《商務(wù)英語情境實(shí)訓(xùn)教程》高職全套教學(xué)課件

全套可編輯PPT課件

Unit1

DressCodeintheWorkplace

Asthesayinggoes,clothesmaketheman.Yourappearanceisareflectionofyourprofessionalism.Dressingneatlyandprofessionallyisextremelyimportantforbusinessmen.Today’sbusinessmenareexpectedtoadheretothedresscodeoftheircorporateculture,butitdoesnotnecessarilymeanthatcasualclothesareforbidden.Howmuchdoyouknowaboutthedresscodeintheworkplace?WorkingScenarioLearningObjectivesInthisunit,youwilllearn:

?businessformalattireforbusinessmen;

?businessformalattireforbusinesswomen;

?businesscasualforbusinessmen;

?businesscasualforbusinesswomen.Lead-inWhileClassAfterClassLead-inTask1GroupDiscussionLead-inThefollowingphotosdisplayvarioustypesofbusinessformalattireandbusinesscasual.Discusswithyourgroupmembers:howmuchdoyouknowaboutthesecostumes?Task2WatchthemovieclipofTheDevilWearsPradaandcommentonthedressingofthepeopleinthemovie.Lead-inWhileClassWhileClassBusinessFormalAttireforBusinessmen

Businessmenareexpectedtounderstandthedresscodeintheworkplace,whichincludesbusinessformalattire,businesscasual,andsmartcasual.Thisdresscodevariesdependingonthecorporateenvironmentandculture.

BusinessFormalAttire

HowtoDressinBusinessFormalAttireforBusinessmen

Businessformalattireisthehighestlevelofprofessionalattire.Itisessentialforbothmenandwomentowearsuitsinconservativecolorswithpolishedaccessories.Businessformalattiremaybespecifiedonaninvitation,butifit’snot,it’sstillthesafestchoiceformanyjob-relatedactivities.Yourworkplaceculturewilldeterminewhetheryouneedtodressinbusinessformalattireornot.Checkyourjob’sdresscodeguidelinesandfollowthem.Ifit’snotatypicalworkday,butanintervieworaspecialevent,considertheindustryassociatedwiththeeventwhendecidingwhattowear.Iftheindustryinvolveswearingsuitstowork,it’sbesttodressinbusinessformalattirefortheevent.WhileClassSuitsDos:Makesureyoursuitjacketandslacksmatchincolorandstyle.Acceptablecolorsforbusinessformalattireareblack,darkgray,andnavy.Adarkbrownsuitisalsoacceptableasaformallook,butitmustbewornimpeccably.Windowpaneandpinstripepatternsareacceptablepatternstowearaspartofyourbusinessformalsuitlook.Dresspantsareprettystraightforward,butforsuitjackets,bothsingle-breastedanddouble-breastedjacketsareequallyaccepted.Don’ts:Mismatchedsuitsineitherstyleorcolorarenotacceptable.WhileClass1.●●●●Light-coloredsuitsaregenerallynotconsideredacceptableforbusinessformalattire.Stayawayfromcroppedskinnysuitpants.Neitherlight,bright,boldcolors,norvividpatterns,areconsideredformalofficeattire.WhileClass●2.●●●●ShirtsDos:Crispwhiteshirtsandlightblue,lightpink,andtheoccasionalverticalstripeddressshirtsareconsideredexcellentbusinessformalshirts.Awell-madeshirtwillappearthickerandhavealittlemorestructuretoitthanaflimsyplaidshirtthatyoumightwearontheweekend.Don’ts:Don’twearadark-coloredshirt.Don’twearshirtswithcrazyorloudpatterns.Neverwearaplaid,patterned,orvibrantcoloredshirt.Don’tchooseadressshirtmadefromthinmaterial,youshouldn’tbeabletonoticeyourundershirtthroughyouractualshirt.Nevershowupinawrinkledshirt!Alwaysgetyourdressshirtspressedorironed.WhileClass●●●●●ShoesDos:Black,darkbrown,ornavytendtomatchwellwithmostsuitsandofferaprofessional,understatedlook.3.●Youcanwearbrowndressshoeswithanavyordarkbrownsuitandmatchingbelt,butneverwearbrowndressshoeswithablacksuit.Leatherisyourbestbetforformalshoes.Oxfords,dressyloafers,andsimilarstylesmaketheperfectadditiontoyourprofessionalsuitensemble.WhileClass●●●●●Don’ts:Neverwearlight-coloredshoes.Don’toptforsuedeshoes.Sneakers,eveninblack,areneveracceptableasofficeformalwear.Dirty,old,orworn-outshoesarenotconsideredbusinessformalattireanymore.●●AccessoriesDos:Chooseatastefullypatternedorplaintie.Apocketsquareisoptional,butit’saniceaddedtouch.Thesameideagoesforsuspenders.Amatchingvest,tocompleteathree-piecesuitlook,isalsooptionalbutelegant.Carryablackordark-coloredbriefcasethatcomplementsyoursuit.Tastefullypatternedsocksareacceptable,aslongastheyarenotdistracting.Aplaindark-coloredbeltthatblendsinwithyouroutfitanddoesn’tstandout.Achicpairofcufflinks,thesecanbeplayfulincolorbutstilltasteful.Watchesarethemostimportantbusinessformalaccessories.WhileClass4.●●●●●●●●Don’ts:Leaveanythingbright-coloredbehind,unlessit’syourtieorpocketsquare.Don’twearadesignerbeltwiththebrand’slogosplashedalloverit.Don’twearabeltwithahugedistractingbuckle.Ahatisn’tnecessaryforabusinessformalsuitlook,butyoucanchooseamatchingfedoraornewsboycap(orasimilarclassystyle)andremoveitonceyougettotheoffice.Pleasedon’tshowuptotheofficeinabowtie.NeverwearanAppleWatchoranothersportwatchwithyourformalensemble.WhileClass●●●●●●BusinessFormalAttireforBusinesswomen

