湖北開放大學(xué)《商務(wù)交際英語》終結(jié)性考試復(fù)習(xí)題庫（附答案）

PAGEPAGE1湖北開放大學(xué)《商務(wù)交際英語》終結(jié)性考試復(fù)習(xí)題庫（附答案）一、單選題1.下列陳述正確的是：A、Indirectorder,themainideaprecedesitssupportinginformation.B、Generally,businessmunicationsthatcontainpositivemessagesareorganizedindirect-indirectorder.C、Informalreportshavethreemainparts:theopening,thebodyandthefindings.答案：A2.Howcanyoukeepmessagessimpleandshort?A、Pronouncewordscarefully.B、Useshort,simplesentences.C、BothAandB答案：C3.下列陳述正確的是：A、Becarefulinanemailnottorambleorconstantlychangesubjects.B、Writingacontinuousemailmessageinonelongparagraphmaymakeyourreaderinterested.C、Thelanguageinbusinessconversationsisalwaysmoreformalthanthelanguageusedinotherconversations.答案：A4.Whichofthefollowingisasupplementarypartofaformalreport?A、executiveabstractB、ibliographyC、tableofcontents答案：B5.下列陳述正確的是：A、Eachlineintheenvelopeaddressisseparatedbyonedoublespace.B、Amultinationalpanysimplysellsproductsorpurchasesgoodsfromanothercountry.C、Theformsofmunicationareexternalandinternalandformalandinformal.答案：C6.Whattypeofmessageshouldyousendineachofthefollowingsituations?Asthesupervisor,youaregoingtowritetotheworkersinyourdepartmenttoexplainchangesinthepany'sovertimepolicy.A、informal,oral,internalB、formal,written,internalC、informal,written,internal答案：C7.Aofaneffectiveteamisnotafraidtoquestionineffectivetechniquesorstrategies.Heorsheisalwaystryingtoimprovetheteam.A、thinkerB、supporterC、hallenger答案：C8.下列陳述正確的是：A、Thesupportinginformationcontainsthemainidea.B、Thestandardpartsofaletterincludeadateline,letteraddress,salutation,body,plimentaryclose,writer’snameandtitle.C、TheEnglishlanguageisthemostwidelyusedlanguageintheworld.答案：B9.Whichofthefollowingstatementspromotesgoodwillbyusingcourteouswords?A、Iwantmymoneybackbecauseyoudidn’tsendtheproductIrequested.B、Youmadeanerroronmyfinancialstatement.C、Perhapsyouoverlookedlastmonth'sstatement,asyouraccountispastdue.答案：C10.下列陳述正確的是：A、Thefirstitemonanyagendaistherollcall.B、Aclaimlettershouldbewrittenintheindirectorderwhenthesenderasksforarefund.C、Aformalreporthasthreemaindivisions:preliminaryparts,body,andsupplementaryparts.答案：C11.Whattypeofmessageshouldyousendineachofthefollowingsituations?Youwanttowriteyourpany'spresidentandrequestacopyofthepany'sannualreport.A、informal,oral,internalB、formal,written,internalC、informal,written,internal答案：B12.Informationisoneof______wehave.A、themostvaluableresourcesB、themorevaluableresourceC、themostvaluableresource答案：A13.Toselectthemediaforthemessageandtheverbalandnonverbalsymbolsusedinthemessage,thesendermust______.A、nalyzeandunderstandthereceiver—aprocesssometimescalledaudienceanalysisB、analyzeandunderstandtheenvironmentinwhichthemessagewillbesentC、alltheabove答案：C14.Whichofthefollowingwouldbethebestbeginningforanacknowledgment?A、Thankyouforyourorder.Yourbusinessissincerelyappreciated.B、HereatABCpany,wesincerelyappreciateyourbusiness.C、Ireceivedyourorderfor15speakersets.