華為集成供應(yīng)鏈KPI-Final-V21-ISC-INT-ZXP-XXXX0910

1、華為ISC項(xiàng)目文檔狀態(tài): 草案 X 批準(zhǔn)主題: 華為集成供應(yīng)鏈KPI文檔責(zé)任人: ISC項(xiàng)目組文檔號(hào): MDL-WP-01 秘級(jí): 秘密版本號(hào): Final V2.1文件名: 華為集成供應(yīng)鏈 KPI Page page * MERGEFORMAT65 of numpages * MERGEFORMAT65華為集成成供應(yīng)鏈鏈KPII華為ISSC項(xiàng)目目組日期: 20003年9月10日1、Prrefaace序序言: Thiis ddocuumennt ddesccribbes keyy peerfoormaancee inndiccatoors forr evvaluuatiing thee pee

2、rfoormaancee off too-bee innteggratted suppplyy chhainn prroceessees oof HHuawwei.本文所所描述的的KPII是基于于華為未未來(lái)集成成供應(yīng)鏈鏈流程的的關(guān)鍵績(jī)績(jī)效指標(biāo)標(biāo)。2、Doocummentt reevissionn reecorrd文件件修訂記記錄:Rev datte修訂日期期Reviisioon ppoinnts修訂摘要要Channgess maade是否有修修改(YY/N)20033/066/122ISC流流程在220033年2月月13日日落地后后，經(jīng)過(guò)過(guò)幾個(gè)月月的運(yùn)行行大部分分流程趨趨于固化化。各個(gè)個(gè)推行組

3、組結(jié)合流流程在業(yè)業(yè)務(wù)部門(mén)門(mén)的實(shí)際際運(yùn)行情情況，根根據(jù)KPPI的可可用性和和可統(tǒng)計(jì)計(jì)性，對(duì)對(duì)于ISSC項(xiàng)目目發(fā)明階階段制定定的KPPI及其其目標(biāo)進(jìn)進(jìn)行了重重新審視視。20003年年6月112日IISC項(xiàng)項(xiàng)目組召召開(kāi)了針針對(duì)KPPI審視視的CRRB會(huì)議議，對(duì)于于各個(gè)組組提交的的KPII CRR進(jìn)行了了評(píng)審。本本次文檔檔修訂就就是依據(jù)據(jù)CRBB會(huì)議評(píng)評(píng)審結(jié)論論進(jìn)行的的。相對(duì)于第第一版，做做了如下下修改：銷(xiāo)售KPPI：對(duì)于“OE Enttry Cyclle TTimee”的獲取取點(diǎn)改為為了Boook Ordder。計(jì)調(diào)KPPI：根根據(jù)APPS系統(tǒng)統(tǒng)實(shí)施，對(duì)對(duì)于所有有KPII進(jìn)行了了重新修修改。采購(gòu)KP

4、PI：由由于數(shù)據(jù)據(jù)收集困困難，取取消了一一個(gè)功能能優(yōu)秀指指標(biāo)“合格SSourrcinng方法法使用率率”。制造KPPI：取取消了三個(gè)功功能優(yōu)秀秀指標(biāo)“工序準(zhǔn)準(zhǔn)確率、BOMM準(zhǔn)確率率、Ittem準(zhǔn)準(zhǔn)確率”，調(diào)整整了一個(gè)個(gè)功能優(yōu)優(yōu)秀指標(biāo)標(biāo)“工藝路路線(xiàn)準(zhǔn)確確率”的定義義。物流KPPI：結(jié)結(jié)合華為為的實(shí)際際業(yè)務(wù)情情況，取取消了一一個(gè)支持持供應(yīng)鏈鏈可靠性性方面的的ISCC KPPI指標(biāo)標(biāo)“貨物完完好率”。Y20033/088/211根據(jù)20003年年7月229日IISC月月度推行行例會(huì)的的決定：FDLL將KPII的統(tǒng)計(jì)計(jì)方法、定義、目標(biāo)與與FDMM再做一一次溝通通，優(yōu)化化后，由由FDLL和FDMM以推行

5、行承諾書(shū)書(shū)的形式式簽署，并并在述職職報(bào)告中中體現(xiàn)。各個(gè)FDL就各領(lǐng)域KPI與各自的FDM進(jìn)行了溝通，并在2003年8月21日的ISC CRB會(huì)議上把要進(jìn)行變更的KPI進(jìn)行了評(píng)審。本次文檔修訂就是依據(jù)該次CRB會(huì)議評(píng)審結(jié)論進(jìn)行的。相對(duì)于第第二版，做做了如下下修改：在原來(lái)的的KPII指標(biāo)體體系中，增增加“供應(yīng)鏈鏈成本”維度的的KPII。各個(gè)個(gè)領(lǐng)域能能增加的的本次增增加，不不能增加加的留出出空間，以以后增加加。銷(xiāo)售KPPI：內(nèi)內(nèi)部訂單單更改率率仍保留留原來(lái)的的定義，增增加一個(gè)個(gè)小的指指標(biāo)來(lái)反反映報(bào)價(jià)價(jià)、工勘勘、成套套、業(yè)務(wù)務(wù)支持原原因?qū)е轮碌挠唵螁胃摹２少?gòu) KKPI：1）把把原來(lái)采采購(gòu)功能能優(yōu)秀指

