文本課件說(shuō)明hsbc

1、Retail Bing & Wealth Management Global Graduate Programme : 00006LHNDescriptionUser name818Password Xxf1993720!WHO WE AREHSBC is one of the largest bing and finanl servianisations in the world. In 72countries and territories serving around 48 million customers, our ambition is to be where thegrowth

2、is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper.OUR STRUCTUREOur network covers both established and emerging markets across Europe, Asia-Pacific, MiddleEast and Norfrica, Normerica and Latin America. Our unrivalled global presence gives usacs to mor

3、en 85 percent of global trade and capital flows. Within these markets, weserve our customers through our global businesses: Commerl Bing, Global Bing andMarkets, Global Private Bing, and Retail Bing and Wealth Management.HSBC AND YOUThrough four six-month placements in different areas and geographic

4、 locations, youll experienceour retail business in its entirety. This could cover our branch network, contact centres, M&SBlocations, our product development areas or wealth management.Youll have a wealth of training and development opportunities, including support to study for aprofesal qualificati

5、on, a graduate buddy, a dedicated programme manager and acs tosenior business leaders through regular development events.his way, you will develop the keystakeholder and people management skills, as well as strategic thinking all of which are crulhis area of our business.On completion you could move

6、 on to manage your own branch or team or procustomers with finanl advice.ur wealthierYour responsibilities will include:Build on project management skills, key stakeholder management and understanding of strategiccontext, whilst develoconfidence around senior managersDevelop people management skills

7、 like performance management, motivating, coaching,absence management, fostering open communication etc.Create a customer centric culture by ensuring sales floor management is fully embedded inbranchEnsure the fair treatment of our customers is at the heart of everything we do, bothand as ananisatio

8、nallyProactively manage finanl and non-finanl risks and help promote HSBCs balanced riskcultureActively contribute towards activitiesperformancet have aitive impact on the branchs finanlQualificationsThe ideal candidate for this role will:Have a minimum of a 2.1 honours degree or equivalent (predict

9、edained, wigraduationyear in 2016 or ear), and 300 UCAS pos or equivalent (excluding General Studies)Be available to undertake the travel required for this role, i.e. you will be required to relocateacross the UK based upon placement opportunities, commitment to being nationally mobile in this role

10、is essentialHave consistently achieved objectives set for you and taken action to improve your ownperformanceHave self-awareness with the confidence to work independently and take responsibility for yourown developmentHave worked collaboratively with other colleagues, supporting them whensibleIn add

11、ition to the details listed above, the ideal candidate will be a proactive forward-thinking,ready to challenge the sus quo, with strong drive and determination, keen to learn anddevelop at all times, pasate about customer service skills with a natural ability to buildrelationships with colleagues an

12、d a willingness to deliver on difficult assignments,sess anaptitude for understanding the underlying strategy whicdins the bdirection, be skilledat project management and a keenerest in business development.Please be advisedt you should apply for one HSBC Graduate Programme only. Candidateswith mult

13、iple applications will be progressed on one application.We recruit for our programmes on a rolling basis. To avoid disappoment, our advice would befor you to submit your application as soon asvarious application stages promptly.sible, and try and to progress through thePlease make sureprogramme.t yo

14、u will have the right to work in the UK at least until the end of theAt HSBC we are open to different ideas and cultures, connected to our customers, communitiesand each other, and dependable, we do the right thing. These are the valuest guide us everyday. We seek to recruit people who share these v

15、alues and will help us to sustahem.Retail Bing and Wealth Management Global Graduate ProgrammeThis two-year programme is for final year degree students and recent graduates who want toe outstanding retail bing leaders for our branches, contact centres and spelist teams.If you can inspire individuals

16、 and teams to meet the needs and ambitions of our customers, andembrace our values, then this could be the careath for you.What to expectWe look for customer-focused students and graduates widesire to progresso leadershiping and Wealthroles in Retail Bing and Wealth Management. Before you johe Retai

17、l BManagement business, you will complete a comprehensive induction programme together withother graduates. On the graduate programme youll complete four roions, each lasting six months, which will keep you working in both customer-facing and spelist head officeenvironments to give you exure to the

18、key areas of our Retail BManagement business.ing and WealthYoull be the face and voice of HSBC in the customer-facing areas of our operations,understanding the core proses and proitionst drive a great customer experience. Youwill also beroduced to risk and compliance which help to protect theerests

19、of ourcustomers. There will be the opportunity to focus on business management or strategic projects,working on initiativest support change and innovation across Retail Bing and WealthManagement. Your final roion will be spent gaining people management and leadershipexperience.Throughout the program

20、me, we will support, guide and develop you, while our leaders will helpyou to be the best you can be, reflecting yourerests and capabilities.Learning, development and supportWere looking for the future leaders of our Retail Bing and Wealth Management business.Forward-thinking, driven, perceptive stu

21、dents and graduates who enjoy being part of a team andare excited by new ideas. People who are dependable and open to different cultures.Your career will begin wistructured induction programme. Then, as you move through yourroions, youll follow a path tailored to your needs. In an open, collaborativ

22、e environmenttvalues learning, youll develop core technical and leadership capabilities to see where you arebest suited to progress. There will also be the opportunity to study for profesal qualifications.Were here to support your development but as a forward-thinking, motivated individual it willbe

23、 up to you to drive it.Youll be assigned a mentor and buddy, who will give you advice and share ideas. You will also beable to take on the knowledge of experienced colleagues around you. Well encourage you to build your network of contacts, which will be invaluable as your HSBC career unfolds. Youll

24、 be able to get involved in sustainability initiatives, which will enable you to expand your skills basewhile adding value to the communities in which we work.Potential careathsYour learning wont stop when you complete the programme. Comprehensive training anddevelopment will continue as you moveo y

