外企CRM培訓(xùn)教材英文版_第1頁
外企CRM培訓(xùn)教材英文版_第2頁
外企CRM培訓(xùn)教材英文版_第3頁
外企CRM培訓(xùn)教材英文版_第4頁
外企CRM培訓(xùn)教材英文版_第5頁
已閱讀5頁，還剩62頁未讀， 繼續(xù)免費閱讀

下載本文檔

版權(quán)說明：本文檔由用戶提供并上傳，收益歸屬內(nèi)容提供方，若內(nèi)容存在侵權(quán)，請進(jìn)行舉報或認(rèn)領(lǐng)

文檔簡介

1、 20031: +33.686.17.8592a.,.,.,. -a.s,.11/13/2019: 2 11/13/2019: 3 : +33.686.17.8592:,.:A,: ,2001.11/13/2019: 4 a 11/13/2019: 5()! . ,11/13/2019: 611/13/2019: 7 11/13/2019: 8:I(33)I(33)11/13/2019: 9#1a.s,s11/13/2019: 10#1 , , , , , ,11/13/2019: 11#1 , , , , , ,11/13/2019: 12#1 , , ,!, ,11/13/2019: 13

2、 :11/13/2019: 14 ( ) (,) 11/13/2019: 15 B22C 11/13/2019: 16 () ( ) 11/13/2019: 17 () 11/13/2019: 18 Increased customer knowledgeIncreased customer valueIncreased operational efficiency and effectivenessIncreased customer loyalty and customer baseIncreased Profits and satisfaction11/13/2019: 19 Incre

3、ased customer knowledgeIncreased customer valueIncreased operational efficiency and effectivenessIncreased customer loyalty and customer baseIncreased Profits and satisfaction 11/13/2019: 20 11/13/2019: 21 11/13/2019: 22?11/13/2019: 23a?11/13/2019: 24200211/13/2019: 25 11/13/2019: 26-a.11/13/2019: 2

4、7 DeliveryCall CenterHotlineE-mailDirect MarketingStore PurchaseSales RepFinanceSurveyOrder ProcessingWeb SiteFeedback Processes11/13/2019: 28 MarketingFinanceSalesCall CenterDeliveryOrdersPartnerMgmtPurchasing 11/13/2019: 29 11/13/2019: 30-11/13/2019: 31-a.a.11/13/2019: 32 & 11/13/2019: 33 Database

5、Database 11/13/2019: 34 Integrated Data Warehouse 11/13/2019: 35-a.11/13/2019: 36 () 11/13/2019: 37-a2,200k.?11/13/2019: 38 FunctionalityTimeResources11/13/2019: 39 : , , , , 11/13/2019: 40-a.?a?11/13/2019: 41 11/13/2019: 42 11/13/2019: 43 11/13/2019: 44()()()11/13/2019: 45a,11/13/2019: 46 aaaaa: .:

6、, ,11/13/2019: 47 ,a11/13/2019: 48 25%2003.a?.ta.,a.11/13/2019: 49-2002, (700)11/13/2019: 50 :,:a: 11/13/2019: 51() : : : 11/13/2019: 52,11/13/2019: 53 :a: 11/13/2019: 54 (,) 11/13/2019: 55 ()11/13/2019: 56 11/13/2019: 57 11/13/2019: 58 a11/13/2019: 59,11/13/2019: 60 Increased customer knowledgeIncr

7、eased customer valueIncreased operational efficiency and effectivenessIncreased customer loyalty and customer baseIncreased Profits and satisfaction ()() “” 11/13/2019: 61.().11/13/2019: 62: : , 11/13/2019: 63: : 11/13/2019: 64: : , 11/13/2019: 65 ss11/13/2019: 66Mapping to ModelIncreased customer k

8、nowledgeIncreased customer valueIncreased operational efficiency and effectivenessIncreased customer loyalty and customer baseIncreased Profits and satisfactioncollect customer registrationscollect feedback fromcustomerscollect infoonwhichtechnique (web/radio/game)customers preferredgame to keepcustomers comingbacknewinteractionvia webradioandgamepositivecustomerexperienceswith companyclosed-loopcampaign(repeat nextyear)leve

溫馨提示

  • 1. 本站所有資源如無特殊說明，都需要本地電腦安裝OFFICE2007和PDF閱讀器。圖紙軟件為CAD,CAXA,PROE,UG,SolidWorks等.壓縮文件請下載最新的WinRAR軟件解壓。
  • 2. 本站的文檔不包含任何第三方提供的附件圖紙等，如果需要附件，請聯(lián)系上傳者。文件的所有權(quán)益歸上傳用戶所有。
  • 3. 本站RAR壓縮包中若帶圖紙，網(wǎng)頁內(nèi)容里面會有圖紙預(yù)覽，若沒有圖紙預(yù)覽就沒有圖紙。
  • 4. 未經(jīng)權(quán)益所有人同意不得將文件中的內(nèi)容挪作商業(yè)或盈利用途。
  • 5. 人人文庫網(wǎng)僅提供信息存儲空間，僅對用戶上傳內(nèi)容的表現(xiàn)方式做保護處理，對用戶上傳分享的文檔內(nèi)容本身不做任何修改或編輯，并不能對任何下載內(nèi)容負(fù)責(zé)。
  • 6. 下載文件中如有侵權(quán)或不適當(dāng)內(nèi)容，請與我們聯(lián)系，我們立即糾正。
  • 7. 本站不保證下載資源的準(zhǔn)確性、安全性和完整性, 同時也不承擔(dān)用戶因使用這些下載資源對自己和他人造成任何形式的傷害或損失。

最新文檔

評論

0/150

提交評論