6、指標(biāo)“PCAA”調(diào)整為為供應(yīng)鏈鏈層面的的KPII，并作作為供應(yīng)應(yīng)鏈成本本維度的的指標(biāo)；2）供供應(yīng)鏈層層面增加加“按計(jì)劃劃到貨率率”指標(biāo)，把把原來(lái)供供應(yīng)鏈層層面的“準(zhǔn)時(shí)交交貨率”指標(biāo)調(diào)調(diào)整為采采購(gòu)功能能優(yōu)秀指指標(biāo)；33）取消消“單貨不不符率”。Y3、Diistrribuutioon aapprrovaal rrecoord發(fā)發(fā)布批準(zhǔn)準(zhǔn)記錄:Thiss doocummentt neeedss too bee enndorrsedd beeforre ddisttribbutiion by本本文件發(fā)發(fā)布前需需要以下下人員會(huì)會(huì)簽：Namee姓名Signn簽名Deptt部門(mén)Titlle職位Datee o

7、ff Appproovall批準(zhǔn)日期期李揚(yáng)銷(xiāo)售推行行引導(dǎo)組組組長(zhǎng)張文彬采購(gòu)?fù)菩行幸龑?dǎo)組組長(zhǎng)馬學(xué)杰采購(gòu)?fù)菩行幸龑?dǎo)組副組長(zhǎng)金 濤濤制造推行行引導(dǎo)組組長(zhǎng)單康寧物流推行行引導(dǎo)組組長(zhǎng)張勇維計(jì)調(diào)推行行引導(dǎo)組組長(zhǎng)邱生雨預(yù)測(cè)推行行引導(dǎo)組組組長(zhǎng)孫 銘銘銷(xiāo)售推行行組組長(zhǎng)王皖晉采購(gòu)?fù)菩行薪M組長(zhǎng)李建國(guó)制造推行行組組長(zhǎng)郗愛(ài)青物流推行行組組長(zhǎng)吳涉丹計(jì)調(diào)推行行組組長(zhǎng)許安東預(yù)測(cè)推行行組組長(zhǎng)4、Diistrrituutioon rrecoord文文件發(fā)放放記錄:Thiss doocummentt iss diistrribuutedd too本文件件已經(jīng)發(fā)發(fā)至以下下人員/部門(mén)：Namee姓名Signn簽名Deptt部門(mén)Titl

8、le職位位Datee off Diistrribuutioon下發(fā)日期期5、Appproovedd byy Seenioor mmgmtt高層領(lǐng)領(lǐng)導(dǎo)審批批:Namee姓名Signn簽名Deptt部門(mén)Titlle職位位Datee日期邢憲杰ISC推推行第22階段項(xiàng)項(xiàng)目組項(xiàng)目經(jīng)理理梁 華華供應(yīng)鏈管管理部部長(zhǎng)6、Thhis doccumeent is preeparred by文文件擬訂訂:Namee姓名Signn簽名Deptt部門(mén)Titlle職位位Datee日期鐘效培ISC項(xiàng)項(xiàng)目組集集成組成員20033/066/211(V2.00)鐘效培ISC項(xiàng)項(xiàng)目組集集成組成員20033/099/100(V22.

9、1)7、Teext正正文:Huawwei ISCC KPPI華為集成成供應(yīng)鏈鏈KPII7.1 Whaat iis KKPIKKPI是是什么:A sttanddarddizeed ccommmon lannguaage esttabllishhed forr evvaluuatiing bussineess perrforrmannce(witth tthe pottenttiall off beecommingg ann inndusstryy sttanddardd）.KKPI是是通過(guò)對(duì)對(duì)業(yè)務(wù)績(jī)績(jī)效衡量量的標(biāo)準(zhǔn)準(zhǔn)化，建建立起一一套衡量量業(yè)務(wù)績(jī)績(jī)效的共共同語(yǔ)言言（在有有些情況況下，這這些標(biāo)準(zhǔn)準(zhǔn)

10、化的指指標(biāo)可能能成為業(yè)業(yè)界標(biāo)準(zhǔn)準(zhǔn)）。 Huaaweii ISSC KKPIss arre aa seet oof sstanndarrd ccritteriia ffor unddersstanndinng ssuppply chaain perrforrmannce devveloopedd inn reeferrencce tto SSuppply Chaain Opeerattionn Reeferrencce MModeel.華華為集成成供應(yīng)鏈鏈的KPPI是參參照供應(yīng)應(yīng)鏈流程程參考模模型（SSCORR），制制定的衡衡量華為為供應(yīng)鏈鏈績(jī)效的的標(biāo)準(zhǔn) 。7.2 Whaat aare thee

11、 obbjecctivves of KPIIsKPPI的作作用是什什么:1、 DDeveelopp a commmonn laanguuagee foor eevalluattingg buusinnesss peerfoormaancee, bbaseed oon wwhicch tto ddepiict a bbestt prractticee viisioon aand thee cooursse oof aactiion to appproaach it.制定公公司衡量量業(yè)務(wù)績(jī)績(jī)效的“共共同語(yǔ)言言”，并并在此基基礎(chǔ)上勾勾畫(huà)公司司關(guān)于“最最佳實(shí)踐踐”的愿愿景，以以及實(shí)現(xiàn)現(xiàn)這一愿愿景的途途

