GB/T 35560-2025老年旅游服務(wù)規(guī)范 景區(qū)

ICS

03.080

CCS

A16

中華人民共和國國家標(biāo)準(zhǔn)

GB/T35560—2025

代替GB/T35560—2017

老年旅游服務(wù)規(guī)范

景區(qū)

Tourismservicesforelderlytouristspecification—Touristattraction

2025-02-28發(fā)布2025-02-28實(shí)施

國家市場監(jiān)督管理總局發(fā)布

國家標(biāo)準(zhǔn)化管理委員會

GB/T35560—2025

目次

前言

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1

范圍

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2

規(guī)范性引用文件

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3

術(shù)語和定義

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4

基本要求

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4.1

安全

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4.2

優(yōu)先

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4.3

便捷

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5

服務(wù)提供者

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5.1

服務(wù)組織

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5.2

服務(wù)人員

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6

服務(wù)設(shè)施設(shè)備

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6.1

指示標(biāo)識和呼救設(shè)施

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6.2

游步道和交通設(shè)施

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6.3

休息設(shè)施

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6.4

衛(wèi)生設(shè)施

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6.5

輔助設(shè)施設(shè)備

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6.6

智慧旅游設(shè)施設(shè)備

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7

服務(wù)交付

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7.1

預(yù)約服務(wù)

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7.2

票務(wù)服務(wù)

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7.3

游覽服務(wù)

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7.4

信息服務(wù)

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7.5

交通服務(wù)

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7.6

餐飲服務(wù)

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7.7

住宿服務(wù)

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7.8

購物服務(wù)

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7.9

醫(yī)務(wù)服務(wù)

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8

服務(wù)評價(jià)與改進(jìn)

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參考文獻(xiàn)

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Ⅰ

GB/T35560—2025

前言

本文件按照GB/T1.1—2020《標(biāo)準(zhǔn)化工作導(dǎo)則第1部分：標(biāo)準(zhǔn)化文件的結(jié)構(gòu)和起草規(guī)則》的規(guī)

定起草。

本文件代替GB/T35560—2017《老年旅游服務(wù)規(guī)范景區(qū)》，與GB/T35560—2017相比，除結(jié)

構(gòu)調(diào)整和編輯性改動外，主要技術(shù)變化如下：

—更改了“景區(qū)”術(shù)語定義的表述（見3.2，2017年版的3.2）；

—增加了設(shè)施設(shè)備適老化的要求（見4.3）；

—增加了景區(qū)服務(wù)人員尊重、理解老年旅游者的特殊需求的要求（見5.2.1）；

—增加了緩降坡道設(shè)置與急彎陡坡防滑的要求（見6.2.2）；

—更改了休息設(shè)施的要求（見6.3，2017年版的5.3.3）；

—更改了衛(wèi)生設(shè)施的要求（見6.4，2017年版的5.3.4）；

—增加了智慧旅游設(shè)施設(shè)備數(shù)字化包容性相關(guān)要求（見6.6.1）；

—增加了保留傳統(tǒng)預(yù)約方式的要求（見7.1.2）；

—增加了允許他人代為預(yù)約的要求（見7.1.3）；

—增加了保留免預(yù)約名額或現(xiàn)場購票的要求（見7.1.4）；

—增加了售票窗口保留現(xiàn)金售票的要求（見7.2.3）；

—增加了電子門禁系統(tǒng)和驗(yàn)證設(shè)施的操作便利性要求（見7.2.5）；

—增加了提供人工幫扶的要求（見7.2.6）；

—更改了信息服務(wù)的要求（見7.4，見2017年版的5.4）。

請注意本文件的某些內(nèi)容可能涉及專利。本文件的發(fā)布機(jī)構(gòu)不承擔(dān)識別專利的責(zé)任。

本文件由全國服務(wù)標(biāo)準(zhǔn)化技術(shù)委員會（SAC/TC264）提出并歸口。

本文件起草單位：中國標(biāo)準(zhǔn)化研究院、山西大學(xué)、峨眉山風(fēng)景名勝區(qū)管理委員會、中國城市規(guī)劃設(shè)

計(jì)研究院、常州檢驗(yàn)檢測標(biāo)準(zhǔn)認(rèn)證研究院、安吉和也健康博物館、浙江華頂國際旅行社有限公司、泰州

市市場監(jiān)督管理局、中國旅游研究院（文化和旅游部數(shù)據(jù)中心）、浙江橫店影視城有限公司、鄉(xiāng)寧縣云

丘山旅游開發(fā)有限責(zé)任公司。

本文件主要起草人：王娜娜、付強(qiáng)、董建英、侯非、曾毅、鄭娟?duì)?、陳林?qiáng)、丁洪建、周影影、陳萌、

張雨辰、靳宗振、韓元軍、方彥雯、陳麗娟、姚弋、羅彥、鞠曉蓉、王友成、王琦、刁子朋、桑小慶、

張恒山。

本文件及其所代替文件的歷次版本發(fā)布情況為：

—本文件于2017年首次發(fā)布；

—本次為第一次修訂。

Ⅲ

GB/T35560—2025

老年旅游服務(wù)規(guī)范

景區(qū)

1范圍

本文件規(guī)定了景區(qū)為老年旅游者提供服務(wù)的基本要求以及服務(wù)提供者、服務(wù)設(shè)施設(shè)備、服務(wù)交付、

服務(wù)評價(jià)與改進(jìn)方面的內(nèi)容和要求。

本文件適用于景區(qū)為適應(yīng)或滿足老年旅游者需求實(shí)施的服務(wù)管理。

2規(guī)范性引用文件

下列文件中的內(nèi)容通過文中的規(guī)范性引用而構(gòu)成本文件必不可少的條款。其中，注日期的引用文

件，僅該日期對應(yīng)的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用

于本文件。

GB/T16766—2017旅游業(yè)基礎(chǔ)術(shù)語

GB/T18973旅游廁所質(zhì)量要求與評