




版權(quán)說明:本文檔由用戶提供并上傳,收益歸屬內(nèi)容提供方,若內(nèi)容存在侵權(quán),請(qǐng)進(jìn)行舉報(bào)或認(rèn)領(lǐng)
文檔簡介
1、講題 : 永續(xù)絕經(jīng)營的企業(yè) 世界級(jí)的公司 (World -class),講員 : 劉英芳,Speaker : Y F Liu, 劉 英 芳,Experiences : 1. Technical Director, manufacturing operations, Wyeth Taiwan Corporation 2. Engagement Director- Business Consulting, Unitopia Taiwan 3. Director-Manufacturing Operations, Eli Lilly & Co. Taiwan 4. Manager- engineer
2、ing, human resources, production, GMP Plant design and construction Eli Lilly & Co. Taiwan 5. Section chief of Nuclear Power Project, Taiwan Power Co. Education : M. S., Univ. of Mass. At Lowell, U.S. A. 1977 B. S., Tsing-Hua Univ. , 1972 Contact : Mobil phone:0952-612-831 E-mail:liu_ying_,Business
3、operation excellence卓越的企業(yè)經(jīng)營 品質(zhì)獎(jiǎng),MBNQA (美國) 1. Leadership, 領(lǐng)導(dǎo)力 2. Information and analysis, 資訊及分析 3. Strategic planning, 策略規(guī)劃 4. Human resource development, 人力資源發(fā)展 5. Process management, 流程管理 6. Business results, 營運(yùn)成果 7. Customer satisfaction, 客戶滿意度,European Quality Award (歐洲) 1. Leadership 2. Policy
4、 and strategy 3. People management 4. Resources 5. Processes 6. Customer satisfaction 7. People satisfaction 8. Impact on society 9. Business results,Business operation excellence卓越的企業(yè)經(jīng)營 品質(zhì)獎(jiǎng),Deming Award (戴明獎(jiǎng)) 1. Policies, planning 2. Administration 3. Education 4. Information 5. Analysis 6. Standar
5、dization 7. Control 8. Quality assurance 9. Results 10. Future plan (未來的規(guī)劃),Taiwan National Quality Award (臺(tái)灣國家品質(zhì)獎(jiǎng)) 1. Value, objective, strategy(經(jīng)營理念, 目標(biāo)與集策略) 2. Organization and operation(組織與運(yùn)作) 3. Human resource development(人力發(fā)展與運(yùn)用) 4. Information management(資訊管理與運(yùn)用) 5. Research and development(研
6、究發(fā)展) 6. Quality assurance(品質(zhì)保証) 7. Customer service quality(客戶服務(wù)品質(zhì)) 8. Social responsibility(社會(huì)責(zé)任) 9. Total quality performance(全面品管績效),Built to last Collins基業(yè)長青,Stable core value system, 穩(wěn)固的價(jià)值體系 Balanced focus, 兼容並蓄 Stretch goals, 高標(biāo)準(zhǔn) Never give up mentality, 堅(jiān)持與恒心 Continuous improvement, 精益求精,Orga
7、nization Capability組織的體質(zhì),People - skills, knowledge, character, competency 人才 技能, 知識(shí), 品格, 能力 Processes - management, operations & execution (daily job functioning), learning, teaching 流程 管理, 營運(yùn)作業(yè), 學(xué)習(xí), 教導(dǎo) Product or Technology - innovation, development 產(chǎn)品或技術(shù) 創(chuàng)新, 發(fā)展 Results - revenues, profits 績效 營收,