答案：C15.Whenhandlingdiversity,you’dbetter______inwriting.A、usejudgmentwordsB、useslogansC、replacejudgmentswithfacts答案：C16.municationskillsincludetheabilitytouselanguageaccurately—______.A、usepropergrammarB、choosewordspreciselyC、BothAandB答案：C17.下列陳述正確的是：A、Theminutesshouldreflectanytopicsthatwerediscussedoutoforder.B、Allgoodwilllettersrequiresupportinginformation.C、Externalmunicationoriginateswithinanorganizationandissenttoreceiverswithintheorganization.答案：A18.Theheadingofamemointraditionalformatconsistsof______.A、TO,FROM,DATE,andTOPIClinesB、TO,FROM,DATE,andSUBJECTlinesC、TO,FROM,DATE,andDISTRIBUTIONlines答案：B19.Whichofthefollowingstatementsaboutbodylanguageistrue?A、Peoplefromdifferentculturesinterpretbodylanguageindifferentways.B、asicbodylanguageisuniversal;itmeansthesametoallpeople.C、Facialexpressionsareuniversal,butgesturesarelessso.答案：A20.下列陳述正確的是：A、Supervisorisabiasedword.B、Thefirststepinwritingareportistoidentifytheproblemandthereport’sobjective.C、Stereotypeshelpusunderstandothergroupsofpeople,evenwithoutgettingtoknowindividualswithinthegroup.答案：B21.AmemotellingemployeesthatthenewsupervisorisBethKirkistoA、dviseB、informC、record答案：B22.下列陳述正確的是：A、Usingonlyshort,simplesentencesisbestforbusinessmessages.B、Secondaryresearchinvolveslocatedatathatalreadybeengatheredandreported.C、Tooverediversityintheworkplace,thebestplanistooverlookdifference.答案：B23.下列陳述正確的是：A、Minutesareonlysenttothemeetingparticipants.B、Identifyingthescopeofareportenablesthereportwritertodeterminehowmuchmoneytospendongatheringfacts.C、Thepurposesofmunicationaretoestablishgoodwill,persuade,obtainorshareinformation,establishpersonaleffectiveness,andbuildself-esteem.答案：C24.Thepurposesofreportsare______.A、informationalB、analyticalC、informationalandanalytical答案：C25.Diversegrouparebetterat______.A、problemsolvingB、decisionmakingC、BothAandB答案：C26.下列陳述正確的是：A、Inanorderletter,someofthesupportinginformationshouldbeplacedintables.B、Whenoutlininganinformationreport,thewritermustalwaysarrangethefactsingeographicalorder.C、ThebusinessenvironmentintheUnitedStatesissodominatedbywhiteAmericans.答案：A27.WhichofthefollowingstatementsisNOTTRUE?A、Informationtechnologywillenablemorebusinessestoentertheglobalworkforce.B、TheInternetwillpreventmorebusinessesfromenteringtheglobalworkforce.C、Therewillbeanexplosivegrowthofpaniesdoingbusinessacrossborders.答案：B28.下列陳述正確的是：A、Writingacontinuousemailmessageinonelongparagraphmaymakeyourreaderinterested.B、Allgoodwilllettersrequiresupportinginformation.C、Manuscriptreportsusuallyarelongerthanmemoorletterreportsbutnotaslongasformalreports.答案：C29.WhichofthefollowingisNOTtheprocessforplanningallmessagesininternaldocuments?A、TogainattentionB、ToidentifytheobjectiveandthemainideaC、Todeterminethesupportinginformation答案：A30.