FormalBusinessSuits

Theformalsuitsthatyouwearshouldbewell-fitting.Youcanpayparticularattentiontodetailsonyourformalsuitslike:WhileClassBusinesssuitsarethemostbasicbuildingblocksofbusinessformalattire.Thebusinesssuitsthatyoumustwearconsistofablazerandeitherapairoftrousersoraskirtinamatchingfabric.Neutralcolors,suchasblackordarkgray,arebetter.Theformalblazerthatyouwearshouldfitsnuglyattheedgeofyourshoulderswithouthangingpast.●●Thelengthofyourtrouserpantsisimportant,especiallywhenwearingthemwithheelsorflats.Thetrousercuffshouldhitatthemidpointoftheshoe,whetheryouarewearingheelsorflats.Additionally,yourpantsmayneedtobewell-tailoredbasedonyourheightandtheheightoftheshoesyoutypicallywear.Thelengthoftheskirtandtheslitatthebackoftheskirt.Inabusinessformalenvironment,theskirtshouldcomeatleasttothetopofyourknees,especiallywhenyouaresittingdownorwalking.WhileClass●●

FormalBusinessTops

Whendiscussingbusinessformaltopsforwomen,thebuttoned-upshirtisoftenreferredtoastheworkhorseofabusinessformalensemble.Therequirementsthatyourpreferredblousesneedsothattheycanbeoneofyourformalbusinesstopsare:WhileClassThecolororpatternyouchooseshouldcoordinatewithyoursuit.Conservativetonessuchasblack,white,burgundy,andnavyareideal.Lightcolorssuchasbabyblue,lightpink,andwhitearealsogoodforyourcoloroptions.Tomaintainaformallook,youshouldsteerclearofneontonesoranythingthatistootrendyandflashy.Thefabricisablendofcotton.Atopmadeofrayonorsilkisoftenthepreferredchoice.Blousesappropriatefortheworkplacemusthavesleevesandshouldn’tbesheer.●●●

FormalSkirts

Ingeneral,pencilskirtsandA-lineskirtsarethemostappropriateoptionsforabusinesscasualenvironment.Youcanmatchthepatternoftheskirtswithyourblazersand/orblouses,aslongastheymeetthefollowingrequirements:WhileClassItisbesttochooseaskirtmadewithawoolblendorcottonblendtominimizewrinkling.Avoidwearingadenimskirt,asitwouldnotbeappropriatefortheoffice.●●

FormalDresses

Therearemanyvariationsofdressesavailableforformalweartochoosefrom,youshouldchooseadressbasedontheoccasionyouplantoattend.Manystylescanbepairedwithblazersandcardigansforthecoldermonths.Dressesworninwarmermonthsshouldhavesleeves,assleevelesslooksaregenerallytoocasualformostworkplaces.Dressesshouldnotbetootight,tooflashy,tooshort,oroverlyrevealing.Apolishedandappropriatelookisalwaysthebestchoice.

