供應(yīng)商管理奔馳供應(yīng)商評審中英文文件

1、第1頁共88頁潛在供應(yīng)商評估指南第2頁共88頁評估范圍A-Management管理B-TechnologyandDevelopment技術(shù)與開發(fā)C-Quality質(zhì)量D-Production生產(chǎn)E-Engineering(ProductandProcess)工程(產(chǎn)品和過程)F-Logistics/Supply物流與供應(yīng)G-Sub-supplierManagement分供商管理H-CostManagement成本管理第3頁共88頁打分指南ScoringGuideTeamevaluationmustberecordedintoExcelfile.InputcommentsonCOMMENTSpa

2、ge.團(tuán)隊評價必須用Excel文件記錄，在注釋頁上輸入注釋。PointsColorDefinitionEffectonDCprocesses在DC流程顏色表示的定義：0redSupplierdemonstratesneitheradocumentedprocess/procedurenoranappliedpractice.0分紅色供應(yīng)商示范既無文件化流程/程序，又無應(yīng)用的實例Processwillcertainlycauseproductfailureand/orunsatisfactorycommunicationwiththecustomer過程肯定會發(fā)生產(chǎn)品缺陷和招致顧客抱怨。1 re

3、dDocumentedprocess/procedureexistsbutisincompleteornotfullyimplemented.1分紅色有文件化流程/程序，但不完善或沒有完全的貫徹。Processwillprobablycauseproductfailureand/orunsatisfactorycommunicationwiththecustomer過程大概會發(fā)生產(chǎn)品缺陷和招致顧客抱怨。2 greenProcess/procedureiscompletelydocumentedandacceptablyimplemented.2分綠色流程/程序是完整的并備有證明文件，貫徹情況可

4、以接受。Processwillprobablynotcauseanyproductfailureand/orunsatisfactorycommunicationwiththecustomer過程大概不會發(fā)生產(chǎn)品缺陷和招致顧客抱怨。3 greenAcompletelydocumentedprocess/procedureisfullyimplementedandmeetsminimumrequirements.3分綠色具有完整的備有證明文件流程/程序，并得到完全地貫徹。and/orAccordingtotheevaluationteam'sexpertisetheprocesswill

5、notcauseanyproductfailureunsatisfactorycommunicationwiththecustomer依照評估團(tuán)隊專家的意見，過程不會發(fā)生產(chǎn)品缺陷和顧客抱怨。N/AgreenN/A項綠色Theevaluationteamagreesthatthisquestionshouldnotbescored.EnterNAintotheScoreboxandexplainreasonsonCOMMENTSpage.評估團(tuán)隊同意不記分的這些問題，記分箱內(nèi)輸進(jìn)NA,并在注釋頁解釋原因。Questionisnotapplicableforthisparticularcommod

6、ity/process對于特殊的商品/過程，問題不適用。NoteTheteammustreachaconsensusoneachquestionscore.注意：每一項問題的打分，團(tuán)隊必須達(dá)成一致意見。第4頁共88頁A-Management/管理Comments:注解：TheManagement(e.g.BoardofManagement,PlantManagement,SectionManagement)developsthequalitypolicyforthecompany,definesitandcommitsallareasandlevelstoit.Thisallowsspecif

7、icqualitygoalsandalsoaqualitysystem(Qsystem)tobeagreedupon.Qualitymustberegardedasanoverallmanagementtask.Themanagementmustconcernitselfwiththefollowingsubjects:提交并詳細(xì)說明所有范圍、級別的公司經(jīng)營(例如：管理部門、工廠管理、項目管理)發(fā)展的質(zhì)量方針。允許已經(jīng)同意的特殊目標(biāo)和質(zhì)量體系。質(zhì)量必須當(dāng)作一項全面的經(jīng)營任務(wù)。經(jīng)營必須涉及它自身具有的如下題目：BusinessPlan*商業(yè)計劃Comparisonofinternal&e

