民航乘務(wù)英語 課件全套 重大 -Mission 11-9 航前準(zhǔn)備、歡迎登機(jī)-處理其他緊急事件

民航乘務(wù)英語EnglishforCabinCrewMission1Pre-flightBriefing任務(wù)一

航前準(zhǔn)備Part1：LearningObjectivesPart2：ConversationPart3：

AnnouncementMission1Pre-flightBriefingPart1LearningObjectives知識(shí)目標(biāo)：掌握航前準(zhǔn)備工作的職責(zé)和英語服務(wù)用語。能力目標(biāo)：1.運(yùn)用英語展開航前相關(guān)工作。

2.具備相關(guān)英語廣播詞的聽說能力。素質(zhì)目標(biāo)：培養(yǎng)團(tuán)隊(duì)協(xié)作意識(shí)，增強(qiáng)職業(yè)認(rèn)同感。Mission1Pre-flightBriefingPart2ConversationI.Pointsofservicelanguage.（1）Introducingyourself介紹自己Iamthecaptainforthis?ight.我是本次航班的機(jī)長。I’mcaptainGu.我是顧機(jī)長。I’mthepursertoday,Sherry.我是今天的乘務(wù)長，雪莉。I’mthe?ightattendant,Susan.我是乘務(wù)員，蘇珊。Mission1Pre-flightBriefingPart2ConversationI.Pointsofservicelanguage.（2）Introducingothers介紹他人Thisisourco-pilot,Jason.He’squiteexperienced.他是我們的副駕駛，杰森。他經(jīng)驗(yàn)豐富。Thisismycrewmember,Iris.It’sbeenthe?fthtimewe’veworkedtogether.這是我的乘務(wù)組員，艾瑞斯。這是我們第五次一起工作了。Thisismynewcolleague,Mary.It’sher?rst?ight.這位是我們的新同事，瑪麗。這是她第一次飛行。Mission1Pre-flightBriefing（3）Givinganaf?rmativeanswer給出肯定的回復(fù)OK,Isee./Yes,Igotit.好的，清楚了。/好的，知道了。Sure.Iwill./Allright.Noproblem.好的，我會(huì)的。/好的，沒問題。Certainly.當(dāng)然。確定。Part2ConversationI.Pointsofservicelanguage.Mission1Pre-flightBriefing（4）Politegreetings禮貌問候Howareyoudoingtoday?你今天過得怎樣？Howhaveyoubeenrecently?你最近過得如何？Ihaven’tseenyouforalongtime.Howareyou?好久不見。你還好嗎？It’s2monthssincelasttimewemet.IseverythingOK?上次見你是兩個(gè)月以前了。一切還順利嗎？Howaboutyourlast?ight?上一次飛行如何？Didyouhaveagoodrestlastnight?昨晚休息得好嗎？Mission1Pre-flightBriefing（5）Introductionsinpre-?ightbrie?ng航前準(zhǔn)備介紹內(nèi)容Our?ighttodayisMU5468,fromShanghaitoSanya.The?ighttimeis3hoursand15minutes.今天所執(zhí)行的航班是MU5468，上海到三亞，飛行時(shí)間3小時(shí)15分。Accordingtoweatherradar,moderateturbulenceisexpectedinhalfanhouraftertakeoff.根據(jù)天氣雷達(dá)顯示，起飛后半小時(shí)會(huì)有中度顛簸。Pleasetakegoodself-protectionduringturbulenceandremindpassengerstofastentheseatbelts.顛簸時(shí)，請(qǐng)大家做好自我防護(hù)，提醒旅客系好安全帶。OuraircrafttodayistheA320,witheightemergencyexitslocatedinthefront,middleandrearofthecabin.我們今天的機(jī)型是A320，共有8個(gè)緊急出口，分別位于客艙前部、中部和后部。Therearethreespecialpassengerstoday.Twospecialmealswillbeserved,onechildmealandonevegetarianmeal.今天有三位特殊旅客，兩份特殊餐，分別是一份兒童餐、一份素餐。Mission1Pre-flightBriefingPart2ConversationII.Listentotheconversationand?llintheblanks.音頻FA1，2，3：Flightattendant1/2/3C：CaptainP：PurserA：AllcrewMission1Pre-flightBriefingFA1：Hi.AreyouflyingtoSingaporeat9：00?FA2：Yes.Hello.I’mSusan.FA3：Hello.I’mAlice.FA1：Hello.MynameisAmy.It’sapleasuretoflywithyou.FA2&FA3：Nicetomeetyou,Amy.FA3：Amy,Irememberflyingwithyoubefore?FA1：Really?Oh,Irememberit.WeflewtoTorontotogethertwomonthsago.（1）

