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1、quicker. And it will also save the company a lot of training fees if the applicant has related experie nee.Second, we must consider the personal qualities of the appliesnts, such as personality and health Companies tend to employ people whose character fits a special job For example, consulting comp

2、any tends to employ applicant who is analytical and knowledgeable, but advertising agents like their employees to be energetic and creativeThird, I believe Ianguage is of great importance when selecting applicants Nowadays, we do business with people from all over the world. Always we buy goods from

3、 Africa, and sell our electronic produetto Europe; a foreign language especially English is needed if the company wants to expand to the world Applicants who can speak one or more foreign languages will have a better chanee to get the jobSample 2As we all know the criteria used by HR professionals i

4、n screening and selecting applicants normally include such factors as working experienee, personal qualities and communicative skills.Firstly, we pay a lot of attention to working experienee of the applicant A person with a solid record of related experienee is more likely to fit in with a new compa

5、ny Therefore he or she can be trusted to fulfill the tasks and solve the problems in a more professio nal and compete nt way.In addition to this, we also look at the personal qualities of the applicant. Does he or she has integrity, perseverance or zcan do spirit Surely any organization can benefit

6、from the reliability, devot:ion and enthusiam of its employees(Finally, good communicative skills such as interpersonal skills and team spirit are also becoming an important precondition in selecting qualified employeesWHAT IS IMPORTANT WHEN.Preparing for a job interviewStudying the job advertisemen

7、tFinding out about the companyBefore you go for an interview, you must make preparati ons so as to face the in terviewer with more con fide nee. They include studyi ng the job advertiseme nt, finding out about the company, preparing yourself psychologically, etc.Firstly, you should study the job adv

8、ertisement carefully so that you can match your knowledge, skills and abilities with the specifications required for the post. You must assure the interviewer that you have all the qualifications required, so you are the right sort of person they are looking for.ASecondly, you should know more about

9、 the company, such as its profile, structure, existing problems, requirements, campaigns and future plans As a Chinese saying goes: zzknow the opp on ent and know yourself, and you can fight a hundred battles without defeat/Finally, you should also prepare yourself psychologically and this will help

10、 you combat stress. Rehearsing the interview with your friends, for example, is a good relaxation exercise that can install confidence in you.WHAT IS IMPORTANT WHEN.MANAGING A PROJECTENCOURAGING TEAMWORKKEEPING TO SCHEDULE2.WHAT IS IMPORTANT WHEN.CHOOSING PEOPLE TO WORK IN TEAMSVARIETY OF EXPERIENCE

11、PERSONAL QUALITIESExplain the importanee of team work:a. Teamwork reflects the combined experiences, knowledge, intelligenee and views of a group of people, so it will definitely improve the quality and efficiency of the work.b If the participants worked together, it would be easy for them to come u

12、p with creative ideas. This is particularly valuable for a relatively complex work, for the people working in a team, if one of them gets stuck on a matter, others/the rest could chip in their ideas and get the problem sorted But if you work on your own, for instance, you are the sole manager in the

13、 departmentc. If people did not work as a team, every one would have to wait for the decisi ons made by the manager and it was not easy to get people to take on responsibility for anything.d A huge and complicated project is not possible to be completed/done by merely one pers on. For in stance, 3 G

14、orges project-a huge amount of money, 30 million people have to emigrate to elsewhere, a lot of commercial contractse. t. You will get bored quickly if you work on you own. But if you work in a team.g Working in a team can in crease personal awareness of abilities and compleme ntary skills in collea

15、gueHow to improve teamwork:General ideas; friendly atmosphere; not bossy; patient; good manners; modest; leadership; good interpersonal skills; variety of experieneea. Variety of experience and a broad horizon would help to tackle urgent matters and establish his or her personal prestige WellexperiG

16、ncGd staff are capable of overcoming storms and crisesb On coming across problematic issues, new or inexperieneed staff usually will feel depressed and even start to panic. One or a number of experieneed staff will, in this kind of situation, automatically become the spiritual leaders of the team an

17、d can get the issues in question solved quickly.c. A wide range of experiences are important to a team member, because you never know what kind of problems might suddenly come up to you. Experiences in different fields will enhance the chanee of successfully sorting out the problem with your knowled

18、ge which is based on your past experiencePersonal qualities:a. The basis of the team work is mutual trust and friendly atmosphereb Good manners, not too bossy, patient, modest, leadership, good interpersonal skillsWHAT IS IMPORTANT WHEN.MANAGING A PROJECTENCOURAGING TEAMWORKKEEPING TO SCHEDULEKey po

19、ints: Team work, time pressure (keeping to the schedule)Team work: as explained in the teamwork sectionTime pressure:a. A well-designed schedule can clarify yourself to the project. You should ensure that you would be running before the schedule rather than after it.b Time is always of essence for a

20、 projectc. Failure to keep to the schedule will result in/cause late completiond. Late completion will lead to: civil litigation, injured party will become entitled to claim compensation/entitled to sue the breaching company.e. When the project is being processed/in the course of carrying out the pr