FormalAccessoriesandMake-up

Neverwearwhitesockswithasuit.Dresssocksshouldalwaysbeworn,preferablyinatonematchingyoursuitandshoes.Whenindoubt,wearblackdresssocks.Womenmaywearsimpleandtastefuljewellery;chunkyand/orbrightaccessoriesarenotrecommended.Theseshouldbeingoodtaste,withlimitedvisiblebodypiercing.Makeupshouldbeusedminimallytorepresentanaturallook.WhileClassWhileClassattire[??ta??(r)]n.服裝，衣服polished[?p?l??t]adj.優(yōu)雅的accessory[?k?ses?ri]n.（衣服的）配飾slacks[sl?ks]n.寬松的長(zhǎng)褲navy[?ne?vi]adj.海軍藍(lán)的impeccable[?m?pek?bl]adj.完美的pinstripe[?p?nstra?p]n.（深色西裝衣料上）白色細(xì)條紋double-breasted[?d?bl?brest?d]adj.（上衣、外套）雙排紐扣的cropped[kr?pt]adj.（服裝）偏短的skinny[?sk?ni]adj.緊身的crisp[kr?sp]adj.潔凈的，挺括的WhileClassvertical[?v??t?kl]adj.豎的，垂直的striped[stra?pt]adj.有條紋的flimsy[?fl?mzi]adj.薄而易損壞的plaid[pl?d]n.格子呢，毛呢oxford[?ɑ?ksf?rd]n.牛津淺幫鞋loafer[?l??f?(r)]n.平底便鞋ensemble[?n?s?mbl]n.全套服裝suede[swe?d]n.絨面革，仿麂皮sneaker[?sni?k?(r)]n.運(yùn)動(dòng)鞋，便鞋touch[t?t?]n.修飾，潤(rùn)色，裝點(diǎn)suspender[s??spend?(r)]n.吊襪帶briefcase[?bri?fke?s]n.公文包c(diǎn)ufflink[?k?fl??k]n.（襯衫的）袖口鏈扣，袖扣WhileClassbuckle[?b?kl]n.(皮帶等的）搭扣，鎖扣fedora[f??d??r?]n.淺頂卷檐軟呢帽fabric[?f?br?k]n.布料blazer[?ble?z?(r)]n.（常帶有俱樂部、學(xué)校、運(yùn)動(dòng)隊(duì)等的顏色或徽章的）夾克snug[sn?g]adj.貼身的slit[sl?t]n.長(zhǎng)而窄的口子burgundy[?b??g?ndi]n.深紅色neon[?ni??n]adj.霓虹的sheer[???(r)]adj.又薄又輕幾乎透明的denim[?den?m]n.牛仔布cardigan[?kɑ?d?g?n]n.（無領(lǐng)）開襟毛衣chunky[?t???ki]adj.厚實(shí)的WhileClassWhileClassI.ExercisesforLanguageExercise1:Writedowntheexpressionsbasedonthedefinitionsorexplanations._________________isasetofrulesspecifyingthecorrectmannerofdresswhileonthepremisesoftheinstitution(orspecifyingwhatmannerofdressisprohibited)._________________isthehighestlevelofprofessionalattire.Itisnearlyinterchangeablewithbusinessprofessional._________________isbroadlydefinedasacodeofdressthatblendstraditionalbusinesswearwithamorerelaxedstylestillprofessionalandappropriateenoughforanofficeenvironment.1.2.3.DresscodeBusinessformalbusinesscasualWhileClassⅡ.ExercisesforKnowledgeExercise1:Readthefollowingstatementsbelowbasedonthetext,anddecidewhetheritistrueornot.MarkTfortrueandFforfalse.Forthesakeofabusinessformalenvironment,theskirtshouldcomeatleasttothetopofyourknees.Businessformalsuitsforwomenconsistofablazerandeitherapairoftrousersoraskirtinamatchingfabric.Itisbesttosuitinaneutralcolor,suchasblackordarkgray.Theblousesappropriatefortheworkplacemusthavesleeves.Thedressinbusinessformalcanbepairedwithblazersandcardigansforthecoldermonths.Abusinessmanshouldwearadesignerbeltwiththebrand’slogosplashedalloverittoshowhiswealthandsocialstatus.()1.()2.()3.()4.()5.TTTTFWhileClassExercise2:Therearesomequestionsorunfinishedstatements.ForeachofthemtherearesuggestedanswersmarkedA,B,CandD.Youshoulddecideonthebestchoice.Whichofthefollowingcolorsforsuitisnotacceptableinthedresscodeofbusinessformal?A.Black.B.Darkgray.C.Navy.D.White.1.Whichofthefollowingcolorsorpatternsisnotacceptablefortheshirtinthedresscodeofbusinessformal?A.Lightblue.B.Verticalstriped.C.Light.D.Plaid.2.WhileClassWhichofthefollowingchoicesisnotthesuitablecolorfortheshoesinthedresscodeofbusinessformal？A.Black.B.Darkbrown.C.Navy.D.Darkyellow.3.Whichofthefollowingstatementsabouttheaccessoriesformeninthedresscodeofbusinessformaliscorrect?A.Sincemostpeoplecanknowthecorrectdateandtimefromaphone,thereisnoneedforbusinessmentowearawatch.B.Amatchingvesttocompleteathree-piecesuitlookisamustforbusinessformal.C.Youcanchooseatieofbrightcolor.D.Youcanshowuptotheofficeinabowtie.4.WhileClassWhichofthefollowingcolorsofsockscannotbechosenforbusinessformal?A.White.B.Black.C.Darkgray.D.Navy.5.WhileClassPracticeforSituation1