?FA3：Nottoobad,buttoomanymissions.I’mgladtoworkwithyouagain.FA1：I’malsoveryhappy.Scenario1Mission1Pre-flightBriefingFA1：Susan,haveyouhadanygoodflightexperiencesrecently？FA2：Actually,Ihadagreatflightlastweek.Ijustcamebackfrom（2）

.It’squiteabusyflight.Butfortunately,Ihaveagreatteam.FA1：That’scool.IlandedlatelastnightandthetimewassotightthatIalmostcouldn’tfindmypassport.IoncethoughtIcouldn’tparticipateintoday’smission.FA2：I’msogladyoufounditfinally.FA1：Yes,althoughittookmealongtime.Our（3）

willstartintenminutes.Ithinkwe’dbetterleavenow.Scenario1Mission1Pre-flightBriefingC：Goodmorning,everyone.IamcaptainGu,thecaptainofthisflightCZ351.Today,ouraircraftisA320,withatotalof（4）

fromGuangzhoutoSingapore.Theflighttimewillbe（5）

.TheweatherinSingaporeisgenerallygood,buttheremaybe（6）

duringtheflight,whichwillbeexperiencedinonehourandahalfasweestimate.P：OK,thecabinserviceshouldbealmostfinishedatthattime.C：That’sthebest.Anyway,wewillwarnyouasmuchaspossibleand（7）

atthesametime.Intheworstcase,youstopthecabinserviceimmediatelyandmakesuretoletallpersonnelsitdownandfastentheseatbelts.Doeseveryoneunderstand?A：Gotit,captain.C：Then,pleasefollowthepurser’sarrangement.Scenario2Mission1Pre-flightBriefingP：Goodmorning,everyone.It’smypleasuretoflyCZ351toSingaporewithyou.I’mMelissa,thepurseroftheflighttoday.Firstly,canIconfirmthateveryoneknowsyourjobsanddoorresponsibilities?A：Yes.P：Iwillassigntheregionalpersonincharge：FA1willberesponsibleforbusinessclass,andFA2willberesponsibleforeconomyclass.Accordingtotheflighttimeof3hoursand45minutes,weshould（8）

aftertakeoff.FA1：Helloeveryone!IamFA1,mainlyresponsibleforbusinessclass.IwillberesponsibleforthefrontgalleyserviceandoperatethedoorR1.Scenario3Mission1Pre-flightBriefingFA2：Hello,everyone.IamFA2,mainly（9）

.I

willsitnexttothedoorL2andoperatethedoorL2.P：Thereisapassengerwithababyonourplanetoday,andtheseatnumberis32C.FA2,canyoutakecareofthem?FA2：Noproblem,purser.P：OK.Accordingtoturbulenceinformationgivenbythecaptainabove,wewillcompletethedrinksandmealsserviceassoonaspossible.Ifthereisasuddenbump,wewill(10)

untiltheendofthe

turbulence.AmIunderstood?A：Sure.Gotit.C：Well,let’senjoyapleasantflight!Scenario3Mission1Pre-flightBriefingIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Howdothe?ightattendantsgreeteachotherwhentheymeetbeforethepre-?ightbrie?ng?（2）Whatflightinformationisreleasedbythecaptainatthebeginningofthebrie?ng?（3）Willthe?ightexperiencesometurbulence?Howdoesthecaptainestimatetheturbulence?（4）Which?ightattendantwilltakecareofthespecialpassengerin32C?（5）Howdoesthepurserassignthecrewmemberstoservebeverageandmealsduringthe?ight?IV．Practice.（1）Makeadialoguetointroduceyourselfandothercrewmembers.（2）Practicetheabovedialoguewithyourpartner.（3）Workingroups,andperformanewrole-playwithyourgroupmembers.Mission1Pre-flightBriefingPart3AnnouncementMission1Pre-flightBriefingI.Remindersonboarding.Ladiesandgentlemen,

FlightCZ351boundforSingaporeisboardingnow.Passengersforthis?ightpleaseboardthroughgateNo.5.

