sunny新視野商務(wù)英語Unit-8-Receiving_Visitors-PPT精選課件

1、Receiving Visitorssunnyreceptionist:provide informationanswer switchboard receive visitorsanswer queriesdeal with (telephone) enquiriestake messagemake arrangementdirect the comers to the right personkeep the receptions area tidy, organize reading materials and provide refreshmentdo basic clerical w

2、orkdo simple bookkeepingTo be a receptionist you should:have a smart appearance;have good communication skill, both spoken and writtenbe able to stay calm under pressure at busy timesbe courteous(有禮貌的), but firm, when dealing with difficult, impatient or distress peoplebe efficient and well organize

3、dbe able to work on your ownhave basic computer skillsbe able to use office equipment such as switchboards, fax machines and photocopiersbe interested in the work of the organizationTeaching ObjectivesAfter completing this lesson, students should be able to:-understand the procedures involved when r

4、eceiving business visitors;-effectively use communication skills to: receive business visitors who have an appointment; receive business visitors who do not have an appointment; meet visitors at the airport; participate in small talk about travel, weather or accommodation.New words（P96-100）appointme

5、ntsketchtrading companyrecommendmovementprocedureaccompanyaccommodationalternativeregisteragency agreementPurchasing managerextension約會草擬，簡述貿(mào)易公司推薦移動程序陪同，陪伴住宿可供選擇的記錄代理協(xié)議采購經(jīng)理分機(jī)Task 2-1A receptionist in a small firm may have to use a computer, operate a switchboard, and perform other clerical duties, i

6、n addition to receiving visitors. In a large firm a receptionist can concentrate on welcoming and looking after visitors. A visitor to a large firm should make an appointment, because executives are often very busy and do not have much time for visitors. Executives and secretaries should notify the

7、receptionist in advance about important appointments, and about the movements of executives, especially when they are out of the building on business. Executives often ask receptionists to make travel arrangements for them, such as booking hotel rooms and airline tickets.Part Listening PracticeTask

8、2-2 Listen to second part of the passage. Decide whether the following statements are true (T) or (F)._(1) There is actually no procedure for receiving visitors._(2) The executive or his secretary will always come down to the reception area to greet the visitor._(3) Only the receptionist is responsi

9、ble for escorting the visitor to the executives office._(4) Addressing the visitor by name can show friendliness and give a good impression to the visitor._(5) If a visitors request for a meeting cannot be satisfied, the receptionist should never apologize or make suggestions for an alternative meet

10、ing, because it is not his/her fault._(6) It is necessary for a receptionist to keep a register of visits.F F F F T T a certainIf the visitor is an important client.or another secretaryPart II Task 2-2There is a certain procedure for receiving visitors. A receptionist should find out if the visitor

11、has an appointment or not. If the visitor is an important client, the executive or his secretary will come down to the reception area to greet the visitor. Sometimes the receptionist or another secretary escort, or accompanies, the visitor to the executives office. Using the visitors name when he ar

12、rives is a friendly gesture and gives the visitor a good impression of the firm. The receptionist announces the visitors name, title and position, and introduces the executive to him.When a visitors request for a meeting cannot be satisfied, the receptionist should apologize and make some suggestion

13、s for an alterative time. If a meeting is impossible, the receptionist should express regret and explain why, with tact, so that the visitors feelings are not hurt. A receptionist should keep a register which includes dates, times, names and the firm the visitor works for. A receptionist can then re

14、fer to this if there is a request for information.Have you ever met a guest at the airport or railway station?Do you know how to meet your guest at the airport or station? What do you do and say when you receive a business visitor at your office or meet him/her at the airport for the first time? How

15、 will you give a good first impressions to your visitors? Part I Warm-uphow to meet your guest at the airport or station?Make sure the arrival time of the guests vehicle before going to receive the guestArrive at the destination half an hour earlier. Then contact the information desk of the airport

16、(railway station, doc,) verify the exact time of guests arrival.Before the guest comes out, stand at the visible place where passengers exit, with receiving sign held high in the hand. On the sign, there should be the name of the guest and the place where he or she comes from.航班名稱、從哪里起飛、班次、起飛時間、正點(diǎn)到達(dá)

17、時間 To see the flight information(Eastern Daylight Time)美國東部夏令時間 WelcomeMiss sunCase study 2 Meeting at the airport1.確認(rèn)對方身份并作簡要的自我介紹 Confirm the information of the visitor and making introduction2.詢問對方旅途是否愉快 Asking about the journey3.與對方確認(rèn)一下接下來的時間安排 Confirming the scheduleCase 2A: Excuse me! Are you

18、Mr. Johnson?B: Yes, thats right.A: How do you do, Mr. Johnson, my name is Tom lee, the sales manager of the ABC company.B: How do you do, Mr. Lee glad to meet you.A: Me too, I came to pick up to your hotel.B : Thank you, you are very kind.A : How was your trip?B : No, not very good, I was airsickA :

