英語講座-商務(wù)

1、英語培訓(xùn)英語培訓(xùn)- -商務(wù)出國篇商務(wù)出國篇中國石油中國石油北京油氣調(diào)控中心北京油氣調(diào)控中心熊驍場景介紹場景介紹213機(jī)場（機(jī)場（3 3）購物（購物（2 2）餐廳（餐廳（3 3）24商務(wù)（商務(wù)（2 2）機(jī)場-詞匯1機(jī)場指示牌機(jī)場指示牌International Airport 國際機(jī)場 Arrival 到達(dá)Domestic Airport 國內(nèi)機(jī)場 Departure 出發(fā)Airport Terminal 機(jī)場候機(jī)樓 Transfer 中轉(zhuǎn)Restroom/Lavatories/Toilet 廁所 Boarding 登機(jī)Check-in 登機(jī)手續(xù)辦理 Delayed 延誤Boarding Pas

2、s 登機(jī)牌 Landing 著陸 Security Check安檢Custom 海關(guān) Luggage Claim 行李領(lǐng)取處3機(jī)場-對話1I am checking in for my flight to _ .我來辦理飛往_的值機(jī)手續(xù)。Would you prefer a window seat or an aisle seat?您喜歡靠窗的座位還是過道的座位？How many luggage you want to check in? 您有幾件托運(yùn)行李。I have two check-in luggage and one carry-on.我有兩件托運(yùn)行李和一件手提行李。This is

3、fragile, please handle with care.這個是易碎品，請注意。They havent assigned the gate of your flight from _ to _ yet.航空公司還沒有為您下一個航班辦理登機(jī)口。This is overweight. 您的行李超重了。4機(jī)場平面圖5機(jī)場-注意事項(xiàng)1提前查詢乘坐飛機(jī)的航站樓以及航空公司。提前查詢允許行李重量，尺寸及攜帶物品。注意小推車是否免費(fèi)。 Cart/Trolley注意辦理登記柜臺。 First Class/Business/ Economy5. 排隊(duì)互相留出空間。 6機(jī)場-詞匯2機(jī)場出人境機(jī)場出人境Pa

4、ssport 護(hù)照 Gate 登機(jī)口Visa 簽證 Shuttle 機(jī)場小巴Declaration Form 申報表 Elevator 電梯Currency Exchange 貨幣兌換 I 94 form 出人境表Information Center 問訊處 Duty Free 免稅Business 公務(wù) Study/Training 培訓(xùn)7機(jī)場-對話2May I see your passport, please? 麻煩請給我你的護(hù)照。Where are you staying? 將在那兒住宿? Whats the purpose of your visit? 旅行的目的為何? How lo

5、ng will you be staying in _ ?預(yù)計(jì)在_停留多久? Your passport and declaration form, please. 請出示護(hù)照和申報單。Do you have anything to declare? 是否有任何東西需要申報? These are for my personal use.這是我私人使用的東西。Do you have any liquor or cigarettes?你有攜帶任何酒類或香煙嗎？You will have to pay duty on this.你需要為此項(xiàng)物品交稅。8機(jī)場-對話2I cant find my lug

6、gage. Here is my claim tag.我找不到行李了，這是我的行李票。Can you describe your luggage?請描述下你的行李。Please deliver the baggage to my hotel as soon as youve located it.一旦找到，請立即送至我的酒店。9機(jī)場-注意事項(xiàng)2如實(shí)進(jìn)行海關(guān)申報。避免進(jìn)入Check List (黑名單） 貨幣，煙酒，電子產(chǎn)品2. 提前熟悉行程安排，目的地名稱、公司名稱，住所名稱等。3. 如海關(guān)要求開箱檢查，立刻打開受檢，不要遲疑。 如海關(guān)人員示意通過，也不要懷疑，立刻提出行李離開。 10Seco

7、ndary Security Screening Selection機(jī)場-詞匯3機(jī)艙服務(wù)機(jī)艙服務(wù)Water 水 Chicken 雞肉Tea 茶 Beef 牛肉Coffee 咖啡 Pork 豬肉Coke 可口可樂 Fish 魚肉Diet Coke 無糖可樂 Vegetarian 吃素Sprite 雪碧 Rice 米飯Pillow 枕頭 Noodle 面條Blanket 毛毯 Smashed Potato 土豆泥Orange Juice 橘子汁 Ginger Ale 姜酒Apple Juice 蘋果汁 Dr. PepperTomato Juice 番茄汁 Pepsi 百事可樂Vacant 無人 O

8、ccupied 有人 11機(jī)場-對話3When will we take-off?什么時候給夠起飛We will arrive at _ at _ p.m. local time.我們將于當(dāng)?shù)貢r間_ 點(diǎn)到達(dá)_ 。Could you please turn down the air conditioner?您請把空調(diào)開小一點(diǎn)。Adjust your seat.調(diào)整座椅靠背。Open the shades.打開遮光板。Put up your tray table.收起小桌板。Fasten your seat belt.系緊安全帶。12機(jī)場-注意事項(xiàng)3隨身佩戴紙筆。明確安全出口。系好安全帶。 13餐