8、xternalperformancedata國內(nèi)外性能資料對照Businessresults商業(yè)成果Employeesatisfaction員工滿意Customersatisfaction客戶滿意“Management"describestheorganizationalentityinthecompanythatisresponsibleforprofitandloss.管理層描述在公司內(nèi)負(fù)責(zé)利潤和消耗的組織實體。Remark:*=Businessplanmeans:localplantperformancetargets注，商業(yè)計劃意味著：當(dāng)?shù)氐墓S執(zhí)行目標(biāo)ChecklistOv

9、erview:評審清單總覽1 Havegoalsbeendefinedandaretheyconsistentlybeingfollowed?是否制定目標(biāo)，并且始終遵循？1aDoesthesupplierhaveprocesstoupdatetheirbusinessPlan?供應(yīng)商是否有更新商業(yè)計劃的流程？1bAreobjectivesdevelopedfromthebusinessplan?所有目標(biāo)是否都源于商業(yè)計劃？2 Isthereaprocessformanagementreview?是否有管理評審流程？2aAreobjectivesdefinedandcontrolledonall

10、levels?是否界定和控制所有等級的目標(biāo)？2bDoesthesupplierperformregularlyscheduledqualityauditsinternally?供應(yīng)商是否實施定期的內(nèi)部質(zhì)量評審？2cDopreventiveandreactivemeasuresderivefromthisevaluation?第5頁共88頁是否有針對評審（結(jié)果）的糾正和預(yù)防措施？3 Isthereaprocessforevaluatingthecapabilityoftheestablishedresources（employees,equipment,methods,material）?是否有

11、流程來評估已經(jīng)建立的資源能力（如人員、設(shè)備、方法和材料）？3aDoestheorganizationidentifyandallocateappropriateresourcesforincreaseofcustomersatisfaction?為提高顧客滿意度，組織是否識別和分配適當(dāng)?shù)馁Y源？4 Isthereaprocessforthemanagementofemployeesatisfactionwithsuitablemethods?是否有合適的方法來管理員工滿意度的流程？4aDoesthesupplierhaveaprocessforqualityawareness?供應(yīng)商是否有關(guān)于（

12、提高）質(zhì)量意識的流程？4bDoesthesupplierpromoteanymotivationalactivity（e.g.smallgroupactivity）toassureandimprovethequality?供應(yīng)商是否推行員工激勵活動（例：小組活動）以保證和改善質(zhì)量？5 Doesatrainingprogramexistwhichsupportsachievingthescopeofbusinessandfulfillmentofcustomerrequirements?是否有支持完成商業(yè)經(jīng)營范圍和履行顧客需求的培訓(xùn)計劃？5aDoesthesupplierhavedocument

13、edtraininganddevelopmentprogramsforitspersonnel?供應(yīng)商是否有針對員工的書面化的培訓(xùn)和開發(fā)計劃？5bIndividualTraining:doesthetrainingprogramfittothejobspecifications?個人培訓(xùn)，培訓(xùn)計劃是否合適于崗位說明？5cWhatkindsofinformationdotheemployeesgetaboutcustomerrequirementsandaboutachievementofobjectives?在顧客需求和目標(biāo)績效方面，員工得到了哪些信息？A1Havegoalsbeendefin

14、edandaretheyconsistentlybeingfollowed?是否制定目標(biāo)，并且始終遵循？Comments:注解：“Goals“arespecificationsforproducts,processes,operationsandservicesdefinedforalllevels.Theseobjectivesarederivedfromcustomerrequirements,thecompetitivesituation,thelegalenvironmentandinternalrequirementsaswellasadherencetothezerodefects

15、trategy目標(biāo)是.對于產(chǎn)品、過程、操作和所有級別服務(wù)界定的規(guī)范。這些目標(biāo)源于顧客的要求、競爭的位置、法定的環(huán)境、國內(nèi)需求以及堅持零缺陷戰(zhàn)略。Examples:ppm-data,ppm數(shù)據(jù)nonconformancedata,第6頁共88頁不合格品數(shù)據(jù)qualitycosts,質(zhì)量成本A1aDoesthesupplierhaveaprocesstoupdatetheirbusinessplan?供應(yīng)商是否有更新商業(yè)計劃的流程？Comments:注解：A“businessplan“isadocumentwithcompany-specific,strategicprojectsandgoals