19、 Do you feel better now?B : Yes, but I feel very tired, because its a very long trip.A : Lets go, lets get you checked in the hotel.B : Ok, Thank you A : Let me help you with your luggage.B : It doesnt matter, thank you, I can handle by meself.A : Please wait for me here, I am going to the parting l

20、ot to drive my car.B : Ok, no problemThings to do:1.確認(rèn)對方身份并作簡要的自我介紹 Confirm the information of the visitor and making introduction2.詢問對方旅途是否愉快 Asking about the journey3.與對方確認(rèn)一下接下來的時間安排 Confirming the schedulesuperb (adj.) excellentparking lot an area or building reserved for parking cars停車場balcony (

21、n.) a platform projecting from the wall of a building with a balustrade or railing along its outer edge, often with access from a door or window 陽臺considerate (adj.) thoughtful towards other people; kind carefully thought out 考慮周到的cozy (adj.) 舒適的well-decorated (adj.) 裝飾漂亮的thoughtful (adj.) considera

22、te 考慮周到的Video 2 Meeting a business partner at the airportWords and expression:Part Video 2 Meeting a business partner at the airport Watch the video. Decide whether the following statements are true (T) or false (F)._ (1) Mr. Lin is the Purchasing Manager._ (2) The service on the flight was not very

23、 satisfactory._ (3) It is Ms. Joness first visit to China._ (4) Miss Wang brings some flowers for Ms. Jones as a present, and Ms Jones gives something in return._ (5) Ms Jones didnt have any sleep during the flight but she still feels fine._ (6) Ms. Jones room is on the 6th floor with a balcony over

24、looking a beautiful lake._ (7) Ms. Jones room is cozy and well-decorated._ (8) Mr. Lin wants to talk quickly about business with Ms. Jones because they dont have enough time._ (9) Ms. Jones will stay in Guangzhou for three days._ (10) Mr. Lin will contact Ms. Jones the next afternoon.T T F F F F F F

25、 F F sales managerparkmorningSituation: Mr Lin and his secretary, Miss Wang, are waiting at the international Arrivals Hall at an airport. Mr. Lin holds a liarge sign reading “ Welcome Ms. Jones”and Miss Wang holds a bunch of flowers. Ms. Jones walks through the Green Exit. And then she sees the sig

26、n, waves, and goes towards them.Mr.Lin: Ms. Jones?Ms. Jones: Yes, Im Miranda Jones from Flora Garment Trading. Mr.Lin: My name is Lin Hua. Im the Sales Manager for Baiyun Sweaters. How do you do, Ms Jones?Ms. Jones: How do you do? Its very nice of you to come to meet me.Mr Lin: Youre welcome. And ma

27、y I introduce my secretary, Miss Wang?Ms. Jones:Sure. Its a pleasure to meet you, Miss Wang.Miss Wang: The pleasure is mine. The flower are for you, Ms. Jones.Ms.Jones: Oh, thank you. They are beatuiful! Youre very kind.Mr Lin: How was your flight, Ms Jones?Ms.Jones: Very nice. The service on board

28、was superb. And I managed a few hourss sleep, so I feel fine now.Mr Lin: Im glad to hear that. Oh, let me help you with your luggage.Ms.Jones: Thank you.Mr Lin: Is this your first to China?Ms.Jones: No. But its my first visit to Guangzhou. I hope it wont be my last.Mr Lin: I hope you will have a ple

29、asant stay here. Ms.Jones: Im sure I will.Mr Lin: Our car is out in the parking lot. Shall we drive to your hotel now?Ms.Jones: Yes, thank you. Lets go.Miss Wang: This way, pleaseSituation: They walk out of the Hall and head for the parking lot and then drive to the hotel.Miss Wang: Here we are, Ms

30、Jones. This is the White Swan Hotel. Weve reserved a room ofr you on the 6th floor with a balcony overlooking the park.Ms. Jones: Thank you very much. It very considerate of you. Miss Wang: Well. Thats the least we could do.( In the hotel room)Mr Lin: This is your room, Ms Jones. Is it ok?Ms. Jones:

31、 Oh, yes, its lovely, very cozy and well-decorated! Its really very thoughtful of you to have arranged it for me.Mr Lin: Not at all.Miss Wang: You must be very tired after your long trip. Is there anything else we can do for you?Ms. Jones: No, thanks. Not at the moment.Mr Lin: Then well be leaving n

32、ow so that you can settle in. After all well have enough time for business during the next 3 days.Ms.Jones: Thank you. Mr Lin: You are welcome. Well contact you tomorrow morning.Ms.Jones: See you then.Mr Lin & Miss Wang: See you. Useful sentences1.確認(rèn)對方身份Excuse me! Are you Mr. Johnson?確認(rèn)后，有禮貌的打招呼并簡要說

