旅游班期末考試試卷

四川省質(zhì)量技術(shù)監(jiān)督學(xué)校

2010-2011學(xué)年第2期期末集中考試課試題審批表

課程名稱(chēng)英語(yǔ)開(kāi)課班級(jí)旅行09-1

任課教師羅莉上傳試題時(shí)間2011.05.12

1、考試方式（開(kāi)卷或閉卷）：開(kāi)卷;

2、A、B卷雷同題分值：_20分內(nèi)」

命

3、標(biāo)準(zhǔn)答案是否完整：_____是一；

題

4、評(píng)分標(biāo)準(zhǔn)是否落實(shí)到每小題：—是_____；

說(shuō)

5、其它說(shuō)明：

明

命題教師羅莉2011年05月12日

教研室主任

審核意見(jiàn)簽名：___________年月日

系（部）主任

審核意見(jiàn)

簽名：___________年月日

教務(wù)處

審核意見(jiàn)

簽名：___________年月日

正考

印制數(shù)量

選卷

印

制卷記錄

制年月日

分

裝年月日

教務(wù)處制表

四川省質(zhì)量技術(shù)監(jiān)督學(xué)校2010?2011學(xué)年度第2

期旅行服務(wù)與飯店治理班《英語(yǔ)》試卷A卷

Class：Name：Number：Score：

一.口試(40%)

二.筆試(60%)

I:Vocabularies:(15%)

1.單人間________—2.您先請(qǐng)___________3.叫早電話____—

4.信用卡_________5.護(hù)照—_______6.房間號(hào)碼―—

7.晚禮服8.服務(wù)費(fèi)9.值班經(jīng)理

10.簽名________—11.大床間___________12.美式早餐—

13.干洗________」4.打擾—________15.到達(dá)時(shí)間—

II:Choosethebestanswer:(15%)

1.A:Goodmorning!Willyoudomeafavor?

B:_____________

A.Ihopeso.Whatisit?

B.Goodmorning.Nicetoseeyouhere.

C.Yes,ofcourse.Tilbegladto.

D.Sorry,I'mbusydoingmyworknow.

2.Aftergreetinganewguest,thereceptionisfsfirstactionshouldbeto.

A.checktheguesfsreservation

B.asktheguestthelengthofhisstay

C.asktheguesttoregister

D.callthebellman

3.Youhavetobooktheticketsfivedaysadvance.

AinB.forC.beforeD.with

4.1twohotelsbuttheyarebothfullybookedup.

A.havetriedB.triedC.tryD.willtry

5.Mr.andMrs.Bellowareacouple.Youshouldn'tprovidethem

with

A.adoubleroomB.aTWBroom

C.adeluxeroomD.asingleroom

6.Hereisyourkey.Andthebellmanwillshowyou

A.onB.intoC.upD.off

7.A:CanIhelpyou?

B:_____________

A.Yes,pleaseB.Please

CYes,youcanD.Yes,asyoulike

8.YoucantakeNo.37BusandatSichuanRoad.

A.getinB.getoffC.getofD.getout

9.Ahalfday'srentischargedaroomnotvacatedafter12:00

noon.

A.againstB.fbrC.toD.in

10.Canyougivemetheflightnumber,please,theplaceis

late?

A.sothatB.forC.toD.in

11.A:Welcometoourhotel,sir.

B:____________________

A.What'syourname,please?B.What'syourjob?

C.Whoareyou?D.Thankyou.

12.Lethimyourbaggage.

A.carriesB.carryingC.tocarryD.carry

13.Therearemanydifficultieswhenstartinganewhotel.

A.todealB.dodealwithC.dealingwithD.dealwith

14.A:Wonderful!Thankyouforyournicesuggestions.

B:_____________

2

A.It'smypleasure.B.Excuseme.

C.Firstright,secondleft.D.Pleasedon't.

15.A:Goodbye,Mr.Bellow.Thankyoufbrwhatyou'vedonefbrme

B:_____________

A.Oh,don'tforgettogetintouchwithme.

B.Youarewelcomeandhopeyouwillhaveanicetrip.

C.Didyouenjoyyourstayhere?

D.Ifstimefbrustoshakehands.

III.Completethedialogue:(5%)

A.Goodevening,welcometoourhotel.

B.Ok,Areyoucheckingouttomorrow?

