莊恩平教授授課資源PPT學習教案

1、會計學1莊恩平教授授課資源莊恩平教授授課資源第1頁/共35頁第2頁/共35頁第3頁/共35頁第4頁/共35頁第5頁/共35頁 oral and written communication skills. 2. The U.S. Department of Labor regarding workplace skills for the future determined that communication skills are essential workplace tools for the 21st century 第6頁/共35頁Global Competenciesby the Co

2、uncil for Industry and Higher Education (CIHE), UK, 2011 Mean rankingAn ability to work collaboratively with teams of people from a range of backgrounds and countries8.2Excellent communication skills: both speaking and listening7.5A high degree of drive and resilience5.6An ability to embrace multipl

3、e perspectives and challenge thinking5.4A capacity to develop new skills and behaviours according to role requirements4.6A high degree of self-awareness Awareness4.4An ability to negotiate and influence clients across the globe from different cultures4An ability to form professional, global networks

4、3.9An openness to and respect for a range of perspectives from around the world3.6Multi-cultural learning agility (e.g. able to learn in any culture or environment)2.4Multi-lingualism1.7Knowledge of foreign economies and own industry area overseas Knowledge 1.7An understanding of ones position and r

5、ole within a global context or economy1.6A willingness to play an active role in society at a local, national and international level.0.5Skills第7頁/共35頁跨文化商務溝通課程應該教授主要內(nèi)容？第8頁/共35頁第9頁/共35頁第10頁/共35頁第11頁/共35頁 第12頁/共35頁 第13頁/共35頁行為行為非語言非語言語言語言態(tài)度態(tài)度價值觀念價值觀念第14頁/共35頁 第15頁/共35頁 In intercultural situations the

6、re is no right answer or no wrong answer, there is a different answer第16頁/共35頁Culture ACulture B A ABBSimilarity or DifferenceFromLittle to Much 管理視角管理視角 East and WestEast and EastWest and West第17頁/共35頁 BeliefsBeliefs ValuesValues Perception Ways of thinkingCulture ACulture CCultural synergy Culture

7、 B Perception Communication StyleCommunication styleWays of thinking 跨文化視角跨文化視角ABConflict zone第18頁/共35頁ChineseEnglish第19頁/共35頁 Business Negotiation Performance Evaluation第20頁/共35頁 Speaker oriented communication style Listener- oriented communication style第21頁/共35頁中國式的溝通中國式的溝通 Maybe、Probably、I guess、

8、 It is said that I will do my best to do something基本上（原則上）同意或可行的基本上（原則上）同意或可行的我們再考慮考慮 第22頁/共35頁BusinessnInternational BusinessnCross Cultural Management第23頁/共35頁Intercultural Business Communication MarketingAdvertisingHuman resourcesLeadershipNegotiationTeam work Performance Evaluation第24頁/共35頁 Valu

9、eNorm Behaviors Culture Is Like an OnionOutside InInside Out 診斷模型診斷模型 Diagnostic Model (Onion Model)第25頁/共35頁Intercultural CompetenceGlobal Mindset Knowledge CulturalAdaptation Communication Skills CultureCulture-General Intercultural AwarenessFlexibility PsychologicalAdaptation Communication skillNonverbal Communication skillCommunication strategy Intercultural Perspective cultureCulture-Specific M: Mentality A: Adaptation K: Knowledge S: SkillsHistory PoliticsReligion systemValue NormCustomWay of thinkingCommunication style第26頁/共35頁公司案例公司案例 如何組織教學、如何組織案例教學是講解課文、分析案例還是組織學生分析案例、培養(yǎng)學生學