國際酒店前廳管理手冊(cè)前臺(tái)接待20-04 團(tuán)隊(duì)結(jié)賬程序Group Check Out

1、國際酒店前廳部操作手冊(cè)酒店管理之家前廳部Front Office前臺(tái)服務(wù)程序LOCAL STANDARD OPERATING PROCEDURES國際酒店管理資料手冊(cè)International Hotel Management Information Manual前臺(tái)是展示酒店的形象、服務(wù)的起點(diǎn)。對(duì)于賓客來說，酒店大堂前臺(tái)是接觸我們酒店的第一步，是對(duì)酒店的第一印象，是非常重要的。 制定前廳部標(biāo)準(zhǔn)運(yùn)作程序手冊(cè)的目的制訂本手冊(cè)是為了說明酒店管理前廳部標(biāo)準(zhǔn)運(yùn)作的政策和程序，確保前廳部運(yùn)營及管理工作的一貫性。向前廳部工作人員提供日常工作及培訓(xùn)的指導(dǎo)。使前廳部員工了解前廳的作用，了解前廳運(yùn)作及管理的政策

2、和程序。LOCAL STANDARD OPERATING PROCEDURES本地標(biāo)準(zhǔn)操作程序LSOP No.:RM FO Rec-20-04Effective Date:Division:Front Office前廳部Revised Date:Section:ReceptionPrepared by : Approved by 批準(zhǔn)人:SUBJECT:Group Check Out 團(tuán)隊(duì)結(jié)賬程序_OBJECTIVE目的：GSO on duty must check that all billing instructions are adhered to.當(dāng)班主管應(yīng)檢查所有團(tuán)隊(duì)資料齊全POLI

3、CY政策：Groups must be accurately checked out with the correct charges and all incidental charges must be collected before the group departs. 保證團(tuán)隊(duì)帳及所有客人的散帳準(zhǔn)確無誤地在團(tuán)隊(duì)離店前結(jié)清。PROCEDURES 程序： Prior to commencing a group check out, obtain the group file and check the billing instructions.團(tuán)隊(duì)結(jié)賬以前應(yīng)整理并檢查所有團(tuán)隊(duì)資料，核對(duì)付賬

4、方式。Ensure that all charges on the group master folio are correct. The charges must correspond with the breakdown and total of the amount on the Group Order checked.保證總賬單所有賬目準(zhǔn)確無誤， 并與團(tuán)隊(duì)預(yù)訂單總額一致。If the folio does not balance, check the groups file for amendments. If folio is wrong, adjust accordingly.有時(shí)

5、由于某些原因賬目不平，根據(jù)團(tuán)隊(duì)預(yù)訂單做相應(yīng)調(diào)整。If all charges are to be settled by the group leader, company or travel agent, transfer the related incidental folios to the group master folio.如果所有費(fèi)用都由團(tuán)隊(duì)領(lǐng)隊(duì)，公司或旅行社結(jié)賬，要將所有費(fèi)用轉(zhuǎn)到團(tuán)隊(duì)總賬單中。Print master folio and incidental charge folio. 打印總賬賬單和客人散費(fèi)賬單。Present the final folio to the gr

6、oup leader for perusal and obtain signature, verifying acceptance of the charges. Check out master folio and incidental charge folios. In certain instances the Master Folio need NOT be signed by the Tour Leader.請(qǐng)團(tuán)隊(duì)領(lǐng)隊(duì)確認(rèn)總賬賬單并簽字，將總賬賬單和散費(fèi)賬單結(jié)賬。在某些情況下總賬賬單不需要團(tuán)隊(duì)領(lǐng)隊(duì)簽字確認(rèn)。If all incidental charges are to be set

7、tled by the individual guest, follow normal FIT check out procedures.如果團(tuán)隊(duì)散客費(fèi)用由客人自付，可以按照普通客人結(jié)賬程序進(jìn)行。Check out master folio after all guests have settled their incidental accounts. If incidental accounts are not completely settled, politely inform the group leader. Ask for the guests concerned to be informed to settle their incidental charges.團(tuán)隊(duì)散客費(fèi)賬單都結(jié)賬后，將總賬賬單結(jié)賬。如果有客人未結(jié)散費(fèi)，必須禮貌地通知團(tuán)隊(duì)領(lǐng)隊(duì)。請(qǐng)團(tuán)隊(duì)領(lǐng)隊(duì)通知客人結(jié)賬。The Master Folio and all supporting documents will be sent to Accounting with the shift audit.團(tuán)隊(duì)總賬賬單和相關(guān)憑證必須上交財(cái)務(wù)部處理。Revie