商務(wù)英語電話對(duì)話business-english-for-phone-call

1、商務(wù)英語對(duì)話：與老外打完整對(duì)話（一）Stone Corp. Hi, Mary speaking.隱四通公司,您好，我是 Mary。Hello, I d like to speak to Mr. Hunter, please.你好,我想找 Hunter 先生。May I ask who is calling, please?請(qǐng)問您是哪位？My name is Herbert Wood of IBM Computer Company. 我是 EM 電腦公司的 HerbertWood.Thank you, Mr. Wood. One moment, please （into PBX） Mr. Hun

2、ter, Mr. Wood of IBM Computer Company is on the line. , Wood 先生，請(qǐng)稍等。（打線） Hunter 先生，EM 電 腦公司的 Wood先生找您。C: Can you find out what he wants?你可以問他有什么事嗎？A: Yes, Mr. Hunter. （to caller） I m soy to have kept you waiting, Mr. Wood. Mr. Hunter israther busy right now and would like to know what you wish to sp

3、eak to him about.好的，Hunter先生。（對(duì)來電者說）對(duì)不起 Wood先生，讓您久等了。Hunter先生現(xiàn)在非常忙，他想知道你有什么事對(duì)他說。Yes, I want to buy some computer software and talk about developing some other software. I don t know whether he is interested in that or not? 是的, 我想買些計(jì)算機(jī)軟 件，另外再談一談開發(fā)一些其它的軟件。我不知道他是否有興趣。A: I see. Thank you very much, Mr.

4、Wood. Would you wait a moment, please? （to PBX） MrHunter, Mr. Wood wants to buy some computer software.我明白了，非常感， Wood先生。請(qǐng)你等一下好嗎？（打線）Hunter先生，Wood先生想買一些計(jì)算機(jī)軟件。I see. Put him on line two. 好的，請(qǐng)轉(zhuǎn)到 2 號(hào)線。A: Yes, Mr. Hunter. （To caller） Mr. Wood, I m very sorry to have kept you waiting. I ll putyou through

5、to Mr. Hunter.好的，Hunter先生。（對(duì)來電者）Wood先生，不好意思讓你久等了，我把你的接給 Hunter先生。Good afternoon, Sales Department. May I help you?下午好，銷售部，我能幫你什么忙嗎？Could I speak to Mr. Bush, please? 可以和 Bush 先生說話嗎？I ll see if he is available. Who shall I say is calling, please?我要看一看他是否在。請(qǐng)問我得告訴他誰打來的？John Smith.Hold the line, please.

6、 Mr. Bush is in a meeting with the Managing Director at the moment, I m afraid. Can I help you?請(qǐng)別掛機(jī)，Bush先生正在和總經(jīng)理開會(huì)，我可以幫你忙嗎？Well, I want to discuss with him the new contract we signed last week.好的, 我想跟他討論一下我們上星期簽訂的合同。I don t think the meeting will go on much longer. Shall I ask him to call you when h

7、e is free?我想會(huì)議不會(huì)開得太久，我讓他有空給你打，好嗎？Yes, that would be easiest. 是的，那樣最好了。Could I have your name again, please?請(qǐng)?jiān)僖淮胃嬖V我你的，好嗎？Yes. It s John Smith.好的,我叫 John Smith 。OK. You ll be hearing from Mr. Bush later in the morning then, Mr. Smith.好的，Smith先生，早上晚些時(shí)候，你會(huì)收到 Bush先生的。Thank you for your help. Good-bye.你的幫

8、助，再見。A: You are welcome. Good-bye. 別客氣，再見。Madison Industries. This is Cathy Winer speaking. Can I help you? Madison工業(yè)，我是Cathy Winer,我能幫您嗎？Good afternoon. Could you connect this call with Mr. Black, please?下午好，麻煩你接到Black先生，好嗎？May I know who s calling?請(qǐng)問您是哪位？This is Mary Fox of A.B.C. Computer Coca ll

9、ing on behalf of Mr. Tom Backer, thegeneral manager of our company. 這里是 A.B.C電腦公司的 Mary Fox. 我是替我們公司總 經(jīng)理Tom Backer先生打。I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?對(duì)不起，F(xiàn)ox小姐。Black先生正在開會(huì)，請(qǐng)告訴我你的，我會(huì)讓他給你打的，好嗎？I afraid Mr. Baker would like to sp

10、eak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.我想Baker先生想現(xiàn)在和 Black先生說話，他有緊急事情與Black先生商量，不能拖延。A: OK. Then, would you please hold the line? (one minute later) 好的，請(qǐng)你別掛機(jī)。(一 分鐘后)Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead.