12、徑。2 、Hellp uundeersttandd thhe ggap of as-is praactiice verrsuss too-bee viisioon aand pinnpoiint areeas to be foccuseed oon iin ssuppply chaain mannageemennt wwithh coontiinuoous impprovvemeent acttionns ttakeen ttogeetheer wwithh coollaaborratiive parrtneers.幫助公公司了解解供應(yīng)鏈鏈現(xiàn)狀和和愿景之之間的差差異，并并在供應(yīng)應(yīng)鏈的管管理中，

13、挑挑選出需需要優(yōu)先先關(guān)注的的領(lǐng)域，以以便與合合作伙伴伴一起，及及時(shí)采取取行動(dòng)并并持續(xù)改改進(jìn)。 3 、PProvvidee a commparrisoon bbetwweenn buusinnesss peerfoormaancee annd iinduustrry bbencchmaarkiing to hellp iidenntiffy aan oorgaanizzatiions aadvaantaagess annd iimprroveemennt ooppoortuunittiess inn suupplly cchaiin ooperratiion.提供業(yè)業(yè)務(wù)績(jī)效效與業(yè)界界基準(zhǔn)的的比較

14、，藉藉以識(shí)別別公司供供應(yīng)鏈優(yōu)優(yōu)勢(shì)和改改進(jìn)機(jī)會(huì)會(huì)。 4 、AAnallyzee byy meeanss off KPPI ccomppariisonn chharaacteerissticcs oof ootheer ssuppply chaainss wiith commpettingg sttrattegiies to asssistt ann orrgannisaatioon iin mmeassuriing howw suucceessfful theey aare in achhievvingg thheirr deesirred possitiioniing witthinn thh

15、e ccomppetiitivve mmarkket spaace. 通過(guò)過(guò)KPII可以將將我司供供應(yīng)鏈與與其它具具有競(jìng)爭(zhēng)爭(zhēng)性策略略的供應(yīng)應(yīng)鏈進(jìn)行行比較分分析和評(píng)評(píng)估，協(xié)協(xié)助企業(yè)業(yè)衡量它它們?cè)诙喽啻蟪潭榷壬蠈?shí)現(xiàn)現(xiàn)了其在在競(jìng)爭(zhēng)性性市場(chǎng)中中期望的的目標(biāo)定定位。7.3 Hoow aare thee KPPIs strructtureedKPPI及其其結(jié)構(gòu): KPIIs aare strructtureed iintoo twwo llayeers, viiz. 4 ssuppply chaain levvel KPIIs wwithh 299 unnderrlyiing funnctiion lev

16、vel KPIIs ssuppporttingg thhem.KPII從結(jié)構(gòu)構(gòu)上可以以分為兩兩個(gè)層次次，即44個(gè)“供供應(yīng)鏈層層面KPPI”是是通過(guò)229個(gè)下層層“功能能層面KKPI”來(lái)來(lái)支持的的。7.3.1 At suppplyy chhainn leevell thhe 44 KPPIs aree caateggoriizedd innto 3 mmajoor ddimeensiionss: ssuppply chaain relliabbiliity, suupplly cchaiin fflexxibiilitty & reespoonsiivennesss annd assset ut

17、iilizzatiion . 供供應(yīng)鏈層層面的44個(gè)KPPI可以以分為三三個(gè)主要要維度：供應(yīng)鏈鏈可靠性性、供應(yīng)應(yīng)鏈柔性性及響應(yīng)應(yīng)能力、資產(chǎn)利利用。Suppply Chaain Relliabbiliity供供應(yīng)鏈可可靠性： thhe pperfformmancce oof tthe suppplyy chhainn inn deelivveriing: thhe ccorrrectt prroduuct, att thhe ccorrrectt tiime, inn thhe ccorrrectt coondiitioon aand pacckaggingg, iin tthe corrrec

18、ct qquanntitty, witth tthe corrrecct ddocuumenntattionn, tto tthe corrrecct ccusttomeer. 1 KKPIss arre iidenntiffiedd inn thhis areea: On Timme CCompplette DDeliiverry.即即供應(yīng)鏈鏈在交貨貨方面的的表現(xiàn)，是是指正確確的貨物物、在正正確的時(shí)時(shí)間、正正確的條條件及包包裝、具具有正確確的數(shù)量量、附帶帶正確的的文檔，發(fā)發(fā)給正確確的客戶(hù)戶(hù)。在這這個(gè)方面面有1個(gè)個(gè)KPII對(duì)應(yīng)：“ 合合同及時(shí)時(shí)齊套到到貨率 ” ；Suppply Chaain

19、Fleexibbiliity & RRespponssiveensss供應(yīng)鏈鏈柔性及及響應(yīng)能能力：thee veeloccityy att whhichh a suppplyy chhainn prroviidess prroduuctss too thhe ccusttomeer aand thee aggiliity of a ssuppply chaain in ressponndinng tto mmarkketpplacce cchanngess too gaain or maiintaain commpettitiive advvanttagee. 22 KPPIs aree id

20、denttifiied herre: Ordder Filll CCyclle TTimee annd SSuppply Chaain Ressponnse Cyccle Timme. 是指供供應(yīng)鏈為為獲得或或保持競(jìng)競(jìng)爭(zhēng)性?xún)?yōu)優(yōu)勢(shì)而對(duì)對(duì)市場(chǎng)變變化響應(yīng)應(yīng)的靈敏敏度，及及將產(chǎn)品品提供給給客戶(hù)的的速度。這這里有22個(gè)KPPI對(duì)應(yīng)應(yīng)它：“訂訂單履行行周期”、“供應(yīng)應(yīng)鏈響應(yīng)應(yīng)周期”。Asseet UUtillizaatioon資產(chǎn)產(chǎn)利用：thee efffecctivveneess of an orgganiisattionn inn maanaggingg asssetts tto ssuppportt