Thankyou.Part3AnnouncementMission1Pre-flightBriefingII.Remindersonchangeofboardinggate.Ladiesandgentlemen,

TheboardinggateforFlightCA4199toBeijinghaschangedfromgateNo.9to12.Passengersforthis?ightpleaseboardthroughgateNo.12.Weapologizefortheinconvenience.

Thankyou.Part3AnnouncementMission1Pre-flightBriefingIII.Remindersonboardingimmediately.Ladiesandgentlemen,

FlightCZ351boundforSingaporeisabouttotakeoffsoon.Passengersforthis?ightpleaseboardthroughgateNo.5immediately.

Thankyou.民航乘務(wù)英語EnglishforCabinCrew民航乘務(wù)英語EnglishforCabinCrewMission2WelcomeAboard任務(wù)二

歡迎登機(jī)Part1：LearningObjectivesPart2：ConversationPart3：

AnnouncementMission2WelcomeAboardPart1LearningObjectives知識(shí)目標(biāo)：掌握旅客登機(jī)階段的基礎(chǔ)工作職責(zé)和英語服務(wù)用語。能力目標(biāo)：1.運(yùn)用英語在登機(jī)階段對(duì)旅客進(jìn)行客艙服務(wù)。

2.具備登機(jī)階段相關(guān)英語廣播詞的聽說能力。素質(zhì)目標(biāo)：提升服務(wù)意識(shí)，樹立“以人為本”核心價(jià)值觀。Part2ConversationI.Pointsofservicelanguage.（1）Greetingpassengerswhileboarding登機(jī)時(shí)歡迎乘客Goodmorning.Welcomeaboard.早上好。歡迎登機(jī)。WelcomeaboardAirChina.歡迎乘坐中國國際航空公司航班。MayIseeyourboardingpass?我可以看看您的登機(jī)牌嗎？MayIhaveyourseatnumber?請(qǐng)問您的座位號(hào)是多少？Mission2WelcomeAboardPart3ConversationI.Pointsofservicelanguage.（2）Leadingpassengerstotheseat引領(lǐng)乘客就坐Yourseatnumberisindicatedontheedgeoftheoverheadcompartment.您的座位號(hào)在行李架下方顯示。Yourseatis21A.Thisway,please.您的座位是21A。請(qǐng)這邊走。Pleasefollowme.Yourseatisneartheaisle.請(qǐng)跟我來。您的座位靠近過道。Mission2WelcomeAboard（3）Helpingpassengerswithbaggage幫助客人放置行李MayIhelpyouwithyourbag?需要我?guī)湍胖眯欣顔?？MayIhelpyouputyourbagintheoverheadcompartment?我能幫您把行李放在行李架上嗎？Wouldyoupleaseputyourbagundertheseatinfrontofyou?麻煩您把行李放在前面座椅的下方。Fortheconvenienceofothers,pleasestepasidetomaketheaisleclearwhilearrangingyourpersonalbelongings.當(dāng)您整理您的個(gè)人物品時(shí)請(qǐng)靠邊站立，將過道空出來，以便后面的乘客可以通行。Mission2WelcomeAboardPart2ConversationI.Pointsofservicelanguage.（4）Expressingthewillingtoservepassengers表達(dá)樂意為乘客服務(wù)的意愿Ifyouhaveanyquestions,pleasecontactour?ightattendants.如果您有任何問題，請(qǐng)聯(lián)系我們的乘務(wù)員。Ifyouneedanyotherhelp,youcanpressthecallbuttonthenwewillcomeoversoon.如果您需要其他任何幫助，請(qǐng)按呼喚鈴，我們會(huì)很快過來。Ifthereisanythingelsewecandoforyou,pleasedonothesitatetoletusknow.如果有任何我們能幫助您的地方，請(qǐng)您隨時(shí)告知我們。Mission2WelcomeAboardPart2ConversationI.Pointsofservicelanguage.（5）Servingspecialpassengers服務(wù)特殊旅客Morning,madam.I’mTaylor,the?ightattendantwhowillbeservingyoutoday.您好，女士！我是今天為您服務(wù)的乘務(wù)員泰勒。Iwillberesponsibleforyourserviceduringtheflight.Youcancontactmeormycolleagueswheneveryouneedhelponboard.本次航班由我負(fù)責(zé)您的服務(wù)工作，航程中若您有任何需要都可以隨時(shí)聯(lián)系我或者我的同事。Excuseme,thechildbesideyouistravelingonhisown.Ifit’spossible,couldyoupleasehelpcontactusincaseanythinghappenstohim?Thanks.您旁邊的這位小朋友是一個(gè)人出行的。如果他有任何需求，請(qǐng)您馬上聯(lián)系我們。謝謝您。Ifyouneedtoadjusttheseatback,pleaseholddownthebuttonnexttothearmrest.如果您需要調(diào)節(jié)座椅靠背的話，請(qǐng)按住扶手旁邊這個(gè)按鈕。Mission2WelcomeAboardPart2ConversationI.Pointsofservicelanguage.II.Listentotheconversationand?llintheblanks.音頻P：PurserFA2/3/4/5：FlightattendantsPA1/2：PassengersS：Sara（thepassengerwithababy）Mission2WelcomeAboardPart2ConversationP/FA2：Welcomeaboard.Pleaseshowmeyourboardingpass.…Thiswayplease.Yourseatnumberisindicatedontheedgeofthe（1）