11、 Fox小姐，接通了，Black先生可以和你通話了，請(qǐng)吧。Thank you for your kind assistance, Ms. Winer非常感你的善意幫助，Winer 小姐。You are welcome.另1J客氣。A: Good m orning. NTT Co 早上好，NTT 公司。Hello. May I speak to Mr. Ira Black, head of the Export Section, please?你好，可以和出口部負(fù)責(zé)人Ira Black先生通話嗎？A: Im sorry. Mr. Black has just gone out. May I as

12、k who McOlSng?Black 先生剛出去?？梢詥栆幌履悄奈粏幔縏his is John Carter from Ace Consultant. Would you please tell me when I could get a hold of him?我是Ace咨詢公司的John Carter.請(qǐng)你告訴我什么時(shí)候能找到他。I really have no idea when Mr. Black could be available in the office. Could you call back later or would you mind leaving a messa

13、ge?我真的點(diǎn)都不知道 Black 先生什么時(shí)候會(huì)在辦公室。您可以過一會(huì)兒再打來或者給他留言嗎？I think it s bettme to leave a message. But it s important and urgent. Please makesure he gets this message.我覺得還是留下一個(gè)口信比較好。不過這件事很要緊，請(qǐng)一定將留言傳達(dá)給他。I see. I m sure to pass your messages to Mr. Black.明白了，我一定把您的留言傳達(dá)給 Black先生。Good. Would you mind telling him t

14、hat due to some sudden changes, do not fill out any orders for NNC Corporation until further notice? It s very important. I刃R explain later.好，你可以告訴他，由于意外變化，在進(jìn)一步通知之前， 請(qǐng)勿給NNC公司發(fā)貨。事關(guān)重大， 稍后我會(huì)做出解釋。A: Okay, let me repeat your me ssage to see if I ve got it何L 我重復(fù)一遍留言， 看看是 否記全了。作為職場(chǎng)中的一員，我們免不了要外出辦公。為了使自己的工作更

15、有效率，我們就需要提前和對(duì)方確定好相關(guān)事宜， 這時(shí)，就發(fā)揮了相當(dāng)重要的作用。通過還可以用它來解決當(dāng)面不好說的許多問題呢！本期，我們就來學(xué)習(xí)一下如何用預(yù)約和解決問題。商務(wù)英語對(duì)話：與老外打完整對(duì)話（三）OFFICE ASSISTANT: Good morning. Odyssey Promotions. How may I help you?辦公室文員：早上好。這里是奧德賽企劃公司。我能為您提供什么幫助嗎？NICK: Hello, this is Nick Delwin from Communicon. Could I speak to Helen Turner, please?尼克：你好，我是

16、國(guó)際通訊公司的尼克戴爾文?？梢詭臀肄D(zhuǎn)接海倫特納嗎？OFFICE ASSISTANT: Just a moment, please.辦公室文員：請(qǐng)稍等。OFFICE ASSISTANT: I have Nick Delwin on the line for you.辦公室文員：有個(gè)叫尼克 戴爾文的人打來要找你。HELEN: Thank you. Hi, Nick. Nice to hear from you. How s the English weather?海倫：你好，尼克。很高興接到你的。英國(guó)那邊的天氣怎么樣？NICK: It s pretty good for the time of y

17、ear. What s it like in NewYork?今年這個(gè)時(shí)候來講，還是相當(dāng)不錯(cuò)的。紐約那邊的天氣呢？HELEN: Not good, I m afraid海倫：恐怕不怎么樣。NICK: That s a pity because I m planning to come across next week克:那真糟糕,因?yàn)?我正打算下禮拜過去一趟。HELEN: Really? Well, you O come by to see us while you re hdreppe?海倫：真的嗎？嗯，我希望你來的時(shí)候能順便過來看看我們，可以嗎？NIC K: That s what I m