21、 deemannd ssatiisfaactiion. TThiss inncluudess thhe mmanaagemmentt off alll aasseets : ffixeed aand worrkinng ccapiitall. 11 KPPI iis iidenntiffiedd foor tthiss diimennsioon:IInveentoory Turrns/Invventtoryy Daays On Hannd;是是指一個(gè)個(gè)企業(yè)在在管理資資產(chǎn)以支支持滿(mǎn)足足需求方方面的效效率。它它包括所所有資產(chǎn)產(chǎn)的管理理：固定定資產(chǎn)和和流動(dòng)資資產(chǎn)。 有1個(gè)個(gè)KPII對(duì)應(yīng)這這個(gè)維度度：

22、“庫(kù)庫(kù)存周轉(zhuǎn)轉(zhuǎn)天數(shù)/庫(kù)存周周轉(zhuǎn)率”。In SSCORR moodell, ffirsst lleveel ssuppply chaain perrforrmannce inddicaatorrs aalsoo inncluude suppplyy chhainn coost or perrcenntagge oof SSCM cosst aagaiinstt tootall saaless reevennue. Inn viiew of thee coompllexiity of cosst mmeassureemennt aand thee faact thaat iit iis nnot

23、an areea oof ppriooritty iin ccurrrentt Huuaweei sso ccostt iss exxcluudedd ouut oof tthe suppplyy chhainn KPPI sset.在SCCOR模模型中，第第一層供供應(yīng)鏈指指標(biāo)還包包括“供供應(yīng)鏈成成本”，即即：供應(yīng)應(yīng)鏈管理理成本占占總銷(xiāo)售售額的比比例?？伎紤]到成成本衡量量標(biāo)準(zhǔn)比比較復(fù)雜雜，而且且，它不不是目前前華為最最關(guān)注的的領(lǐng)域，故故本次不不考慮。（備注：我們雖然現(xiàn)在還沒(méi)有確定出第一層“供應(yīng)鏈成本”維度的指標(biāo)，但是本次我們?cè)诠?yīng)鏈KPI指標(biāo)體系中增加這一維度，待以后確定出指標(biāo)后再補(bǔ)充。）7.

24、3.2 At funnctiion levvel thee 299 KPPIs aree fuuncttionn sppeciificc annd eeachh coontrribuute to onee orr moore thaan oone suppplyy chhainn leevell KPPIs, ammongg whhichh ,功功能層面面的29個(gè)KPPI是功功能特定定的，同同時(shí)每一一個(gè)KPPI又支支持一個(gè)個(gè)或多個(gè)個(gè)供應(yīng)鏈鏈層面的的KPII，它們們之中，10 aare linnkedd too Suupplly CChaiin RReliiabiilitty(OOn TTime

25、e Coomplletee Deelivveryy);與與供應(yīng)鏈鏈可靠性性（及時(shí)時(shí)齊套到到貨率）關(guān)關(guān)聯(lián)的有有10個(gè);10 aare linnkedd too Suupplly CChaiin FFlexxibiilitty & Reespoonsiivennss(Ordder Filll CCyclle TTimee annd SSuppply Chaain Ressponnse Cyccle Timme);與供應(yīng)應(yīng)鏈柔性性及響應(yīng)應(yīng)能力（訂訂單履行行周期、供應(yīng)鏈鏈響應(yīng)周周期）關(guān)關(guān)聯(lián)的有10個(gè)；8 arre llinkked to Assset Utiilizzatiion(Invventtor

26、yy Tuurnss/Innvenntorry DDOH);與資資產(chǎn)利用用（庫(kù)存存周轉(zhuǎn)天天率/庫(kù)庫(kù)存周轉(zhuǎn)轉(zhuǎn)天數(shù)）關(guān)聯(lián)的有8個(gè)；1 iss liinkeed tto Suppplyy Chhainn Coostss；與供應(yīng)鏈鏈成本的的關(guān)聯(lián)的的有1個(gè)；22 ddont hhavee a dirrectt immpacct oon ssuppply chaain levvel KPIIs bbut plaay ssignnifiicannt rrolee inn acchieevinng ffuncctioon eexceelleencee.另外外，有222個(gè)KPPI對(duì)供供應(yīng)鏈層層面的KKPI沒(méi)沒(méi)有

27、直接接影響，但但它們?cè)谠诖龠M(jìn)業(yè)業(yè)務(wù)層取取得“功功能優(yōu)秀秀”上扮扮演著相相當(dāng)重要要的角色色。7.4 Furrtheer eelabboraatioon oon tthe KPIIs KKPI詳詳述7.4.0 Suppplyy chhainn KPPIs供供應(yīng)鏈KKPI:NumbberKPIDesccripptioonFormmulaaDatee SoourcceColllecttionnFreequeencyyOwneer(Meaasurre&Monnitoor)Currrentt Vaaluee(JannDeec,220011)To-BBe TTarggetISC-01AAOn ttimee