21、oject, there will be a lot of commercial activities in volved Such as in vestment banks adva nee cash; raw material supply, planning permission, sub-contract/outsource. Failure to stick to the schedule will affect above mattersWHAT IS IMPORTANT WHEN.DEALING WITH COMPETITIONPRICING POLICIESADVERTISIN

22、G STRATEGIESWHAT IS IMORTANT WHEN.SETTING PRICES FOR NEW PRODUCTSPRODUCTION COSTSCOMPETIORS7 PRICESKey points: Pricing; Advertising; Production costs; CompetitorJs price; Marketing; a wide range of services and productsPricing:a. (For a consumer): all consumers would like to go for higher quality an

23、d less expensive products. It is a comm on sense.b(For a manager): correct pricing policies can capture a large number of consumers in a short period of timec. For a newly established company: correct pricing policies are particularly important for newly established businesses The major task for the

24、m at the early stage is to draw the public attention and make their company and their brand known to the public When a new product is put into market, there may be very few people knowing/who know about it. curry source)Competitors price:a. Once a new product is put into market, it will immediately

25、face the competition from rivals. The price war sometimes can be incredibly fierce and crudeb Competitors price will mirror the consumers attitude about certain products and the satisfaction about their pricesc. *a If you fixed the price higher than your rivals without higher quality of service, you

26、 might soon find yourself in an unfavorable situation.g. Correct pricing policies could also defeat some competitors in a short period of time For example: Safeway, Tesco price war against all small bread manufactures In this case, Safeway and Tesco fixed their price for 7p per loaf, which is 23p ch

27、eaper than their competitors offer. As a result of this, in 35 days 廿me, most of their competitors went into liquidation.Advertising strategies:a. The fundamental task for a company is to make its products and itself known to the public There are many ways to achieve this, advertising is the most im

28、portant oneb Advertising through different media can cover nearly every corner in the world. The main channels are:-TV-RadioInternet-Newspaper-Bill Board-Poster-Magazinec. The advantage/point of advertising is not only about propagandizing your company but also competing against/with your rivals. A

29、company, through proper advertisements, can man age to introduce the adva ntages of their products compari ng to their rivals, and therefore convince the consumers that their products would be the right choice For in stance, Car manufactures can put in their new desig ns to the ads, ABS, double airb

30、ags to convince the prospective customers that their cars are safer than othersWHAT IS IMPORTANT WHENMOTIVATING STAFFFINANCIAL BENEFITSCAREER DEVELOPMENT OPPORTUNITIESWHAT IS IMPORTANT WHEN.INTRODUCING A REWARD SYSTEM FOR STAFFPURPOSE OF THE REWARD SYSTEMTYPES OF REWARD OFFEREDWHAT IS IMPORTANT WHEN

31、.AIMING TO REDUCE STAFF TURNOVER1FINANCIAL INCENTIVESCAREER STRUCTUREKey points: Financial benefits; Career developme nt/structure; reduce staff tur no verFin ancial Ben efits:a. Managers, company owners and supervisors have always been frustrated and bewildered by employees with little or no motiva

32、tion.b Staff always want reward for their contrlbution to the company and what they are worth. Such factors are just like market forces. The fundamental reason of looking for a job is to get pay. Staff do the job what they are paid for. Howevec quite often, the staff work over 廿me under their man ag

33、ers dema nd. If the compa ny fails to give proper financial ben efits staff might subsequently feel not being fairly treated, and therefore frustrate their enthusiasm for their workc. Staff want some sort of recogniti on for the job that they do. Correct fin ancial ben efits plan will arouse their e

34、nthusiasm; otherwise they would feel being ignored.d The job that the staff are doing is not always interesting, or the working environment may not be pleasant, or their colleagues might not be very helpful and coopera廿ve. In this kind of situation/under the kind of circumstance, the staff would bec

35、ome stressful and uninterested in their job. Correct financial benefits can normally distract staff from their dissatisfaction with.Career development/structure:a. Job-hunting is always a two-way process On one hand, the employees look for their ideal jobs, on the other hand the employer, at the sam

36、e time, look for competitive people An employer has a number of methods to attract the best people into its business. Such as high pay, traveling opportunities, company cars and training/career development opportunitiesb Good educational background is not the only element that the future employers w

37、ill take into account when they look for someone in the job market Postgraduate qualifica廿ons and professional trainings are equally or even more important than the higher education degrees When the HR managers only have 30 seconds to go through each applicants CVr the sector that will catch their e

38、yes are normally your qualification and professional training experiences, which show whether you suit their vacant positionsc. Nowadays, very few people would like to go for that kind of job-foolife posts. They all wish to have their jobs better and better. If an employee is able to get the opportu

39、nities to obtain some sort of professional training during the course of employment, this experience will definitely enhanee his value in the employment market and therefore benefits his future job-huntingd So in the twoway job-seeking process, while the employer is choosing its favorite people, the