18、 phoning about. I veegorbgwith a customer in Boston onTuesday of next week. I was hoping we could arrange to meet up either before or after. 尼克：這正是我打想要告訴你的事情。下禮拜二，我要在波士頓會(huì)見一個(gè)客戶。我希望，在 那之前或之后我們能找個(gè)時(shí)間見一下。HELEN: Great. That would give us a chance to show you the convention centre, and we could also drop i

19、n at Caesar s Restaurant where Gregg has arranged your reception.海倫：太好了。那樣我們就有機(jī)會(huì)帶領(lǐng)你參觀一下會(huì)議中心了，而且我們還可以順便去凱薩飯店，雷格已經(jīng)在那里為你安排好了接待活動(dòng)。NICK: That s what I was thinking.尼克：我也是這么想的。HELEN: So you said you have to be in Boston on Tu esday? That s the 8th?海倫：嗯，你說你要在禮拜二的時(shí)候到波士頓？那是8號(hào)吧？NICK: That s right. Now, I coul

20、d stop over in New York either on the way in - that would be the Monday.Would that be possible? 尼克：沒錯(cuò)。那樣的話，我也可以在去之前先去 紐約一趟一一可能是禮拜一的時(shí)候 一一那沒問題吧？HELEN: Ah, I m afraid I won t be in the office on Monday, and I think Gregg has meetings all day.海倫：啊，恐怕禮拜一的時(shí)候我不在辦公室，而且我想雷格全天都在開會(huì)。NICK: Uh-huh, well, the othe

21、r possibility would be to arrange it after Boston on my way home.尼克：嗯嗯，好吧，那另一個(gè)可能就是在我從波士頓回來的時(shí)候再安排見一下了。HELEN: When do you plan on leaving Boston? 海倫:你打算什么時(shí)候離開波士頓？NICK: Could be either Tuesday afternoon or Wednesday morning, but I would like to catch a flight back to London on Wednesday evening.可能是禮拜二下

22、午，也可能是禮拜三上午，但我想趕在禮拜三晚上搭乘航班返回倫敦。HELEN: OK. Well, it would be best for us if you could fly in on the Wednesday morning.Either Gregg or I will pick you up at the airport, and then we could show you the convention centre and also Caesar s. If there s time, you could come back to the office and we ll run

23、 through any of the details that still haven t been finaliZe果你能在禮拜三上午飛過來的話，那對(duì)我們來說最好不過了。雷格或者我可以去機(jī)場(chǎng)接你，之后， 我們可以帶你去參觀會(huì)議中心和凱薩飯店。如果有時(shí)間的話，你可以再去一下我們的辦公室，我們可以迅速處理一些還沒有解決的細(xì)節(jié)問題。NICK: That sounds good. Just as long as I can get back to the airport for my evening flight.尼克：聽起來不錯(cuò)。只要我能趕回機(jī)場(chǎng)搭上我的夜班飛機(jī)就行。HELEN: No prob

24、lem. Look, why don t you fax me your information once you ve confirmed your flight times? Then we ll get bayou with an itinerary for the day - that sWednesday the 9th, right?海倫：沒問題。嗯，一旦你確定了你的航班日期，發(fā)個(gè)傳真告訴我具體情況如何？那樣 我們就可以給你回復(fù)當(dāng)天的日程安排一一那天是9號(hào)禮拜三，對(duì)吧？NICK: That s right. Good, well, Ill do that and I look fo

25、rward to seeing you next week.尼克：沒錯(cuò)。好，嗯，我會(huì)的，我期待著下禮拜和你們見面。HELEN: Same here. See you next week. 海倫：我也是。下禮拜見。到國(guó)外出差之前，一般而言都以傳真和外國(guó)的當(dāng)事者取得晤面的約定，很少用聯(lián)絡(luò)。但是在國(guó)，或是自己在國(guó)外需要緊急晤面的時(shí)候，利用則較為方便。 在本篇中所要介紹的是要求晤面的人：（1）正確介紹自己的，與正確獲知對(duì)方。（2）要詢問希望與誰晤面，并且把意思正確地傳達(dá)給對(duì)方。（3）要傳達(dá)或詢問約定的時(shí)間與場(chǎng)所。如果能正確地溝通并掌握上述三點(diǎn)原則，那么你的商務(wù)英文就可以說是及格了。（1）經(jīng)由秘書安排約

