OP-N-152 MALL MANAGEMENT MANUAL(商店街管理手冊)

1、PAGE 42TRADING LAW & TECHNICAL貿(mào)易法規(guī)與技術(shù)TRADING LAW & TECHNICAL貿(mào)易法規(guī)與技術(shù) MALL MANNUALL SAFFE & LEEGALL商店街管理理手冊 安全全與守法法For TENANNTS, FOOOD COUURTSS ANND SSHORRT TTERMM LEEASEE HOOLDEERS適用于長期期承租戶戶、美食食廣場和和短期承承租戶Versiion 1.00版本 1.0Authoor: Geoorgee Xuu作者：許錦錦龍Date: 011 Seep 220077日期：20007年年9月55日 Leasee Maanag

2、gemeent Mannuall Coonteentss 商店街管理理手冊目目錄 Conteent目錄Page Nummberr頁碼Mall Mannageemennt PPoliicy商店街管理理政策3Mall Mannageemennt DDeciisioon CCharrt商店街管理理決策模模式圖5Risk Asssesssmennt PProdductt Ruuless/Operaatioonall Coontrrolss風(fēng)險(xiǎn)評估/產(chǎn)品規(guī)規(guī)則/營營運(yùn)管理理控制措措施7What Goood LLookks LLikee好的做法9RACI11High Rissk pprodductts 高

3、風(fēng)險(xiǎn)產(chǎn)品品12Checkklissts檢查表15Mall Mannageemennt PPoliicy商店街管理理政策Shopppingg maall lessseee wiill conntriibutte tto tthe futturee grrowtth oof TTescco aand enhhancce oour offfer to cusstommerss 商店街承租租戶一直直并將繼續(xù)對TTescco的進(jìn)進(jìn)一步成成長做出出貢獻(xiàn)，并并增加我我們所能能為顧客客提供的的服務(wù)種種類。Thesee buusinnessses traadinng wwithhin ourr maallss

4、coouldd poose rissks to ourr reeputtatiion andd daamagge oour cusstommerss byy;但如果商店店街發(fā)生生以下情情況，將將會(huì)給我我們的聲聲譽(yù)帶來來危險(xiǎn)，并并傷害到到我們的的顧客：Selliing unssafee gooodss銷售不安全全的商品品Causiing foood ppoissoniing引起食物中中毒Causiing acccideentss too ouur ccusttomeers andd sttafff, ffiree beeingg thhe bbigggestt riisk給顧客和員員工造成成傷害

5、，其中火災(zāi)災(zāi)是最大大的風(fēng)險(xiǎn)險(xiǎn)Breakkingg coonsuumerr prroteectiion lawws違反消費(fèi)者者保護(hù)權(quán)權(quán)益的法法規(guī)In Maall rettaillingg annd ccateerinng ooperratiionss itt wiill norrmallly be posssibble to diffferrenttiatte tthe lessseee sttafff annd ooperratiionss frrom ourr owwn hhoweeverr ennforrcemmentt auuthoorittiess maay bbe eempoower

6、red to takke aactiion agaainsst TTescco aas wwelll ass thhe llesssee wheen tthinngs go wroong so thee reeputtatiion rissk rremaainss.雖然商店街街在向顧顧客提供供銷售或或餐飲服服務(wù)時(shí)，顧顧客通常常能將商商店街承承租戶的的業(yè)務(wù)與與我們TTescco自己己的業(yè)務(wù)務(wù)區(qū)分開開，并且且通常也也能將承承租戶的的員工與與我們自自己的員員工區(qū)分分開，但但當(dāng)執(zhí)法法機(jī)關(guān)在在商店街街發(fā)現(xiàn)問問題時(shí)，執(zhí)執(zhí)法機(jī)關(guān)關(guān)除對商商店街承承租戶采采取處罰罰行為的的同時(shí)，也也可能會(huì)會(huì)對我們們Tessco

7、采采取相應(yīng)應(yīng)的行動(dòng)動(dòng)。所以以，承租租戶不合合法、不不安全的的行為對對Tessco的的聲譽(yù)也也將產(chǎn)生生風(fēng)險(xiǎn)。It iss Teescoo Grroupp pooliccy tto eensuure thaat ssafeety andd leegallityy iss maainttainned by enssuriing cleear ressponnsibbiliitiees ddepeendaant on thee tyype of lessseee, ttheiir cconttracct aand thee deegreee oof rriskk off thheirr opperaa

