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1、- by elenano.1vocabularyno.2how to confirm your reservation no.3 common dialoguecontentsvocabularylobby 酒店大堂酒店大堂check-in/out 入住入住/退房退房room service 客房服務(wù)客房服務(wù)wake up call 叫醒服務(wù)叫醒服務(wù)single/double room 單單/雙人房雙人房book v. 預(yù)定預(yù)定deposit n. 押金押金charge v./n. 收費收費front desk/reception 接待處接待處vacancy 空房空房dear sir or m

2、adam,i made a reservation for a one bedroom pool villa for 2 nights, from may 16th 2017 (check-in) to may 18th 2017 (check-out).please kindly confirm whether the above reservation is in your record. if not, please contact me by email as soon as possible.thank you. best,bonniehow to write an email*su

3、bject: your name + hotel + room reservationcommon dialoguehow to check-in & check-outpart1 daily greeting2 room service 3partpartclerk: good afternoon. can i help you?bonnie: yes, i would like to check in.c: do you have a reservation?b: yes, my name is bonnie bennett. i have a reservation from m

4、ay 10th to may 14th. c: wait a moment, please. oh, yes, ms bennett. its for a double room with a swimming pool. c: is that right?b: yes.c: now, ms bennett, could you give me your passport, please?b: here you are. by the way, where is the restaurant?c: the restaurant is on the second floor. here is y

5、our room key. its on the 5th floor, room502. c: the elevator is over there. and we also have a cafeteria on the top floor, if you would like something to drink, you can also call room service.b: thank you.c: welcome. enjoy your stay!check-inc:good morning, ms. what can i help you?b: yes. check out ,

6、 please. bonnie bennett, room 502. here is the room key.c: fine. this is your bill, ms bennett. three nights at 100 dollars each, and here is the meal that you had in our hotel. that makes a total of 350 dollars.b:can i pay by credit card?c: certainly. may i have your card, please?b: here you are.c:

7、 please sign your name here.b: ok. is it possible to leave my luggage here? ill come back at 7pm.c: yes, well keep it for you. how many pieces of your luggage?b: just one. c: thats fine. have a nice day!b: thank you. see you later.check-outhow do you do? good morning, how are you? fine, thank you.ho

8、w was your day? great. i saw many amazing views, food were delicious.do you enjoy your stay here? daily greetinghow to order foodc: good evening. can i help you?b: yes, please. i want to order the dinner.c: what would you like to eat, ms?b: two pork rib, one with potato and the other with rice. c: anything else?b: yeah, one smoked salmon salad and two watermelon fresh juice with ice.c: ok, and when would you like to have your dinner?b: 6:30pm.c: fine. two pork rib.is that right?b: yes.c

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