企業(yè)人力資源HR人事資料 8_客房部新員工培訓(xùn)計(jì)劃(樓層主管)

1、 InitialInitial TrainingTraining PlanPlan 初初期期培培訓(xùn)訓(xùn)計(jì)計(jì)劃劃 TrainingTraining CoordinatorCoordinator 培培訓(xùn)訓(xùn)督督導(dǎo)導(dǎo)簽簽名名： SignedSigned byby Dept.Dept. HeadHead 部部門門總總監(jiān)監(jiān)/ /經(jīng)經(jīng)理理： Name of the new employeeDepartment: 新員工姓名部門 Date of Employment 入職日期Position職位 Initial Tasks初始任務(wù)和學(xué)習(xí)要點(diǎn) DateSignatures簽名Comments 日期Employee

2、員工Trainer 培訓(xùn)員備 注 INTRODUCTION OF HSKP DEPT. 部門介紹 BYLAW OF HSKP 管家部規(guī)章制度 PROPER BEHAVIOR FOR HOUSEKEEPING STAFF 客房部員工正確的舉止 JOB DESCRIPTION：FLOOR SUPERVISOR 樓層主管 JOB DESCRIPTION：HOUSEKEEPING CLERK 客房部文員 JOB DESCRIPTION：ROOM ATTENDANT 樓層服務(wù)員 DEPARTMENT COMMUNICATION 部門溝通 TELEPHONE SKILL 電話技巧 SANITATION S

3、TANDARDS 衛(wèi)生標(biāo)準(zhǔn) REASONABLE JOB REQUESTS 合理的工作要求 JOB SAFETY 工作安全 KEY CONTROL 鑰匙管理 ROOM STATUS 房態(tài) FLOOR ATTENDANT SERVICE 樓層服務(wù) TIPS 小費(fèi) HOW TO CONSERVE ENERGY 如何節(jié)省能源 ENTERING A GUEST ROOM 如何進(jìn)入客房 HOW TO CLEAN RUBBISH BIN 清潔垃圾桶 HOW TO CLEAN A GUEST ROOM 如何打掃客房 INTRODUCTION OF ROOM CONFIGURATION 房型介紹 HOW TO

4、 COLLECT ROOM SERVICE TROLLEY 如何收集送餐服務(wù)托盤和服務(wù)車 HOW TO CLEAN FURNITURE AND FIXTURES 如何清潔家具和設(shè)施 STRIPPING THE BED 如何撤換床上布草 HOW TO MAKING BED 鋪床 BATHROOM CLEANING 浴室清潔 HOW TO DUST 如何擦塵 HOW TO REPLENISH GUEST SUPPLIES 如何補(bǔ)充客用消耗品 HOW TO VACUUM ROOM 如何進(jìn)行房間吸塵 HOW TO POLISH SHOES 如何擦鞋 DISINFECTING GUESTROOM TEL

5、EPHONES 如何對(duì)客房電話消毒 CLEANING THE (MINIBAR) REFRIGERATOR 如何清潔（迷你吧）電冰箱 HOW TO WASH THE GLASSES 如何清洗玻璃杯 REMOVING STAINS FROM CARPET 如何去除地毯上的污漬 MAINTAINING HIGH QUALITY OF CARPET 如何保持地毯的高質(zhì)量 GENERAL CLEANING 如何做大清潔 HOW TO CONDUCT DAILY GUESTROOM CHECK 如何進(jìn)行日?？头繖z查 CLEANING GUEST FLOOR CORRIDORS 樓層走廊清潔 CLEANI

6、NG PUBLIC TELEPHONE AND ASHTRAY 公用電話及煙灰缸的清潔 CLEANING SERVICE AREAS AND EMERGENCY STAIRWAY 清潔服務(wù)區(qū)和緊急疏散樓道 HOW TO USE A VACUUM CLEANER 如何操作吸塵器 HOW TO SET UP A PANTRY ROOM 如何設(shè)置工作間 HOW TO RESTOCK TROLLEY 如何補(bǔ)充服務(wù)車 HOW TO PUSH A TROLLEY 如何推動(dòng)工作車 BABYSITTING 嬰兒看護(hù)服務(wù) EXPLAINING HOTEL GUESTROOM FACILITIES 如何向客人介紹

7、酒店客房設(shè)施 HOW TO DO TURN DOWN SERVICE 如何提供夜床服務(wù) HOW TO HANDLE GUEST LAUNDRY 如何處理客人洗衣 HOW TO HANDLE LOST AND FOUND 如何處理失物招領(lǐng) HANDLING LOST ITEMS 如何處理丟失物品 ITEMS ON LOAN TO GUESTS 借給客人的物品 GUEST LAUNDRY COLLECTING & ISSUING 客衣的收發(fā)操作標(biāo)準(zhǔn) ROOM TRANSFER TRANSFER OF AMENITIES 調(diào)房.調(diào)換房間設(shè)施 DO NOT DISTURB FOLLOW-UP 請(qǐng)勿打擾

8、房的跟蹤 HOW TO TAKE A REQUEST 如何接受請(qǐng)求 CHECKING AND REPLENISH MINIBAR 如何檢查和補(bǔ)充迷你吧內(nèi)物品 HOW TO REPORT NO BAGGAGE OCCUPIED ROOM 如何報(bào)告無行李住房 MINIBAR PROCEDURE 迷你吧操作程序 HANDLING CHECK OUT ROOM 如何處理退房 HOW TO REPORT SUSPICIOUS LOOKING CHARACTER 如何報(bào)告可疑人員 HOLDING OPEN AND SECURING GUEST ROOM DOOR安全開房門 HOW TO REQUEST GUEST SUPPLIES 如何申請(qǐng)客用消耗品 WEEKLY REQUISITION 如何做每周申請(qǐng) FLOWER REQUEST 鮮花申請(qǐng) ALLOWING ACCESS TO GUEST ROOM 進(jìn)入住人房的程序 ROOM LINEN INVENTORY 房間布草的盤點(diǎn) PRIORITY CLEANING 優(yōu)先清潔房間 RELEASING ROOMS BY TELEPHONE 如何通過電話修改房態(tài) ROOM WA