BEC-Module-4-劍橋商務(wù)英語初級(jí)

Module44.1InternationalBusiness1.Canyounametenclassroomobjects?Whatarethey?Classroomobjects2Wherewaseachthingmade?Whydocountriesimportandexportthesethings?Discussion

projector投影儀

laptop 筆記本電腦

screen屏幕

loudspeaker擴(kuò)音器

microphone麥克風(fēng)

DVDplayerDVD影碟機(jī)

electronicboard電子板

recorder錄音機(jī)

platform講臺(tái)

whiteboard白板recordplayer 錄音機(jī)producer:manufacturer生產(chǎn)商 customer:clients顧客

warehouse:storage倉庫competitor:rival競爭對手

port港口 wholesaler批發(fā)商 retailer零售商

Consumer:user消費(fèi)者customs海關(guān)

clothing服裝Customer&ConsumerThecustomerisanorganizationorpersonthatpurchasesaproduct,butitnotnecessarilyistheenduseroftheproduct.Theconsumeristheenduserofaproductandactuallyconsumestheproduct.Customer我們把這一術(shù)語定義為交易中的一個(gè)角色，它適應(yīng)于供應(yīng)鏈上的任何一方。由此可見，最終的客戶是供應(yīng)鏈終端的消費(fèi)者。Reading:Fashionindustrycrisisafter

EUimportbanTopicsentenceCausesEffectsTextStructureAnalysisTopicsentenceTheFashionindustryinEuropeisfacingitsbiggestcrisisinrecenthistory.CausesTheintroductionofimportcontrolsinJunebytheEuropeanTradeCommissionerEffects1.manysmallcompaniesaresuffering…2.someEuropeancountriesareinfavoroftheimportrestrictions.3.Mr.Mandelsonisinadifficultposition(indilemma).ReadingComprehension1.WhycouldsomeclothingretailershaveemptyshopsatChristmas?2.Whyaresmallcompaniessuffering?3.Whichcountriesareinfavoroftheimportrestrictions?4.PleaseexplainMr.Mandelson’ssituation?Listening:Viewsonimportcontrols

對控制進(jìn)口的看法ProsandCons:贊成與反對的理由1.pros:befortheimportcontrols2.cons:beagainstimportcontrolsListentothenewsitemagainandcorrectthemistakesinthesesentences.Comparewithapartner.Whichspeakerdoyouagree?Listening:Ex91.JoaodaSilvaownsaclothingshopinAveiro.2.Hesuppliesasmallnumberofpeople.3.HismessageissupportEuropeanexports.4.DagmarRasmussenishappywiththesituation.5.Tulip’sshopsarealreadyempty.6.DagmarsaysthattheTradeCommissionershouldresign.DiscusswithyourclassmatesDoyouknowwhathappenednext?Thinkoftwopossibleendings.Listentotherestofthenewsitemtofindoutifyouareright.

teleconference:電話會(huì)議、遠(yuǎn)程電信會(huì)議；即“ameetinginwhichthepeopletakingpartareindifferentplaces,buttheyarelinkedbyatelephoneline”。是不同地方人員參加同一會(huì)議的很好方式，既省時(shí)又省力，方便快捷，在商務(wù)中應(yīng)用廣泛。

BackgroundInformationTextStructureAnalysisTopicSentenceReasonsPreparationTipsTopicSentenceTeleconferencingisagreatwaytoconnectpeoplewhoworkindifferentpartsoftheworld.Reasons1.cheaper,2.quicker,3.moreinformalPreparation1.findadate,2.specifythelocaltime3.limitthenumberofparticipants4.sendoutagendaanddocumentsTips1.bemoderator,2.alwayssayyourname3.pressthe‘mute’buttonwhilelisteningtoothers’talkingDiscusswithyourpartners

1.Whichisbetter,workinginofficeorworkingfromhome?2.Ifyouwerethepersonwhoisaskedtoarrangeateleconference,whatwillyoupreparebeforetheteleconference?4.2Businesscommunications商務(wù)溝通Focus學(xué)習(xí)重點(diǎn):熟悉與商務(wù)溝通相關(guān)的話題學(xué)習(xí)掌握如何進(jìn)行商務(wù)溝通的相關(guān)技能練習(xí)在聽力過程中尋找具體信息學(xué)習(xí)掌握will的用法掌握回復(fù)投訴信的寫法Speaking：Onthephone打電話PracticethetelephoneconversationaccordingtotheformonPage41,supposingyouarethereceptionistandthecaller.You’llbegiven5minutestoworkinpairs.WRITINGDealingwithcomplaintsLetterofcomplaintsTipsyoushouldkeepinmindFirstly,

becourteous,professionalbutfirm.Secondly,

bereasonable.Thirdly,

bespecificaboutwhatiswrong.Fourthly,

tellhowwehavebeenhurt.Fifthly,

keepitshort,tothepoint.Sixthly,stateconsequencesKeyrules:accurate,

brief,

clearDealingwithcomplaintsStructureofthereply1.ApologizingfortheproblemsKeyrules:accurate,

brief,

clear2.Givinganexplanationindetails3.OffersomesolutionsWriting:Dealingwithcomplaints

處理顧客投訴UsefullanguageIapologizefor…Pleaseacceptmyapologiesfor…Iwouldliketoapologizefor…Unfortunately…Theproblemwasdueto…Wehadaproblemwith…Iwouldliketooffer…Icanoffer…Pleaseaccept…Homework1.Replytothecustomer,apologizingfortheproblemsandgivinganexplanation.Offerthecustomeradiscountof5%ontheorder.Write60-80words.2.CompletetheexercisesonPage43.ExampleDearMr.Paxman,Iapologizeforthefactthatyourorderhasnotarrivedyet.Unfortunately,thisisaperiodofveryhighdemand,andourusualsupplieriscausingussomeproblems.However,wenowhavealloftheitemsyourequestedandwearereadytosendyourorder.Becauseofthisdelay,Iwouldliketoofferyoua5%discount.Thankyouforyourpatience.YourssincerelyRajKahnLeaving/takingamessageDosandDon’ts--Beconcise.--Speakclearly.--Identifyyourself.--Stateyourpurposeofcalling.--Leave/takeamessageasdetailed