藍(lán)色簡約醫(yī)院窗口服務(wù)禮儀培訓(xùn)講座PPT課件模版

1、醫(yī)院窗口,The hospital window service etiquette training,運(yùn)營培訓(xùn),運(yùn)營管理,制度實(shí)施,服務(wù)禮儀培訓(xùn),目錄,CONTENTS,窗口服務(wù)規(guī)范,01,崗中接待患者規(guī)范,02,工作異議糾紛處理,03,在崗服務(wù)文明用語,04,儀表儀態(tài)規(guī)范,05,PART ONE,窗口服務(wù)規(guī)范,Flying impression graphic design thank you for buying this template, we mainly engaged in various types of advertising graphic design.,PART TW

2、O,崗中接待患者規(guī)范,Flying impression graphic design thank you for buying this template, we mainly engaged in various types of advertising graphic design.,PART THREE,工作異議糾紛處理,Flying impression graphic design thank you for buying this template, we mainly engaged in various types of advertising graphic design.

3、,PART FOURE,在崗服務(wù)文明用語,Flying impression graphic design thank you for buying this template, we mainly engaged in various types of advertising graphic design.,配好藥后，應(yīng)對病人講：“xx同志，這是x藥，一天x次 飯前（后）服，服藥前請您再看一下藥袋上的注明?！?病人服用某種特殊藥，可能會產(chǎn)生特殊反應(yīng)，藥劑人員應(yīng)交代清楚，如：“請您一定要按時(shí)按量取藥，”“請?jiān)陲埱鞍胄r(shí)服藥，”“服后請多喝開水，”“服藥后可能有xx癥狀出現(xiàn)，這是藥物反應(yīng)，不要緊

4、張，如癥狀嚴(yán)重，請隨時(shí)來院，告訴醫(yī)生?！?當(dāng)發(fā)現(xiàn)處方藥品劑量不對時(shí)，應(yīng)講：“同志，請您稍等一下，因這藥劑量不對，我去與醫(yī)生聯(lián)系后再發(fā)藥給您?！?當(dāng)發(fā)現(xiàn)處方上的藥有暫缺時(shí)，應(yīng)講：“同志，對不起，這藥暫缺，讓我與醫(yī)生聯(lián)系是否可以開別的藥代替，或者請您改日再來取藥?！?當(dāng)病人同時(shí)配取內(nèi)服和外用藥時(shí)，醫(yī)務(wù)人員應(yīng)特別關(guān)照：“同志，這是外用藥，不能口服，請用藥前仔細(xì)看一下?！?藥劑人員文明用語,PART FIVE,儀表儀態(tài)規(guī)范,Flying impression graphic design thank you for buying this template, we mainly engaged in various types of advertising graphic design.,醫(yī)院窗口,The