AsthesalesmanagerofABCCompany,youaregoingtoattendaformalceremonynextweek.Pleasemakealistoftheattireyouplantowear,whichshouldincludedetailssuchassuits,shoesandaccessories.Takeaccountofbrandandcolor.Youcansearchonlineabouttherealproduct.WhileClassBusinessCasualforBusinessmen

Dressingforabusinesscasualdresscodeissimilartodressingforaformaldresscode,withafewomissionsthatwe’llsoongetinto.And,it’sironic,becausedressingbusinesscasualdoesn’tactuallylookverycasualatall,atleastnotthecasualattirewe’reusedto.

Mostcompaniesusethisbusinesscasualdresscodeastheirmainformofofficeattire,andthisdresscodeisveryoftenmisinterpreted,sowe’reheretobreakitdownforyou.BusinessCasualSuitJacketsWhileClassWearalight-coloredjacketwithabusinesscasuallook.Lightblues,lightgrays,tans,andbeigesarewonderfuladditionstoyourbusinesscasual

look.Wearadarkercoloredjacketifyourpantsarelighterincolor.●●What’sNOTConsideredaBusinessCasualSuitJacket●Brightanddazzlingcolorsorpatternsaregenerallynotaccepted.Pinstripesaretooformalforthislook.Don’tpurchaseacorduroyjacketunlessit’simpeccablytailored.Thematerialistoohard