請選擇正確的譯文：Writtenmessagemaybeposed,edited,andtransmittedonputers.Thesewrittenelectronicmessagesareformsofelectronicmailore-mail.A、書面訊息可以利用計算機(jī)來撰寫、編輯和發(fā)送。這種書面電子訊息就是電子郵件，也就是e-mail。B、反饋是接收者對訊息的反應(yīng)。反饋可以是非語言的（微笑、皺眉、停頓等），也可以是通過語言形式表達(dá)的（電話和書信）。任何反應(yīng)，甚至沒有反應(yīng)，都是反饋。C、會議是商務(wù)環(huán)境中一種重要的交換信息的方式。會議的類型有董事會、業(yè)務(wù)會、培訓(xùn)會和全體職員會。一次會議的參加者可能會由一名主管、一名雇員、一部分同事、或業(yè)務(wù)員以及他們的供貨方或客戶所組成。答案：A31.WhichofthefollowingareNOTbusinessmeetings?A、Birthdayparties.B、Staffmeetings.C、Boardmeetings.答案：A32.下列陳述正確的是：A、Inplanninganagenda,donotconsidernewbusinessatthistime.B、Whengivingthenegativemessage,thesendershouldavoidusingpositivelanguage.C、Abibliographyliststhesourcesoftheinformationinaformalreport.答案：C33.下列陳述正確的是：A、ctressisanunbiasedword.B、Letterswithaneutralorpositivemessagearewritteninthedirectorder.C、ulturaldiversityisthemostmonandmostimportanttypeofdiversityfoundintheAmericanworkplace.答案：B34.Whyismunicationsoimportant?A、Wegothroughthementalprocesssofastthatwedonotrealizeweareusingaprocess.B、Ourpersonal,academic,andprofessionallivesdependuponit.C、afactorthatinterruptsthemunicaitonprocess答案：B35.Theendoftheminutesshouldshowthesignatureof______.A、thepersonwhopresidedoverthemeetingB、thepersonwhosentouttheagendaC、thepersonwhorecordedtheminutes答案：C36._____willmakethelargestU.S.minoritygroupwithinthenexttenyears.A、fricanblackpeopleB、HispanicsC、Asianimmigrants答案：B37.Whattypeofmessageshouldyousendineachofthefollowingsituations?YouwanttoaskacoworkertoplaytennisonSaturdaymorning.A、informal,oral,internalB、formal,written,internalC、informal,written,internal答案：A38.Whichofthefollowingshouldbeusedforamessagethatistoprovideinformationforagroupofpeople(someareinsidethepanyandsomeareoutside)?A、letterB、amemorandumC、areport答案：C39.Whatisabarriertomunication?A、Wegothroughthementalprocesssofastthatwedonotrealizeweareusingaprocess.B、Ourpersonal,academic,andprofessionallivesdependuponit.C、afactorthatinterruptsthemunicaitonprocess答案：C40.下列陳述正確的是：A、Becauseofitsunplicatedformat,thetraditionalmemostyleisproducedmoreeasilyonaputer.B、Usetheindirectorderforletterswithapositivemessage.C、Usedirectorderwhenyouexpectyourreadertobereceptivetoyourreport.答案：C41.Whengreeting,a(an)________mayfoldpalmstogetherbelowhisorherchinandnodorbowslightly.A、FrenchB、JapaneseC、Indian答案：C42.Whichofthefollowingisareceiver-orientedstatement?A、IgrantyourrequestforvacationfromtheweekofAugust14th.B、Wemakeeveryefforttoserveourclientsefficientlyandattheirconvenience.C、Asourguest,youwillreceivetheattentionthatyoudeserve.答案：C43.Whichofthefollowingistheoptionalpartofabusinessletter?A、Letteraddress.B、plimentaryclose.C、Attentionline.答案：C44.Whenmunicatingwithotherpeople,rememberthateveryonewantstofeel________.A、dmiredandcaredforB、important,petent,andadmiredC、valued,respected,andunderstood答案：C45.