Dell重要客戶運(yùn)作系統(tǒng)介紹

1、重要客戶運(yùn)作系統(tǒng)介紹-DELLDell Quality SystemThe Basics Steps RelationshipProcessPerformanceImprovementDell Quality SystemSupplier QualityRELATIONSHIPSupplier QualityPROCESSSupplier QualityPERFORMANCESupplier QualityIMPROVEMENTSupplier SurveySupplier Quality Standard (SQS)Quality AgreementQuality System Audit

2、(QSA)Process AuditQuality Mgmt Plan/MQTPPAPNew P-Plan & ScorecardSafe LaunchYield/Line/ Field MetricsDaily,Weekly, Monthly ReportsQuarterly Quality Review(QQR)Closed Loop CA SystemContinuous Improvement Process (CIP)Business RelationshipProcess Establishment & QualificationCustomer ExperienceDrive C

3、hangeDELL質(zhì)量系統(tǒng)流程確定可以合作的供貨商提出質(zhì)量期望商議質(zhì)量意責(zé)任交換質(zhì)量目標(biāo)至生產(chǎn)地稽核設(shè)計(jì)審查&預(yù)防制定質(zhì)量管理計(jì)劃安全放行(量產(chǎn))監(jiān)控供貨商生產(chǎn)線生產(chǎn)線及應(yīng)用段監(jiān)控客戶心聲評價(jià)商業(yè)評審(每季)供貨商評審確定改善時(shí)機(jī)執(zhí)行改善對策追蹤及預(yù)防Based on ISO 9001/9002供貨商評鑒質(zhì)量標(biāo)準(zhǔn)擬定質(zhì)量系統(tǒng)稽核制程稽核設(shè)定質(zhì)量目標(biāo)簽訂質(zhì)量協(xié)議合格供貨商確定(完整的稽核包括將近122個(gè)問題)90-100% = Approved70-89% = Conditionally 70% = Not approvedDell選擇供貨商流程DELL管理供貨商流程Supplier Manag

4、ement starts after supplier selection is completed質(zhì)量管理計(jì)劃新產(chǎn)品計(jì)劃及計(jì)分卡生產(chǎn)性零組件核準(zhǔn)制程稽核安全放行管理/監(jiān)控質(zhì)量成績 改善行動工程變更每季品質(zhì)評比持續(xù)改善Dell Safe Launch簡化模式Improved Quality/Process OptimizationControlled Pilot and RampQual Build/TestRFDPilotBuild/TestFAIVolume RampFCSRTSFVSQual Test2674OEM Supplier QA83 Check Point 1: Supplie

5、r QA Approved Check Point 2 Qual Test exit Check Point 3 Qual Build Completed Check Point 4 Release from Development (RFD) Check Point 5 FAI complete Check point 6 Ready To Ship (RTS) Check point 7 First customer ship (FCS) Check Point 8 Full Volume Ship achieved (FVS) RFD Release From Development R

6、TS Ready To Ship FAI First Article Inspection (Pre-Ramp) FCS First Customer Ship FVS Full Volume ShipDurationSee Ramp Plan15Dell Safe Launch模式Customer ExperienceResults of SuccessTotal Quality ProcessFoundation and Enabler to Success 質(zhì)量系統(tǒng)設(shè)計(jì)質(zhì)量質(zhì)量改善制程預(yù)防供貨商及早介入分包商管理供貨商全面的質(zhì)量CIPIFIRLRRYieldCIPContinuous I

7、mprovementAction that Drives SuccessDriveQuality the Source through.DellContinuous Improvement(CIP)Dell工程變更通知要求Any supplier changes to form, fit, function, or appearance 任何影響外形結(jié)構(gòu)，安裝，功能，或外觀的變更須通知OEM must be notified in writingOEM須被書面通知到Required number of days notice should be defined in the QPM/MQT應(yīng)定

8、義所需的通知天數(shù)OEM SQE should be the conduit for any supplier changes - not OEM manufacturing or engineering 任何供貨商變更應(yīng)通過OEM SQE管道（非OEM制程或工程）OEM SQE works with Supplier to ensure OEM is notified of supplier changes OEM SQE應(yīng)該對供貨商的變更作掌控并確保OEM被通知到1.例外產(chǎn)品被認(rèn)可后，DELL對一些供貨商相對于例外要求，由采購部寫特采 申請、由技術(shù)部批準(zhǔn)、由品保部加以文件化 2.變更 2.1

