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1、SUPPLIER QUALITY ENGINEERINGAsia Pacific Supply Chain Management OfficeDell Computer Corporation IPO On Board TrainingSupplier Quality StandardPrepared by: Eric HohSUPPLIER QUALITY ENGINEERINGDell Confidential2Asia Pacific Supply Chain Management OfficeContentQuality System RequirementsContract Revi

2、ewDesign ControlDocument ControlSupplier Quality ControlProduct Identification and Lot TraceabilityProcess ControlInspection and TestingCalibrationInspection and Test StatusControl of Nonconforming ProductHandling, Storage, Packaging, and DeliveryQuality RecordsDeliverablesSUPPLIER QUALITY ENGINEERI

3、NGDell Confidential3Asia Pacific Supply Chain Management OfficeSupplier Quality StandardA high level standard to outline the quality program requirements for Dell SupplierRFQ/Contract shall take precedent if conflict with the SQS requirementsExceptions to SQS requirements must be approved by GSQESUP

4、PLIER QUALITY ENGINEERINGDell Confidential4Asia Pacific Supply Chain Management OfficeQuality System RequirementsQuality ProgramConsistent with ISO 9001 and 9002 requirements Management ResponsibilityDevelop company-wide quality policyEnsure the continuing suitability and effectiveness of the qualit

5、y systemMonitor compliance to the system, and to ensure corrective/preventive measures are implementedSUPPLIER QUALITY ENGINEERINGDell Confidential5Asia Pacific Supply Chain Management OfficeQuality System Requirements - ContinuedOrganizationSupports, implements and maintains the quality system at a

6、ll levels.Quality Policies, Procedures, and Work InstructionsDocumented quality program to ensure product and/or services comply with the requirementsQuality Management PlanQuality program used for the design, manufacture, test, and inspection of product delivered to DellSUPPLIER QUALITY ENGINEERING

7、Dell Confidential6Asia Pacific Supply Chain Management OfficeQuality System Requirements - ContinuedInternal Audit ProgramGap Analysis (Audit)System AuditsProcess/Product AuditsDell AuditsPeriodic basis, including sub-contractor facilitiesTrainingIdentify training requirementsQualification based on

8、education, training and/or experienceQualification, re-qualification, and disqualificationSUPPLIER QUALITY ENGINEERINGDell Confidential7Asia Pacific Supply Chain Management OfficeContract ReviewSupplier Should Assure:Dell requirements are understoodConflicts between specifications, drawings, and con

9、tract requirements are resolvedAssure that any requirements differing from those in the tender are resolvedThe Supplier has the capability to meet contractual requirements.SUPPLIER QUALITY ENGINEERINGDell Confidential8Asia Pacific Supply Chain Management OfficeDesign ControlDesign Development and Pl

10、anningOutlines activities and define responsibility for implementationDesign InputEnsure customer requirements, statutory and regulatory are clearly identified, documented, and reviewedDesign OutputMeets all design input requirements.Contains acceptance criteria per specifications.Identify safety an

11、d functional characteristicsSUPPLIER QUALITY ENGINEERINGDell Confidential9Asia Pacific Supply Chain Management OfficeDesign Control - ContinuedDesign ReviewReview at appropriate levels/key milestonesDesign VerificationDesign meets defined requirements at different design stages (i.e. EVT, DVT, PVT)D

12、esign ValidationDesign conforms to defined requirementsDesign ChangesIdentified, documented, researched and approved by authorized personnel at the Supplier. Final approval by Dell GSQE prior to implementationSUPPLIER QUALITY ENGINEERINGDell Confidential10Asia Pacific Supply Chain Management OfficeD

13、ocument ControlRevision controlled and available to all necessary personnelUpdate/remove obsolete documentationRed Line documentation can be accepted only if:Have been clearly markedReviewed and approved by appropriate authorized personnel with original signatures on every copyDate of issue and expi

14、ration dates are specifiedAll Red Lined documentation must be replaced by formal/controlled revision within 30 daysSUPPLIER QUALITY ENGINEERINGDell Confidential11Asia Pacific Supply Chain Management OfficeSupplier Quality ControlThe plan should covers:Quality goalsSurveys/auditsQuality program requi

15、rementsChange control requirementsTest and inspectionsFirst article inspectionsQuality data/informationSUPPLIER QUALITY ENGINEERINGDell Confidential12Asia Pacific Supply Chain Management OfficeProduct Identification and Lot TraceabilityTraceability through the finished product serial number during t