下列陳述正確的是：A、Transitionsconnectsentencesandparagraphsbyshowingrelationshipbetweenthem.B、Aparagraphmusthaveatleast3sentencestobeplete.C、Tocutdownonwordiness.usethepassivevoiceratherthantheactivevoice.答案：A46.下列陳述正確的是：A、nagendashouldincludethemeeting’sdate,time,andplace.B、Minutesareonlysenttothemeetingparticipants.C、Thekeypartsofthemunicationprocessareonlysender,message,andreceiver.答案：A47.Theteamgetspletesupportfromalllevelsofmanagement.A、Theteamgetspletesupportfromalllevelsofmanagement.B、TorequestC、Torecord答案：B48.Whichofthefollowingisthestandardpartofabusinessletter?A、Subjectline.B、Enclosurenotation.C、plimentaryclose.答案：C49.請選擇正確的譯文：panyexecutivesaswellasalllevelsofemployeesmustbemittedtowhatiscalledacultureofinclusiveness-anenvironmentinwhichpeople'sdifferencesarenotjustaccepted,butweled.A、公司的主管人員及各級雇員都有責(zé)任營造一種包容性的文化氛圍，即人們的文化差異不僅被接受，而且受歡迎的環(huán)境。B、反饋是接收者對訊息的反應(yīng)。反饋可以是非語言的（微笑、皺眉、停頓等），也可以是通過語言形式表達(dá)的（電話和書信）。任何反應(yīng)，甚至沒有反應(yīng)，都是反饋。C、會議是商務(wù)環(huán)境中一種重要的交換信息的方式。會議的類型有董事會、業(yè)務(wù)會、培訓(xùn)會和全體職員會。一次會議的參加者可能會由一名主管、一名雇員、一部分同事、或業(yè)務(wù)員以及他們的供貨方或客戶所組成。答案：A50.下列陳述正確的是：A、Businessmanisabiasedword.B、Actressisanunbiasedword.C、Formalreportsusuallyarewritteninapersonalstyle,usingfirst-personpronounssuchasI,me,andyou.答案：A51.Tomunicateeffectively,thesendermust________.A、useaudienceanalysis,examinethemessage’senvironment,encourageandinterpretfeedbackB、useaudienceanalysis,readandlisteneffectivelyC、useaudienceanalysisandovereexternalandinternalbarrierstomunicate答案：C52.Whenthereceiverviewsthelettercontaininganegativemessage,thesendercanuse______.A、directorderB、indirectorderC、direct-indirectorder答案：B53.下列陳述正確的是：A、Minutesaretheofficialrecordoftheproceedingsofameeting.B、Paragraphsinthemodifiedblockformatarealwaysindented.C、Twomediaareemployedwhensendingmunications—speakingandwriting.答案：A54.Transitionwordsandphrasesarenecessarybecausethey______.A、connectsentencesandparagraphsbyshowingrelationshipbetweenthemB、directlyshowthemainideasC、indicatethesupportinginformation答案：A55.Thereareatleast______differentculturesintheUnitedStates.A、100B、200C、300答案：C56.Whichofthefollowingisthestandardpartofabusinessletter?A、Letteraddress.B、Attentionline.C、Enclosurenotation.答案：A57.下列陳述正確的是：A、Flightattendantisunbiasedwords.B、Supervisorisabiasedword.C、Therearetwoparticipantsinthemunicationprocess:themessageandthereceiver.答案：A58.Inintimateorimportantpersonalsituations,yourabilitytosayexactlywhatyoufeelisessential______yoursuccess.A、toB、onC、for答案：C59.WhichofthefollowingisNOTtheguidelineforwritingmemosandemailsinclude?A、Restrictingmessagetoonemainidea.B、posingashortclearsubjectline.C、Usingheadinginshortmessages.答案：C60.下列陳述正確的是：A、Thesalutationandplimentarycloseareomittedinthesimplifiedblockformat.B、Whengivingthenegativemessage,thesendershouldavoidusingpositivelanguage.C、Informationisimportant,butthekeyishowtolearnit.