G:Atabout6.p.m.

C:Fine,Mr.JoneCook,adoubleroomforOct.1stand2nd.G:Thatisright.Good-bye.

C:Good-byeandwearelookingforwardtoseeingyou.

2.C:Goodmorning.Roomreservation.CanIhelpyou?

G:I’dliketomakeareservation.C:Whenfor?G:ForSept.9th.C:Forhowlong?G:Aboutaweek.

C:Couldyouholdtheline,please?I’llcheck….

Thankyouforwaiting,sir.I’mafraidourhotelisfullybookedonthosedays.G:That’sallright.

C:We’reverysorry,sir.Wehopeyouunderstand.

禮賓部

基本句型

MayItakeyourluggageforyou?我來幫您拿行李，好嗎？

酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

Justamoment,please.I’llbringaluggagecart.請稍等一下，我去推一輛行李車來。

Don’tworry,sir.Yourluggagewillbesentupatonce.先生，別擔(dān)憂，您的行李很快就會送上去的。

Whenyoucheckout,pleasecallnumber32andwe’llhelpyouwithyourluggageimmediately.

假如您要離店，請打電話32，我們會立刻幫您運(yùn)輸行李的。Howmanypiecesofluggagedoyouhave?請問您有幾件行李？

Twosuitcasesandonebag.Isthatright?兩只箱子和一個包，對嗎？

I’llshowyoutotheFrontDesk..Thiswayplease.讓我?guī)タ偱_，請走這邊。

Isthereanythingvaluableorbreakableinyourbag?您包里有珍貴或易碎物品嗎？

MayIhaveyourroomkey,please.請把您房間的鑰匙給我好嗎？

Mostta*idriversdonotspeakEnglish.Itishelpfulifyouhaveyourdestination

writteninChinese.

大多數(shù)出租車司機(jī)都不會英語，把您要去的目的地用中文寫下來，會給您不少援助。Whenyoureturntothehotel,pleaseshowthishotelcardtotheta*idriver.當(dāng)您要返回酒店時，請向出租車司機(jī)出示一下酒店名片。

Accordingtoregulation,wedon’tacceptfood,combustible,valuableandbreakable

objects.

依據(jù)規(guī)定，食品、易燃品、珍貴物品和易碎品都不予以保管。Isthisthecorrectnumberofbags?您的行李數(shù)目對嗎？

情景對話

1、Bellman’sservice

酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

B:Goodafternoon,sir.Welcometoourhotel.G:Thankyou.

B:Howmanypiecesofluggagedoyouhave?G:Justthesethree.

B:Twosuitcasesandonebag.Isthatright?G:Yes,that’sall.

B:I’llshowyoutothefrontdesk.Thiswayplease,Iwillputyourbagsbythepostoverthere.G:Isee,thanks.

B:Anotherbellmanwillshowyoutoyourroomwhenyouhavefinishedcheckingin.G:Ok,fine.

B:Pleaseenjoyyourstay.

2、Introducinghotelsservices

Bm:Goodafternoon,sirandmadam.I’mthebellman.Mr.bellowMrsbellow:Goodafternoon.

Bm:Verygladtohaveyouhere.Letmecarryyourbaggage.Thisway,please.

(Theyaregoingtotheelevatorentrance)

B:Couldyoutellussomethingaboutyourhotelsservices?

Bm:Certainly,sir.Oursisafirst-ratehotelandchosenasthefavoriteplace

tostaybyVIPs,officialguestsandbusinessmenfrommanycountries.Thereareover173roomsofinternationalstandard,allspaciousandairy.ThereareoneChineserestaurants,adelu*eWesternstylerestaurant,largeandsmallbanquethalls.

M:Howaboutotherservices?

Bm:Alsoavailableareabeautysalon,aswimmingpoolandtennis…..(Nowtheyareattheelevatorentrance)

Hereweare.Pleasetakethiselevatortothe9floor.Thefloorattendantwillmeetyouthereandshowyoutoroom908.I’lltakethebaggageelevatorandgetyourbaggageuptoyourroom.

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酒店前臺、客房、餐飲、娛樂...各個部門常用的英語,特別有用,吐血推出。

B:Thankyou.Seeyouthen.

3、Onthewaytotheroom

B:Goodevening,sir.I’llshowyoutoyourroom.youhavetwosuitcasesandonebag.Isthatcorrect?G:Yes,that’sright.

B:Isthereanythingvaluableorbreakableinyourbag?G:Yes,thereisabottleofwhiskey.

B:Couldyoucarrythisbag,sir?I’mafraidthecontentsmightbreak.G:Sure,noproblem.

B:Thankyou,sir.MayIhaveyourroomkey,please?G:Yes,hereyouare.

B:Thankyou,sir.Yourroomisonthe12thfloor,pleasefollowme,yourelevator

isthisway.G:Isee.

B:IsthisyourfirsttimetoHangZhou?G:Yes,itis.

B:Ihopeyou’llhavetimetoseeHangZhou.Thereisalottosee.G:I’msurethereis.

B:Thisisthe12thfloor.Yourroomistothe