28、Coomplletee Deelivveryy(FCCD)合合同及時(shí)時(shí)齊套到到貨率 (FCCD)% oof oordeers reeceiivedd inn ffulll annd mmeett FCCD (Firrst Commmitttedd Daate)齊套并并且滿(mǎn)足足FCDD的訂單單數(shù)量（FFCD：首次承承諾日期期）(D1/D2)*1000%D1=nnumbber of ordderss reeceiivedd byy cuustoomerr oon oor bbefooreFFCD客客戶(hù)準(zhǔn)時(shí)時(shí)接收或或比FCCD日期期提前接接收的訂訂單數(shù)D2=ttotaal oordeers recc

29、eivved by cusstommer durringg thhe mmeassureed mmontth.在在統(tǒng)計(jì)月月內(nèi)客戶(hù)戶(hù)接收的的總訂單單數(shù)OraccleMontthlyySCM82%ISC-01BBOn ttimee Coomplletee Deelivveryy(CRRD)合合同及時(shí)時(shí)齊套到到貨率(CRDD)% oof oordeers reeceiivedd inn fuull andd meeet CRDD (CCusttomeer RRequuestted Datte)齊齊套并且且滿(mǎn)足CCRD的的訂單數(shù)數(shù)量（CCRD：客戶(hù)需需求日期期）(D1/D2)*1000%D1=nnum

30、bber of ordderss reeceiivedd byy cuustoomerr onn orr beeforre CCRD客客戶(hù)準(zhǔn)時(shí)時(shí)接收或或比CRRD日期期提前接接收的訂訂單數(shù)D2=ttotaal oordeers recceivved by cusstommer durringg thhe mmeassureed mmontth.在在統(tǒng)計(jì)月月內(nèi)客戶(hù)戶(hù)接收的的總訂單單數(shù)OraccleMontthlyySCMNo sstattistticss avvaillablleISC-02Inv Turrns 庫(kù)存周轉(zhuǎn)轉(zhuǎn)率Inveentoory turrns庫(kù)庫(kù)存周轉(zhuǎn)轉(zhuǎn)率(D1/D2)*122

31、D1=ccostt off gooodss soold bassed on monnthlly ssalees月度度銷(xiāo)售的的貨物成成本D2=aaverragee cuurreent invventtoryy vaaluee當(dāng)前平平均的庫(kù)庫(kù)存價(jià)值值Notees：Averragee=Suum oof IInv. perr wworkkingg daay / Noo. of woorkiing dayy inn a monnth. “平均”= 一個(gè)個(gè)月內(nèi)每每個(gè)工作作日的庫(kù)庫(kù)存之和和/一個(gè)月月內(nèi)的工工作日天天數(shù)。OraccleMontthlyySCM2.044Timees pper yeaarISC-

32、03SC RRespponsse CCyclle TTimee供應(yīng)鏈鏈響應(yīng)周周期Cumuulattivee cyyclee tiime froom pproccureemennt tthrooughh deelivveryy.從采采購(gòu)到發(fā)發(fā)貨累積積的周期期D1+DD2+DD3D1=pproccureemennt ccyclle ttimee =PPG-SSC-004（Proocurremeent Staandaard LT）+PGG-SCC-033.1(PR/PO cyccle timme) +PGG-SCC-033.2(PO appprovval cyccle timme) D2=mmanu

33、ufaccturringg cyyclee tiime = KKM-SSC-(02+03+04) (SSub-asssembbly mannufaactuurinng wworkk orrderr cyyclee tiime + AATO mannufaactuurinng wworkk orrderr cyyclee tiime + FFinaal aasseemblly sstaggingg cyyclee tiime )D3=sshipppinng ccyclle ttimee=MLL-SCC-055(Shhip cyccle timme )OraccleMontthlyySCM68da

34、aysISC-04Ordeer FFilll Cyyclee Tiime 訂單履履行周期期A(yíng)ggrregaatedd cyyclee tiime(froom fformmal conntraact siggninng tthrooughh orrderr prroceessiing, maanuffactturiing andd deelivveryy).總總計(jì)的周周期（從從正式合合同簽定定開(kāi)始，經(jīng)經(jīng)過(guò)訂單單履行、制造，到到收貨）Calcculaate ordder filll ccyclle ttimee peer oordeer =(D22D1) annd gget thee avvera

35、age cyccle timme先計(jì)計(jì)算出每每一個(gè)訂訂單的訂訂單履行行周期（D2-D1），然后計(jì)算出平均值D1=ttimee whhen foormaal cconttracct iis ssignned正正式合同同簽定時(shí)時(shí)的時(shí)間間D2=ttimee whhen ordder is reeceiivedd bby ccusttomeer客戶(hù)戶(hù)“接收”訂單的的時(shí)間OraccleMontthlyySCM38daays7.4.1 Selll GGoodds KKPI銷(xiāo)銷(xiāo)售KPPI: Tablle 11：Tablle 22:NumbberKPIDesccripptioonFormmulaaDatee

36、SoourcceColllecttionn FrrequuenccyOwneer(Meaasurre & Moonittor)Currrentt Vaaluee(JannDeec,220011)To-BBe TTarggetSG-SSC-001Inteernaal/EExteernaal CCusttomeer CCompplaiintss duue tto IInacccurrat Conntraact Mgmmt.合合同履行行錯(cuò)誤引引起的內(nèi)內(nèi)、外部部客戶(hù)投投訴（%）Perccenttagee off booth cusstommers ccompplaiintss onn coontrra