topulloffformostpeople,andtherearelimitedfashion-forwardcorduroystylesoutthere.●●●BusinessCasualSuitPantsWhileClassNeithernavynoradarkkhakicolorisagreatoptionforyourbusinesscasualensemble.Dark-colored,well-tailoredjeansarealsoallowed.●●What’sNOTConsideredaBusinessCasualSuitPantHoldoffonthecargopants.Saveyoursweatpantsandtrackpantsfortheweekend.Baggydenim,distresseddenimwithripsorholesinit,andlight-coloreddenimarenotacceptabletowearinabusinesscasualsetting.●●●BusinessCasualSweatersWhileClassYes,sweatersareallowed!Chooseawell-fittingsweaterwitheithera“v”orcrewneck.Turtlenecksarealsoallowed,justmakesuretheyareslim-fitted.Cardigansarealsoacceptable,aslongastheyareveryprofessionalinappearance.Azip-upcashmereisalsoachicbusinesscasualadditionwhenwornunderasuitjacket,aslongasit’snotbulky.●●●●What’sNOTConsideredaBusinessCasualSweaterWhileClassNocrazypatternsorcolors.Nochunkyknitwear.Largefrontlogosorphrasesacrossyourchestarenotacceptabletowearinabusinesscasualsetting.Distressedsweatersarealsonotpermitted.Oversizedortootightsweatersalsodon’thaveaplaceinabusinesssetting.●●●●●BusinessCasualShirtsWhileClassDochooseaneutral-coloredshirt.Aclassicplaidpatternisacceptableifasweateriswornoverit.Stillmakesuretochooseawell-madedressshirtoveranyothertypeofflimsybutton-down.Acollaredpoloshirtisacceptableifasweateriswornoverit,orifit’swornwithablazer,andthenaddapocketsquareforanelevatedlook.●●●●What’sNOTConsideredaBusinessCasualShirtWhileClassWearingjustapoloshirtisnotacceptable.Brightcolorsorpatternsarenotacceptable.T-shirts,nomatterhowexpensive,arenotgoingtowork.●●●BusinessCasualShoesClosed-toedleatherorsuedeshoeslookfantasticwithabusinesscasualoutfit.Closed-toedloafersoranyotherdressshoeswork.Achicpairofsophisticatedsneakersisalsoallowed!Chooseaneutralcolorsuchaskhaki,navy,andsoon.●●●What’sNOTConsideredaPairofBusinessCasualShoesWhileClassAthleticsneakersarenotallowed.Chunkyshoesarealsonotallowed.Brightwhitesneakersshouldbeavoided,astheygetdirtyfastandoftenlookoutofplace.Open-toedsandalsoranytypeofsandalsarealsonotpermittedasbusinesscasual.●●●TheBestBusinessCasualAccessoriesYoucandefinitelywearaleatherbeltwithabusinesscasualoutfit.Alight-coloredortechfabricbriefcaseormessengerbagisgreatforbusinesscasualdays.Don’tforgettoinvestinaqualitytimepiece.Awatchissoimportantwithabusinesscasuallook!●●●●What’sNOTConsideredaBusinessCasualAccessoryWhileClassLoudsockswithcrazypatternsarestillnotaccepted.Neverwearabaseballcapofanykind.Sportswearisneveracceptableinanofficesetting.Cufflinksarenotnecessaryandareconsideredtooformalforthislook,eveniftheyareplayfulinnature.Suspenders.Vests.●●●●●BusinessCasualforBusinesswomen

BusinessCasualforWomenDo’s

Businesscasualforbusinesswomenissomehowamixturebetweenbusinessprofessionalandcasualwear.So,youcanmixelementsofformalbusinesswomen’sattirelikeasuitskirtorablazerwithmorecasualgarmentssuchasflats.It’sbettertopickitemsinneutralcolors,suchasgray,navy,black,orbeige,sincethey’reeasiertomixandmatch.WhileClass

Fairorunfair,peoplewilljudgeyoubyyourappearance.So,atleastwhenyougotowork,youshouldlooknice.Thisincludesyourclothes,shoes,accessories,make-up,hair,attitude,etc.

It’sofvitalimportanceyoudosticktomodestnecklinesandknee-lengthhemlines.Wearingrevealingclothestotheofficeisnotappropriate.Dooptforeleganttrousersordressyjeans.Youcannotwearsportsclotheseither.What’smore,youcanenhancethelooksofyouwearingsomeaccessories,butnotanywilldo.Sticktoclassicpieces,suchassleekpearlearringsoranicenecklace.Likewise,wearnaturalminimalistmake-up.

Asregardsfabrics,dooptforcotton,silk,linen,andthelike.Besides,dopickclassicandrefinedshoes,theycancompletelychangehowyoulook.Neverleavehomewithoutpolishingthem.Yourshoescanbefashionable,buttheyalsoneedtobesuitableforbusiness.Pickcomfortablequalityshoes,thismattersifyouhavetostandformanyhours.

Belowthere’salistthatsummarizessomekeywomen’sbusinesscasualdos:WhileClassWhileClassDostickwithmodest/longhemlines.Dowearsleektrousersordressydark-coloredjeans(ifallowed).Dowearminimalnaturalmake-up,suchassofteverydaylipstick.Dowearprofessionalheelsorsophisticatedflats.Dowearneutralcolorslikeblack,white,andgray.Dowearbusinesscasualclothesthatfityou.Dopayattentiontoyourhair.Wearitgroomedandpulledbackfromyourface.Dowearyournailscleanandmanicured.Doavoidwearingshortsandminiskirtstowork.Doinvestintherightfootwear.Dowearablazer.●●●●●●●●●●●

Asregardsthedon’ts,youmustn’twearanythingripped.Youshouldn’twearleggingsoryogapantseither.Don’twearoverlyboldmake-upnorastrongperfume.Likewise,youshouldn’tweartoomanyaccessories.Justafewisenough.Andmakesuretheonesyoupickareclassicandnottoobigorextravagant.Forexample,banglescanbeannoyingforyourworkmatessincetheymakealotofnoise.