C.Certainly.CanIhavethenameplease?

D.Willyouneedawakeupcall,sir?

E.Okthen,yourroomis502onthefifthfloor.Breakfastisservedbetween

6:30amand9am.Enjoyyourstay.

Hotelstaff:____________1______________________

Guest:Hello,I?dliketocheckinplease.

Hotelstaff:___________2_____________________

Guest:MrHaroldSmith.HaroldSmith.

Hotelstaff:___________3______________________

Guest:Yes,Iam.That,sright.

Hotelstaff:_________4__________________

Guest:Yesplease.At6.30am.

Hotelstaff:_________5__________________

Guest:Thankyou.

IV.Cloze:(15%)

R------ReservationistC------Client

R:Reception.MayIhelpyou?

3

C:rdliketobookasingleroom]showerforMr.GeorgeSmith.He

2toarriveonthe20ththismonth.

R:Howlongwillhebe3?

C:Idon'tknow,butitcouldbe4fromseventotendays.

R:Thenwecanonlyconfirmaroomfromthe20thtothe27th.Wewon't5

guaranteehimaroom6the27th.

C:What7thereisn't8roomthen?

R:9,sir.Wecaneitherputhimona10listorfindhimaroomin

a11hotel.

C:Fine.Howmuchdoyou12asingleroomwithbreakfast?

R:Ifs500yuanRMB13onenight.Howwillhebepaying,sir?

C:Hiscompanywill14allthe15fbrhimandwillsendyoua

checkrightaway.

R:Thankyou,sir.

C:Thankyou.Goodbye.

1.A.forB.withC.ofD.have

2.A.plansB.shallC.plantoD.plansto

3.A.stayB.stayingC.bestayedD.bearriving

4.A.somethingB.nothingC.anydayDanything

5.A.canBtobeableC.beabletoD.needto

6.A.untilB.afterCbeforeD.since

7.AifB.whenC.whileD.as

8.A.someB.aC.anyD.many

9.A.ThankyouB.Don'tworryC.YesD.Noproblem

10.A.waitingB.arrivalC.wineD.drink

11.A.otherB.goodC.findD.nearby

12.A.chargeforB.payforC.askfoeD.changeto

13.A.atB.forC.toD.each

4

14.A.giveB.chargeC.coverD.pay

15.A.expensesB.moneyC.costD.price

V.Translation:(10%)

1.您早，客房預(yù)訂部，請(qǐng)問(wèn)有什么可以幫助你嗎？

2.先生，您預(yù)訂房間了嗎？

3.請(qǐng)不要掛斷，我來(lái)檢查是否有空房.

4.先生，您還有其他的什么囑咐嗎？

5.聽(tīng)到這樣的事情我們非常遺憾.

6.客房送餐24小時(shí)免費(fèi)提供

7.我隨時(shí)樂(lè)意為您服務(wù)。

8.請(qǐng)問(wèn)你打算如何付款呢？

9.先生，我現(xiàn)在可以為您清理房間嗎?

10.祝您住得愉快。

5

四川省質(zhì)量技術(shù)監(jiān)督學(xué)校2010?2011學(xué)年度第

2期旅行服務(wù)與飯店治理班《英語(yǔ)》A答題紙

Class：Name：Number：Score：

I:Vocabularies:(15%)

1.2.3.

4.__________________5.2____________6.

7.8.9

10.1112

131415.

II.Choosethebestanswer.(15%)

1-5____________

6-10____________

11-15____________

III.Completethedialogue:(5%)

1-5____________

IV.Cloze:(15%)

1-5

6

6-10_____________________________

11-15_____________________________

V.Translation:(10%)

1.

2._______________________________________________________________

3._________________________________________________________________

4._________________________________________________________________

5.__________________________________________________________________

6.________________________________________________________________

7.__________________________________________________________________

8._________________________________________________________________

9.______________________________________________________________

10.__________________________________________________________________

7

四川省質(zhì)量技術(shù)監(jiān)督學(xué)校2010?2011學(xué)年度第

2期旅行服務(wù)與飯店治理班《英語(yǔ)》A答案

I:Vocabularies:(15%)

1.single2.afteryou3.morningcall

4.creditcard5.passport6.roomnumber

7.eveningdress8.servicecharge9.DutyManager

10.signature11.double12.AmericanBreakfast

13.drycleaning14.disturb15.arrivaltime

ILChoosethebest:answer.(15%)

1-5CAAAD

6-10CABBC

11-15BDBAB

III.Completethedialogue:(5%)

1-5ACBDE

IV.Cloze:(15%)

1-5BABDC

6-10BACBA

11-15DABCA

V.Translation:(10%)

1.Goodmorning,roomreservation.CanIhelpyou?