40、 wise future employee will consider the training and career development opportunities with his/her future employer and try to make himself/herself more competitive in the employment market.WHAT IS IMPORTANT WHEN.RELOCATION A BUSINESSLOCAL WORKFORCE AVAILABLELOCATION OF SITEWHAT IS IMPORTANT WHEN.CHO

41、OSING RETAIL PREMISES TO RENTLOCATIONLENGTH OF CONTRACTKey points: location of the premises; local workforce; rent a premisesLocal workforce:a. Might technology support and skilful workforce are the two crucial elements leading a modern enterprises to success So when locating a business, the managem

42、ent people in the business got to consider local workforceb Skilful workers are just like the hands of a business, they are the direct creators of companys profitsc. The diversity of the workforces skills will diversify the quality of the products. (Swiss watch, Volkswagen cars)d Skilful workforce i

43、s particularly important to hi-tech oriented companies. The hi-tech products require the company to maintain a strong research and development team, which are normally the more valuable assets of the company.e When locating a business, the managers need to consider whether the local workforce is cap

44、able of producing such a strong R&D teamf Moreover, cheap local force will certainly reduce the production costs. (Consider why many foreign companies choose China as their manufacturing base)Location of the business site:IConsider the following issues:a. Whether it is convenient and easy for raw ma

45、terial supply and transporting out the products.b Whether it is easy to get access to the electricity, water, gas and other suppor廿ng energy supplies c. Whether it is convenient for most of staff to go to workd The property price theree Environmental issuesf Planning permissiong Tax liabilitiesThe l

46、ength of the con tract:a. Lon ger contract would cover issues in more details The contract should cover certain matter; which are likely to in cur, such as assignme nt,service charges, and rent review clause MarketingWHAT IS IMPORTANT WHEN.AIMING TO REACH NEW MARKETSMARKET RESEARCHADVERTISINGWHAT IS

47、 IMPORTANT WHEN.1ADVERTISING A NEW PRODUCTTARGET MARKETSCHOICE OF MEDIAMarket research:a. Marketing is the performanee of business activities that direct the flow of goods and services from producer to consumer or user.b Marketing research is always the first step before the company gets into the ma

48、rket.c. The fundamental goal of marketing is the satisfaction of consumer needs No organizati on can survive for Io ng without meeting con sumer needs People will simply not purchase a product or service that they do not needd Thus, any organization,if it is to be successful, must proceed from the g

49、oal of customer satisfaction and adjust its programs to deliver an offering meeting consumers needs g foreign medium and high range car manufacturers did not attempt to enter into the Chinese market until recent years, because following market researches, they discovered that Chinese consumers, in g

50、eneral, could not afford to buy and maintain expensive cars “f. ?6 Pizza, Pasta.h Talking about Market ResearchThe company has done a lot of market research for the product.Can you tell me how a company starts selling a new productDo you often carry out/conduct market researchWhats objective of mark

51、et researchOne of the purpose of market research is to find out whether theres a market for the product.We did a detailed market analysis.Market research is actually an analysis of a specific market for a particular product.We have to run the market test for two mon ths We have a wide product rangeT

52、he stock market is uncertain at the moment because interest rates are fallingAdvertisi ng:a. Advertising is the most useful way to propagandize a companys products and make them known to the public Advertising is also the way to get the products orientated whether the products are for female/male ma

53、rket, high earning people or low earning people Sports shoes. perfume)b When advertising a new product, it is essential to consider the target markets Consumers* needs in the target market.c. Choice of media: see Advertising Strategies.WHAT IS IMPORTANT WHEN.EXHIBITING AT TRADE FAIRQUALITY OF DISPLA

54、YSTAFF SELECTED Key issues: Quality of display in trade fairs; Staff selected for trade fairs;Quality of display in trade fairs:a. The quality of display will affect the public image of the company.b Trade fairs are the irreplaceable means of propagandizing products They provide the manufacturers wi

55、th the formal stages to display their productsc)a A trade fair is an important link and activity in commercial sale. Before a trade fair takes place, there normal are a lot of propagandas about itz and the organizer always tries to attract as many customers as possible to attend the trade fair.g. Co

56、n sequently, a trade fair will have massive influe nee on the public and market. And most of visitors to a trade fair will be the genuine buyers or at least would like to take interests in the companies and the products on the trade fair. And therefore a high quality of display in a trade fair would

57、 be the best opportunity for an ambitious company to promote its newest products and built up its good image(第 7 單元)WHAT IS IMPORTANT WHEN.ENTERTAINING CLIENTSTYPES OF ACTIVITIESCOSTTypes of Activities:a. Entertaining client is done by way of a series of activities. Such as a sightseeing tour; a foo

58、tball match, a ballroom party, an orchestra performanee, a ballet show, a fashion show, playing tennis and a formal meal, etcb The activities that you choose will const:itute a part of the first impression that you will give to your dients. So you should be careful when choosing the type of activities. You need to consider the clients ag已 educational and cul

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