8、tioons andd thhe pprodductts tthatt thhey selll. Tescoo公司的的政策，是是根據(jù)不不同的承承租戶類類型、不不同的承承租合同同、承租租戶不同的的營運(yùn)風(fēng)風(fēng)險(xiǎn)等級級以及他他們所經(jīng)經(jīng)營的不不同產(chǎn)品品，來確確定相應(yīng)應(yīng)的、清清晰的職職責(zé)劃分分，并通通過確保保這些職職責(zé)的實(shí)實(shí)施而最最終保證證商店街街經(jīng)營活活動(dòng)的安安全合法法。This Malll MManaagemmentt Pooliccy iinclludees: 商店街管理理政策包包括：Definnitiionss off thhe ddifffereent typpes of lessseee an

9、nd wwhatt deegreee oof cconttroll iss reequiiredd.對不同類型型的承租租戶進(jìn)行行定義，并并制定相相應(yīng)的管管理措施施Risk asssesssmennt tthatt deeterrminnes thee Prroduuct andd Reetaiil CConttrolls nneedded to mannagee prroduuct saffetyy.進(jìn)行風(fēng)險(xiǎn)評評估來確確定保證證產(chǎn)品安安全所需需的產(chǎn)品品控制措措施和營營運(yùn)控制制措施RACI andd “WWhatt goood loooks likke” to mannagee thhe lle

10、sssee opeerattionn. 制定RACCI和“好的樣樣本”來管理理承租戶戶的營運(yùn)運(yùn)When appplieed iin ccounntryy thhe ppoliicy neeeds to acccounnt ffor loccal reggulaatioon aand be inccorpporaatedd innto Foood SSafeety andd Heealtth aand Saffetyy Poolicciess. 在執(zhí)行這項(xiàng)項(xiàng)政策的的時(shí)候，需需要符合合當(dāng)?shù)胤ǚㄒ?guī)，同同時(shí)也要要與公司司的食品品安全政政策、健健康與安安全政策策相結(jié)合合。If immpleemennte

11、dd thhis pollicyy wiill delliveer pprodductt duue ddiliigennce, prroteect thee heealtth aand saffetyy off alll sstafff aand cusstommerss annd pprottectt thhe rrepuutattionn off thhe ccomppanyy. 商店街管理理政策的的執(zhí)行，是為了實(shí)現(xiàn)我們的產(chǎn)品盡職盡責(zé)原則、保護(hù)我們員工和顧客的健康與安全、保護(hù)公司聲譽(yù)的目的。Mall mannageemennt ddeciisioon ccharrtThe rreleeva

12、nnt rrequuireemennts shoouldd bee apppliied deppenddingg onn thhe ooutccomee off thhe mmalll maanaggemeent deccisiion chaart andd thhe aasseessmmentt off riisk. MallMallIs the lessee a multi national/Is the lessee a multi national/National/Regional branded business Yes Yes Is the lessee based in a f

13、ood court with shared facilitiesNoIs the lessee based in a food court with shared facilitiesNoIs the lessee based in a food court with shared facilities foods?Is the lessee based in a food court with shared facilities foods?NoNoYesYesYesYesNoNoProduct Rules: Branded Due Diligence Controlsexcept for

14、Short Term leases selling high risk products where Tesco Brand Rules apply.Operational Standards: Food Court ControlsProduct Rules: Branded Due Diligence Controlsexcept for Short Term leases selling high risk products where Tesco Brand Rules apply.Operational Standards: Food Court ControlsProduct Ru

15、les: Branded Due Diligence ControlsOperational Standards: Food Court ControlsAll leases including short term leeseesProduct Rules: Branded Due Diligence RulesOperational Standards: Tenant Operations ControlsAll leases including short term lease and RMUsProduct Rules: Branded Due Diligence Controlsex

16、cept for Short Term leases selling high risk products where Tesco Brand Rules apply.Operational Standards: Tenant Operations Controls, also apply to RMUsNote: Seelf-opeeratted Multti nnatiionaal/NNatiionaal/RRegiionaal bbranndedd buusinnessses aree connsiddereed llow rissk (e.gg. MMcDoonallds, KFCC,

17、 PPapaa Joohns, etcc.)WWe wwilll onnly cheeck theeir inffecttiouus ddiseeasee coontrrol, fiire saffetyy, aand pesst cconttroll byy ussingg thhe hhighhligghteed ppartt off thhe cchecckliistss.商店街管理理決策模模式圖按照商店街街管理決決策圖和和風(fēng)險(xiǎn)評評估的結(jié)結(jié)果來執(zhí)執(zhí)行相關(guān)關(guān)的要求求。 商店街商店街承租戶是否為承租戶是否為國際/國內(nèi)/區(qū)域知名企業(yè)？ 是 是承租戶是否為美食廣場的承租戶，并與其它美食廣場的承租

