商務(wù)英語溝通試題參考答案

商務(wù)英語溝通試題參考答案商務(wù)英語溝通試題參考答案商務(wù)英語溝通試題參考答案資料僅供參考文件編號：2022年4月商務(wù)英語溝通試題參考答案版本號：A修改號：1頁次：1.0審核：批準(zhǔn):發(fā)布日期：商務(wù)英語溝通試題參考答案I．MultipleChoice(1％x5＝5％）

4:AⅡ.Gap一Filling(2％x5=10％)

6.vividness;clarity.7.visual；aids

8:disappointment;donation9.succeeding;preceding

10.preparation,uationⅢ.T/FQuestions（1％x5=5％）

IV.TermDefinition(4%x4=16％）

16.Groupcommunicationoccursamongmorethantwopeople：acommittee，aclub，orallthestudentsenrolledinaclass.

17.Aredundancyisaphraseinwhichonewordunnecessarilyrepeatsanideacontainedinanaccompanyingword.

18.Aflowchartisastep-by-stepdiagramofaprocedureoragraphicdepictionofasystemororganization.

19.Anunstructuredinterviewisafreewheelingexchangeandmayshifttramonesubjecttoanother,dependingontheinterestsoftheparticipants.V.Short-AnsweredQuestions(6％x4＝24％）

20.Thecommunicationprocessinvolvesthefollowingfivestages：

①Thesenderencodesthemessage.（1分）

②Thesenderselectsanappropriatechannelandtransmitsthemessage.(1分）

③Thereceiverdecodesthemessage.（1分）

④Thereceiverencodesthemessagetofeedbacktoclarifymisunderstandings.

（1分）

⑤Thesenderandreceiverremoveinterferencesorbarriersthathinderthe

communicationprocess.(2分）21.Themessagesshould：

①besentinatimelymanner;(2分）

②avoidexaggerated，stronglanguagethatishardlybelievable；（2分）

③containspecificcommentsabouttheoutstandingqualitiesorperformsnce.(2分）22.Thefollowingarecommontechniquesforlinkingsentences:

①Repeatawordthatwasusedintheprecedingsentence；(2分）

②Useapronounthatrepresentsanounusedintheprecedingsentence；(2分）

③Usesuchconnectingword；（1分）

④Usetransitionsentences.（1分）23.①Clarifiesandemphasizesimportantpoints；（1分）

②Increasesretentionfrom14%to38%；（1分）

③Reducesthetimerequiredtopresentaconcept：（1分）

④Resultsinaspeaker'sachievinggoals34%moreoftenthanwhenpresenta-

tionvisualsarenotused；（2分）

⑤Increasesgroupconsensusby21%whenpresentationvisualsareusedina

meeting.（1分）VI.Graphics(10%）Ⅶ.Writing(15％x2=30%〕25.Composition（1）

LOD56ChanganSneer

Beijing(010)Nov5,2004Mr.Gaojun123#,No.4StreetShenyangDearMr.Gaojun,Welearnedthroughamutualbusinessassociatethatyoumightbeinterestedinsomeofourproducts.LodCompanybasbeeninbusinessformorethan25yearsandhandlesmanykindsofclothes.Over800patternsandcolorsareavailableforyoutochoose.Andourproductsarereliableinqualities.Youcanalsoenjoy20percentdiscountwhenyouchoosetobuyourclothesnow.Anditisourpleasuretoserveforyou24hoursperdayfromNov5.Ifourlineofbusinessmatchesyourneeds,pleasefeelfreetocallorwriteusWewouldbemosthappytoassistyouinanywaywecan.

SincerelyyoursZhanglinSalesManager26.Composition(2）

ReportonCustomerComplaints

Termsofreference

LouiseHarrisonhasaskedforareportonwhatthestaffbelievetobethecausesrecentcustomercomplaintsabouttheservicetheyhavereceived.

Proceedings

Idiscussedwithvariousmembersofstafftheirfeelingstowardsthecompanyand

theirjobs.

Findings

1.Manystaffaredissatisfiedbecausetheyhavenotbadapayriseduetorecession.

2.Somemembersofstaffhavenotbadtrainingsincetheystartedworkingforthecompany.

3.Staffarefindingthatthecompanydoesnotstockasmanybooksasusualandthatcustomersarerequestingmanytidesthatarenotinstock.

4.Thesupervisorwasnotreplacedwhenbeleftlastyearandthestaffdonothaveclearinstructionsregardingbreaks,staffbenefitsandwhotoaskiftheyhavequestions

Conclusions

Thereseemtobeafewreasonsforstaffdissatisfactionorconfus