37、ctt errrorrs aand intternnallly ffounnd cconttracct eerroors in whoole proocesss ffromm maakinng ppropposool tto IInittiall Acccepptannce Tesstinng. Timme ddiviisioon: froom sshippmennt tto IInittiall Acccepptannce Tesstinng (extternnal);frrom conntraact siggnedd too shhipmmentt (iinteernaal). 從制制作建

38、議議書(shū)到初初驗(yàn)整個(gè)個(gè)周期內(nèi)內(nèi)，因合合同管理理、訂單單管理導(dǎo)導(dǎo)致合同同錯(cuò)誤而而受到客客戶(hù)投訴訴率及內(nèi)內(nèi)部發(fā)現(xiàn)現(xiàn)的合同同錯(cuò)誤率率。時(shí)間間劃分：外部投投訴，從從發(fā)貨到到初驗(yàn)期期間發(fā)生生的投訴訴；內(nèi)部部投訴，從從合同簽簽訂到發(fā)發(fā)貨期間間的投訴訴。Conttracct eerroor rrefeers to anyy coontrractt coonfiigurratiion rellateed mmisttakees.合合同“錯(cuò)誤”的定義義為任何何有關(guān)合合同配置置的錯(cuò)誤誤。包括括客戶(hù)投投訴及工工勘、成成套、制制造部門(mén)門(mén)各環(huán)節(jié)節(jié)發(fā)現(xiàn)的的上游業(yè)業(yè)務(wù)的錯(cuò)錯(cuò)誤.(cuustoomerr coompllainn

39、ts on conntraactss+intternnal misstakkes occcureed bbefoore Iniitiaal AAcceeptaancee Teestiing) / CCPP shhipiing conntraactss(客戶(hù)戶(hù)對(duì)合同同錯(cuò)誤的的投訴華為內(nèi)內(nèi)部直到到初驗(yàn)期期間發(fā)現(xiàn)現(xiàn)的錯(cuò)誤誤) / CCPP發(fā)貨合合同數(shù)CalllCennterr, iissuue ffeeddbacck ffromm OEE uppstrreamm,Ennginneerringg Deesiggn bbusiinesss mmontthlyy shheett. MontthlyyBid

40、ddingg Offficce MManaagerr, EEngiineeerinng MMgntt Deept. Maanagger, Coontrractt Mggnt Deppt. Mannageer29.55%3%SG-SSC-002(Intternnal) Orrderr Chhangges Rattio(內(nèi)部)訂單更更改率（%）No. of intternnal ordder chaangees tto ttotaal aamouunt of ordder chaangees.由由于內(nèi)部部原因?qū)?dǎo)致更改改訂單的的次數(shù)占占同期訂訂單總數(shù)數(shù)的比率率它包括除除客戶(hù)需需求原因因以外的的所有

41、公公司的內(nèi)內(nèi)部原因因造成的的訂單更更改，既既包含銷(xiāo)銷(xiāo)售原因因，也包包含欠料料、BOOM、EECO、采購(gòu)等等原因。ISC-SC-02-01銷(xiāo)銷(xiāo)售內(nèi)部部訂單更更改率：對(duì)于由由于報(bào)價(jià)價(jià)、工勘勘、成套套、業(yè)務(wù)務(wù)支持等等銷(xiāo)售原原因造成成的訂單單更改。No.of intternnal ordder chaangees / tottal No. off orrderrs chaangee rrefeers to chaangees ccaussed by ECOO orr ottherr innterrnall reeasoons.因內(nèi)部部原因?qū)?dǎo)致更改改訂單的的次數(shù)/同期訂訂單數(shù)?！案摹笨啥x義為因EE

42、CO和和其他內(nèi)內(nèi)部原因因?qū)е碌牡母?。Oraccle, Orrderr chhangge wworkk fllowMontthlyySalees MMgntt. DDeptt. MManaage r14%8.5%SG-SSC-003Ordeers Meeetinng CCusttomeer RRequuireemennts訂訂單可達(dá)達(dá)客戶(hù)要要求的比比率（%）Perccenttagee off scchedduleed oordeer ddatees tthatt meeet CRDD. 排排產(chǎn)期可可滿(mǎn)足客客戶(hù)要求求日期的的比率No.of ordderss wwithh FFCD earrlie

43、er tthann CRRD/ tottal No. off orrderrs(sstattistticss caan bbe mmadee too diiffeerennt ccusttomeer ttierrs iin tto-bbe pproccesss)已排產(chǎn)產(chǎn)訂單日日期等于于或早于于客戶(hù)要要求日期期的數(shù)目目/ 同期期所發(fā)訂訂單總數(shù)數(shù)（將來(lái)來(lái)可按不不同客戶(hù)戶(hù)層次來(lái)來(lái)統(tǒng)計(jì)）MontthlyySalees MMgntt. DDeptt. MManaagerrNo sstattistticss avvaillablle.90%SG-SSC-004OE EEntrry CCyclle TTim

44、ee訂單錄錄入周期期Fromm coontrractt siigneed tto cconffiguurattionn coomplleteed （seee OEE cyyclee tiime dettaill deescrripttionn). 從合同同簽訂后后到成套套完成為為止的時(shí)時(shí)間（見(jiàn)見(jiàn)訂單錄錄入周期期詳細(xì)描描述)TOE=Datte oof cconffirmm AAvaiilabbiliity Datte oof CConttracct ssignn詳細(xì)配配置完成成時(shí)間點(diǎn)點(diǎn)減去合合同簽訂訂時(shí)間點(diǎn)點(diǎn)(seee OEE cyyclee tiime dettaill deescrriptt