18、戶共用設(shè)施？承租戶是否為美食廣場的承租戶，并與其它美食廣場的承租戶共用設(shè)施？不是承租戶是否為美食廣場的承租戶，并承租戶是否為美食廣場的承租戶，并與其它美食廣場的承租戶共用設(shè)施？不是不是是是是是不是不是產(chǎn)品規(guī)則：適用“定牌產(chǎn)品盡職盡責(zé)規(guī)則產(chǎn)品規(guī)則：適用“定牌產(chǎn)品盡職盡責(zé)規(guī)則”銷售高風(fēng)險(xiǎn)產(chǎn)品的短期承租戶除外，這類承租戶執(zhí)行Tesco自有品牌產(chǎn)品規(guī)則營運(yùn)標(biāo)準(zhǔn)：適用“美食廣場營運(yùn)管理控制措施”產(chǎn)品規(guī)則：適用“定牌產(chǎn)品盡職盡責(zé)規(guī)則”營運(yùn)標(biāo)準(zhǔn)：適用“美食廣場營運(yùn)管理控制措施”承租戶包括短期承租戶在內(nèi)的所有承租戶產(chǎn)品規(guī)則：適用“定牌產(chǎn)品盡職盡責(zé)規(guī)則”營運(yùn)標(biāo)準(zhǔn)：適用“承租戶營運(yùn)管理控制措施”承租戶包括短期承租

19、戶和移動(dòng)展臺在內(nèi)的所有承租戶產(chǎn)品規(guī)則：適用“定牌產(chǎn)品盡職盡責(zé)規(guī)則”銷售高風(fēng)險(xiǎn)產(chǎn)品的短期承租戶除外，這類承租戶執(zhí)行Tesco自有品牌產(chǎn)品規(guī)則營運(yùn)標(biāo)準(zhǔn)：適用“承租戶營運(yùn)管理控制措施”，同樣對移動(dòng)展臺有效注：對于獨(dú)獨(dú)立經(jīng)營營的國際/國內(nèi)/區(qū)域知知名企業(yè)業(yè)（如麥麥當(dāng)勞、肯肯德基、棒約翰等），被認(rèn)為是低風(fēng)險(xiǎn)，我們僅對其在傳染病控制、消防安全、蟲害控制方面進(jìn)行每年一次的檢查（檢查表陰影部分）。Risk Asssesssmennt風(fēng)險(xiǎn)評估Compeetennt pperssonss muust carrry outt thhe rriskk asssesssmeent.必須由有資資質(zhì)的人人員執(zhí)行行風(fēng)險(xiǎn)評評估

20、Compeetennt pperssonss wiill inccludde TTraddingg Laaw aand Tecchniicall Reeginnal Commpliiancce MManaagerr, Maall Mannageer, Stoore Mannageer aand Leaase Mannageer aafteer ssuittablle ttraiininng. The aasseessmmentt wiill ideentiify thee riisk of thee prroduuct andd thhe ooperratiionaal sstanndarrd

21、 rrequuireed aand thee deegreee oof cconttroll thhat Tessco exeerciisess uppon lessseees. 有資質(zhì)的人人員將包包括已經(jīng)經(jīng)接受相相關(guān)培訓(xùn)訓(xùn)的貿(mào)易易法規(guī)與與技術(shù)部部的地區(qū)區(qū)執(zhí)行經(jīng)經(jīng)理、招招商經(jīng)理理/主管管和店總總。風(fēng)險(xiǎn)險(xiǎn)評估將將確定產(chǎn)產(chǎn)品存在在的風(fēng)險(xiǎn)險(xiǎn)、確定定所需使用用的營運(yùn)運(yùn)標(biāo)準(zhǔn)，并并確定TTescco對承承租戶的的管理等等級。Produuct Rulles產(chǎn)品規(guī)則Brandded Duee Diiliggencce RRulees定牌產(chǎn)品盡盡職盡責(zé)責(zé)規(guī)則Multii-naatioonall brrandde

22、d supppliierss annd nnatiionaallyy reecoggnissed commpanniess wiith a ccleaar bbrannd iidenntitty sshouuld havve sstanndarrds of serrvicce aand prooducct qquallityy thhat aree acccepptabble to Tessco. 顧客可以清清晰識別別出品牌牌的國際際知名企企業(yè)和本本國知名名企業(yè)，這這類企業(yè)業(yè)被認(rèn)為為已經(jīng)具具備了Tessco可可以接受受的服務(wù)務(wù)標(biāo)準(zhǔn)和和產(chǎn)品質(zhì)質(zhì)量。They willl hhavee syyste