16、tobefulfilledorachievedinadefinedperiod.商業(yè)計劃是一種文件，含有公司特定在某一時期要實現(xiàn)或達(dá)到的戰(zhàn)略性計劃和目標(biāo)。A“businessplan"isacontrolleddocument商業(yè)計劃是一個受控文件。Examples:例如：writtenoperatingsystemprocess,書面的運行系統(tǒng)流程procedureorpractice程序或慣例A1bAreobjectivesdevelopedfromthebusinessplan?所有目標(biāo)是否都源于商業(yè)計劃？Comments:注解：Objectivesshouldbefixedi

17、nawaytoachievefulfillmentofBusinessplan.確定目標(biāo)以完成商業(yè)計劃Examples:例如：a) Corporate-wideobjectives公司范圍的目標(biāo)Improvingmarketshare改進(jìn)市場份額Continuousqualityimprovement質(zhì)量持續(xù)改進(jìn)b) Product-relatedobjectives同產(chǎn)品有關(guān)的目標(biāo)Scrap-failurerates廢品/故障率第7頁共88頁deliveryquality(ppm)交付質(zhì)量(ppm)Processcapabilityimprovement(Cpk,Ppk)改進(jìn)過程能力(Cpk

18、,Ppk)Reliabilityimprovement改進(jìn)可靠性Environmentaltolerance.環(huán)境的忍受力c) Customer-relatedobjectives與顧客有關(guān)的目標(biāo)Shorteningoforderprocessingtime(inquiries,orders)(differenceindays)縮短定單處理時間(詢價、定購)(以天區(qū)分)Improvementofcustomersatisfaction(reductionofthenumberofcustomercomplaintschange%)改進(jìn)顧客滿意度(減少顧客抱怨的數(shù)量變化率)Reductionin

19、thereactiontimeintheeventofcomplaints(differenceindays)在抱怨事件方面減少反應(yīng)時間(以天區(qū)分)Improvingdeliveryreliability(on-timeperformance).改善交付可靠性(準(zhǔn)時履行)d) Generalobjectives總體目標(biāo)Costreduction減少成本Advancedqualityplanning先期質(zhì)量策劃Increasingemployeesatisfaction不斷增加的員工滿意度Monitoringtheeffectivenessofcorrectiveactions監(jiān)測糾正措施的效果

20、QualitysystemupgradefromISO9001toISO/TS16949質(zhì)量體系從ISO9001升級到ISO/TS16949FurtherdevelopmenttowardsTQM,EQAetc.更進(jìn)一步地向TQM,EQA等發(fā)展e) Productionrelated與生產(chǎn)有關(guān)的ppm-data,PPM第8頁共88頁nonconformancedata,不合格品數(shù)據(jù)qualitycosts,質(zhì)量成本absenteeism,缺勤率A2Isthereaprocessformanagementreview?是否有管理評審流程？Comments:注解：Companymanagement

21、mustperiodically(atleastonceeachyear)ensurethattheestablishedqualitysystem(withallelements)iseffectiveandmeetstheneedsoftheorganization.Theaimofthisassessmentistocontinuouslyoptimizeandadapttochangedconditions(market,technologyetc.).公司管理層必須定期的進(jìn)行管理評審(每年至少一次)，確保已制定的質(zhì)量體系(所有元素)是有效的，并滿足組織要求。預(yù)定的目標(biāo)要不斷優(yōu)化以適應(yīng)

22、市場、技術(shù)條件的變化。A2aAreobjectivesdefinedandcontrolledonalllevels?是否界定和控制所有等級的目標(biāo)？Comments:注解：Objectivesmustbedevelopedandfolloweduponalllevelsfromtopmanagementtotheshopfloor.目標(biāo)必須從最高管理層到車間現(xiàn)場各個級別上展開，并且得到遵循。Examples:舉例：Goals/objectives:目標(biāo)/目的a) Corporate-wideobjectives公司總體目標(biāo)Improvingmarketshare改善市場份額Continuous

