民航乘務(wù)英語(yǔ)- 課件Mission 9 處理其他緊急事件

民航乘務(wù)英語(yǔ)EnglishforCabinCrewMission9HandlingotherEmergencies任務(wù)九

處理其他緊急事件Part1：LearningObjectivesPart2：ConversationPart3：

AnnouncementPart1LearningObjectives知識(shí)目標(biāo)：掌握處理顛簸、客艙失火、客艙釋壓、緊急撤離等緊急情況的處置流程及

專(zhuān)業(yè)英文表達(dá)。能力目標(biāo)：1.運(yùn)用客艙緊急事件處置要點(diǎn)進(jìn)行英文對(duì)話及相關(guān)服務(wù)。

2.具備進(jìn)行緊急事件客艙廣播的能力。

3.能夠流利說(shuō)出英文口令。素質(zhì)目標(biāo)：落實(shí)“三個(gè)敬畏”民航精神。Missio9HandlingOtherEmergenciesPart2ConversationI.Pointsofservicelanguage.（1）Dealingwiththeturbulence處理顛簸Weareexperiencingsometurbulence.我們正在經(jīng)歷顛簸。Foryoursafety,pleasereturntoyourseatimmediatelyandfastenyourseatbelts.為了您的安全，請(qǐng)您立即回到自己的座位并系好安全帶。Don’tworry,sir.Wehavethecon?dencethattheturbulenceisnormal.請(qǐng)不要擔(dān)心，先生。我們認(rèn)為這次顛簸是正常情況。Cabinservicewillbesuspendedduringturbulence.飛機(jī)顛簸期間將會(huì)暫?？团摲?wù)。Missio9HandlingOtherEmergencies（2）Dealingwiththe?reinthecabin處理客艙失火Don’tbeafraid,madam.Thereisaminorfireinthelavatory.Wearedealingwiththat.不要害怕，女士。洗手間出現(xiàn)了一個(gè)小火情。我們正在處理。Allour?ightattendantsarewell-trainedandwecanhandleit.所有乘務(wù)員都是訓(xùn)練有素并能處理該類(lèi)情況的。Pleasetrustus.請(qǐng)相信我們。The?reisnowundercontrol.火情已處置。Missio9HandlingOtherEmergenciesI.Pointsofservicelanguage.Part2Conversation（3）Dealingwiththedepressurization處理釋壓Itwascausedbythechangeofairpressure.這是由于空氣壓力的變化引起的。Youcanrelievetheearachebyswallowing.您可以通過(guò)吞咽動(dòng)作來(lái)緩解耳痛。Missio9HandlingOtherEmergenciesI.Pointsofservicelanguage.Part2Conversation（4）Dealingwiththeemergencylanding處理緊急情況Fastenyourseatbeltimmediatelyandremaininyourseats.請(qǐng)立即系好安全帶并坐好。Don’tworry.Ourcaptainhasfullcompetencetolandsafely.不要擔(dān)心，機(jī)長(zhǎng)有能力進(jìn)行安全降落。We?ightattendantsarecapableforin-?ightemergencies.我們乘務(wù)有能力進(jìn)行機(jī)上緊急情況處理。Youmustadoptthebraceposition.您必須采取防沖擊姿勢(shì)。Youmustbendoverandplaceyourheadbetweenyourknees.您必須低頭彎腰緊迫用力，將頭部放于膝蓋之間。Missio9HandlingOtherEmergenciesII.Listentotheconversationand?llintheblanks.音頻P：PurserFA1/2/3/4：FlightattendantsPA1/2/3/4/5：PassengersMissio9HandlingOtherEmergenciesPart2Conversation（Theplaneisexperiencingmoderateturbulence.）P：Ladiesandgentlemen,weareexperiencingturbulence.Foryoursafety,pleaseremainseatedandfastenyourseatbelt.Thelavatoryhasbeenlockeduntiltheturbulenceisover.Cabinservicewillbesuspendedduringthisperiod.Wedoapologizeforanyinconvenienceand（1）