25、ourt-programme role and,enabling you to take advantage of thend varied global opportunities we offer.On completion of the programme, youll movecontact centre, or in a spelist area of Retail Bo a people management role in a branch,ing and Wealth Management. Then you willhave the opportunity to progre

26、sso more senior managerial or leadership roles, with the aim ofleading a branch network, contact centre or spelist team. The speed of your progreswithinRetail Bing and Wealth Management will depend on your performance and experience insucsive roles and the quality of your HSBC networks.What youll ne

27、edTo be considered for the programme, you will be a final-year student or recent graduate who:Demonstrates our values open, dependable and connectedHasfor customer serviceIs proactiveaking responsibility and improving your performanceHas a genuineerest in a career in Retail BingHas aspirations to de

28、velop a career as a leader in Retail BingIs nationally mobileComps with regulations and proceduresHas anerest in develoothersIs fluent in written and spoken EnglishHas the highest standards of behaviourIs eligible to work in your preferred countryHas not appd for any HSBC Graduate Programme withhe p

29、ast six monthsMeets our credit history criteria and agrees to a criminal record searchAt HSBC we are looking fraduates anderns who are pasate about working forus and have a realerest in our industry.Pleasel us about youreresthe rolet you have appd for and HSBC. Pleaseaddress the following questions

30、in your response:- Why are youerestedhe role at HSBC?- What specifically have you doneHSBC?250t demonstrates yourerest in this role andly,HSBC is one of the largest bing and finanl servianisationshe world which servesaround 48 million customers in 72 countries and territories. This meanst HSBC can p

31、rovide mewith great opportunities to learn more profeschallenge and develop myself all the time.al knowledge and contact more great c nts,Secondly,HSBC is so supportive and collaborative and I know I will have a mentor and buddy, whowill give me more advice and mentor to help me improve myself. And

32、there are so manyexperienced colleagues whom I really hope to work withy chosen business area,which thismeanst I will expand my skills from this job.When I attended the HSBC presenion in Bristoiversity, I found working in HSBC would be agreat experience through the conversation with employees. They

33、showed me their profesalknowledge and would like share news things to otheople. And according to my past studyexperience, I found I was veryerested in business and espelly in wealth management. WhenI wasy undergraduate time,I finished the dual degree which help me be full of finance andaccounting kn

34、owledge to understand the band wealth management. And I amrson whois pasate aboustomers and am driven with high levels ofegrity through my workingexperience in Oxfam.We want our graduates anderns to have sucsful careers at HSBC and, therefore,we want to ensuret you have the relevant skills for your

35、programme. We are equallyerested in recruiting graduates anderns from finance and non-finance degrees. Weare particularlyerestedhe transferable skillst you have gained from the variety ofexperient you have had.What skills do you beve are important to be sucsful on the HSBC graduate orernprogramme fo

36、r which you are applying? Please give specific exdemonstrated some of these skills.300les of how you havefor customer serviceBe proactiveaking responsibility and improving your performanceerest in develoothersComps with regulations and proceduresopen, dependable and connectedOne day,I wasng multiple

37、 thing in Oxfam - working on the shop floor and cover the till. And Iremember a lady asked me whether we had raincoat. I took her to the clothing part where wenormally kept but I realised there was nothing left.Then I remembered I saw one lastk in our stock but I did not whether they were sold or no

38、t.So I ask my colleague to help me do some work then I went to stock and look fort raincoat.Luckily, I found it but when I took it tot lady she said it is not the raincoat shed like. Next Ichecked with my manager but she said we did nove raincoat now.However I found our online shop actually had lots

39、 of different raincoat and Imend her tobuy it online which has free delivery and can be returned within 21 days. At the same time,Ishowed our online shop to my colleague who has no idea aboutt. And I asked my manager forfeedback about my performance because I always wanted to improve myself.As a res

40、ultt customer was really happy when she left the store because Id saved her sometime and also helped her to get something she needed. She gave me a complimentaryreally provided a exceptional service to her.t IAt HSBC our objective is to be the worlds leadingalso must consider the potential risks.ern

41、ational b. In allt we do, weIn your opinion, what are the top three risks facing HSBC globally and why? 300Thegood risk for HSBC is a US cx recovery. This would mean tighter labour markets,strong profits and an improving demand outlook will lead to a revival in US capital spending,which would feed t

42、hrougho highroductivity, supporting real wage growth.The second good risk for HSBC is ae in emerging market capital flows. Emerging markets havedisappoed ever since the mid-2013 tr tantrum when HSBC shed the sus HSBC hadgained in the aftermath of the global finanl crisis as saviours of the world eco

43、nomy. Also,Chinas policy stimulus bears fruit and looser monetary conditions support demand for EM assets.The third risk for HSBC is about the UK votes to leave the European Union, it could adverselyaffect the European political landscmore broadly. Brexit would implyt EU membership isnot aay street,

44、 raising uncertay about the otharts of the union. Ach, peripheryrisks could resurface. In addition, it brought up more frequent flash crashes - sudden crashes instock pri- and a rise in corporate defaults in China.Everything we do at HSBC is dith “Courageousegrity”.xpect everyone, nong the right thi

45、ng.matter what their level or experience, to take accountability forPlease describe a situation when you have challenged someone about a decior anaction you felt was wrong. Please address the following questions in your response:300- What was the situation?Why did you challenge theWhat challenges di

46、d you face in?ng this?What approach did you take and why did you choose this approach?How did they react to your challenge?What was the direct result of your involvement?What did you learn from this experience?Two years ago, I worked as an accountant assistant for a company which has about 24supermarkets.One of my role is obtain good receipt data fromrs to make sure