33、明自己的身份How do you do, Mr. Johnson, my name is Tom lee, the sales manager of ABC company.No sir, Im not(Mr Lin). Im Liu yang, sales manager at ABC Trading. Mr. Lin asked me to come and meet you, because he was unexpectedly tied up this morning. He is very eager to meet you, and sends his warmest regar

34、ds. Weve been expecting you. Im Lili, the secretary for the manager, Mr WhiteUseful sentences2.關(guān)切詢問對方旅途情況對方經(jīng)過長時間旅途，旅途勞累，此時若能關(guān)切詢問一下旅途情況，有助于建立親切感，并給對方留下好印象。Excuse me! Are you Mr. Johnson?確認(rèn)后，有禮貌的打招呼并簡要說明自己的身份（1）How do you do, Mr. Johnson, my name is Tom lee, the sales manager of ABC company.（2）No sir,

35、 Im not(Mr Lin). Im Liu yang, sales manager at ABC Trading. Mr. Lin asked me to come and meet you, because he was unexpectedly tied up this morning. He is very eager to meet you, and sends his warmest regards. （3）Weve been expecting you. Im Lili, the secretary for the manager, Mr WhiteUseful sentenc

36、es3.與對方確認(rèn)行程安排接到客人后，可以與客人確認(rèn)接下來的行程：如前往酒店或辦公室，是否需要一起用餐，是否想要游覽或參觀。(1) I came to pick up you to your hotel(2) Lets go, lets get you checked in the hotel(3) Would you like an informal dinner with us tonight?(4) just to confirm- you know that tomorrows meeting is set for 10 a.m., at our office? Ill pick up

37、 you at the hotel at 9.15 a.m.(5) By the way, are there any sights youd like to see while youre here? Id be happy to show you around.(6) so you need a good rest after such a long fight. We dont stand in your way.(7) Its very nice of you, but truthfully Id rather spend a quiet evening in the hotel ge

38、tting ready for tomorrow meeting.Receiving visitor at the officeReceiving visitor at the officeThings to do:詢問訪問者姓名及目的 asking the visitors name and visiting purpose聯(lián)系受訪者，請旅客稍后 Contacting the interviewee, asking for visitor to wait如不能約見，告知原因，并可再約時間 If meeting is not available, telling the reason and

39、making an appointment帶領(lǐng)訪客 escort visitorM: Good morning, sir. May I help you?V: Hello. Can I see Mr. Rechard now?M: Have you already made an appointment, sir?V: No. Iafraid not. But I have go sth. Urgent to discuss with Mr. Rechard. M: May I ask your name.please sir?V: David Johnson of Trading compa

40、ny.M: Can I ask what you wish to see him about. Mr. Johnson?V: Well, Ive fould a problem in the contract he asked me to examine the day before yesterday.M: I see. Would you please have a seat and wait for a moment, Mr. Johnson? Mr. Richard is occuopied at the moment. But Ill tell him you are here an

41、d see if he could meet you right now.V: Thank you.M: Mr Johnson, please go right in Mr Richard is in his office nowV: Thank you Things to do:4.如不能約見，告知原因，并可再約時間 If meeting is not available, telling the reason and making an appointment5. 帶領(lǐng)訪客 escort visitor1.接待來訪receiving visitor2.詢問訪問者姓名及目的 asking t

42、he visitors name and visiting purpose3.聯(lián)系受訪者，請旅客稍后 Contacting the interviewee, asking for visitor to waitUseful sentences1.接待來訪receiving visitorGood morning, may I help you?Is there anything I can do for you?Have you already made an appointment, sir?2.詢問訪問者姓名及目的 asking the visitors name and visiting

43、 purposeHas anything come up?Can I ask what you wish to see him about?Useful sentences5.帶領(lǐng)訪客 escort visitorPlease go right in Mr. Richard is in his office.Hes waiting for you. Ill show you to his office. Please follow me.Please take the elevator on your left to the fifth floor. Mr. Smiths office is

44、No. 508 on the right.Part Video 1 Receiving a visitor to the officeWatch the video again and complete the dialogue according to what you hear. Wendy: Good morning. _?Mr. Dantini: Yes, Id like to see Mr. Hansen, the president. Wendy: _ , sir?Mr. Dantini: Yes. I have an appointment with him at _. Wend

45、y: _?Mr. Dantini: Brawn Dantini from Wilson Electronics. Wendy: Im sorry, Mr. Dantini, our president is _ just now. Would you please wait for a few minutes?Mr. Dantini: _. Wendy: _? Do you prefer coffee or tea?Mr. Dantini: Thank you. _. Wendy: Would you like _ with your coffee?Mr. Dantini: No, thank

