跨文化項目管理中的傾聽藝術(shù)

1、 LISTENING SKILLS FOR CROSS-CULTURE PROJECT MANAGEMENT如何使用靜心傾聽來進行跨文化溝通Mindful listening in cross-culture projectOpener: 開場白Time: Year 2008 Location: Saudi ArabiaMain Person 1: Jack, American Construction Manager Main Person 2:Manager Li , Chinese Contractor2One Case of Cross-Culture Barriers in Inte

2、rnational Project跨文化國際項目溝通障礙案例1Detail Drawings for Buried Electrical Conduits/seven-types-of-electrical-conduits-8448323Contents內(nèi)容What it isWhy it MattersHow it worksMindful Listening4What it isWhy it MattersHow it worksMindful Listening5Communication Mode溝通模式MeaningIdeasFeelingsFiltersCulture, Valu

3、es, BelievesPersonality, HabitsLanguageVerbalNon-VerbalMeaningIdeasFeelingsFiltersCulture, Values, BelievesPersonality, HabitsLanguageVerbalNon-VerbalSpeakerListener6One Case for Listening on International Project跨文化國際項目溝通障礙案例2/proddetail/oil-storage-tank-7176922333.html7Definition of Listening傾聽定義8

4、“Listening is the process of receiving, constructing meaning from, and responding to a spoken and/or non-verbal message.”( International Reading Association)Positions of Listening傾聽立場Active to PassiveActive ListeningPassive ListeningCritical to EmpathicCritical ListeningEmpathic ListeningReductive t

5、o ExpansiveReductive listeningExpansive Listening9Julian TreasureHow to be HeardSecrets for Powerful Speaking and Listening 2017 published by Mango Publishing Group, a division of Mango Media Inc.Listening Filters傾聽障礙10PhysicalFeelingThinkingDistraction分心Speed of Listeningand Processing0100200500600

6、700wpm300Processing400Listening11/travel_guide/117229/technology/speed_listening_innovation.htmlMindfulness修心/style-meditation-best/12Mindful Listening靜心傾聽https:/www.happinessacademy.eu/blog-en/why-and-how-is-mindful-listening-enhancing-love- and-happiness-in-our-everyday-lives13“You Cannot Truly Li

7、sten to Anyone and Do Anything Else At the Same Time”14-M. Scott Peck M. Scott Peck, The Road Less Traveled: A New Psychology of Love, Traditional Values and Spiritual GrowthNormal Listening常規(guī)傾聽Overload of informationToo much distraction15Cross Culture跨文化/cross-cultural-communication-susan-shirley/h

8、ttps:/www.walmart.ca/en/ip/my-life- as-shopping-cart/600019819868816Cross-Culture Barriers跨文化溝通障礙Ideas/feelingslanguagevaluecultureLanguageNon-Verbal LanguageUnfortunately, we are not aware of it.17Mindful listening in Cross-Culture Project跨文化國際項目的靜心傾聽Cross-CultureProject Management18Mindful Listeni

9、ngContents 2內(nèi)容2What it isWhy it MattersHow it worksMindful Listening1913.30%8%23%55%Time Allocation 時間分配readin gwritingspeakinglistening20/Listening-Facts120100806040200Understanding and Retaining理解和記憶Category 10 m10 m48 h21/2012/08/how-much-of-your-presentation-will-they-remember/25%75%Time Allocat

10、ion 時間分配Mental CapacitySomething Else22/stop-talking-start-listening/What poor listening brings to us常規(guī)傾聽的后果70%-80%Poor CommunicationProject FailureGoldstein, M. (2013) Mindful Listening. Paper presented at PMI Global Congress 2013- North America, New Orleans, LA. Newtown Square, PA: Project Managem

11、ent InstitutePoorlistening23Benefits from Mindful Listening靜心傾聽的好處24TrustRelationshipTeam BuildingContents 3內(nèi)容3What it isWhy it MattersHow it worksMindful Listening25Communication in Cross-Culture Project跨文化國際項目中的溝通問題YesYes26Raise Awareness of Cross-Culture樹立跨文化差異意識AwareAcknowledgeAcceptAdapt/polari

12、zed-sunglasses-1188.html27“Listening is actof Love”Mindful Listening Preparation靜心傾聽前的準備Clear our mindCalm downCompassionJulian TreasureHow to be HeardSecrets for Powerful Speaking and Listening 2017 published by Mango Publishing Group, a division of Mango Media Inc.http:/www.24oranges.nl/2009/08/26

13、/dutch-tap-water-will-be-chlorinated/28Mindful Listening靜心傾聽29“I like to listen, I have learned a great deal from listening carefully, Most people never listen”-Ernest HemingwayJulian TreasureHow to be HeardSecrets for Powerful Speaking and Listening 2017 published by Mango Publishing Group, a divis

14、ion of Mango Media Inc.Mindful Listening靜心傾聽Verbal languageNon-Verbal languageHearingExpectationValueInterestbelieveFilteringKnowledgeValues/believespersonalityExperienceAttitudeLanguage abilityInterpretingClarifyingConnectingSayingResponding30Listening StagesMindful Listening靜心傾聽31Aware of Culture

15、Difference Aware of body language Aware of languageTips for mindful Listening靜心傾聽要注意的：32Be curiousBe patientBe present“We listen with our ears, with our eyes, and with our heart!”Julian TreasureHow to be HeardSecrets for Powerful Speaking and Listening 2017 published by MangoPublishing Group, a divi

16、sion of Mango Media Inc.Thank You For YourMindful Listening!謝謝您的傾聽！Reference:34Julian TreasureHow to be HeardSecrets for Powerful Speaking and Listening 2017 published by Mango Publishing Group, a division of Mango Media Inc.Goldstein, M. (2013) Mindful Listening. Paper presented at PMI Global Congr

17、ess 2013- North America, New Orleans, LA. Newtown Square,PA: Project Management Institute/seven-types-of-electrical-conduits-844832 /proddetail/oil-storage-tank-7176922333.html /travel_guide/117229/technology/speed_listening_innovation.html /style-meditation-best/Rumi, Loves Ripening: Rumi on the Hearts JourneyM. Scott Peck, The Road Less Traveled: A New Psychology of Love, Traditional Values and Spiritual Growth/cross-cultural-communication-susan-shirle