答案：A61.Themodeasenderselectstosendamessageiscalled______.A、informationB、channelC、feedback答案：B62.Whichofthefollowingmeansisusedtostoreadocument?A、Electronicmail.B、Filetransferprotocol.C、Opticaldisks.答案：C63.下列陳述正確的是：A、Paragraphsinthemodifiedblockformatarealwaysindented.B、Whenoutlininganinformationreport,thewritermustalwaysarrangethefactsingeographicalorder.C、Tomunicateeffectively,thesendermustuseaudienceanalysis,examinethemessage’senvironment,andencourageandinterpretfeedback.答案：C64.Technologyhashadatremendousimpact______thewaymessagesarecreatedandedited.A、inB、onC、to答案：B65.下列陳述正確的是：A、Inbusinessmunication,youshouldwriteinformalsentencesratherthaninaflowing,conversationalstyle.B、Ahypothesisisapossiblecauseorexplanationforaproblem.C、Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.答案：B66.Whenthereceiverofthereportiswithintheorganization,thewriteruses_____.A、letterreportformatB、memoreportformatC、manuscriptformat答案：B67.Whatisaninternalbarriertomunication?A、barrierthatexistsoutsideofthereceiverandoutsideofthesender.B、arrierthatexistswithinthereceiverorwithinofthesender.C、afactorthatinterruptsthemunicaitonprocess答案：B68.WhichofthefollowingstatementsisTRUE?A、TheOksignisperceivedthesamewayinFranceandtheUnitedstates.B、Ingeneral,Hispanicpersonsarefortablewithapersonalspaceoflessthan18inches.C、Anodalwaysmeans“yes”.答案：B69.下列陳述正確的是：A、Intheblockformatofletterformats,alllinesbeginatleftmargin.B、Aclaimlettershouldbewrittenintheindirectorderwhenthesenderasksforarefund.C、Informalmunicationtravelsthroughestablishedlinesofauthority,butformalmunicationdoesnotfollowtheselines.答案：A70.Cross-culturemunicationis_____bywhichtwoindividualswhodonotbelongtothesameculturemunicatewitheachother,eitherorallyorinwriting.A、processB、abeginningC、aterminal答案：A71.請選擇正確的譯文：.Feedbackistheresponseofareceivertoamessage.Feedbackmaybenonverbal(asmile,afrown,apause,etc.)oritmaybeverbal(atelephonecalloraletter).Anyresponse-evennoresponse-isfeedback.A、公司的主管人員及各級雇員都有責(zé)任營造一種包容性的文化氛圍，即人們的文化差異不僅被接受，而且受歡迎的環(huán)境。B、反饋是接收者對訊息的反應(yīng)。反饋可以是非語言的（微笑、皺眉、停頓等），也可以是通過語言形式表達(dá)的（電話和書信）。任何反應(yīng)，甚至沒有反應(yīng)，都是反饋。C、會議是商務(wù)環(huán)境中一種重要的交換信息的方式。會議的類型有董事會、業(yè)務(wù)會、培訓(xùn)會和全體職員會。一次會議的參加者可能會由一名主管、一名雇員、一部分同事、或業(yè)務(wù)員以及他們的供貨方或客戶所組成。答案：B72.Ifverbalandnon-verbalsymbolsinthesender’smessageconflict,receiversgenerally________.A、believethenon-verbalsymbolsovertheverbalsymbolsB、elievetheverbalsymbolsoverthenon-verbalsymbolsC、don’tknowwhichtobelieve答案：A73.下列陳述正確的是：A、Usuallytheminutesbeginwiththetime,location,andthenamespresentandabsent,includingtheleader.B、Eachlineintheenvelopeaddressisseparatedbyonedoublespace.C、Twomediaareemployedwhenreceivingmunications—speakingandwriting.答案：A判斷題1.Intheblockformatofletterformats,alllinesbeginatleftmargin.A、正確B、錯誤答案：A2.Membersofeffectiveworkteamshaveastronggroupidentityandfosterimprovementbyreviewingbothsuccessesandfailures.A、正確B、錯誤答案：A3.Thefirstitemonanyagendaistherollcall.A、正確B、錯誤答案：B4.Aletterisaformatthatismoninthebusinessworld.A、正確B、錯誤答案：A5.