23、ems of prooducctioon tthatt wiill sugggesst aa leevell off trrustt inn thhe llegaalitty aand saffetyy off thheirr prroduuctss thhat willl nnot reqquirres tesstinng.If Teescoo sttafff arre iinvoolveed wwithh leesseees in prooduccts or serrvicces in a wway thaat ccoulld aaffeect saffetyy (ee.g. haandl

24、lingg looosee fooodss) tthenn Foood Couurt Opeerattionnal Conntrools musst bbe ffollloweed他們擁有的的生產(chǎn)體體系保證證了產(chǎn)品品的合法法性和安安全性，他他們的產(chǎn)產(chǎn)品無需需進(jìn)行檢檢測。但但如果由由于Teescoo員工涉涉及到承承租戶的的產(chǎn)品或或服務(wù)，而而可能影影響到安安全性（比比如：加加工、銷銷售散裝裝食品），則必必須按照照美食廣廣場營運(yùn)運(yùn)管理方方式進(jìn)行行管理。Tescoo Brrandd RuulessTescoo品牌產(chǎn)產(chǎn)品規(guī)則則Appliies to alll shhortt teerm lessseee

25、s tthatt arre sselllingg hiigh rissk ffoodd annd aare nott a mullti nattionnal or Nattionnal braandeed ttenaant. Teescoo iss coonsiiderred to havve llegaal rrespponssibiilittiess:適用于銷售售高風(fēng)險(xiǎn)險(xiǎn)食品的的、非國國際國內(nèi)內(nèi)知名品品牌的短短期承租租戶，TTescco對其其中的風(fēng)風(fēng)險(xiǎn)承擔(dān)擔(dān)法律責(zé)責(zé)任。Each supppliier of thee leesseees musst bbe aasseesseed aand

26、appprovved. 所有承租戶戶的供應(yīng)應(yīng)商都要要經(jīng)過評評估并核核準(zhǔn)。Produuctss muust be appprovved andd viisuaallyy chheckked or tesstedd att leeastt twwicee a yeaar tto eensuure commpliiancce tto ssafeety andd leegallityy sttanddardds.Each Lessseee muust be infformmed of thee prroduuct tesstinng aand whyy.產(chǎn)品必須經(jīng)經(jīng)過批準(zhǔn)準(zhǔn)，并且且每年至至少兩次次接受

27、目目視檢查查或者測測試，以以確保產(chǎn)產(chǎn)品符合合安全合合法的標(biāo)標(biāo)準(zhǔn)。每每一位承承租戶都都必須被被通知所所要進(jìn)行行的測試試以及做做測試的的原因。Operaatioonall Coontrrolss營運(yùn)管理控控制措施施Tenannt ooperratiionaal CConttrolls承租戶營運(yùn)運(yùn)管理控制制措施Appliies to alll Teenannts andd Reetaiil MMobiile Uniits outtsidde ffoodd coourtts應(yīng)用于所有有承租戶戶和美食食廣場外外面的臨臨時(shí)移動(dòng)動(dòng)銷售柜柜。Minimmum amoountt off moonittoriin

28、g to enssuree thhat thee prremiisess arre bbeinng ooperrateed ssafeely.進(jìn)行基本的的監(jiān)督，以確保承租范圍的營運(yùn)安全。On oppeniing: Iff noo hiigh rissk pprodductts aare solld tthenn noo auuditt iss reequiiredd.開業(yè)時(shí)：如如果不銷銷售高風(fēng)風(fēng)險(xiǎn)產(chǎn)品品，則無無需審核核。On oppeniing: Iff leesseee ssellls HHighh Riisk Prooduccts theen aan aasseessmmentt ussi

29、ngg thhe hhighhligghteed cchecck ssheeet pprovvideed. If theere is a sseriiouss riisk theen aagreee aan aactiion plaan wwithh thhe llesssee. Ennsurre tthatt a revvisiit iis pplannnedd too foolloow uup aany “neext steeps”開業(yè)時(shí)：如如果承租租戶銷售售高風(fēng)險(xiǎn)險(xiǎn)產(chǎn)品，則則需要使使用檢查查表對承承租戶進(jìn)進(jìn)行風(fēng)險(xiǎn)險(xiǎn)評估。如如果發(fā)現(xiàn)現(xiàn)重大風(fēng)風(fēng)險(xiǎn)，就就需要和和承租戶戶商討出出行動(dòng)計(jì)計(jì)劃。并并