9、.在沒有事先得到DELL的書面批準(zhǔn)以前，任何諸如生產(chǎn)材料、制程,制造地 的變更都是不容許的，無論這些變更是否影響產(chǎn)品性能規(guī)格。 2.2.對于一些主要和關(guān)鍵性的變更，供貨商應(yīng)該通知DELL的采購部、工程部， 以便客戶的設(shè)計(jì)team至少在90天以前開始介入執(zhí)行，因?yàn)檫@些變更可能影響 產(chǎn)品的性能、質(zhì)量、可靠性、互換性、或ESD靈敏度，這樣的申請?jiān)跊]有得 到DELL的書面批準(zhǔn)前是不容許的。并且必須對connector重新進(jìn)行信賴性鑒定.Dell ECN CONTROL-選自Dell低功率連接器規(guī)范Dell送樣段要求(Dell PPAP)Dell DocumentDell Document Number

10、PurposePart Qualification ProcessCor.30.WWP.SQ.0014Overview Document to DellQual Process: To determine if all Dell engineering design record and specification requirements are fully understood by the supplier and that the suppliers process has the potential to produce product meeting these requireme

11、nts during actual production at the normal production rateSubmission LevelDell送樣段要求(Dell PPAP)Default Submission LevelsDell送樣段要求(Dell PPAP)The End9、靜夜四無鄰，荒居舊業(yè)貧。9月-229月-22Sunday, September 18, 202210、雨中黃葉樹，燈下白頭人。21:10:0821:10:0821:109/18/2022 9:10:08 PM11、以我獨(dú)沈久，愧君相見頻。9月-2221:10:0821:10Sep-2218-Sep-22

12、12、故人江海別，幾度隔山川。21:10:0821:10:0821:10Sunday, September 18, 202213、乍見翻疑夢，相悲各問年。9月-229月-2221:10:0821:10:08September 18, 202214、他鄉(xiāng)生白發(fā)，舊國見青山。18 九月 20229:10:08 下午21:10:089月-2215、比不了得就不比，得不到的就不要。九月 229:10 下午9月-2221:10September 18, 202216、行動出成果，工作出財(cái)富。2022/9/18 21:10:0821:10:0818 September 202217、做前，能夠環(huán)視四周；做

13、時(shí)，你只能或者最好沿著以腳為起點(diǎn)的射線向前。9:10:08 下午9:10 下午21:10:089月-229、沒有失敗，只有暫時(shí)停止成功！。9月-229月-22Sunday, September 18, 202210、很多事情努力了未必有結(jié)果，但是不努力卻什么改變也沒有。21:10:0821:10:0821:109/18/2022 9:10:08 PM11、成功就是日復(fù)一日那一點(diǎn)點(diǎn)小小努力的積累。9月-2221:10:0821:10Sep-2218-Sep-2212、世間成事，不求其絕對圓滿，留一份不足，可得無限完美。21:10:0821:10:0821:10Sunday, September

14、18, 202213、不知香積寺，數(shù)里入云峰。9月-229月-2221:10:0821:10:08September 18, 202214、意志堅(jiān)強(qiáng)的人能把世界放在手中像泥塊一樣任意揉捏。18 九月 20229:10:08 下午21:10:089月-2215、楚塞三湘接，荊門九派通。九月 229:10 下午9月-2221:10September 18, 202216、少年十五二十時(shí)，步行奪得胡馬騎。2022/9/18 21:10:0821:10:0818 September 202217、空山新雨后，天氣晚來秋。9:10:08 下午9:10 下午21:10:089月-229、楊柳散和風(fēng)，青山澹

15、吾慮。9月-229月-22Sunday, September 18, 202210、閱讀一切好書如同和過去最杰出的人談話。21:10:0821:10:0821:109/18/2022 9:10:08 PM11、越是沒有本領(lǐng)的就越加自命不凡。9月-2221:10:0821:10Sep-2218-Sep-2212、越是無能的人，越喜歡挑剔別人的錯(cuò)兒。21:10:0821:10:0821:10Sunday, September 18, 202213、知人者智，自知者明。勝人者有力，自勝者強(qiáng)。9月-229月-2221:10:0821:10:08September 18, 202214、意志堅(jiān)強(qiáng)的人能把世界放在手中像泥塊一樣任意揉捏。18 九月 20229:10:08 下午21:10:089月-2215、最具挑戰(zhàn)性的挑戰(zhàn)莫過于提升自我。九月 229:10 下午9月-2221:10September 18, 202216、業(yè)余生活要有意義，不要越軌。2022/9/18 21:10:0821:10:0818 Se