9、廳-詞匯1Appetizer 開胃菜 Burger 漢堡包Main Course 主菜 Sandwich 三明治Sides 配菜 Well done 全熟Dessert 甜點(diǎn) Medium Well 九分熟Combo 套餐 Medium 七分熟Specials 特價菜 Medium Rare 五分熟Napkin 紙巾 Rare 三分熟Straw 吸管 Ribs 豬排 Steaks 牛排 14餐廳-對話1How many are we having?今天幾人就餐。Party of _._人。Smoking or nonsmoking?吸煙區(qū)還是非吸煙區(qū)？There will be a _ min

10、utes wait.您可能需要等_分鐘。What would you like to drink?您想喝點(diǎn)什么？What would you like to order?你想點(diǎn)什么餐？What do you recommend?您有什么推薦？ 1516餐廳-點(diǎn)餐17餐廳-點(diǎn)餐餐廳-對話2Check please.結(jié)賬。All together or separate？一起付還是分開付。Tip included/ Gratuity小費(fèi)已包括。Keep the change.請保留找零。Is tip included?小費(fèi)包括在內(nèi)嗎？May I get a to-go box?請跟我一個打包盒。

11、18餐廳-注意事項(xiàng)提前詢問是否有著裝要求。 Business/Casual. Jeans allowed?不要大聲喧嘩，聲音盡量放低TIP：10%-15% 小費(fèi)是服務(wù)行業(yè)中通行的對服務(wù)人員的酬謝方式。 給服務(wù)人員的小費(fèi)以紙鈔為佳。 不要把小面額硬幣當(dāng)小費(fèi)處理掉。19購物-詞匯1Supermarket 大超市Department Store (Mall) 百貨大樓General Store 雜貨商店Outlets 奧特萊斯Information Center/ Customer Center 詢問處Brochure 小冊子Coupon 打折劵Clearance 清倉大甩賣20% OFF 8折Pl

12、us tax 稅另加20購物-打折21購物-詞匯222購物-對話1How may I help you?需要幫忙嗎？I am just looking around.我只是隨便看看。May I try this on？我能試試嗎？Where is the fitting room?哪里是試衣間?I am looking for _ ?我想買_ 。I would like to take this one.我要這一件。23購物-注意事項(xiàng)1排隊(duì)試衣 Line Start Here （一次性可試多件衣服，試完后只要將多余衣服放在更衣室內(nèi)即可離開）歐美人體格較大，建議試小號的衣物。特殊打折季時，打折店

13、可能會根據(jù)情況限制個人購買量 Thanksgiving (Black Friday), Christmas and New Year Mothers Day, Fathers Day St. Valentines Daywww. 24購物-詞匯2Dollar 美金Pound 英鎊 Euro 歐元Cent 分Contract Price 合約價Regular Price 正常價Receipt 小票25購物-對話2Is everything okay for you?/ Do you find everything you need?你對我們的服務(wù)還滿意嗎？How would you like t

14、o pay for it? Cash/Credit你想用現(xiàn)金/信用卡結(jié)賬？I am sorry you are on the Cash Line/Card Line.很抱歉您在現(xiàn)金/銀行卡通道上。Self Check-out.自助購物通道。Fast Line (less than 20 items).快速購物通道（少于20件物品）26購物-注意事項(xiàng)2注意標(biāo)示。如果排隊(duì)錯，道歉即可。注意售貨員，他們可能推銷為公益機(jī)構(gòu)捐款。Donate Dollars.保留小票，以便商品退回/換貨。 27商務(wù)-對話1Whats up?/How are you?/How is everything?最近怎么樣。No

15、t much./Fine, thanks./Just so so.還可以/很好/一般般Thank you for a very enjoyable lecture/trip.感謝您的講解/旅程。Take care.多保重。I hope everything goes well.愿事事順利。28商務(wù)-對話1Our American friends,My colleagues,Ladies and Gentlemen,On behalf of all the members of our mission, I would like to express our sincere thanks to

16、you for inviting us to such an _.We really enjoyed the delicious food and excellent wine. I enjoyed meeting and talking to you, and sharing the time together. As we say, well begin is half done. I hope we will be able to maintain this good relationship and make next year another great one together.T

17、hank you again for the wonderful party, we had a great time.In closing, I would like to invite you to join me in a toast.To the health of our American friends,To the health of My colleagues, andTo all the ladies and gentlemen present hereCheers!29商務(wù)-注意事項(xiàng)1如何祝酒如何祝酒站到一個明顯的位置，得到大家注意等大家都安靜下來，或者拿餐具輕敲下酒杯在祝詞過程中，把酒杯放在腰部位置在祝詞結(jié)束后，把酒杯抬高至眼睛祝酒詞越短越好中途離席 Excuse me3. 餐巾布放在腿上。 30商務(wù)-對話2How big is your company?貴公司規(guī)模有多大？What does your company do?貴公司主要經(jīng)營業(yè)務(wù)是什么？Do you have