8、利潤,Level 5 Hierarchy 五個(gè)層級(jí),1,2,3,4,5,Contributing team member 有所貢獻(xiàn)的團(tuán)隊(duì)成員,Competent manager,有能力的經(jīng)理,Effective leader,有效能的領(lǐng)導(dǎo)者,Executive 執(zhí)行長,Highly capable individual 有才幹的個(gè)人,Technical skills,People skills,Conceptual skills,Quality Workforce卓越的工作團(tuán)隊(duì),Quality workforce is formed from the quality people who is
9、 a master for all the processes required to generate the results in the job function 由職務(wù)上的專才組成 (有能力創(chuàng)造績效) CEO, managers, supervisors, staffs, the first line employees 總裁, 經(jīng)理, 主管, 幕僚, 第一線員工,Process and result流程與成果,Processes are actions and skills relevant, 與作業(yè)及技能相關(guān) Process: equipment, material, proced
10、ure, . 設(shè)備, 材料, 作業(yè)方法, . Establish processes in every functional department, 每個(gè)作業(yè)都要建立流程 Standardize all the key processes, 流程標(biāo)準(zhǔn)化,continued,Results focus on what has happened within a function, 成果著重發(fā)生的事實(shí) Define the metrics to monitor the results, 設(shè)定指標(biāo)追蹤成果 Use the data from one system, 使用同一系統(tǒng)的資料 Keep it
11、 simple and visible, 簡明 Apply P-D-C-A for continuous improvement, 運(yùn)用 P-D-C-A 執(zhí)行持續(xù)改善,Business operation processes企業(yè)經(jīng)營流程,Business plan, 營運(yùn)計(jì)劃 Sales and operations planning, 產(chǎn)銷協(xié)調(diào)計(jì)劃 Human resources planning and management, 人力資源規(guī)劃與管理 Financial planning, reporting, and measurement, 財(cái)務(wù)規(guī)劃, 報(bào)告, 衡量指標(biāo) Manufactu
12、ring planning and control, 生產(chǎn)企劃與控管,continued,Demand and supply management, 需求與供貨管理 Distribution resource planning, 配送服務(wù)管理 Data management, 資料管理 Education and training, 教育與訓(xùn)練 Quality management system, 品質(zhì)管理系統(tǒng) Performance measurements, 績效衡量,Philosophy of management管理的哲學(xué),Common sense, 一般的常識(shí) Simple meth
13、od, 簡單的方法 Simple process, 簡單的流程 Simple skills, 簡單的技巧 落後,貧窮主要是管理缺乏效率,未能善加利用資源 落後,貧窮的國家都是欠缺適當(dāng)?shù)墓芾?About management, 管理的里程碑,The New Business Operations Model 企業(yè)經(jīng)營管理模式,Requirements 需求,Satisfaction 滿意,High Quality,Good Services,( ),Less Time,Lower Cost,Additional Value 額外的價(jià)值,Customer satisfaction客戶滿意度的層次,
14、Exceed customer needs satisfy unstated customer needs meet validated customer needs,Customer Partnership 夥伴關(guān)係,Customer Confidence 信任,Prevent customer Complaints, 預(yù)防客戶報(bào)怨,World class business operation世界級(jí)的企業(yè)經(jīng)營,Improving the present, 持續(xù)改善現(xiàn)況 Creating for the future, 創(chuàng)造未來 Learning/teaching continuously,
15、持續(xù)的學(xué)習(xí)及教導(dǎo) working effectively at the same time 同時(shí)有效的執(zhí)行,S - curve concept, 生命曲線,The 1st S - curve current processes, existing products, services, people 現(xiàn)有的流程, 產(chǎn)品, 服務(wù), 人員 The 2nd S - curve future: direction, innovation, new products, new processes, better services, better teams 未來 方向,創(chuàng)新,產(chǎn)品,流程,服務(wù),團(tuán)隊(duì),時(shí)間