Avoidwearingtightclothes,transparencies,straplesstops,etc.Wearajackettocoveryourbodyandlookprofessional.Dressshirtswithlongsleevesareconvenient,too.Doavoidshorts,mini-skirts,andcut-offjeans.WhileClass

BusinessCasualforWomenDon’ts

Ontopofthat,don’tgosleevelessanddon’twearflip-flops.Businesscasualforbusiness-womenisamixtureofprofessionalandcasualwear.But,youshouldavoiddressingtoocasually,itisforthisreasonthatyoushouldn’twearsportsclotheseither.Don’tshowupwearingalogoT-shirt.Simple,classicT-shirtsareessentialworkwears.And,avoidwearingcroptopsoranyoth-ertrendygarmentstowork.

Hereisalistofusefulwomen’sbusinesscasualdon’tsyoushouldwatchoutfor:WhileClassDon’twearanythingthat’stoorevealing.Don’twearyogapantsorleggingstotheoffice.●●WhileClassDon’tweartoomanyaccessories.Don’tweartoomuchmake-up.Don’twearsheerfabrics.Don’twearalogoT-shirt.Don’twearflip-flopsorsandals.Don’twearanythingripped.Don’tshowtoomuchskin.Don’twearbaggyortightclothes.Don’tgosleevelessorstrapless.Don’twearsportsshoesnorclothes.Don’twearstrongperfume.●●●●●●●●●●●WhileClassironic[a??r?n?k]adj.（因出乎意料而）好笑的tan[t?n]n.棕黃色，黃褐色beige[be??]adj.淺褐色的，米黃色的dazzle[?d?zl]v.（強(qiáng)光等）使眼花corduroy[?k??d?r??]n.燈芯絨khaki[?kɑ?ki]n.黃褐色sweatpants[?swetp?nts]n.（厚長(zhǎng)）運(yùn)動(dòng)褲distressed[d??strest]adj.刻意磨損以顯古風(fēng)的rip[r?p]n.（織物、紙張等）撕開的大口子WhileClassturtleneck[?t??tlnek]n.高領(lǐng)套頭衫cashmere[?k??m??(r)]n.山羊絨sandal[?s?ndl]n.涼鞋garment[?gɑ?m?nt]n.（一件）衣服hemline[?hemla?n]n.（衣裙的）底邊，下擺sleek[sli?k]adj.線條流暢的，造型優(yōu)美的minimalist[?m?n?m?l?st]n.簡(jiǎn)約主義者linen[?l?n?n]n.亞麻布manicure[?m?n?kj??(r)]v.修剪（指甲），護(hù)理（手）bangle[?b??gl]n.手鐲WhileClassWhileClassI.ExercisesforKnowledgeExercise1:Readthefollowingstatementsbelowbasedonthetext,anddecidewhetheritistrueornot.MarkTfortrueandFforfalse.Businesscasualissimilartocasualdressingintheworkplace.Asopposedtobusinessformaldressing,youcanwearalight-coloredjacketforbusinesscasual.Cargopantsareallowedinthedresscodeofbusinesscasual.Sweatersarenotallowedinabusinesscasualsetting.ClassyT-shirtsareallowedinthedresscodeofbusinesscasual.()1.()2.()3.()4.()5.FTFFFWhileClassExercise2:Therearesomequestionsorunfinishedstatements.ForeachofthemtherearesuggestedanswersmarkedA,B,CandD.Youshoulddecideonthebestchoice.Whichofthefollowingstatementsaboutpantsforbusinesscasualiscorrect?A.Eithernavyoradarkkhakicolorisagreatoptionforyourbusinesscasualpants.B.Shortsareallowedforbusinesscasual.C.Cargopantsareallowedforbusinesscasual.D.Baggydenim,distresseddenimwithripsorholesinit,andlight-coloreddenimareacceptabletowearinabusinesscasualsetting.1.WhileClassWhichofthefollowingsweatersisnotacceptableforbusinesscasual？A.Cardigan.B.Cashmerezip-up.C.V-necksweater.D.Asweaterwithlargefrontlogos.2.Whichofthefollowingshoesforbusinesscasualisnotappropriate?A.Leathershoes.B.Brightwhitesneakers.C.Suedeshoes.D.Achicpairofsophisticatednavysneakers.3.WhileClassWhichofthefollowingstatementsaboutaccessoryforbusinesscasualisnotcorrect?A.Watchisnotnecessaryforbusinesscasual,andthereisnoneedtowearit.B.Alight-coloredortechfabricbriefcaseormessengerbagisgreatforbusinesscasualdays.C.Sportswearisneveracceptableinanofficesetting.D.Vestsarenormallyforbusinessformalratherthanbusinesscasual.4.Whichofthefollowingchoicesisnotoffice-appropriateforbusinesscasualforwomen?A.Dressydark-coloredjeans.B.Sleekpearlearrings.C.Naturalminimalistmake-up.D.Dressydark-coloredshorts.5.WhileClassPracticeforSituation2

