城市軌道交通客運(yùn)服務(wù)英語（第二版）課件 2.2Gate Guidance（引導(dǎo)提示）

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺(tái)服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task2.2GateGuidance

引導(dǎo)提示Part1StationReceptionEnglish接待用語

Exercises1A:您服務(wù)得很好。非常感謝。B:謝謝您的夸獎(jiǎng)。期待不久的將來再次接待您祝您回國旅途一路順風(fēng)。

A:謝謝，再見。A:Youhavedoneusaverygoodservice.Thankyouverymuch.B:It’sverykindofyoutosayso.Wearelookingforwardtohavingyouhereagaininthenearfuture.Iwishyouapleasantjourneyhome.A:Thankyou.Good-bye.

Exercises2A:請(qǐng)問我們的列車能準(zhǔn)時(shí)到達(dá)嗎？B:對(duì)不起，先生，恐怕不行。我們晚點(diǎn)20分鐘。但別擔(dān)心，我們正在趕速，很有可能準(zhǔn)點(diǎn)到達(dá)的。A:我可以到外面走走?B:當(dāng)然可以，但是注意不要誤了車。

A:Excuseme,butisourtrainonschedule?B:Sorry,sir.I’mafraidnot.Weare20minuteslate.Butdon’tworry.Wearerecoveringthelosttime.Recoveryisquitepossible.A:MayIgooutforawalk?B:Certainly,butmindyoudon’tmissthetrain.

Exercises3A:您好，請(qǐng)問我們?cè)谶@里停車多長時(shí)間？

B:15分鐘。不要走遠(yuǎn)了。請(qǐng)留心開車鈴聲。

A:我有足夠的時(shí)間到站臺(tái)上那家商店買點(diǎn)吃的東西嗎？

B:只要抓緊點(diǎn)，我看來得及。A:Hello,howlongshallwestophere,please?B:Fifteenminutes.Don’tgofar.Payattentiontothedeparture-call.A:DoIhaveenoughtimetogotothatstoreontheplatformandgetsomefood?B:Yes,Ithinkyoudoifyougetamoveon.

II.PracticalEnglishforStationOperation

車站實(shí)用接待用語GoodMorningSir/Madam.WhatcanIdoforyou?我能幫您什么嗎?CanIhelpyou,Sir/Madam?有什么事嗎?WelcometoGuangzhouMetro.(theMetropolitanRailway地下鐵道;subway;undergroundrailway)ThisisOperationControlCentreofGuangzhouMetro.

是廣州地鐵控制中心。Thiswayplease!請(qǐng)走這邊！Letmeshowyouthere!讓我給您們帶路！Wouldyoupleasewaitforamoment?請(qǐng)稍等片刻，好嗎？Letmehelpyou.我來幫你。Wouldyoupleasegetontheelevator?請(qǐng)上電梯，好嗎？Thankyou!Youarewelcome!謝謝您！別客氣！Yes,please!No,thankyou!Excuseme!Ibegyourpardon,Sir/Madam.對(duì)不起！Iamsorry,Idon’tknow.Pleasestandbehindtheyellowline!

請(qǐng)站在黃色安全線后！PleasefollowmetotheStationControlRoom!

請(qǐng)跟我到站控室來。PleasewaitfortheEmergencyService,here!

請(qǐng)?jiān)诖说群蚓o急服務(wù)！Pleasewaitforthenecessaryassistance!

請(qǐng)等候有需要的服務(wù)！Pleasestandclearofthedoor.

請(qǐng)小心車門。Pleasedon’tsquat,itisdangerous.

請(qǐng)勿蹲姿候車，這很危險(xiǎn)。Thenexttrainwillcomeinfiveminutes.

下趟車五分鐘到。Ifyouhavesomethingdropintothetrack,pleasecontactwiththestationstaffs.

如果您有東西掉下軌道，請(qǐng)與車站工作人員聯(lián)系。

Takeiteasy,ithasenoughtime.

別緊張，有足夠的時(shí)間。It’sjustaroundthecorner.就在拐角附近Iwonderifyouhaveanychangeaboutyou?

您帶了零錢沒有？Youcan’tmissit.您不會(huì)找不到。Goodluckonyourtrip.一路順風(fēng)。What’sthis?Comein,please!請(qǐng)到我這里來！Oh,Isee!Thatisthewayout!那邊是出去的路！Allpassengersarerequestedtoleavethestationnow!

所有的乘客請(qǐng)現(xiàn)在離開車站！