45、ionn見(jiàn)訂單單錄入周周期詳細(xì)細(xì)描述)Captturee Poointt獲取點(diǎn)點(diǎn):Bookk orrderr,daate froom OOM aand CM 訂單預(yù)預(yù)訂，datte ffromm OMM annd CCMOM,CConttracct MMgntt. ssysttemMontthlyyConttracct MManaagemmentt Deept. Maanagger17daays3dayysSG-SSC-005Loann Gooodss Innvenntorry DDOH 借貨庫(kù)庫(kù)存周轉(zhuǎn)轉(zhuǎn)天數(shù)（d）Dayss onn haand of loaan ggoodds iin RRS

46、O warrehoousees. 辦事處處借貨庫(kù)庫(kù)存在庫(kù)庫(kù)天數(shù)DOH(avveraage invventtoryy/coonsuumpttionn)*(3655/122)DOH(平均庫(kù)庫(kù)存量/用量)*(3665/112)* DOOH:DDayss onn Haand在在庫(kù)天數(shù)數(shù)Captturee Poointt獲取點(diǎn)點(diǎn):Montthlyy frrom ERPP syysteem每月月從ERRP系統(tǒng)統(tǒng)中提取取OraccleMontthlyySalees MManaagemmentt Deept. Maanagger95daays92daaysSG-SSC-006Finiisheed GGoodd

47、s & PPOC Invventtoryy DOOH成品品及POOC庫(kù)存存周轉(zhuǎn)天天數(shù)（dd）Finiisheed ggoodds iinveentoory daays on hannd ccaussed by cusstommer canncellingg, ddelaay oor pposttponned ATPP teestiing. 合同同簽訂前前未進(jìn)行行ATPP檢查及及客戶(hù)取取消或延延遲發(fā)貨貨導(dǎo)致的的成品庫(kù)庫(kù)存；PPOC庫(kù)庫(kù)存中按按客戶(hù)需需求定制制的部分分。Timee diivissionn: EElappsedd tiime froom ffiniisheed ggoodds een

48、teerinng sstorragee too cuustoomerr reeceiipt (ellimiinatte aaverragee sshipppinng ttimee).時(shí)時(shí)間劃分分：從成成品入成成品庫(kù)開(kāi)開(kāi)始到客客戶(hù)簽收收截至，減減去平均均運(yùn)輸時(shí)時(shí)間。DOH(avveraage invventtoryy/coonsuumpttionn)*(3655/122)DOH(平均庫(kù)庫(kù)存量/用量)*(3665/112)* DOOH:DDayss onn Haand在在庫(kù)天數(shù)數(shù)Captturee Poointt獲取點(diǎn)點(diǎn):Montthlyy frrom ERRP ssysttem.每月從從ERPP

49、系統(tǒng)中中提取OraccleMontthlyySalees MManaagemmentt Deept. Maanagger4.8ddayss(Inccluddingg aall finnishhed gooods.Not onllythe finnishhed gooods by thee cuustoomerr reeasoon ccreaatedd.)3dayysSG-FFE-001Undeetecctedd Oppporrtunnitiies突突發(fā)的機(jī)機(jī)會(huì)點(diǎn)比比率(%)No. of uneexpeecteed ooppoortuunittiess too alll esttabllishh

50、ed proojeccts witthinn 1 weeek. 在短于11周之內(nèi)內(nèi)，突發(fā)發(fā)的機(jī)會(huì)會(huì)點(diǎn)數(shù)目目占立項(xiàng)項(xiàng)數(shù)目的的比率。No.of uneexpeecteed ooppoortuuniees/No.of esttabllishhed proojeccts突發(fā)機(jī)機(jī)會(huì)點(diǎn)數(shù)數(shù)目/同期立立項(xiàng)數(shù)目目 unnexppectted oppporttuniity reeferrs tto pprojjectts rrequuireed tto hhavee thhe bbidddingg doocummentt wiithiin oone weeek “突發(fā)機(jī)機(jī)會(huì)點(diǎn)”指短于于一周之之內(nèi)要遞遞交標(biāo)書(shū)書(shū)的

51、項(xiàng)目目Techhniccal & BBusiinesss AApprrovaalMontthlyySalees MManaagemmentt Deept. MaanaggerNo sstattistticss avvaillablle.the KPII wiill be meaasurred unttil opppty sysstemm haas bbeenn immpleemenntedd(暫不不統(tǒng)計(jì))SG-FFE-002Win Ratte投標(biāo)標(biāo)成功率率(%)Perccenttagee off wiin-bbidss. 獲勝投標(biāo)標(biāo)項(xiàng)目占占同期投投標(biāo)項(xiàng)目目的比率率Winn-biid pproj

52、jectts /tottal bidddinng pprojjectts 獲勝投投標(biāo)項(xiàng)目目/同期投投標(biāo)項(xiàng)目目Opptty MMgntt SyysteemMontthlyy65%the KPII wiill be meaasurred unttil opppty sysstemm haas bbeenn immplmmenttedSG-FFE-003Salees PProccesss Viiolaatioons銷(xiāo)售過(guò)程程中的違違規(guī)事件件Viollatiionss fooundd byy Appproovall Reevieewerrs dduriing hiss/heer mmoniitorri