2.Doyouhaveareservation,sir?

3.Pleaseholdtheline,rilchecktheroomavailability.

4.Sir,isthereanythingIcandoforyou?

8

5.Tmsorrytohearthat

6.Roomserviceisavailablefor24hours

7.Tmalwaysatyourservice

8.Howwouldyouliketomakethepayment?

9.Sir,MayIcleantheroomnow?

10.1wishyouenjoyyourstay.

9

四川省質(zhì)量技術(shù)監(jiān)督學(xué)校2010?2011學(xué)年度第2

期旅行服務(wù)與飯店治理班《英語(yǔ)》試卷B卷

Class：Name：Number：Score：

—.口試(40%)

二.筆試（60%）

I:Vocabularies:(15%)

1.前臺(tái)_2.總經(jīng)理____________3.到達(dá)時(shí)間_

4.簽名___________5,不便_____________6.單人間_

7.預(yù)定___________8,西服___________9.商務(wù)中心一

10.刀和叉__________您先情_(kāi)___________12.快速干洗—

13.服務(wù)費(fèi)__________」4.投訴____________15.房?jī)r(jià)_

II:Choosethebestanswer:(15%)

1、“前廳部”這一術(shù)語(yǔ)，在英語(yǔ)中被稱(chēng)為

A.LobbyB.FrontdeskC.FrontofficeD.Reception

2.?暫時(shí)類(lèi)預(yù)定是0

A.GuaranteedReservationB.ConfirmedReservation

C.WaitingReservationD.AdvanceReservation

3.Pleasegivemyregardstoyourfamily.Andhaveasafehome.

A.journeyB.stayC.welcomeD.way

4.Whenyoumeetanewfriend,bethefirsttosayandintroduce

yourself.

A.goodbyeB.sorryC.helloD.good

5.askpeopleabouttheirageorincome.

A.NeverB.NotC.NevertoNo

6.,Missli.MayIhaveaquestion?

A.ExcusemeB.PardonC.ExcuseD.sony

io

7.Ifthereisafire,just119,andfiremanwillcomeinnotime.

A.makeB.hitC.dialD.call

8.Breakfastcanbebroughttoyourroomatyour.

A.wordsB.wishC.hopeD.request

9.Amealwillbeduringtheflight.]

A.serveB.servedD.isservingD.serving

10.Wehavetwodoubleroomsinthishotelforyou.

A.bookedB.gotC.takenD.reserved

11.Therearetwoswimmingpoolsinthefour-starhotel.

A.inB.openC.indoorD.outdoor

12.A:Excuseme,couldyoutellmehowIcangettoShanghaiMuseum?

B:.

A.It'sfarawayfromhere

B.Youcantakebusoverthere

C.Yes,crosstheroadandyou'llseeittoyourleft

D.Tmsorry,youwon'tmissit

13.Onholidaysallroomsare.

A.bookedupB.bookedC.availableD.freeofcharge

14.A:Thankyouforyourinformation.

B:.

A.YouarewelcomeB.Nevermind

C.IfsmydutyD.Thafallrightll.A:Hopeyou'llhaveapleasanttrip

home.

15.A:Hopeyou'llhaveapleasanttriphome.

B:.

A.Pleasegivemybestregardstoyourfamily.

B.Happylanding.

C.Thankyouverymuch.Goodbye.

ii

D.Besurenottoleaveanythingbehind,please

III.Completethedialogue:(10%)

A.Certainlymadam.Here,syourkey.Yourroomisonthe7thfloorandontheleft.

Room781.Checkoutisat12noon.

B.Goodevening,welcometoourhotel.MayIhelpyou?

C.CanItakeacreditcardforthedeposit?

D.It'smypleasure.Ihopeyouenjoyyourstay.

E.Okrvefoundit.Checkingoutonthe27th?