23、qualityimprovement質(zhì)量持續(xù)改進(jìn)b) Product-relatedobjectives與產(chǎn)品相關(guān)的目標(biāo)Scrap-failurerates第9頁共88頁廢品/故障率Supplierdeliveryquality(ppm)供應(yīng)商交貨質(zhì)量ppmProcesscapabilityimprovement(Cpk,Ppk)過程能力改進(jìn)(Cpk,Ppk)Reliabilityimprovement改進(jìn)可靠性Environmentaltolerance.環(huán)境忍受力c) Customer-relatedobjectives與顧客相關(guān)的目標(biāo)Shorteningoforderprocessing

24、time(inquiries,orders)(differenceindaysorhours)縮短訂單處理時間(詢價、定購)(以天或小時區(qū)分)Improvementofcustomersatisfaction(reductionofthenumberofcustomercomplaintschange%)改善顧客滿意度(減少顧客抱怨數(shù)量的變化率)Reductioninthereactiontimeintheeventofcomplaints(differenceindaysorhours)減少顧客抱怨事件的反應(yīng)時間(以天或小時區(qū)分)。Improvingdeliveryreliability(o

25、n-timeperformance).改進(jìn)交付可靠性(準(zhǔn)時履行)d) Generalobjectives總體目標(biāo)Costreduction降低成本Advancedqualityplanning先期質(zhì)量策劃Increasingemployeesatisfaction增進(jìn)員工滿意度Monitoringtheeffectivenessofcorrectiveactions監(jiān)測糾正措施的有效性QualitysystemupgradefromISO9001toISO/TS16949質(zhì)量體系從ISO9001升級到ISO/TS16949FurtherdevelopmenttowardsTQM,EQA,MBA

26、etc.進(jìn)一步朝TQM,EQA,MBA等發(fā)展Managementreview:管理評審：Thereviewcanbedonebygatheringandevaluatingthefollowinginformation第10頁共88頁通過收集和評估下列的信息來完成評審Qualitystatusreport質(zhì)量狀態(tài)報告Regularlyscheduledqualitymeetings定期的質(zhì)量會議Qualityindiceswithrespecttoobjectives與目標(biāo)相關(guān)的質(zhì)量指標(biāo)Internalqualityauditreportswithderivedmeasures來源于測量的內(nèi)部

27、質(zhì)量審核報告Statusofthecontinuousimprovementprocess持續(xù)改進(jìn)過程的狀況Resultsofproductandprocessanalysiswithcorrectiveactions產(chǎn)品或過程采用分析和糾正措施的成效Reportsoncustomersatisfaction顧客滿意度的報告A2bDoesthesupplierperformsregularlyscheduledqualityauditsinternally?供應(yīng)商是否實施定期的內(nèi)部質(zhì)量審核？Comments:注解：Doesthemanagementprovideappropriateresou

28、rcesforinternalaudits（system,process,andproduct）?管理層是否為內(nèi)部審核（體系、過程、產(chǎn)品）提供了適當(dāng)?shù)馁Y源？Howareresultsofinternalauditsincludedintothemanagementreview?內(nèi)審的結(jié)果如何被納入管理評審Examples:例如：Supplieraudits,供應(yīng)商審核internalaudits（system,layeredprocess,product）內(nèi)審（體系、分層的過程、產(chǎn)品）A2cDopreventiveandreactivemeasuresderivefromthisevaluat

29、ion?是否有針對評審（結(jié)果）的預(yù)防和糾正措施？Comments:注解：Theresponsibilityandauthorityfororganizationofcorrectiveactionsmustbedefined.必須確定糾正措施組織的職責(zé)和職權(quán)第11頁共88頁Responsibilitiesmustbedefinedforthecoordination,reportingandmonitoringofcorrectiveactions.對于協(xié)調(diào)、報告和糾正措施的監(jiān)控必須要確定職責(zé)Monitoringcoversboththecarryingoutofremedialmeasure

30、sandtheinspectionoftheireffectiveness.監(jiān)測包括補救措施的輸出和成效的檢驗Examples:例如：rootcauseanalysisandidentification根本原因分析和證明Determinationofmeasuresandresponsibilities確定措施和責(zé)任人informingtheaffectedandresponsibledepartments提供情報的、受到影響的和有責(zé)任的部門Determinationofmonitoringmechanisms.確定監(jiān)測機(jī)制A3Isthereaprocessforevaluatingtheca