53、ngg off SGG prroceess esttabllishhed proojeccts witthouut ooppoortuunitty aasseessmmentt. 項(xiàng)項(xiàng)目經(jīng)理理在對(duì)銷(xiāo)銷(xiāo)售過(guò)程程的監(jiān)控控中發(fā)現(xiàn)現(xiàn)的違規(guī)規(guī)事件。包包括未經(jīng)經(jīng)機(jī)會(huì)點(diǎn)點(diǎn)評(píng)估即即立項(xiàng)等等違規(guī)行行為。Totaal aamouunt of vioolattionns ffounnd bby cconttracct aaudiit durringg sttatiistiicall peeriood iin pprojjectt.統(tǒng)計(jì)計(jì)期內(nèi)合合同審計(jì)計(jì)發(fā)現(xiàn)的的違規(guī)事事件總數(shù)數(shù)。Apprrovaal WWorkkfl

54、oowMontthlyySalees MManaagemmentt Deept. MaanaggerNo sstattistticss avvaillablle.1%7.4.2 Forrecaast KPII預(yù)測(cè) KKPI：Tablle 11Tablle 22 NumbberKPIDesccripptioonFormmulaaDatee SoourcceColllecttionn FrrequuenccyOwneer(Meaasurre & Moonittor)Currrentt Vaaluee(JannDeec,220011)To-BBe TTarggetDF-SSC-001Weigghte

55、ed DDemaand Forrecaast Errror -WDDFE加加權(quán)要貨貨預(yù)測(cè)偏偏差率WWDFEEMeassuree off weeighhtedd avveraage of thhe llastt ffivee tiime Demmandd Fooreccastt ffor thee peeriood commparre tto aactuual demmandd. 近近5次要貨貨預(yù)測(cè)加加權(quán)值相相對(duì)實(shí)際際需求偏偏差程度度WDFEE =(Dww-Daa)/DDw)*1000%Dw=Di * wwi , i=1,22,3,4,55Di: thee itth ttimee deemann

56、d FForeecasst ffor thee coompuutinng pperiiod 對(duì)需測(cè)測(cè)評(píng)月的的的第ii次要貨貨預(yù)測(cè)值值Da: Acttuall Deemannd實(shí)際際需求wi=1,ii=1,2,33,4,5 wi: Weeighht oof thee itth ttimee Deemannd FForeecasst 第第i次預(yù)測(cè)測(cè)所占權(quán)權(quán)重the appprovved DF andd thhe rreall deemannd datta ffromm opperaatioon ddeptt. 要要貨預(yù)測(cè)測(cè)文件及及生產(chǎn)統(tǒng)統(tǒng)計(jì)的實(shí)實(shí)際需求求值MontthlyyOverralll ma

57、rrkettingg pllan deppt. mannageers20%15%DF-FFE-001Averragee Saaless Fooreccastt Errrorr -AASFEE平均銷(xiāo)銷(xiāo)售預(yù)測(cè)測(cè)偏差率率ASFFEMeassuree off thhe llastt thhreee tiime Salles Forrecaast forr thhe pperiiod commparred to acttuall saaless. 近近3次銷(xiāo)售售預(yù)測(cè)與與實(shí)際銷(xiāo)銷(xiāo)售值的的平均偏偏差程度度ASFEE= (|FFi-SSa|/Fi)/nn i=1,n, nn=3,Fi: thee itth t

58、timee Saaless Fooreccastt,需測(cè)測(cè)評(píng)月銷(xiāo)銷(xiāo)售量的的第i次預(yù)測(cè)測(cè)值Sa: Acttuall ssalees ffor thee coompuutinng pperiiod 需測(cè)評(píng)評(píng)月的實(shí)實(shí)際銷(xiāo)售售值the revviewwed SF andd thhe rreall saaless daata froom bbrunnch offfi.銷(xiāo)銷(xiāo)售預(yù)測(cè)測(cè)評(píng)審會(huì)會(huì)通過(guò)的的銷(xiāo)售預(yù)預(yù)測(cè)值及及區(qū)域機(jī)機(jī)構(gòu)管理理部統(tǒng)計(jì)計(jì)的實(shí)際際銷(xiāo)售值值。MontthlyyOverralll marrkettingg pllan deppt. mannageers,Reggionnal Offficees

59、mmanaagemmentt maanaggerss35%25%DF-FFE-002Meann Abbsollutee Peerceent Errror -MAAPE 平均絕絕對(duì)值偏偏差率MMAPEEThe aveeragge oof pperccentt errrorrs wwithh siignss iggnorred.APE =(|Aii - Fi|)/AAi) * 1100 %Ai: Acttuall Reesullt Fi: ForrecaastMAPEE = APPEi / nni=1,n, n=112Foreecasst ffromm thhe fforeecasst aappl

60、licaatioon, andd acctuaal rresuult forr thhe pperiiod to be meaasurred. 銷(xiāo)售售預(yù)測(cè)及及要貨預(yù)預(yù)測(cè)文件件，實(shí)際際統(tǒng)計(jì)的的銷(xiāo)售與與要貨。MontthlyyOverralll marrkettingg pllan deppt. mannageersNo sstattistticss avvaillablle.暫不定DF-FFE-003Meann Abbsollutee Deeviaatioon -MADD 平均均絕對(duì)偏偏移MAADThe meaan aabsoolutte eerroor ooverr seeverral per