.FA3：Morning,sir.Welcomeaboard.MayIhaveyourseatnumber?PA1：Yes,12C.FA3：Thiswayplease.PA1：OK.FA3：Hereisyourseat,sir.MayIhelpyou（2）

?PA1：Thanks,Icandoitbymyself.I’llputitundertheseat.FA3：I’msorry,sir.Butyourseatisneartheemergencyexits.Yourbagcanonlybeputintheoverheadcompartment.PA1：Really?ThisbagisjustasmalloneandhowaboutIjustholdit?Scenario1Mission2WelcomeAboardFA3：Sorry.（3）

,forpassengerswhoaresittingneartheemergencyexits,theirbaggagecanonlybeputintheoverheadcompartment.That’sforthesafetyconcern.PA1：Allright.Isee.FA3：Thankyouforyourunderstanding.（4）

isintheseatpocketinfrontofyou,whichdemonstratessafetymattersrelatedtoemergencyexits,andpleasereaditcarefully.Ifyouhaveanyquestions,pleasecontactourflightattendants.PA1：OK.FA3：Wishyouapleasanttrip.Scenario1Mission2WelcomeAboardFA4：Goodmorning,ma’am.Welcomeaboard.Oh,yourbabyissoadorable.S：Thankyou.Andthisismyseat?FA4：Yes,ma’am.Letmehelpyoutakeyourseat.I’llputyoursuitcaseintheoverheadcompartmentandthissmallbagundertheseatinfrontofyou.S：It’snotconvenienttotakeaflightwithababy.FA4：Don’tworry.We’llhelpyouwithyourtrip.Firstly,mayIconfirmthatyou’ve（5）

?S：Yes.Ibookeditinadvance.FA4：Andhowoldisyourbaby?S：She’llbe8-monthtomorrow.FA4：OK.Yourbabyneedstobeseatedonyourlapfortake-offandlanding,fastenedtoyourseatbeltwithaspecial（6）

.Iwillgoandgetoneforyouandshowyouhowitworks.Aftertake-off,I’llbringyouabassinetforyourbaby.I’llbebackwiththebaby’sbeltinjustaminute,OK?S：Thanks.Scenario2Mission2WelcomeAboard（Amomentlater）FA4：Ma’am.Thisisthebeltforyourbaby.MayIhelpyoufastenthebaby’sseatbelt?S：That’sgreat!Youareconsiderate.FA4：Mypleasure.Ifyouneedanyotherhelp,youcan（7）

thenwewillcomeoversoon.Enjoyyourflight.Scenario2Mission2WelcomeAboardFA5：Morning,sir.WhatcanIdoforyou?PA2：Sorrytointerrupt.Thisseatbeltseemsshort.I’malittlefat.FA5：Noworries.I’llgetyouan（8）

