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1、C3:ReviewTestLMaxjImtilldonthave5IIthefiguresIneedforther&portiTom:Don11worry.THgetthemforyoufifyoulike*2. Sue:Impossible!Icantcallall125peopleonthislisttoday.Ken:Dontgetupset1*11callsomenFthemforyou,3. Tom:IliavetoorganizeFoodandaccommodationfor35people!Liz;Dontworry,IllmakeUicarrangcMncrtswittithe
2、hotel.4. Ann:Ohno!Oursupplierscantdeliveruntilnextweek.Sam:Noproblem.THtalktothem.Theyknowwecantwait.5. CmIhavearealproblem!Robjustdoesntliftertome,Eva:Hecanbeverydifficult.Illtalktohim,ifyoulike.rn進度成績備注常見問題討論吧0/退出1. Someofthegoodsaredamaged.Wehavetoaskoursuppliertosendusareplacement.2. Theorderwas
3、notcomplete.Someoftheitemsweremissing.3. Theorderwasnotcompletesopleasesendustherestofourorder.4. Weareverysorryaboutthedelay.Weknowyouneedthego-odsurgently.5. Wecannotwaitanylonger.Wewanttocanceltheorder.6. Unfortunately,someofthegoodsweredamagedintransport.7. Whataboutreturningallthegoodsandasking
4、forarefund?8. Theyhavenoideahowtosolvetheproblem.9. Weneedtoordersomestatiorery.Wearecompletelyoutofstock.10. SofyouraccountnumberisOCSdashseveneighttwoone.(0 t. A little stress can De good ror you(二)c. Stress is always bad for your hes2. Positive stress doesnt last for a long tim。a. True(2) b. Fals
5、ec. Doesnt say3. How can positive stress help you?Finally, it is also important to take breaks during the day. During those breaksr do something you really enjoy!Somestressforashorttimeisveryoftenpositive.:tcanhelpyoutodomoreatworkandincreaseyourhappiness.Monybusinesspeoplesoythottheyworkbetterwitht
6、hatkindofstress.Theyforexamplerthathavingtoworktotightdeadlinesmakesthemmoreefficient.Sorifyoufeelstressedatwork,trytounderstandifitispositiveornegativestress.Moreimportantly,learntodealwithit.Keephealthybyeatingwellandtakingregularexercise,andtrytoqstasmuchsleepasyouneed.a.Ithelpsyoutoworklongerhou
7、rsob.Ithelpsyoudomorework.c.Ithelpsyoutotemorehealthy.4. WorkingatweekendscancausepositiveOa.Trueb.Falseqc.Wedontknow5. Thearticletalksaboutdifferentwaysofstress.Whichonedoesitnottalkabout。a.Eatingtherightfood.。b.Goinghomeearly.能見向踴討論PH。C.OCS-82L42.Whwt沁tliyproblemwiththworder?c.TKe*ysunttHcwrongood
8、s.qt.HolFofthegood工arc?notinperfectcondit)c.Halfofthegoodsaremissing.jures3. Whatis.theproblem.o.Thewomencnn*tfinishthereport.CbOavidcan,tfinishthreport.Dc.7hemanigupset.4. Whatdoocthwomanhavetodonow?。a.Canceltheorderandcollecttheqoods.t.ReplacetheQoodcthataredamaqad.5. What 沁 the man Qoinq to do7c.
9、Sendgoodcthataretherightcolour.c.Typeupthefigureserr-iailthereport.,t.raxtHefiguresandemailthe-report.。c.EmoiltheHqurcandfaxthereport.Mark:HiTony.HowarethetranslationsoftheOCSbrochure7Tony:Twoofthesectionsarefinished.Mark:(1)Buttherearefivesectionsintotal.AndeverythinghastogototheprintersbythTony:Ik
10、now,Imsorry.Butthebrochureisverytechnical.Mark:(2)Isthattheonlyproblem?Tony:No.Theresanotherone.OCSarestillchangingthetextinthebrochure.ItsdrivingmemaMark:(3)Changingit?Idon*tunderstand?Tony:TheOCSSalespeopleandMarketingpeoplecan,tseemtoagiee.Mark:So,youdonthavethefinalversionofthetext.(4)Isthatright?Tony:Yes!Mark:Isee.TiltellOCStofinalizethetextassoonaspossible.Don,tworry.(5)1*11sortthisproblemoutforyou.進度成績備注常見問題討論吧退出1.BorisOpienskicalleda
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