31、pabilityoftheestablishedresources(employees,equipment,methods,material)?是否有流程來評估已經(jīng)建立的(如人員、設(shè)備、方法和材料)資源能力Comments:注解：sothatnecessaryprocessesworkeffectively.Themanagementhasthetaskofprovidingthefinancialandstaffresourcesforfulfillingtherequirements.管理層有責(zé)任提供履行該流程中所需的資金和人力資源，以便于必要的流程能夠有效地進(jìn)行。Examples:例如：

32、Qualifiedstaffwithtask-relatedcapabilitiesformanagement,process-orientation,implementationandinspectionactivities(includingprojectmanagement)具備管理、過程開發(fā)、執(zhí)行和檢查(包括項目的管理)相關(guān)工作能力的資深員工。technicalequipmentforproductdevelopmentandmanufacture作為產(chǎn)品開發(fā)和制造的技術(shù)裝備Computersupport,e.g.fordataanalysis,graphicdisplays,proc

33、esscontrol,statistics,qualityplans作為數(shù)據(jù)分析、繪圖顯示、過程控制、統(tǒng)計、質(zhì)量策劃的計算機(jī)支持A3aDoestheorganizationidentifiesandallocatesappropriateresourcesforincreaseofcustomersatisfaction?為了提高顧客滿意度，組織是否確定和分配了適當(dāng)?shù)馁Y源？第12頁共88頁Comments:注解:Isthereaprocessorprocedureforidentificationandallocationofresources?是否有確定和分配資源的一個流程或程序？Doest

34、hesupplierhaveadequatebuildings,facilitiesandequipmentforproducingpartsthatwouldsatisfythequalityrequirementsofthecarmanufacturer(s)?對于是否能生產(chǎn)出滿足車輛制造商質(zhì)量要求的零件，取決于該供應(yīng)商是否具備充足的廠房，設(shè)備和裝備？Arethededicatedresourcesqualifiedfortheirtasks?投入的資源是否能夠完成任務(wù)？Examples:例如：Howandwhenareresourcesplanned?什么時間，如何計劃資源？Howare

35、theplansreleased?如何發(fā)放計劃？Howdoyoumakesurethattheestablishedresourcesfulfillthecustomerrequirements?如何確保已制定的資源能夠滿足客戶的要求？?PlanedEquipments,machines,tools,humans,methods,material,suppliedparts,suppliers.計劃好的設(shè)備，機(jī)器，工具，人員，方法，材料，供應(yīng)零件和供應(yīng)商Qualifiedstaffwithtask-relatedcapabilitiesformanagement,process-orienta

36、tion,implementationandinspectionactivities(includingprojectmanagement)具備管理、過程開發(fā)、執(zhí)行和檢查(包括項目的管理)相關(guān)工作能力的資深員工。technicalequipmentforproductdevelopmentandmanufacture作為產(chǎn)品開發(fā)和制造的技術(shù)裝備Computersupport,e.g.fordataanalysis,graphicdisplays,processcontrol,statistics,qualityplans.作為數(shù)據(jù)分析、繪圖顯示、過程控制、統(tǒng)計、質(zhì)量策劃的計算機(jī)支持A4Isth

37、ereaprocessforthemanagementofemployeesatisfactionwithsuitablemethods?是否有管理員工滿意度的流程及合適的方法？Comments:注解：Isemployeesatisfactionamanagementprinciple?Isemployeesatisfactionmaintained?員工的滿意度是否作為一項管理原則？是否保持員工滿意？Examples:舉例：Workingconditions,worklocation,environment,equipment工作條件，工作場所，環(huán)境及設(shè)備第13頁共88頁Healthands

38、afetymeasures健康和安全保障措施Communicationonanindividualandcompanywidelevel員工個人和公司范圍各級別進(jìn)行j溝通Employeeperformanceevaluation,agreedgoals,careerplanning員工的業(yè)績評估，共同目標(biāo)，職業(yè)計劃Involvementinqualitymatters參與質(zhì)量活動Systemforrecognizingandrewardingperformance認(rèn)可和獎勵成績的體系Jobsecurity工作安全Furtherindicatorscanbe:可更進(jìn)一步指示：Absenteeis