16、he below stages:IncomingStorageMaterial IssuingProductionDeliveryInstallationSUPPLIER QUALITY ENGINEERINGDell Confidential13Asia Pacific Supply Chain Management OfficeProcess ControlControlled ConditionsDocumented work instructionsIdentification of critical parameters, implementation of statistical

17、process controls, and initiation of corrective actionProofing out the manufacturing, inspection and test processes prior to mass productionManufacturing equipment validationWorkmanship criterionPreventive maintenance programSUPPLIER QUALITY ENGINEERINGDell Confidential14Asia Pacific Supply Chain Man

18、agement OfficeProcess ControlProcess QualificationAll processes shall be qualified by DellChange to qualified manufacturing process or material must obtain written approval from Dell.Process qualification shall include Supplier-generated process capability assessmentsProcess stability to be demonstr

19、ated and maintained via statistical methodsSUPPLIER QUALITY ENGINEERINGDell Confidential15Asia Pacific Supply Chain Management OfficeProcess ControlQuality MetricsIncoming Quality Assurance (IQA) resultsManufacturing YieldsTest Station YieldsInspection YieldsMean Time Between Failures (MTBF) demonst

20、ration dataOut of Box Audits (OBA)Annualized Failure Rate (AFR)/Annualized Return Rate (ARR) performanceReliability test resultsDell Initial Field Incident Rate (IFIR) and Line Reject Rate (LRR)SUPPLIER QUALITY ENGINEERINGDell Confidential16Asia Pacific Supply Chain Management OfficeProcess ControlC

21、ontinuous Improvement Process (CIP)A documented, systematic approach for identifying CIP focus areasDesign for quality initiative (i.e., HALT, FMEA, Margin Analysis, Tolerance Stack-up Analysis)Supplier management strategyManufacturing process controlsLRR and IFIR reduction plans to achieve Dell goa

22、lsSUPPLIER QUALITY ENGINEERINGDell Confidential17Asia Pacific Supply Chain Management OfficeInspection and TestingSource/Receiving Inspection and TestsWork instructionsSampling planIn-Process Inspections and TestingProcesses, and instructionsWorkmanship and functionalityFinal Inspection and TestingD

23、ell specific requirementsWorkmanship, assembly verification, and functionalitySUPPLIER QUALITY ENGINEERINGDell Confidential18Asia Pacific Supply Chain Management OfficeInspection and Testing - continuedShipping Inspection (OBA Testing/Inspection)Functionality, Appearance, Accessories, labeling, pack

24、aging, .Reliability TestingFailures to be containedControls for identification and recall if requiredMaintain Inspection and Test RecordsEvidence for acceptanceSUPPLIER QUALITY ENGINEERINGDell Confidential19Asia Pacific Supply Chain Management OfficeCalibrationCalibration ProceduresMeasurements, Acc

25、uracy, Equipment, Environmental conditionsRecall List (Calibration Schedule)Calibration notificationCalibration RecordsCalibration procedure applied, inspector, status/result, Standard traceabilityOut of Tolerance (Calibration) NoticesTraceability for product produced and accepted by the defective i

26、nstrumentSUPPLIER QUALITY ENGINEERINGDell Confidential20Asia Pacific Supply Chain Management OfficeInspection and Test StatusIdentification of the inspection and test statusTrack the acceptance statusSegregation of non-conforming productSUPPLIER QUALITY ENGINEERINGDell Confidential21Asia Pacific Sup

27、ply Chain Management OfficeControl of Nonconforming ProductReview and Disposition of Nonconforming ProductsMaterial Review Board (MRB)Design Engineering, Manufacturing Engineering, Procurement, and Quality EngineeringDispositionRework, Use as Is, Repaired, Scrap, ScreenNote: “Use as Is requires fina

28、l approval from Dell SQESUPPLIER QUALITY ENGINEERINGDell Confidential22Asia Pacific Supply Chain Management OfficeControl of Nonconforming ProductCorrective Action ProcessUse 8-D principles to track and close the CAInvestigate root causes, and identify corrective actionEliminate potential causes of

29、nonconformingEnsure corrective actions are effectiveImplement and record change in procedure8-D : Specific defect, Technical investigation/analysis, Root cause, Containment for defect, Corrective action plan, Preventive actions to preclude a recurrence, Verification of effectiveness of actionsCorrec

30、tive actions shall be closed within 30 days unless otherwise directed by Dell SQESUPPLIER QUALITY ENGINEERINGDell Confidential23Asia Pacific Supply Chain Management OfficeControl of Nonconforming ProductPrinciple for Corrective Action S M A R TPECIFICEASURABLECHIEVABLEELEVANTIME BOUNDSUPPLIER QUALITY ENGINEERINGDell Confidential24Asia Pacific Supply Chain Management Off