46、 you. _. Mary: Mr. Hansen is _ now, please send Mr. Dantini up. Wendy: OK. Mr. Dantini, our president is _ now. Ill take you to his office and bring you some more coffee. Please come this way.May I help you?Do you have an appointment10:30Can I have your name, pleaseoccupiedYes, of course.Would you l

47、ike something to drink?Coffee, please.sugar and creamJust blackavailableavailableStimulationPost-viewingPart III Follow-up PracticeListen to the dialogue and answer the questions according to what you hear.(1) Q: Where is Mr. Green from? A: _.(2) Q: Which company does Mr. Green represent? A: _.(3) Q

48、: What is Mr. Greens position? A: _.(4) Q: Who is Paula? A: _.(5) Q: Where does she work? A: _.(6) Q: What is the weather like? A: _.(7) Q: What are they going to do before going to the hotel? A: _.(8) Q: Where is Mr. Green going to stay? A: _.Sydney Sydney Garment Ltd. CorporationPurchasing manager

49、Secretary to the general manager Mr. Liu.She works for the Guangzhou Textiles CompanyIts lovely, Real November weather, sharp and bright.Collect Mr. Greens luggage.The Garden Hotel.(P for Paula; G for Mr. Green)P: Excuse me, sir, but are you Mr. Green from Sydney?G: Oh, yes. My name is Brain Green.

50、Im the Purchasing Manager of the Sydney Garment Ltd. Corporation. And you are ?P: My name is Paula.G: How do you do, Paula?P: How do you do? I work at the Guangzhou Textiles Company. Im secretary to the General Manager, Mr. Liu. Im here to meet you on his behalf.G: Thank you very much for coming to

51、meet me.P: My pleasure. Fine weather, isnt it?G: Yes, its lovely. Real November weather, sharp and bright.P: Now lets go and collect your luggage first. And after that Ill accompany you to the Garden Hotel.G: OK, Im in your hands. Lets go.內(nèi)容延伸1: Making introductionFocusA.Making self-introductionB.In

52、troducing another personC.Sending regards and polite chattingA. Making sef-introductionContentA. Read the pictures and work out:introductionshake hands, smile, make eye-contact, bend body, exchange business cardGlad to meet youWhat are they doing? How are they doing? What are they speaking?Unlike in

53、 Chinese, self introduction in English is conducted in this way1) greeting (Hi)-presenting ones name (My name is/ I am XXX )-showing willingness for the meeting (nice to met you).2) respond with showing happiness (nice to meet you, too)- present ones name (My name is/ I am XXX ). ContentPopular sent

54、ences in Making a self-introduction 1. May I introduce myself?2. Hello, Im Hanson Smith.3. Excuse me, I dont think weve met. My names Hanson Smith.4. How do you do? Im Hanson Smith.5. First let me introduce myself. Im Peter White, production manager. 6. 7. My name is David. I work in the marketing d

55、epartment. Role play Practice with partner as at a business meeting where you are strangers to each other.ContentDiscussion: 1) Is there any room for improving ? 2) What suggestion would you make?ContentSum up the discussion: Not only verbal devices should be employed, non-verbal devices also are re

56、quired in self introduction, such as hand shake, smile, bend body, offer business card, present gift and etc.B. Introducing another personIn most cases, you are the intermediary to introduce people who dont know each other. When you introduce someone specifically, youd better introduce his name and

57、position.在很多情況下，你往往會作為中間人介紹互不認(rèn)識的雙方。在具體介紹某人時，應(yīng)介紹其姓名、職務(wù),如：Carol, this is Kathy Chen, our Financial officer. Kathy, Id like you to meet Carol Jacobs. Popular sentences for introducing another person 介紹他人1. Jane, Tom. Tom, Jane.2. Jane, this is Tom, Tom, this is Jane.3. Jane, Id like you to meet my frie

58、nd Tom.4. Jane, have you met Tom?5. Jane, do you know Tom?6. Jane, this is Tom. Hes a friend from college.7. Jane, Tom is the guy I was telling you about.8. Do you know each other?9. Have you two met ?10. Have you two been introduced?11. Allow me to introduce Professor Linda Ferguson of Harvard Univ

59、ersity.12. Let me introduce our guest of honor, Mr.David Morris.13. If you want to be introduced to the author, I think I can arrange it C. Sending regards and polite chatting after being introduced. After being introduced, people should send regards to each other, and would better praise the other

60、partys achievement, which will wear off the feeling of strangeness and give impressive impression to each other.雙方在得到介紹后要有禮貌的互致問候，通常要對對方的工作加以美言，肯定對方的成績，這樣能盡快消除彼此的陌生感，給對方留下深刻的印象。C. Sending regards and polite chatting after being introduced. Im pleased to meet you, Kathy. Youre doing a great job. The