30、且安排排第二次次巡查，來來跟進(jìn)“行動(dòng)計(jì)計(jì)劃”。Minimmum Freequeencyy off suubseequeent leaasehholdder audditss: AAnnuuallly ffor lessseee thhat sellls Higgh RRiskk Prroduuctss. NNo aaudiits reqquirred forr teenannts nott seelliing higgh rriskk fooodss.承租戶的最最低審核核頻率：對對于銷售售高風(fēng)險(xiǎn)險(xiǎn)產(chǎn)品的的承租戶戶，每年年執(zhí)行一一次審核核。銷售售非高風(fēng)險(xiǎn)險(xiǎn)產(chǎn)品的的承租戶戶，無需需審核。Food

31、Couurt Conntrools美食廣場管管理控制制措施All ffoodd coourtt opperaatioons aree coonsiiderred higgh rriskk.美食廣場的的營運(yùn)被被認(rèn)為具具有高的的風(fēng)險(xiǎn)。On oppeniing: Caarryy ouut aan aasseessmmentt ussingg thhe cchecck ssheeet pprovvideed. If theere is a sseriiouss riisk theen aagreee aan aactiion plaan wwithh thhe llesssee. Ennsurre t

32、thatt a revvisiit iis pplannnedd too foolloow uup aany “neext steeps”開業(yè)時(shí)：使使用所提提供的檢檢查表執(zhí)執(zhí)行評估估。如果果發(fā)現(xiàn)重重大風(fēng)險(xiǎn)險(xiǎn)，就需需要和承承租戶商商討出行行動(dòng)計(jì)劃劃。并安安排第二二次巡查查，來跟跟進(jìn)“行動(dòng)計(jì)劃劃”。Afterr oppeniing thee Miinimmum Freequeencyy off suubseequeent leaasehholdder audditss Twiice a YYearr.開業(yè)后承租租戶的最最低審核核頻率 一年年兩次。Each Lessseee muust be inf

33、formmed of thee nuumbeer oof vvisiits andd whhy.每位承租戶戶必須被被告知審審核的次次數(shù)和審審核的原原因。Note: Inncreeaseed rriskk wiill reqquirre aan iincrreasse iin mmanaagemmentt, mmoniitorringg, aaudiit aand revvieww off thhe nnextt sttepss. 注：風(fēng)險(xiǎn)的的增加將將需要加加強(qiáng)管理理、加強(qiáng)強(qiáng)監(jiān)督、增增加審核核頻率，并增加加對行動(dòng)動(dòng)計(jì)劃的的檢查。Increeaseed rriskk maay bbe iidenn

34、tiffiedd byy:可以由以下下方面確確定風(fēng)險(xiǎn)險(xiǎn)已增加：Poor hyggienne sstanndarrds or 衛(wèi)生標(biāo)準(zhǔn)差差Poor heaalthh annd ssafeety staandaardss orr 健康與安全全標(biāo)準(zhǔn)差差Custoomerr coompllainnts or 顧客投訴Beingg nootiffiedd off ann EPPW bby tthe lessseee orr 發(fā)現(xiàn)承租戶戶需要執(zhí)執(zhí)行產(chǎn)品品緊急下下架Acciddentts bbeinng rrepoorteed發(fā)生事故What goood llookks llikee foor aall l

35、essseee exxceppt nnon Mullti nattionnal/Nattionnal lessseee onn a shoort terrm lleasse sselllingg hiigh rissk pprodductts所有銷售高高風(fēng)險(xiǎn)產(chǎn)產(chǎn)品的短短期承租租戶，包包括國際際品牌/國內(nèi)知知名品牌牌的短期期承租戶戶，對這一類類承租戶戶的好的的做法為為：TLT aasseess higgh-rriskk leesseee ffor saffetyy annd llegaalitty oof ttheiir sstarrt uup ooperratiion.在高風(fēng)險(xiǎn)承承租戶開開始營

36、運(yùn)運(yùn)時(shí)，TTLT對對他們進(jìn)進(jìn)行安全全和合法法性評估估。TLT tto mmoniitorr opperaatioonall sttanddardds wwherre sstafff ppraccticces cann diirecctlyy immpacct TTescco ooperratiion e.gg. iinfeectiiouss diiseaase conntrool aand firre ssafeety meaasurres in malll ttenaantss ussingg ann auuditt baasedd onn thhe hhighhligghteed ssec

37、ttionns oof CChecklisst.當(dāng)承租戶員員工的行行為能夠夠直接影影響到TTescco的營營運(yùn)時(shí)，比如傳染病管理和消防安全，TLT將按照檢查表中陰影部分監(jiān)管承租戶的營運(yùn)標(biāo)準(zhǔn)。TLT to monitor all operational areas where they share facilities with other lessee e.g. where lessee operates in a food court and shares facilities with other food court operators. 當(dāng)某承租戶戶與其他他承租戶戶共用設(shè)設(shè)施時(shí)，TTL