請判斷譯文是否正確：Writtenmessagemaybeposed,edited,andtransmittedonputers.Thesewrittenelectronicmessagesareformsofelectronicmailore-mail.書面訊息可以利用計算機(jī)來撰寫、編輯和發(fā)送。這種書面電子訊息就是電子郵件，也就是e-mail。A、正確B、錯誤答案：A6.Supervisorisabiasedword.A、正確B、錯誤答案：B7.Manuscriptreportsusuallyarelongerthanmemoorletterreportsbutnotaslongasformalreports.A、正確B、錯誤答案：A8.請判斷譯文是否正確：Yourabilitytoestablishandbuildrelationshipsaffectseveryaspectofyourlife.Whetherinyoursocial,academic,orprofessionallife,thisabilitydeterminesthedepthofyourrelationshipswithyourfriends,lovedones,family,classmates,andcoworkers.正式報告比非正式報告的篇幅長且復(fù)雜。由于其復(fù)雜性，在組織和寫作一份正式報告時，你會比準(zhǔn)備一份非正式報告花更多時間。向機(jī)構(gòu)的最高領(lǐng)導(dǎo)層報告時，可能要撰寫正式報告。A、正確B、錯誤答案：B9.請判斷譯文是否正確：Memosaremessagesthatsupervisorsandpeerswillusetojudgeyouronthejobperformance;therefore,usethemwithcare.Also,choosecarefullythepeopletowhomyousendtheseinternaldocuments.Thecontentandtoneofyourmemosmustnotbeoffensivetoanyone.Knowinghowandwhentousememosiscriticaltosuccessinyourcareer.建立關(guān)系的能力會影響到你生活的各個方面。不論是在社交、學(xué)業(yè)和職業(yè)方面，這種能力都決定著你與你的朋友、你所愛的人、你的家人、同學(xué)、同事的關(guān)系的緊密程度。A、正確B、錯誤答案：B10.OmitTO,FROM,DATEandSUBJECTinthesimplifiedmemoformat.A、正確B、錯誤答案：A11.請判斷譯文是否正確：municationisreceiveroriented;therefore,sendersshouldviewmessagesfromthereceiver'sperspective.Thisperspectivehelpsthesenderobtainthedesiredresponsefromthereceiver.請判斷譯文是否正確：備忘錄是你的主管和同事用以評價你的具體工作業(yè)績的一種依據(jù)；所以，要謹(jǐn)慎地使用備忘錄。同樣，還要仔細(xì)選擇你把這些內(nèi)部檔送給誰。你的備忘錄的內(nèi)容和語氣決不能令人厭惡。懂得何時和如何使用備忘錄對你的職業(yè)生涯的成功是很關(guān)鍵的。A、正確B、錯誤答案：B12.Minutesaretheofficialrecordoftheproceedingsofameeting.A、正確B、錯誤答案：A13.Placethekeyboardoperator’sreferenceininitialsadoublespacebelowthebodyintraditionalmemoformat.A、正確B、錯誤答案：A14.Thelanguageinbusinessconversationsisalwaysmoreformalthanthelanguageusedinotherconversations.A、正確B、錯誤答案：B15.Becarefulinanemailnottorambleorconstantlychangesubjects.A、正確B、錯誤答案：A16.CulturaldiversityisthemostmonandmostimportanttypeofdiversityfoundintheAmericanworkplace.A、正確B、錯誤答案：B17.Thetwomostmoninternaldocumentsthosewrittenforusewithinanorganizationarememosandemailmessages.Thememoisabusinessdocumentthathastraditionallybeenthemostmonmunicationinsideapany'swalls.However,withtheadventofInternettechnology,electronicallysentemailmessagesarequicklyreplacingthememoasthemunicationofchoice.在與來自不同文化背景的人進(jìn)行交流時，交流技巧尤為重要。在交流中，不僅需要有效的寫和說的能力，還需具有感知力、理解力和忍耐力。A、正確B、錯誤答案：B18.請判斷譯文是否正確：Alettercontaininganegativemessageconveysnewsthatwilldisappointthereceiver.Lettersthatdenyrequests,declinetosupplyinformation,refusecredit,orrejectaproposalareexamplesofthistypeofletter.Carefulplanningandorganizingarerequiredtoconveythedisappointingnewsandyetmaintaingoodwill.一封含有負(fù)面信息的信函傳達(dá)的是令接收者失望的信息，如：拒絕要求，謝絕提供信息，拒絕信貸服務(wù)，或拒絕一項提議。