.PA1：Excuseme,whydoestheplanebump?FA1：Madam,weareexperiencingsometurbulence.Foryoursafety,pleaseremain

seatedandkeepyourseatbeltfastened.PA1：Willitbenormal?Scenario1Missio9HandlingOtherEmergenciesFA1：Don’tworry,Ma’am.We（2）

thattheturbulenceisnormal.PA1：ButcanIgotothelavatorynow?FA1：Sorry,Ma’am.Cabinservicewillbesuspendedduringturbulence.Wewillresumealltheservicesaftertheturbulence.Pleaselistentotheannouncementandfollowtheinstructions.PA1：OK,Iwill.FA1：Thankyouforyoucooperationandremembertokeepyourseatbeltfastenedallthetime.Scenario1Missio9HandlingOtherEmergenciesFA1：Didyoupressthecallbutton,madam?WhatcanIdoforyou?PA1：ItseemsthatIhavesmeltsomesmokehereinthecabin.Whathappened?I’mworriedaboutthat.FA1：Don’tbeafraid,madam.Thereisaminor?reinthelavatory.Wearedealingwiththat.PA1：Oh,mygod.Areyousurethatwillbeokay?FA1：Allour?ightattendantsare（3）

andwecanhandleit.Pleasetrustus.The?reisnowundercontrol.PA1：OK,thankyou.（Amomentlater）Scenario2Missio9HandlingOtherEmergenciesPA2：Hello,?ightattendant,Ifeelthatmyearshurt.Ifeeluncomfortable.FA2：Don’tworry,sir.Itwascausedby（4）

.Youcanrelievetheearachebyswallowing.Itwillnotlastforlong.PA2：Butafterawhileitwillhappenagain.FA2：Wouldyoulikeacupofteaoraglassofwaterplease?PA2：Aglassofwaterthen.FA2：Waitaminute,andIwilltakeitforyou.PA2：It’sverykindofyou.Scenario2Missio9HandlingOtherEmergencies（Theplanesuddenlyexperienceddecompressionbecauseofthetechnicalproblemsintwohoursintotheflight.Theoxygenhasjustdroppedfromtheoverheadcompartment.）FA1：（ToFA2）Ohdear,stopthecabinserviceimmediatelyandmovequicklyto?ndanearestseat.FA2：Yes.AndIhavealreadyslammedthebrakes.FA1：（Aftergrabbingtheoxygen,shoutingloudlyatthepassengers）Grabtheoxygenandbreathenormally,fastenyourseatbelt.（Toalittlechild）Letmehelpyouputonyouroxygenmask.Don’tbeafraid,andIwillbetogetherwithyou.（Toapassengerwithglassessittingnearby）Sir,pleasetakeoffyourglasses,putyourmaskoveryournoseandmouthandbreathenormally.Scenario3Missio9HandlingOtherEmergenciesP：Ladiesandgentlemen,wearewell-trainedprofessionalstokeepyousafeinsuchsituation.Pleasedolistentothe?ightattendants’instructions.Irepeat,pleasedolistentothe?ightattendants’instructions.Thankyou.（Severalminuteslater,theplanehasdescendedtoasafealtitude.Andtheflightattendantsarecheckingtheconditionsinthecabin.）FA2：Madam,isthereanythinguncomfortablewithyou?PA1：Myarmbruised.It’salittlebitaching.FA2：Letmecheckitforyou.Don’tworry,madam,it’snotsoseriousthen.Iwillputabandageoveryourbruise.PA1：Thankyousomuch.FA2：Mypleasure.Scenario3Missio9HandlingOtherEmergencies（Ladiesandgentlemen,ifthereareanyairlineemployees,lawenforcement,firefighters,militarypersonnelorhealthyandstrongmaleonboard,please（5）

toanearbyflightattendant.Weneedyourassistanceduringevacuation.Thankyou.）PA1：Hello,Iamapoliceman.PA2：AndIwasoncea?ightattendanttwoyearsago.PA3：Iamamilitarypersonnel.FA1：Oh,thankgoodness.Weneedyourhelp.AndnowIwillexplainhowtoassistour?ightattendantsduringevacuation.PA1：Iwilldomybesttohelp.Pleasemaketheinstructions.Scenario4Missio9HandlingOtherEmergenciesFA1：Whenyouheartheevacuationsignal,allofyoustandstillwitharms（6）