38、T將將監(jiān)管所所有的營營運(yùn)區(qū)域域。比如如：美食食廣場的的某承租租戶與美美食廣場場的其他承承租戶共共用設(shè)施施的地方方。What goood llookks llikee foor nnon Mullti nattionnal/Nattionnal leeeseee onn a shoort terrm lleasse sselllingg hiigh rissk pprodductts銷售高風(fēng)險(xiǎn)險(xiǎn)產(chǎn)品的的非國際際品牌/國內(nèi)知知名品牌牌的短期期承租戶戶，對這這一類承承租戶的的好的做做法為：Addittionnal to thee abbovee reequiiremmentts TTLT to te

39、sst hhighh riisk prooduccts solld bby sshorrt ttermm leeasee hooldeers in linne wwithh Teescoo Duue DDiliigennce Rulles.除了以上上要求外外，TLLT按照照Tessco盡盡職管理理規(guī)則，對對短期承承租戶所所銷售的的高風(fēng)險(xiǎn)險(xiǎn)產(chǎn)品進(jìn)進(jìn)行檢測測。RACI forr Maall Mannageemennt oof SSafeety andd Leegallityy商店街安全全和合法法性管理理的RAACIActioon 行動(dòng)RACI1.Appoiint onee orr twwo “qq

40、uallifiied” stoore leaasinng sstafff. 任命一至兩兩名“合格的的、能勝勝任的”門店招招商人員員SGMRMS2.Evaluuatee leesseee mmanaagerrs aabillityy too opperaate saffelyy annd llegaallyy thhrouugh opeeninng aaudiit aand revvieww off prroduuctss.評估招商經(jīng)經(jīng)理在開開業(yè)前審審核和產(chǎn)產(chǎn)品審查查中的安安全與守守法方面面的營運(yùn)運(yùn)管理能能力。RMSRMMTLTRCCMSGM3.Incluude appproppriaate T

41、&CCs iin lleasse cconttracct.制訂租賃合合同中適適當(dāng)?shù)耐ㄍㄓ脳l款款LMMDCSLDHead Offficee TLLT4.Tescoo brrandd prroduuctss shhoulld bbe iinclludeed iin aa teestiing plaan. Forr hiigh rissk pprodductts tthiss shhoulld bbe aa miinimmum of twiice a yyearr.確保檢測計(jì)計(jì)劃包括括被認(rèn)為為是Teescoo品牌的的產(chǎn)品。對于高風(fēng)險(xiǎn)的產(chǎn)品，每年至少有兩次檢測。SLSSGMTLTRCCMRMM5.Fo

42、r aall lessseee thhat selll hhighh riisk prooduccts commpleete an asssesssmennt vvisiit oof tthe mannageemennt/sstafff/ppremmisees; usee shhadeed aareaas oof tthe cheeckllistts iif aa teenannt ooperratiionaal cconttrolls, usee alll ccheccks if a ffoodd coourtt opperaatioon.完成對所有有銷售高高風(fēng)險(xiǎn)產(chǎn)產(chǎn)品的承承租戶在在管理/員

43、工/場地方方面的評評估。如如果是承承租戶營營運(yùn)管理理控制措措施，使使用檢查查表中的的陰影部部分進(jìn)行行評估；如果是是美食廣廣場管理理，使用用檢查表表中的所所有部分分進(jìn)行評評估。SLSSGMTLTRCCMRMM6.Evaluuatee sttafff unnderrstaandiing of hyggienne aand theeir ressponnsibbiliitiees評估員工的的衛(wèi)生意意識和他他們對自自己相關(guān)關(guān)職責(zé)的的理解SLSSGMTLTRCCMRMM7On gooingg auuditts sshouuld be carrrieed oout on thee leesseee rre

44、laatedd too thhe oorigginaal aasseessmmentt annd rresuultss frrom tessts. Frrequuenccy sshouuld be rellateed tto ooperratiionaal rriskk -sshadded areeas onlly ffor tennantts.在原始評估估和檢測測結(jié)果的的基礎(chǔ)之之上，對對承租戶戶進(jìn)行持持續(xù)的審審核。審審核頻率率應(yīng)該按按照風(fēng)險(xiǎn)險(xiǎn)等級而而定 檢查查表中的的陰影部部分僅針針對承租租戶。SLSSGMTLTRCCMRMM8.For TTescco bbrannd pprodductts

45、 aand foood ccourrt ooperratiionss sttoree muust be ablle tto iidenntiffy llesssee cusstommer commplaaintts aand retturnns aand repportt.對于Tessco品品牌產(chǎn)品品和美食食廣場承承租戶的的營運(yùn)，門門店必須須確認(rèn)其其顧客投投訴和退退貨，并并且上報(bào)報(bào)。SLSSGMTLTRCCMRMMMDFCMM9.Any PProdductt Wiithddraww afffecctinng aa leesseee pprodductt muust be acttionned