39、m缺勤率Personnelturnover人員流動Useofcompanyfacilities公司設(shè)施的使用A4aDoesthesupplierhaveaprocesstoimprovequalityawareness?供應(yīng)商是否有關(guān)于（提高）質(zhì)量意識的流程？Comments:注解：Awrittenproceduredefiningthequalityawareness.明確質(zhì)量意識的書面程序Domeasuresforimprovementofqualityawarenessandmoraleexist?是否有提高質(zhì)量意識和士氣的措施？Whichmeasurablesindicateemplo

40、yeesatisfaction?那種測試能夠說明員工的滿意度？Examples:例如：Improvementsuggestions改進(jìn)建議Qualitycircles質(zhì)量循環(huán)第14頁共88頁Zerodefectprograms零缺陷計劃Postercampaigns,competitions活動海報，競賽Training,informationmeetings培訓(xùn)，信息會議Awards獎勵Workshops.車間A4bDoesthesupplierpromoteanymotivationalactivity(e.g.smallgroupactivity)toassureandimproveth

41、equality?供應(yīng)商是否推行員工激勵活動(例：小組活動)以保證和改善產(chǎn)品質(zhì)量？Comments:注解：Thequalityandperformancecapabilitiesofacompanyarenotonlydependentonthetechnicalandorganizationalcapabilitiesandthebusinessresources,butfarmoresoonthequalificationandmotivationofemployeestoperformwell.一個公司的質(zhì)量和業(yè)績的能力不但要依靠技術(shù)，組織能力和商業(yè)資源，還需要依靠大量有資格、有抱負(fù)的員

42、工來完成任務(wù)。Examples:舉例：Documentedteamactivities,文件化的團(tuán)隊活動Meetingminutes,會議記錄ImplementationPlans,執(zhí)行計劃QualityCircles質(zhì)量循環(huán)A5Doesatrainingprogramexistwhichsupportsachievingthescopeofbusinessandfulfillmentofcustomerrequirements?是否有支持完成商業(yè)經(jīng)營范圍和履行顧客需求的培訓(xùn)計劃？第15頁共88頁Comments:注解：aTrainingprogram"meansthedetermi

43、nationoftheentiretrainingneedsandappropriateactionsinallareasofthecompany.“培訓(xùn)計劃”是指在公司所有范圍內(nèi)確定完整地的培訓(xùn)需求和安排適當(dāng)?shù)呐嘤?xùn)活動A5aDoesthesupplierhavedocumentedtraininganddevelopmentprogramsforitspersonnel?供應(yīng)商是否有針對員工的書面的培訓(xùn)和開發(fā)計劃？Comments:注解：Allemployeesatalllevelswhocarryoutwork,whichaffectsquality,mustbeincluded.Requ

44、irementprofilesmustbedefinedonafunction-relatedbasis.各個級別的全體員工，凡是有可能影響到質(zhì)量的，都必須包含在需要培訓(xùn)的名單之內(nèi)。必須要在與實際職能相關(guān)的基礎(chǔ)之上，制定該需求大綱。Thetrainingandfurthertrainingactivitiesmustbesummarizedonanindividualbasis.必須在個人的基礎(chǔ)上對培訓(xùn)和進(jìn)一步的培訓(xùn)進(jìn)行概括和總結(jié)。Thesummaryshouldclearlyshowimplementedandstill-opentrainingmeasures,andthelevelofa

45、chievementmustbeindicated.總結(jié)應(yīng)該明確展示已完成和仍未完成的培訓(xùn)數(shù)量，必須說明達(dá)到的水平。Thetrainingprogramencompassesallinternalandexternaltrainingactivitiesanditseffectivenessshouldbeexaminedperiodically.這些培訓(xùn)項目涵蓋了內(nèi)部、外部所有的培訓(xùn)活動，并且需要定期檢查培訓(xùn)的實效Examples:舉例：Grades,certificatesorconfirmationofparticipationmaybeusedasmeansofdemonstratin