這類信函要求仔細(xì)構(gòu)思和組織，以在傳達(dá)令人失望的消息的同時，還能保持善意。A、正確B、錯誤答案：A19.Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.A、正確B、錯誤答案：B20.請判斷譯文是否正確：Ashumans,wehavetwomeansbv.Which.tncPnd.Messagesandtwomeansbywhichwereceivethem.To-sendmessages,wespeakandwrite,thesemessagesareacpaniedbynonverbalsymbols.Toreceivemessage,wereadorlisten.我們?nèi)祟惏l(fā)出訊息時有兩種途徑，我們通過說和寫發(fā)出訊息，這些訊息會伴有一些非語言符號。我們通過讀和聽接收訊息。A、正確B、錯誤答案：A21.Claimlettersaredesignedtobenegativelettersbecausetheymustpersuadethereceivertodowhatthesenderwants.A、正確B、錯誤答案：B22.Internalmunicationoriginateswithinanorganizationandissenttoreceiverswithinthatorganization.A、正確B、錯誤答案：A23.Documentsmaybestoredonharddisks,USB,microforms,oropticaldisks.A、正確B、錯誤答案：A24.Letterswithaneutralorpositivemessagearewritteninthedirectorder.A、正確B、錯誤答案：A25.Paragraphsinthemodifiedblockformatarealwaysindented.A、正確B、錯誤答案：B26.Actressisanunbiasedword.A、正確B、錯誤答案：B27.請判斷譯文是否正確：Areportisadocumentthatprovidesthefactsaboutaspecificsituationorproblemforconsiderationbyaspecificgroupofpeople.Reportsarebusinesstoolsthatenablemanagerstomakedecisionsorsolveproblems.Reportscanbeclassifiedaccordingtotheirstyle,purpose,andformat.含有負(fù)面信息的信函的語氣應(yīng)該反映對于接收者利益真誠的關(guān)心。你的目的是以較好的方式，以一種接收者認(rèn)為是公平的方式表達(dá)不利的信息，并且，如有可能，以接收者的最大利益為出發(fā)點。A、正確B、錯誤答案：B28.Amultinationalpanysimplysellsproductsorpurchasesgoodsfromanothercountry.A、正確B、錯誤答案：B29.Learningtospeakatleastafewpolitewordsofanotherlanguageisusuallytakenasasignofrespectbyotherswhospeakthatlanguage.A、正確B、錯誤答案：A30.Aneffectiveworkteamgoesthroughaprocessofdevelopmentthatinvolvesgettingacquainted,establishingroles,andcarryingouttasks.A、正確B、錯誤答案：A31.OmitTO,FROM,DATEandSUBJECTinthesimplifiedmemoformat.A、正確B、錯誤答案：A32.Informalmunicationtravelsthroughestablishedlinesofauthority,butformalmunicationdoesnotfollowtheselines.A、正確B、錯誤答案：B33.Informalreportshavethreemainparts:theopening,thebodyandthefindings.A、正確B、錯誤答案：B34.請判斷譯文是否正確：Businesslettersareusedtomunicatewrittenmessagestopersonsoutsideanorganization.Lettersarealsousedtomunicateformalwrittenmessagestoemployeeswithinanorganization.Businesslettersareconsideredtobemoreformalthanmemos.完整的商務(wù)信函常常包括五個W：who（人），what（事、物），where（地點），when（時間）以及why（原因）。許多商務(wù)信函需要好幾個段落來闡明這五個W。要根據(jù)對方的情況來調(diào)整你的信函。在有些情況下，對方也許不需要全部這五個方面的信息。A、正確B、錯誤答案：B35.municatingwithacoworkerwhosebackgrounddiffersfromyourowncanbejustaschallengingasmunicatingwithacolleaguevisitingfromaforeigncountry.A、正確B、錯誤答案：A36.請判斷譯文是否正確：Memoformatscanfollowoneoftwostyles:traditionalorsimplified.Inthetraditionalstyle,theheadingappearsatthetopofthepage.Inthesimplifiedstyle,theheadingponentsareomitted.備忘錄的格式可以在以下兩種中任選一種：傳統(tǒng)格式或簡化格式。在傳統(tǒng)格式中，信頭部分出現(xiàn)在頁首。簡化格式中省略了信頭的各組成成分。