YouareanITtechnicianinABCCompany,andyouareallowedtodressbusinesscasualinyourdailywork.Makealistofwhatyouaregoingtowear,includingsuit,shoes,andaccessories.Takeaccountofbrandandcolor.Youcansearchonlineabouttherealproduct.AfterClassGeneralPracticeforSkills

YouarethesecretaryofABCCompanywhichisspecializedinIT.Youareaskedtodesignapostertoillustratethedresscodeofyourcompany.AfterClassTask1IndividualProject

Searchonlineabouttiecolorsindifferentcultures:learnthemeaningbehindit.Youcanfocusonsomenews:whattiesdocelebritieswearonimportantoccasions.EachgroupshouldfinishaPPT,andpresentittothewholeclass.AfterClassTask2GroupProject

Unit2

PhoneCallHandling

YouworkforABCCompany,aSino-AmericanjointventurelocatedinBeijing.Inyourdailywork,youneedtomakeandhandlemanyphonecalls.Howmuchdoyouknowaboutphoneetiquette?Doyouknowhowtotransferaphonecall?Howabouthandlingdifferenttypesofphonecalls,suchascomplaintphonecalls?WorkingScenarioLearningObjectivesInthisunit,youwilllearn:

?howtomakeandhandleeffectivephonecalls;?howtohandlecomplaintphonecalls;?phonecalletiquette.Lead-inWhileClassAfterClassLead-inTask1ReadingofPhoneNumbersLead-isthephonenumberofEmbassyofthePeople’sRepublicofChinaintheUnitedKingdomofGreatBritainandNorthernIreland.+001-202-495-2266isthephonenumberofEmbassyofthePeople’sRepublicofChinaintheUnitedStatesofAmerica.Pleasereadthephonenumberswithyourpartners.Lead-inWhileClassWhileClassHowtoMakeEffectiveOutboundCalls

Inthispart,wearegoingtolearnwhatshouldyoudobefore,while,andaftermakinganoutboundphonecall.

BeforeCalling

Youneedtobefullypreparedbeforepickingupthephone.Youcandraftanoutlineforthephonecall,includingyourcallingpurposeandthequestionsyouwanttoask.Makesurethatyourquestionsareconciseandbrief.Youcanreadtheimportantinformationandquestionswrittenonthenotebookwhilecallingbutavoidsoundingtooscripted.Inaddition,preparenecessarystationery,includingapenandnotebookfornote-takingduringthephonecall.Itisbettertokeepyourcomputeropenwhichfacilitatesthesearchingforinformationorloggingintoaccount.Importantly,youneedtomakeyourphonecallinatranquilplace.Inaddition,youneedtomakesurethatthephonecallrecipientisnottobedisturbed.Forexample,donotcallthepeoplewhoareinameetingunlessthereareimportantorurgentissues.WhileClass

WhileCalling

Normally,youshouldpickupaphonewiththelefthandsothattherighthandcantakenotes(theleft-handedisopposite).Onceyourphonecallisanswered,identifyyourselfpolitelyandprofessionallybygivingyourname,positionandthecompanyyourepresent.Forexample,youcanstartthephonecalllike“Goodmorning.MynameisXXX,thesecretaryfromXXXCompany.”or“ThisisXXXspeaking,thesecretaryfromXXXCompany.”Donotstartwithalengthyconversationwithunnecessarypleasantries,whichmakesyousoundunprofessional.

Afteridenti