infront,blockingtheoncomingpassengerswhenIopenthedoor.WhenIdirecttheevacuation,you（ToPA2andPA3）willdisembark?rstandstandoneither

sideoftheslidestoassistintheevacuation.PA2/PA3：OK.FA1：Andyou（ToPA3）willthendisembarkanddirectthepassengersawayfrom

theaircraftontheground.Doyouunderstand?PA1：Yes,Ido.FA1：Thankyousomuchforyourassistance.Scenario4Missio9HandlingOtherEmergencies（Ladiesandgentlemen,attention,please!Thisisyourcaptainspeaking.Wearenowpreparingforemergencylanding.Allcrewmembersarewelltrainedforsuchkindofsituation.Thiswillbeanormalevacuation,butforyoursafetywewilluse（7）

whenlanding.Pleasefollowourinstructions.Thankyou.）FA1：Excuseme,madam,removeyourhigh-heeledshoespleaseforitmay（8）

.Thankyou.PA1：Yes,Iwill.FA2：Excuseme,sir.Pleasetakeoffyourwristwatchbecauseitis（9）

whichmayhurtyourselfortheslides.Thankyou.PA2：ButwhereshouldIputit?FA2：Youcanputitinyourownpocket,sir.PA2：OK,Iwill.Scenario5Missio9HandlingOtherEmergenciesFA3：Sir,weareabouttodescendnow.Pleasetakeoutthecleanbagintheseatpocketinfrontofyou.PA3：ButwhereshouldIputit?FA4：GiveittomeandIwilldealwithit.PA4：Hereyouare.PA5：IamsonervousandI’mreallyscared.FA4：Don’tworry.Ourcaptainhasfullcompetencetolandsafely.We?ightattendantsarewell-trainedforin-?ightemergencies.Fastenyourseatbeltimmediatelyandremaininyourseats.Wearetogetherwithyou.Youmustadopt（10）

.Youmustbendoverandplaceyourheadbetweenyourknees.PA5：Hopeeverythinggoeswell.FA4：De?nitely,wewillbeallright.Scenario5Missio9HandlingOtherEmergenciesIII.Listentotheconversationagainandanswerthefollowingquestions.（1）WhathappenedinScenario1?（2）Howdoesthe?ightattendantcalmdownthepassengerinScenario2?（3）HowmanyvolunteersaretheretoassistinScenario3andwhoarethey?（4）WhatdoesthePA3dotohelpthe?ightattendantinScenario4?（5）Whyshouldthewomenpassengertakeofftheirhigh-heeledshoesduringevacuation?Missio9HandlingOtherEmergenciesIV．Practice.（1）Practicethedialogueabovewithyourpartner.（2）Performanewrole-playwithyourpartner.Missio9HandlingOtherEmergenciesPart3AnnouncementI.FireinthecabinLadiesandgentlemen,

Weareputtingoutaminorfirethathasbrokenoutinthelavatory（thefront/themiddle/therear）ofthecabin.Passengersthere,pleasefollowthedirectionsofflightattendants,otherpassengerspleaseremaininyourseats.

Thankyou.Missio9HandlingOtherEmergenciesPart3AnnouncementII.Fireextinguished.Ladiesandgentlemen,

Thefirehasbeencompletelyextinguished.TheplaneisnowsafelycruisingasscheduledtoSingapore.Weappreciateyourassistanceandcooperation.Thankyou.Missio9HandlingOtherEmergenciesPart3AnnouncementIII.

Decompression.Ladiesandgentlemen,

Attention!Pleasesitdownimmediately.Pullanoxygenmask?rmlytowardyourselfandplacethemaskoveryournoseandmouthandbreathenormally.Putonyourownmask?rstbeforeassistingothers.Pleaseremainseatedwithyourseatbeltfasteneduntilfurtherinstructed.Missio9HandlingOtherEmergenciesPart3AnnouncementIV.

Emergencylanding.Ladiesandgentlemen,

Ouraircraftisnow