46、gparticipation可采用評級，證書或參與者確認(rèn)等作為論證方法。Trainingprocedure,Trainingplans培訓(xùn)程序，培訓(xùn)計劃Trainingschedulesfornewhires新雇員的培訓(xùn)進(jìn)度表Trainingscheduleforchangeofprocessesandtechnology過程和技術(shù)變更的培訓(xùn)進(jìn)度表Trainingmetrics,trainingrecords培訓(xùn)獎勵、培訓(xùn)紀(jì)錄A5bIndividualTraining:doesthetrainingprogramfittothejobspecifications?個人培第16頁共88頁訓(xùn)；培訓(xùn)

47、計劃是否合適于崗位說明?Comments:注解：Howaretrainingsplanned?培訓(xùn)是如何策劃的？Doexecutivemanagementandtopmanagementtakepartinthetrainingprogram?行政管理層和最高管理層參加培訓(xùn)嗎？Onwhichbasisdoyoudetectneedsfortrainingandqualificationmeasures?以什么為基礎(chǔ)探測培訓(xùn)和資格測量的需求？Howdoyoudetermineneedsforqualificationandtraining?怎樣確定資格和培訓(xùn)方面的需求？Examples:舉例：m

48、aterialsinspectorcertificate材料檢查員證書weldercertificate焊接證書certificatefornon-destructivematerialstesting(X-raytesting)非破壞性原材料試驗證書(X-光測試)A5cWhatkindofinformationdotheemployeesgetaboutcustomerrequirementsandaboutachievementofobjectives?在顧客需求和目標(biāo)績效方面員工得到了哪些信息？Comments:注解：Theemployeeshavetoknowwhichcustomer

49、theyareworkingfor,andanyspecificcustomerrequirements,aswellaswhichobjectivestheyhavetofollow?在員工除應(yīng)該理解的那些目標(biāo)之外，還應(yīng)該知道，他們正在為那些客戶加工產(chǎn)品，以及客戶的特殊需求等細(xì)節(jié)。Remark:Attheshopflooritmustbeincludedinworkinstructionandorcontrolplan.注：在車間現(xiàn)場，這些內(nèi)容必須要包括在工作指導(dǎo)書和/或控制計劃中。Examples:例如：Thecurrentstatusofachievementmaybeshown,for

50、example,byqualityindices.例如用質(zhì)量指標(biāo)展示目前達(dá)到的狀態(tài)。Presentationofqualityrelatedcosts展示與質(zhì)量有關(guān)的成本Presentationofrework(amount/costs)展示返工品(數(shù)量/成本)Presentationofauditresults展示審核結(jié)果第17頁共88頁Comparisonofdevelopmentobjectivesanddevelopmentstatus發(fā)展目標(biāo)與發(fā)展?fàn)顩r對照Presentationofcustomersatisfaction展示顧客滿意度B-TechnologyandDevelopme

51、nt技術(shù)與開發(fā)Comments:注解：Thetechnologyanddevelopmentsectionfocusesupontheprocessandproductcreationcycle.技術(shù)和開發(fā)部分的重點是過程和產(chǎn)品的創(chuàng)造周期。ChecklistOverview:B1Arethenecessarymethodsandtoolsforriskassessment,errorpreventionandconfirmationoflifetime/endurance-runcharacteristicsappliedtonewproductsandprocesstechnologies?

52、對于新產(chǎn)品和過程工藝，是否有必要的方法和工藝被應(yīng)用于風(fēng)險評估，錯誤預(yù)防和壽命/耐久性參數(shù)確認(rèn)？B1aDoesthesupplieruseadvancedqualityplanning(e.g.,designandprocessFMEAs,timingcharts)?供應(yīng)商是否運用先期質(zhì)量策劃(如設(shè)計FMEA、過程FMEA、時間表)？B1bIsthereaprocessforidentifyingspecialcharacteristics?是否有特殊特性識別流程？B1cDoesthesupplieruseadocumentedcontrolplaninthemanufacturingprocess?在制造過程中供應(yīng)商是否運用文件化的控制計劃？B1dDoesthesupplierhavelaboratoryfacilitiesforthetypesofcommoditiesforwhichtheyarebeingconsidered?供應(yīng)商是否有實驗設(shè)備為正有意向開發(fā)的產(chǎn)品進(jìn)行實驗？B2Arenewproductideasandnewprocesstechnologiesevaluatedandimpl