46、andd cllearr 2 wayy coommuuniccatiion sysstemm bee inn pllacee beetweeen leaase andd MMM.承租戶的產(chǎn)產(chǎn)品如果果需要進(jìn)進(jìn)行產(chǎn)品品下架，下下架行動(dòng)動(dòng)必須執(zhí)執(zhí)行。承承租戶和和招商經(jīng)經(jīng)理之間間應(yīng)建立立有關(guān)下下架的雙雙向溝通通機(jī)制。SLSSGMHead Offiice TLTTRetaiil SSuppporttRMSTLTRCCM10.Termiinattionn off leeasee iff unnacccepttablle ssafeety or repputaatioonall riisk to bussi

47、neess如果承租戶戶的安全全存在隱隱患或者者對Teescoo的聲譽(yù)譽(yù)存在風(fēng)風(fēng)險(xiǎn)，租租賃則必必須終止止。RMSRMMSGMLDTLTRCCM ROOLM:Leggal Mannageer 法務(wù)經(jīng)經(jīng)理LD: Leaase Dirrecttor 招招商總監(jiān)監(jiān)RMM: Reggionnal Malll MManaagerr 區(qū)區(qū)招商經(jīng)經(jīng)理RMS:Reggionnal Malll SSupeerviisorr區(qū)招商商主管SLS:Stoore Leaasinng SStafff 門門店招商商人員MDCS:Malll DDeveeloppmennt CConttracct SSpecciallistt 招

48、商商部合同同專員MDFCMM:Malll DDeveeloppmennt FFoodd-Coourtt Maanagger招招商部美美食廣場場主管ROO:Reggionnal Opeerattionn Offficcer 區(qū)營營運(yùn)長SGM: Stoore Genneraal MManaagerr 店店總TLTRCCM: Traadinng LLaw andd Teechnnicaal RRegiionaal CComppliaancee Maanagger 貿(mào)易易法規(guī)與與技術(shù)店店群執(zhí)行行經(jīng)理* Hiigh Rissk PProdductts高風(fēng)險(xiǎn)產(chǎn)品品Prepaaredd frruitt an

49、nd vvegeetabbless蔬果 Saladds aand Pree-paackeed ssalaads色拉和預(yù)包包裝的色色拉Chillled dreessiingss annd ddipss冷藏調(diào)味品品Shortt-liife andd chhillled cakkes保鮮時(shí)間短短的冷藏藏蛋糕All pprodductts bbakeed iin sstorre店內(nèi)烘焙的的商品Caterringg opperaatioons食堂Pate肉餅Chillled reaady to eatt snnackks aand piees 冷藏即食小小吃和糕糕餅Freshh annd ffrozze

50、n raww meeat/fissh/ppoulltryy新鮮和冰凍凍的肉/魚/家家禽Raw pproccesssed meaat pprodductts生肉制品Freshh fiish/ Frreshh coookeed ffishh prroduuctss鮮魚/鮮魚魚制品Freshh crreamm caakess鮮奶油蛋糕糕Sandwwichhes三明治Cookeed mmeatts 熟肉Chillled reaady meaals冷藏即食餐餐Frozeen ddesssertts冰凍甜點(diǎn)Ice ccreaam冰淇淋Yoghuurtss/Frromaage Fraais酸奶/奶酪酪Chi

51、llled pizzza/Froozenn piizzaa冷藏比薩/冰凍比比薩Baconn sllicees/ joiintss/stteakk火腿肉片/骨頭/牛排Chillled Reaady to Coook ppiess冰藏糕餅Pasteeuriisedd miilk andd crreamm無菌牛奶和和奶油Canneed oor bbotttledd saavouury passtess罐裝或瓶裝裝的開胃胃菜Frozeen rreaddy mmealls冰凍即食餐餐Frozeen ppiess, ssavoouriies andd snnackks 冰凍派，開開胃菜和和零食Cannee

52、d mmeatt annd ffishh罐裝肉和魚魚Freshhly squueezzed fruuit juiice鮮榨水果汁汁Soft cheeesee/ uunpaasteeuriizedd軟奶酪/未未經(jīng)滅菌菌處理的的奶酪Eggs蛋Mediccinees藥Toys /Gaamess玩具/游戲戲Sanittaryy prroduuctss-taampoons衛(wèi)生用品 衛(wèi)衛(wèi)生棉Checkklissts 檢查表The CChecckliistss beeloww caan bbe uusedd too moonittor alll tyypess off leeaseed ppremmisee