Staff:______________1_________________________

Guest:Goodevening,IhaveareservationunderthenameofTomlinson.

Staff:______________2________________________

Guest:That'sright.

Staff:_____________3___________________________

Guest:Yes,sure.Also,Tdlikeanon-smokingroomplease.

Staff:____________4___________________________

Guest:Thankyou.

Staff:____________5___________________________

III.Readingcomprehension:

A

HiSam!

Greattohearfromyou!Guesswhat?I'vegotasummerjob!I'mworkingat

Disneyland!It'sveryinteresting!

Inthemorning,Iusuallygreetthevisitorsatthegate.Ianswertheirquestionsand

givethemamapofthepark.Intheafternoon,Ihelpsellgifts.

Ireallyenjoythejob!Iwillworkfortwomonths.Whydon'tyouapplyforajob

here,too?Wecanhaveagoodtimetogether

That'sallfornow.Writebacksoon.

12

Love,

Grace

!.Whoisthewriterofthisletter?

A.SamB.GraceC.Wedon'tknow.D.Jack

2.Thisis.

A.buildingB.enjoyC.anE-mailD.short

3.WheredoesGracework?

A.SheworksatDisneyland.

B.Sheworksasanurse.

C.Sheworksasapoliceman.

D.Sheworksasabusdriver.

4.HowlongwillGraceworkintheDisneyland?.

A.halfayearB.onemonthC.twomonthsD.threemonths

5.Whatdoesshedointhepark?.

A.Greetthevisitorsatthegate.

B.Answertheirquestions.

C.Givethemamapofthepark.

D.Alloftheanswers.(10%)

B

Canyoumakeatelephonecall?OfcourseyoucanmakeitinChinese.Butacall

inEnglishisquitedifferentfromacallinChinese.Ifyouwanttoasksomebodyto

answerthetelephone,youcannotsay,"PleaseaskMr.Browntoanswerthe

telephone?9Instead,youshouldsay,“MayIspeaktoMr.Brown?^^Ifyouwanttoask

whoisansweringthetelephone,youshouldsay,“whoisthis?"or"IsthisMr.

Brown(speaking)?vinsteadof"Whoareyou?”Ifyouwanttotelltheotheronewho

youare,youshouldsay,"ThisisJohn(speaking)^^insteadof"I'mJohn”.

13

6.MakeatelephonecallinEnglishismakingatelephonecallinChinese.

A.notthesameasB.betterthanC.thesameas

7.Ifyouwanttoaskwhoisansweringthecall,youshouldsay."?”

A.WhoisansweringB.whoisthisC.Whoareyou

8.Ifyouwanttotelltheotheronewhoyouareonthetelephone,youshouldsay,

“speaking”.

A.ThisisJohnB.TmJohnC.HeisJohn

9.Ifyouwanttoasksomeonetoanswerthecall,youshouldsay,"?”

A.CanyoutellMr.Browntoanswerthetelephone

B.MayIspeaktoMr.Brown

C.IwanttospeaktoMr.Brown,don'tI

10.Afterreadingthispassage,weknow.

A.howtomakeatelephonecallinEnglish

B.howtomakeatelephonecallinChinese

C.howtospeakEnglishonthetelephone

V.Translation:(10%)

1.請(qǐng)不要掛斷，我檢查一下是否有空房間？

2.這邊請(qǐng)？

3.先生，您打算如何付款呢？

4.先生，您還有其他的什么囑咐嗎？

5.聽(tīng)到這樣的事情我們非常遺憾

6.客房送餐24小時(shí)免費(fèi)提供

14

7.我隨時(shí)樂(lè)意為您服務(wù)。

8.你想在大廳還是在包房？

9.你想要什么樣的酒水呢？

10.期待下次為您服務(wù)。

15

四川省質(zhì)量技術(shù)監(jiān)督學(xué)校2010?2011學(xué)年度第

2期旅行服務(wù)與飯店治理班《英語(yǔ)》B答題紙

Class：Name：Number：Score：

I:Vocabularies:(15%)

1.2.3.

4.5.6.

7.8.9

10.1112

131415.

II.Choosethebestanswer.(15%)

1-5____________

6-10____________

11-15____________

III.Completethedialogue:(10%)

1-5____________

IV.ReadingComprehension:(10%)

16

1-5

6-10____________________________

V