26、定I d like to make an appoingtment with Mr.Hammer.（我想要和 Hammer 先生約個(gè)見面時(shí)間） 原則上約定見面商談時(shí)，應(yīng)事先用傳真或信函同志對(duì)方較為妥當(dāng)。如果在事先未能以書面告知時(shí)，最好說清楚見面時(shí)想說的容，如 to diascuss the contract 洽談合同事宜。（2）經(jīng)由秘書安排約定Could I see Mr.Hammer sometime this week?（我們能不能在這個(gè)星期跟Hammer先生見個(gè)面？sometime this week是這個(gè)星期隨便什么時(shí)候之意。最好配合自己的日程表說清楚有空閑的時(shí)間，如 Either o

27、n Wednesday or Thursday.（星期三或星期四都可以）。（3）經(jīng)由秘書安排約定Would it be possible to see Mr.Hammer tomorrow?（明天能不能跟 Hammer 先生見個(gè)面？） 左句含有 Does Mr.Hammer have time to meet with me tomorrow? （Hammer 先 生明天有時(shí)間跟我見面嗎？），或 If he does have time,may I meet him tomorrow?（ 如果 他有空，我明天能跟他見面嗎？）之意。（4）經(jīng)由秘書安排約定What time is convenie

28、nt for him?（他什么時(shí)候有空呢？） 也可以說 What time is heavailable?（他什么時(shí)候有空？），但用 convenient會(huì)給人比較客氣的感覺。如果無法照 對(duì)方的要求時(shí)間見面時(shí)，就說clock我三點(diǎn)有空）來試探一下也無妨。（5）經(jīng)由秘書安排約定d like to have lunch with him tomorrow.（我想明天和他吃午飯）在歐美，商業(yè)界常舉行a lunch meeting 商業(yè)午餐。在這種聚餐中，不但容易相互溝通，也可以借此加深彼此交情，因而用餐的時(shí)間長(zhǎng)達(dá)三小時(shí)的情形也屢見不鮮。（6）直接求見本人d like to meet with you

29、 today.（如果您有時(shí)間，我想今天跟您見個(gè) 面）雖然已約好時(shí)間，可是有急事想提早見面時(shí)，就可以用這句。如果沒有空閑時(shí)間就說mm really tied up today.（很抱歉，我今天真的沒空）。（7）直接求見本人Could you spare me about half an hour?（能不能給我半個(gè)小時(shí)的時(shí)間？）這句話是對(duì)熟人說的話。spare是騰出（時(shí)間），分讓（東西）之意。有時(shí)間的話說 Sure.,OK. 等；如果沒空的話說m afraid I can 悔怕不行）就可以了。（8）直接求見本人Could we get together at L.A.Restaurant?（我們能

30、不能在洛城餐廳會(huì)面？）get together是聚會(huì)、會(huì)面之意的較為隨便的說法。說明聚會(huì)地點(diǎn)，如某某餐廳等時(shí)，最 好指出大家共同認(rèn)識(shí)（shared knowledge）的目標(biāo)比較好。（9）直接求見本人I was wondering if we could arrange a meeting to discuss the new product.（我想，我們是不是可以安排一次會(huì)面來討論新產(chǎn)品）這句是經(jīng)由第三者介紹而尚未謀面的人在約定晤面時(shí)使用。I was wondering if.的說法含有不太拘束形式的溫和語氣。還可以用 Would it be possible to meet and dis

31、cuss the newproduct?.（10）直接求見本人m calling about what we discussed t he other day.（我打是為了前幾天我們所討論的事）這句是已見過面想再繼續(xù)時(shí)的說詞。接到的人可以答稱 ve been waiting for your call.（我一直在等您的里），并接著說 s get together. When can we meet to talk?（ 我們來 聚一聚。什么時(shí)候可以見面？）（11）詢問目的What would you like to talk to me about?（你要跟我談些什么事？）也可以用 Can l ask you what you want to discuss?. 要見面之前，事先了解討論的容、 前后關(guān)系、背景（context）等有助于預(yù)作交涉前的準(zhǔn)備工作。（12）表示同意Sure.（好啊?。┖?jiǎn)短地表達(dá)肯定的方式有 Certainly.（當(dāng)然可以），Of c