53、s. Coppiess off thhe cchecckliistss too bee keept by botth pparttiess. Next steeps andd thhe ddatee off thhe nnextt asssesssmeent or /ree-viisitt wiill be agrreedd att thhe eend of eacch vvisiit. 以下檢查表表可用作作監(jiān)控所所有類型型的承租租戶。檢檢查表復(fù)復(fù)印件可可由雙方方保管。行動(dòng)計(jì)劃和和下一次次審核日日期/再再審核日日期將在在每次審審核結(jié)束束時(shí)商議議。Lesseee UUnitt Nuumbeer

54、Datte Namme oof TTescco MManaagerr Namme oof LLesssee承租戶編號號日期Tessco檢檢查人員員姓名承租戶戶姓名Food Hyggienne CChecckliist食品安全檢檢查表 WWhatt Goood Loooks Likke好的樣本 R/GGPersoonall Hyygieene人員衛(wèi)生Stafff arre wwearringg clleann unnifoorm or cloothees aand aprron員工穿著干干凈的工工作服，或或干凈的的衣服和和圍裙Hair tieed bbackk annd ccoveeredd w

55、iith hatt頭發(fā)往后梳梳理并用用帽子蓋蓋住No laargee jeewelllerry oor jjeweelleery witth sstonnes 無大件飾物物或者帶帶寶石的的飾物No sttafff wiith paiinteed nnaills無員工涂指指甲油Handss waasheed aafteer tthe toiilett annd bbetwweenn haandllingg raaw aand coookedd foood上廁所后洗洗手以及及在處理理生/熟熟食品交交替的時(shí)時(shí)候洗手手Infecctioous disseasse cconttroll prroceed

56、urre iin pplacce傳染病控制制程序已已建立Stafff trrainningg員工培訓(xùn)All sstafff ttraiinedd inn baasicc foood hyggienne. Reccordds kkeptt off trrainningg annd rre-ttraiininng ddatees所有員工接接受過基基本食品品衛(wèi)生培培訓(xùn)。保保留培訓(xùn)訓(xùn)時(shí)間和和再培訓(xùn)訓(xùn)時(shí)間的的紀(jì)錄Tempeeratturee Coontrrol溫度控制All hhot foood aadeqquattelyy coookeed aand dissplaayedd abbovee 655

57、deeg CC orr coontrrollled diispllay timme llesss thhan 2 hhourrs所有熟食都都充分煮煮熟，并并保證陳陳列溫度度高于665度，或或陳列時(shí)時(shí)間控制制在2小小時(shí)內(nèi)All ccoldd foood bellow 8 ddeg C oor cconttrollledd foor llesss thhan 4 hhourrs所有冷藏食食品陳列列溫度低低于8度度，或陳陳列時(shí)間間控制在在4小時(shí)時(shí)內(nèi)Tempeeratturee off reefriigerratoors cheeckeed rreguularrly冷柜溫度定定期接受受檢查Cleann

58、ingg annd mmainntennancce清潔和保養(yǎng)養(yǎng)All ffoodd suurfaacess arre ccleaan aand in goood rrepaair 所有的食品品接觸表表面保持持干凈All fflooors andd waallss clleann annd iin ggoodd reepaiir, no foood wwastte uundeerneeathh coountterss orr onn flloorr所有的地面面和墻壁壁保持整整潔，在在臺面下下面或地地面上沒沒有廢棄棄食物。Writtten cleeaniing proograammee saayi

59、nng wwhenn clleanningg iss doone在清潔結(jié)束束后記錄錄清潔項(xiàng)項(xiàng)目Cleanningg eqquippmennt aavaiilabble, clleann annd iin ggoodd coondiitioon保證清潔工工具的提提供、潔潔凈以及及狀態(tài)良良好。Waterr, ddeteergeent andd saanittizeer aavaiilabble forr clleanningg清潔用水、清清潔劑和和消毒劑劑供應(yīng)到到位Soap andd toowells oor hhot airr drryerr avvaillablle aat hhandd wa

60、ash bassin洗手池邊提提供肥皂皂、毛巾巾或烘干干機(jī)Extraact venntillatiion fillterrs aand duccts cleeaneed rreguularrly to preevennt ggreaase acccumuulattionn經(jīng)常清洗排排油煙機(jī)機(jī)的濾網(wǎng)網(wǎng)和管道道，以預(yù)預(yù)防油脂脂堆積。Raw /Coookedd Seeparratiion生/熟分離離All rraw fooods andd raaw ffoodd haandllingg eqquippmennt sstorred sepparaatelly ffromm coookeed ffood