7101商務(wù)交際英語(2)試題A卷外貿(mào)英語口語

1、7101 Axx廣播電視大學(xué)2006 年 1 月期末考試商務(wù)交際英語2）試題I. MULTIPLE CHOICE（ 10小題，每小題1 分，共 10分）1 .Which of the following is NOT about the guidelines for writing effective instructions?a.Number each step and start it with a noun.b.Put the steps in sequential order.c.Describe each step separately so readers will not ove

2、rlook a step.d.If a step should be carried out only under certain conditions,describe the conditions first.2 .Why a clear and limiting is title an important part of a set of instructions or manual?a.Because it tells readers what steps they should follow.b.Because it tells readers what steps they sho

3、uld not follow.c.Because it tells readers what the instruction or manual does and does not cover.d.Because it tells readers whether the instruction or manual is effective or not.3 .If you want to organize cumbersome detail into an easy-to-follow format, which of the following graphic type can you us

4、e?a.Organization chartb.drawingc.photographd.table4 .Which of the following is NOT a characteristic of a multimedia presentation?jection of three-dimensional objectsd.video clips with sound5 .Which of the following should be regarded as quality customer service?a.Be accessible

5、.b.Give knowledgeable responses.c.Maintain continuous contact.d.All of the above6 .Which of the following is TRUE?a.b.c.d.A service provider who lies is breaking the law.A service provider who makes a mistake is breaking the law.7 .Which of the following is NOT considered nonverbal symbols that are

6、used in the environment?a.Friendliness of the people in that environment.b.Physical appearance of furnishings and decor.c.Arrangement of tables, chairs, and so forth.d.Use of color.8 .Why feedback is critical to a speaker?a.Because it is the only way that a speaker will know whether he or she is cor

7、rect in his pronunciation.b.Because it is the only way that a speaker will know whether his or her message has been understood.c.Because it is the only way that a speaker will know what response he or she will make.d.All of the above9 .What is the function of the meetings in which oral reports are p

8、resented to clarify previously distributed written information?a.To develop new ideas.b.To inform.c.To delegate work.d.To persuade others.10.If a job applicant has considerable job-related work experience, when preparing a resume, he should organize the work experience section by .a.job titleb.funct

9、ional orderc.by dated.employerII. TRUE / FALSE（ 10 小題，每小題 1 分，共 10分）Write a T in the space provided if the statement is true. Write an F in the space if the statement is false.Your judgment should be based on your understanding of the course book._ 11. People read a process description to learn how

10、to perform a task._ 12. If you ask for a response to your request, most receivers will consider youpushy or aggressive._13.It s okay to talk to a coworker at lunch about a customersituation if you donthtencaumsteomer._ 15. A person who feels that he or she knows everything has a very good levelof se

11、lf-confidence._16. Feedback is important because it tells the speaker that you are listening tohis or her message._17. Effective meetings generally have only one objective._18. The first step in any job search is to find the jobs available._19.A resume is just a summary of a student s academic quali

12、fications femployment._ 20. Before interviewing for a job, prepare yourself for probable questions.III.CASE ANALYS（IS10 分）Rewrite the following short paragraph by identifying all errors and correcting them:IV. READING COMPREHENSI（ON10 小題，每小題 2分，共 20分） Read the following two passages and answer the q

13、uestions.Passage One:Gestures are the “silentlanguage ” of every culture.We point fingers or move another part of the body to show what we want to say.It is important to know the body language of every country or we may be misunderstood.In the United States,people greet each other with a handshake i

14、n formal introduction. The handshake must be firm.If the handshake is weak, it is a sign of weakness or unfriendliness. Friends may place a hand on the others arm or shoulder.Some people, usually women, greet with a hug.Americans like to look the other person in the eyes when they are talking. If yo

15、u don t do so, it means you are bored, hiding something, or are not interested. But when you stare at someone, it is impolite.Learning a cultures body language is sometimes very difficult. If you dont know what to do, the safest thing to do is to smile.22. From the first paragraph we can know that_.

16、A. gestures don t mean anything in a talkB. gestures can help us to express our meaningC. we can learn a language well without its body language23. If you stay in the United States, you should _.A. shake your friends hands all the timeB. greet your friends in a polite wayC. greet a girl friend by pu

17、tting hands on her shoulders24. In the United States, people often _.A. show their friendship by touching each otherB. say “ pardon me ” to each other in a talkC. get nervous when you stand too close to them25. When you are talking with American people, you should.A. hide something in order not to s

18、how your tirednessB. look at him in the eyesC. stare at him and give him a response26. Which of the following is the best title for the passage?A. How to Shake Hands with AmericansB. The Importance of a Smile in CommunicationC. How to Deal with Americans NonverballyPassage Two:Tired of your job and

19、looking for a new one? Or maybe you recently graduated from college and are looking for your first employment.The key to getting the job you want is your resume? Heres how to write a winning one:1 .Keep your resume to only one page, two at most. Dont list everything youve ever done in your whole lif

20、e. List only what is important and relates to the job youre applying for.2 . Your resume should include： Your name, address and phone number at the top of the page. Your educational background, beginning with your most recent school. Include the schools name,location,the dates you attended and the d

21、egree or certificate you received. List high school only if you didnt go to college. Your work experience. Again, begin with the most recent.Include the name and location of each employer, as well as your job title and dates of employment.3 . Briefly describe your responsibilities at each job. Use s

22、hort, active sentences.For example, Supervised 12 sales clerks.Be specific.Dont just write,Increased overseas sales. Instead, say, Increased overseas sales by 20 percent. Also include any honors or awards you received.4 .Make your resume easy to read. Put headings in bold. Also highlight in bold any

23、special skills you have, or list them with bullets. Leave plenty of space between lines,too.5 . Use a laser printer to print your resume? If an employer cant read it easily, he wontread it at all.Print your resume on good quality paper,too.Avoid brightly colored paper. The employer is more intereste

24、d in your re sumie s content than its coloi6 .Proofread your resume very carefully.Ask a friend to proofread it,too.No employer wants to hire someone who isnt careful to avoid mistakes.Happy job hunting ！27 .According to the passenger,It s suggested to make the resumeA.as detailed as possible.C.as y

25、ou like, for that it doesn t matter elaborate or general.28 .Which is the least important in a resume following?A. Your educational backgroundB. Your nameC.Your hobby29. Which is the best description in a resume?A. Increased overseas sales.B. Do well in overseas sales.C. Increased overseas sales by

26、20 percent.30. The sentence in bold means?A. do not use words difficult to understandB. use simple sentenceC. make the employers easy to find your excellence.31.Whether educational background or work experience, you d better bewith the most experience.A. earliestB. recentC. outstandingV. TRANSLATIO（

27、N 3段短文，每段5分，共 15分）Translate the following passages into Chinese:32.33. You may want to give handouts to your audience members so that they have visual documentation of your presentation.When you give the audience your handout depends on how you d like them to use it.At the beginning of your presenta

28、tion,audience members can use the handout to follow your points and to add additional notes.During your presentation,the handout can emphasize or add detail to a particular point you are making. At the conclusion of your presentation, the handout can supply reference materials that your audience can use later.34.Use an agenda to determine and control the direction of the meeting. Problems arise when