.PA2：Ialsofeelalittlecold.Canyougetmeablanket?FA5：Certainly.Andsir,ifyoustillfeelcold,youcanturnthisknoboverheadtoadjusttheairflow.PA2：Thanks.（later）FA5：Excuseme,sir.Yourextendedseatbeltandblanket.Doyouneedmetohelpyoufastenit?PA2：OK.Youaresohelpful.FA5：It’sdone,sir.HowaboutIturnonthisreadinglightforyou?PA2：Thatwouldbefine.FA5：Ifthereisanythingelsewecandoforyou,please（9）

toletusknow.Wishyouagoodflight.FA2：Purser,allpassengers（10）

.P：OK,Igotit.Scenario3Mission2WelcomeAboardIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Howdothe?ightattendantsgreetthepassengerswhileboarding?（2）Wherecanpassengersputtheirluggage?（3）Whatspecialpassengerisservedinthisdialogueandhowissheserved?Doyouknowanyothertypesofspecialpassengers?（4）Howdoesthe?ightattendantservethepassengeraftertheringingofcallbutton?（5）WhatdoesFA2doattheendofthisdialogue?Mission2WelcomeAboardIV．Practice.（1）Practicethedialoguewithyourpartner.（2）Performanewrole-playwithyourpartner.Mission2WelcomeAboardPart3AnnouncementI.Boarding.Ladiesandgentlemen,

WelcomeaboardAirChina,aproudStarAlliancemember.Pleasetakeyourseataccordingtoyourseatnumber.Theseatnumberisindicatedundertheedgeofoverheadcompartment.Pleaseputyourbaggageintheoverheadcompartmentorundertheseatinfrontofyouandkeeptheaisleclear.Wewillassistyouifyouneedanyhelp.

Thankyou.Mission2WelcomeAboardPart3AnnouncementII.Upgradeservice.Ladiesandgentlemen,

Weareofferingtheupgradeserviceonboard.TherearesomePremiumEconomyClass/BusinessClass/FirstClassseatsavailableontheplane.Ifyouneedtoupgrade,pleasecontactour?ightattendants.We’llbegladtoserveyou.

Thankyou.Mission2WelcomeAboardPart3AnnouncementIII.Festival.Dearpassengers,

HappyNewYear!

Thisisthepurserspeaking.OnbehalfofAirChinaandtheentirecabincrew,IwouldliketoextendourmostsincereNewYeargreetingstoyou.Thankyouforthetrustandsupportinthepastyear.Wewishyouandyourfamilyhappiness,goodhealthandallthebestintheNewYear.

Thankyou.Mission2WelcomeAboardPart3AnnouncementIII.Festival.Ladiesandgentlemen,

TodayisChristmasDay.CaptainGuandallcabincrewwishyouaveryMerryChristmas.Wewilldoourutmosttogiveyouapleasantjourneyonthisjoyousholiday.Thankyou.Mission2WelcomeAboard民航乘務(wù)英語EnglishforCabinCrew民航乘務(wù)英語EnglishforCabinCrewMission3PriortoTake-off任務(wù)三

起飛前Part1：LearningObjectivesPart2：ConversationPart3：

AnnouncementMission3PriortoTake-offPart1LearningObjectives知識(shí)目標(biāo)：掌握航班起飛前乘務(wù)組工作職責(zé)和英語服務(wù)用語。能力目標(biāo)：1.運(yùn)用起飛前乘務(wù)組工作要點(diǎn)進(jìn)行英語對(duì)話及客艙對(duì)客服務(wù)。