A、正確B、錯誤答案：A37.Primaryresearchinvolvesgatheringfreshdata.A、正確B、錯誤答案：A38.Stereotypeshelpusunderstandothergroupsofpeople,evenwithoutgettingtoknowindividualswithinthegroup.A、正確B、錯誤答案：B39.Thehardcopyofamemoore-mailissometimesfiledandlaterretrievetoprovidearecordofaspecificdecision.A、正確B、錯誤答案：A40.Inplanninganagenda,donotconsidernewbusinessatthistime.A、正確B、錯誤答案：B41.請判斷譯文是否正確：Tocutdowninwordiness,usetheactivevoiceratherthanthepassivevoice.Usingtheactivevoicehelpsyoubedirectandkeepsyoursentencesfrombeingtoowordy.成功的團(tuán)隊是由北京各異的人組成的。在一個機(jī)構(gòu)里，組建工作高校的團(tuán)隊要考慮的是其功能、目的、或是各人的專業(yè)特長，而不是個性。A、正確B、錯誤答案：B42.Allbusinessmessagesshouldpromotegoodwill.A、正確B、錯誤答案：A43.Allgoodwilllettersrequiresupportinginformation.A、正確B、錯誤答案：B44.Formalreportsusuallyarewritteninapersonalstyle,usingfirst-personpronounssuchasI,me,andyou.A、正確B、錯誤答案：B45.Aformalreporthastwomaindivisions:preliminarypartsandbody.A、正確B、錯誤答案：A46.Anagendaistheorderofbusinessforameeting.A、正確B、錯誤答案：A47.Thedirect-indirectorderisbestwhenthewriterhasbothpositiveandnegativemessagestomunicate.A、正確B、錯誤答案：A48.Thefirststepinwritingareportistoidentifytheproblemandthereport’sobjective.A、正確B、錯誤答案：A49.MostAmericansarefortablewithapersonalspaceofatleast18inches.A、正確B、錯誤答案：A50.Indirectorder,themainideaprecedesitssupportinginformation.A、正確B、錯誤答案：A51.請判斷譯文是否正確：Thetoneofaletterthatcontainsanegativemessageshouldreflectasincereconcernforthereceiver'sinterests.Youraimistopresenttheunfavorablenewspositivelyandinamannerthereceiverwillviewasfairand,ifpossible,inthereceiver'sbestinterests.目前，兩種最常見的內(nèi)部檔——即用于機(jī)構(gòu)內(nèi)部的文件——是備忘錄和電子郵件。備忘錄是一種在公司內(nèi)部使用的、傳統(tǒng)的（業(yè)務(wù)）檔。然而，隨著網(wǎng)絡(luò)技術(shù)的出現(xiàn)，電子郵件作為交流手段正在迅速取代備忘錄。A、正確B、錯誤答案：B52.Identifyingthescopeofareportenablesthereportwritertodeterminehowmuchmoneytospendongatheringfacts.A、正確B、錯誤答案：B53.Aclaimlettershouldbewrittenintheindirectorderwhenthesenderasksforarefund.A、正確B、錯誤答案：B54.Theminutesshouldreflectanytopicsthatwerediscussedoutoforder.A、正確B、錯誤答案：A55.Alettercontainsbothverbalandnonverbalsymbols.A、正確B、錯誤答案：A56.Inbusinessmunication,youshouldwriteinformalsentencesratherthaninaflowing,conversationalstyle.A、正確B、錯誤答案：B57.請判斷譯文是否正確：Memosaremessagesthatsupervisorsandpeerswillusetojudgeyouron-the-jobperformance;therefore,usethemwith'care.Also,choosecarefullythepeopletowhomyousendtheseinternaldocuments.Thecontentandtoneofy0urmemosmustnotbeoffensivetoanyone.Knowinghowandwhentousememosiscriticaltosuccessinyourcareer.據(jù)；所以，要謹(jǐn)慎地使用備忘錄。同樣，還要仔細(xì)選擇你把這些內(nèi)部文件送給誰。你的備忘錄的內(nèi)容和語氣決不能令人厭惡。懂得何時和如何使用備忘錄，對你的職業(yè)生涯的成功是很關(guān)鍵的。A、正確B、錯誤答案：A58.請判斷譯文是否正確：YourabilitytoestablishandbuildrelationshipsaffectseveryaspectOfyourlife．Whetherinyoursocial，academic，Or．professionallife，thisabilitydeterminesthedepthOfyourrelationshipsyou’reyourfriends，lovedones，family，classmates，andcoworkers．建立關(guān)系的能力會影響到你生活的各個方面。不論是在社交、學(xué)業(yè)和職業(yè)方面，這種能力都決定著你與你的朋友、你所愛的人、你的家人、同學(xué)、同事的關(guān)系的緊密程度。A、正確B、錯誤答案：A59.Evenasimplegesturesucha