16、,成長,Business Excellence Equation卓越企業(yè)經(jīng)營的定律,To Build and Maintain Quality Workforce 建立並維持卓越的工作團(tuán)隊(duì),品質(zhì), 成本, 生產(chǎn)力,1. 驗(yàn)收, 秤料 2. 混合 充填 3. 化驗(yàn) 包裝 4. 退貨 客戶抱怨,? !,Measurement-Managed (數(shù)據(jù)化管理) v.s.Non-measurement-managed (非數(shù)據(jù)化管理),Quality Workforce卓越的工作團(tuán)隊(duì),Quality workforce is formed from the quality people who is a
17、 master for all the processes required to generate the results in the job function 由職務(wù)上的專才組成 (有能力創(chuàng)造績效) CEO, managers, supervisors, staffs, the first line employees 總裁, 經(jīng)理, 主管, 幕僚, 第一線員工,Good to Great 從 A 到 A+,第五級(jí) 領(lǐng)導(dǎo)人,找對(duì)人,有紀(jì)律的團(tuán)隊(duì),面對(duì)現(xiàn)實(shí),刺蝟原則,有紀(jì)律思考,有紀(jì)律的行動(dòng),強(qiáng)調(diào)紀(jì)律 的文化,以科技 為加速器,厚植實(shí)力,突飛猛進(jìn),Successful element成功的
18、要素,Focus Align,Shewart (Deming) cyclefor process improvement,1. Plan 計(jì)劃,2. Do 執(zhí)行,3. Check 檢討,4. Act 改善,1. Plan/set goals , plan how to achieve them , 設(shè)定目標(biāo)及 行動(dòng)方案,2. Execute the plan 執(zhí)行計(jì)劃,3. Follow up the process and results, metrics/data. Did it work? 追蹤流程及成果, 有效嗎?,4. Standardization the process or improv
溫馨提示
- 1. 本站所有資源如無特殊說明,都需要本地電腦安裝OFFICE2007和PDF閱讀器。圖紙軟件為CAD,CAXA,PROE,UG,SolidWorks等.壓縮文件請(qǐng)下載最新的WinRAR軟件解壓。
- 2. 本站的文檔不包含任何第三方提供的附件圖紙等,如果需要附件,請(qǐng)聯(lián)系上傳者。文件的所有權(quán)益歸上傳用戶所有。
- 3. 本站RAR壓縮包中若帶圖紙,網(wǎng)頁內(nèi)容里面會(huì)有圖紙預(yù)覽,若沒有圖紙預(yù)覽就沒有圖紙。
- 4. 未經(jīng)權(quán)益所有人同意不得將文件中的內(nèi)容挪作商業(yè)或盈利用途。
- 5. 人人文庫網(wǎng)僅提供信息存儲(chǔ)空間,僅對(duì)用戶上傳內(nèi)容的表現(xiàn)方式做保護(hù)處理,對(duì)用戶上傳分享的文檔內(nèi)容本身不做任何修改或編輯,并不能對(duì)任何下載內(nèi)容負(fù)責(zé)。
- 6. 下載文件中如有侵權(quán)或不適當(dāng)內(nèi)容,請(qǐng)與我們聯(lián)系,我們立即糾正。
- 7. 本站不保證下載資源的準(zhǔn)確性、安全性和完整性, 同時(shí)也不承擔(dān)用戶因使用這些下載資源對(duì)自己和他人造成任何形式的傷害或損失。
最新文檔
- 學(xué)校圖書損壞管理辦法
- 廣場(chǎng)項(xiàng)目租賃管理辦法
- 監(jiān)控視頻調(diào)取管理辦法
- 土方剝離項(xiàng)目管理辦法
- 鹽城項(xiàng)目登記管理辦法
- 寶雞動(dòng)物歸類管理辦法
- 禁毒經(jīng)費(fèi)管理管理辦法
- 秸稈處理中心管理辦法
- 律師薪酬結(jié)算管理辦法
- 鹽城小區(qū)進(jìn)出管理辦法
- 財(cái)務(wù)報(bào)表編制與審核合同模板
- 上海閔行區(qū)教育系統(tǒng)招聘實(shí)驗(yàn)員考試真題2024
- 2025年中航油招聘筆試參考題庫附帶答案詳解
- 人工智能技術(shù)創(chuàng)新對(duì)產(chǎn)業(yè)高質(zhì)量發(fā)展的推動(dòng)作用
- 2024年中國中高端電子鋁箔行業(yè)市場(chǎng)調(diào)查報(bào)告
- 2025年中國征信行業(yè)發(fā)展監(jiān)測(cè)及投資戰(zhàn)略規(guī)劃研究報(bào)告
- DB54∕T 0275-2023 民用建筑節(jié)能技術(shù)標(biāo)準(zhǔn)
- 2025年人教版小學(xué)五年級(jí)英語(下冊(cè))期末試卷及答案
- 交通貨運(yùn)企業(yè)-隱患排查治理和防控制度
- Unit 1 Happy Holiday 第6課時(shí)(Project Reading Plus) 2025-2026學(xué)年人教版英語八年級(jí)下冊(cè)
- 部編人教版三年級(jí)上冊(cè)語文必記必背
評(píng)論
0/150
提交評(píng)論