2.具備起飛前相關(guān)英語廣播詞的聽說能力。素質(zhì)目標(biāo)：提高安全意識(shí)，遵循崗位規(guī)范。Part2ConversationI.Pointsofservicelanguage.（1）Askingpassengersforcooperation尋求乘客合作Pleasefastenyourseatbelt.請(qǐng)系好安全帶。Pleaseswitchoffyourphone/laptop/electronicdevices.請(qǐng)關(guān)閉手機(jī)/筆記本電腦/電子設(shè)備。Wouldyoupleasestowyourtraytable?請(qǐng)把您的小桌板收起好嗎？Wouldyoupleaseputyourseatbacktotheuprightposition?請(qǐng)把您的座椅靠背調(diào)直好嗎？Canyouhelpmeopenthesunshade?能麻煩您幫忙把遮光板打開嗎？Mission3PriortoTake-off（2）Expressingthankstopassengersforcooperation感謝乘客的合作Thanksforyourunderstanding.感謝您的理解。Thanksforyourcooperation.感謝您的配合。Yourcooperationwillbeappreciated.非常感謝您的配合。Mission3PriortoTake-offPart2ConversationI.Pointsofservicelanguage.（3）Explainingtopassengers向乘客做解釋Accordingtocabinsafetyregulation,thecabinservicewillbesuspended.根據(jù)客艙安全規(guī)定，客艙服務(wù)將暫停。Forthesafetyconcern,sir,pleaseswitchyourphoneto?ightmode.出于安全考慮，先生，請(qǐng)把您的手機(jī)調(diào)至飛行模式。AccordingtoCAACregulations,youcannotputyourbagundertheseat.根據(jù)中國民用航空管理局的規(guī)定，您不能將您的包放在座位下。Mission3PriortoTake-offI.Pointsofservicelanguage.Part2ConversationII.Listentotheconversationand?llintheblanks.音頻P：PurserFA1/2：?ightattendantsPA1/2：PassengersT：Tracy（thetransferpassenger）Mission3PriortoTake-offPart2ConversationFA1：Excuseme,sir.MayIhelpyouputthisbag（1）

?PA1：Sure,that’skindofyou.FA1：Mypleasure,sir.Pleasefastenyourseatbeltandswitchoffyourlaptopaswe’lldepart.PA1：Iamstillonanimportantonlineconference.FA1：Sorry,sir.Wewilltakeoffsoon.Forflightsafety,pleaseturnoffyourlaptopassoonaspossible.Youcanuseyourlaptopinabout20minutesaftertakeoffwhen（2）

.PA1：Isee.FA1：Thanksforyourunderstandingandcooperation!PA1：Willcabinservicebesuspendedduringtake-off?Scenario1Mission3PriortoTake-offFA1：Yes.Accordingtocabinsafetyregulations,cabinattendantscanonlydosafety-relatedworkwhentheplaneisinthecriticalphasesof（3）

.Duringcriticalphases,we’ll（4）

.PA1：That’sallright.FA1：Thanksforyourunderstanding.AnythingelseIcandoforyou?PA1：No,thanks.FA1：Ifyouneedfurtherhelp,youcan（5）

.Thenwewillcomeoversoon.Haveanicetrip.Scenario1Mission3PriortoTake-off（Ladiesandgentlemen：MayIhaveyourattentionpleaseforthevideoofsafetydemonstration?Afterwatching,ifyouhaveanyquestions,pleasecontactourflightattendants.）PA2：Excuseme,wouldyoupleasetellmewherethelifevestislocated?Ididn’tcatchthevideoclearly.FA2：Sir,yourlifevestislocatedunderyourseat.PA2：CanIremoveit?FA2：I’msorry,sir,butitcanonlybeused（6）

.Pleasedonotremoveitunlessinstructedbyyourflightattendant.PA2：OK.Andwhereistheoxygenmask?I’malittlenervousaboutflyingforthefirsttime.FA2：Don’tworry,sir.Youroxygenmaskisaboveyourhead.Itwilldropdown

automaticallyincaseofanemergency.PA2：Thankyou.That’sarelief.Scenario2Mission3PriortoTake-offFA2：Forfurtherinformation,youcanreadthesafetyinstructionintheseatpocketinfrontofyou.PA2：OK.That’ssokindofyou.FA2：Sir,please（7）

andturnyourmobilephoneintoflight

mode.Ifyouhaveanyotherquestions,donothesitatetocontactus.PA2：Sure.Iwill.FA2：Enjoyyourflight.Scenario2Mission3PriortoTake-off（Fiveminutesafterthecabinsafetycheck）（“Ladiesandgentlemen：Thisisyourpurserspeaking.Thecaptainhasinformedusthatwewillbedelayed（8）

.Wewillstayhereforabout15minutes.Furtherinformationwillbegivenassoonaspossible.Wethankyouforyourunderstandingandcooperation.”）T：Excuseme!Purser!Ihaveaconnectingflightthen.Willthisdelayinfluencemytransfer?P：Ma’am,wouldyoupleasetellmetheexactinformationofyourconnectingflight?I’llreportittothecaptain.Ourcrewwillgogreatlengthtoguaranteeyourtransfer.T：Well.MyconnectingflightisSQ028,fromSingaporetoSeattle.The（9）

is13：45.P：Ihavetakenthemdone.Scenario3Mission3PriortoTake-offT：It’ssokindofyou.Oh,waitingissoannoyingandboring.P：Ma’am,Icanunderstandyourfrustration.Wehavesomemagazinesonboardtoday.HowaboutIbringthemtoyouforyourchoice.T：Soundsagoodidea.P：Waitamoment.I’llcomebacksoon.P：Excuseme,ma’am.Thesearethemagazines.Andwe’realsoinformedthattheweatherisgettingbetterandwe’lltakeoffsoon.Wouldyoupleaseputyourseatbacktotheuprightpositionandhelpusby（10）

?T：That’sgreat.Thanks.Scenario3Mission3PriortoTake-offIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Howdothe?ightattendantscheckthecabinsafetybeforetake-off?（2）Doesthepassengerneedtoswitchthelaptopoffimmediately?Why？（3）Duringthephaseoftake-off,willcabinservicebesuspended?Why?（4）Whatcausesthe?ightdelay?Canyou?gureoutsomeotherfactorsthatwouldcausethedelay?（5）Howdoesthepurserservethepassengerduringthewaiting?Mission3PriortoTake-offIV．Practice.（1）Practicetheabovedialoguewithyourpartner.（2）Workingroupsandroleplaytheconversation.Mission3PriortoTake-offPart3AnnouncementI.Greeting.Ladiesandgentlemen,

WelcomeaboardAirChina,aproudStarAlliancemember.Our?ightCA4137isfromChongqingtoBeijing.The?ighttimewillbe2hoursand35minutes.ItisourpleasuretogreetourPhoenixMilesfrequent?iersagain.Theentirecabincrewarepleasedtohaveyouonboard.Thankyou.Mission3PriortoTake-offPart3AnnouncementII.Safetycheck.Ladiesandgentlemen,

Ouraircraftisabouttobepulledoutfortaxiing.Flightattendantswillmakeasafetycheck.Pleasefastenyourseatbelt,stowyourtraytable,（returnyourfootresttoitsinitialposition,）adjustyourseatbacktotheuprightposition，openthesunshades,switchofflaptopsandmobilephones,orturnmobilephonesintothe?ightmode.In-seatpowerisnotallowedtouseduringtaxiingandtake-off.

Wekindlyaskyounottosmokeoruselithiumportablechargerincludingwirelessonethroughoutthe?ight.Pleasedonottouchthecabindoorsandemergencyexitsifthereisnoemergentevacuation.

Thankyouforyourcooperation.Wehopeyouenjoyyour?ight.Mission3PriortoTake-offPart3AnnouncementIII.Safetyremindingfortake-off.Ladiesandgentlemen,

Asweareabouttodepart,pleasemakesurethatyourseatbeltsaresecurelyfastened.Thankyou.Mission3PriortoTake-off民航乘務(wù)英語EnglishforCabinCrew民航乘務(wù)英語EnglishforCabinCrewMission4Cruising任務(wù)四

巡航階段Part1：LearningObjectivesPart2：ConversationPart3：

AnnouncementPart1LearningObjectives知識(shí)目標(biāo)：掌握巡航階段的基礎(chǔ)工作職責(zé)和機(jī)上餐飲服務(wù)、細(xì)微服務(wù)、免稅品銷售等英語用語。能力目標(biāo)：1.運(yùn)用巡航階段工作要點(diǎn)進(jìn)行英文對(duì)話和對(duì)旅客提供餐飲服務(wù)、細(xì)致服務(wù)等客艙服務(wù)。

2.具備巡航階段相關(guān)英語廣播詞的聽說能力。素質(zhì)目標(biāo)：提升創(chuàng)新意識(shí)，彰顯文化自信。Mission4CruisingPart2ConversationI.Pointsofservicelanguage.（1）Providing“CareMore”services提供細(xì)微服務(wù)Sir,duringthe?ightwerecommendyoutodosomesimplein-seat-exerciseseveralminutesperhour.Dodrinkplentyofwater.Theyaregoodforyourhealth.先生，飛行中我建議您每小時(shí)在座位上做幾分鐘簡(jiǎn)單的運(yùn)動(dòng)。一定要多喝點(diǎn)水。這樣對(duì)您健康有好處。Doyouneedhottowel/blanket?您需要熱毛巾/毛毯?jiǎn)幔縃owwouldyoulikethecabintemperaturenow?您覺得現(xiàn)在的客艙溫度怎么樣？Ifyoufeelcold,youcanadjusttheairconditionerbyturningtheknob.如果您覺得冷，您可以調(diào)節(jié)空調(diào)旋鈕。WehavepreparedseveralkindsofmandarinandEnglishmagazinestoday.我們今天準(zhǔn)備了多種中英文雜志。Mission4Cruising（2）Introducingfoodandbeverage介紹餐食和飲料Wehaveprepareddinnerforyou.Whenwouldyouliketohavethemeal?我們?yōu)槟鷾?zhǔn)備了晚餐，您想什么時(shí)候用餐呢？Wehavepreparedappetizer,soup,salad,maindishanddessertforyou.我們?yōu)槟鷾?zhǔn)備了前菜、湯、沙拉、主菜，之后還有甜點(diǎn)。Wehaveavarietyofdrinksonboardtoday,suchasfruitjuice,sparklingwaterandspirits.Whatwouldyouliketodrink?我們飛機(jī)上有果汁、氣泡水和烈酒，您想要喝點(diǎn)什么呢？Thisisyourcoffee,andhere’syoursugarandcoffeemate.這是你的咖啡，這是糖和伴奶。Howwouldyoulikeyourwhiskey?Straightorontherocks?請(qǐng)問您的威士忌需要加冰還是直接喝呢？Haveyou?nishedyourmeal?MayItakeawayyourtray?您用完餐了嗎？我能收走托盤嗎？Mission4Cruising（3）Recommendingduty-freeitems推薦免稅商品Whatkindofitemsareyouinterestedin?您對(duì)哪種產(chǎn)品感興趣呢？Wehaveawideselectionofduty-freeitemsonboardtoday.Howaboutthiscosmeticsetwhichisexclusiveforour?ight?Yourgirlfriendissuretoloveit.今天我們飛機(jī)上有很多免稅品可供選擇。這個(gè)化妝品套盒如何？這是我們航班特有的。您女朋友一定會(huì)喜歡的。Abottleofperfumeandawatch,thatcomesto2,680yuanintotal.一瓶香水加一塊手表，一共2680元。Weacceptcashandcreditcards.我們接受現(xiàn)金和信用卡支付。Youcanpayineuro.TheexchangeratebetweeneuroandRMBis1∶7.6.您可以用歐元支付。歐元和人民幣的匯率為1∶7.6。Mission4CruisingII.Listentotheconversationand?llintheblanks.音頻FA：flightattendantsPA1/2/3/4：PassengersJ：JewishpassengerMission4CruisingPart2Conversation（Theairplanehasreachedthecruisingaltitude.Thefastenseatbeltsignhasbeenturnedoff.）（Ding~ding~ding~）FA：Hello,sir.WhatcanIdoforyou?PA1：Hello.CanIusethelavatorynow?FA：Certainly,sir.Youcanusethelavatoryas（1）

.PA1：Thankyou.MayIhaveacupofwater?Ineedtotakemedicine.FA：Allright.I’llbringittoyoulater.YourseatNo.is37A?PA1：Yes.Thanks.（Amomentlater）FA：Excuseme,sir.Thisisyourwater.PA1：Oh,thanks.Wouldyoupleasepassmetheblackbackpackintheoverheadcompartment.Mymedicineisinit.Scenario1Mission4Cruising（FA：Sure.Theblackone?PA1：Yes.FA：Pleasetakeit,sir.PA1：CanIdirectlyputitinfrontoftheseatwhichwouldbemoreconvenient?FA：I’msorry,sir.Thisistheemergencyexit.Noitemsareallowedtobeputhereincaseof（2）

.Hopeyoucanunderstand.IfyouwanttotakeanythingI’dbehappytohelpyou.PA1：OK.Iunderstand.Thankyou.FA：Mypleasure.Scenario1Mission4CruisingFA：HelloMadam.I