國(guó)際商務(wù)禮儀學(xué)生復(fù)習(xí)題

---.--.-總結(jié)資料-國(guó)際商務(wù)禮儀復(fù)習(xí)題TrueofFalseQuestionsArriving10-15minuteslateforabusinessappointmentisnotuncommoninFrance.Womencannotworkalongsidemen,exceptinthemedicalprofessioninSaudiArabia.YoucanengageinconversationsaboutreligionandpoliticsinSaudiArabia.ShowinguplateforbusinessmeetingsinAustraliahelpstomakeagreatimpression.AdvancereservationforvisitingprofessionalpersonagewithbusinessorgovernmentofficeisrequiredinAustralia.YoucansignacontractorwriteothersnameinredinkinSouthKorea.SouthKoreansareusuallyandnegotiationscanbeveryKoreanwomentraditionallykeeptheirfamilynamesaftertheirmarriage.ItisoktopassthingswithyourlefthandinIndia.NevertouchsomeoneheadinIndiabecausetheheadisconsideredtheseatofthesoulinIndia.Modestyisimportantinthewayyoudress,speakandcarryyourselfinSouthKorea.Braziliansliketobeearlyforanappointment.Inbusinessnegotiations,Russiansviewcompromiseasasignofweakness.Don’tpraiseorrewardanyoneinpublicinRussia,asitmaybeviewedwithsuspicionorcauseenvyandYouthinkyoushouldavoidaskingquestionsataninterviewbecauseitisrudetointerrupttheinterviewerbydoingso.ItisokforyoutocomplainaboutyourformerbossduringaninterviewgivenbyacompetingThedresscodeinthebusinessworldisveryconservative.Thismeansnothingflashyandprovocative,toocausal,tootight.Menhavenochoicebutasuitandatie.Althoughtherearemanyvariationsonthestyleofthesuit,theyarestillverymonotonous.Whenyoudiscussbusinesswithyourcustomers,youmaynotpayattentiontoyourbehaviorandthatbusinessetiquetteplaysanimportantroleduringbusinesscommunications.Whenwetalkwithastranger,weusuallyuseSirwhenheisamanandMissorMadamforawoman.Asarepresentativeofyourcompany,youwanttoensurethatyoumakethebestimpressiononpotentialclients-andthatmeanshavingatleastabasicfamiliaritywiththecustomsandpracticesoftheregion.Whilemakingintroduction,menshouldrisewhilewomenmayremainseated.Youshouldalwaysstanduptogreetandshakehandswithvisitorsenteringyouroffice.Thereisalwaysatleastoneformalreceptiondinner,eitherforwelcomeorforfarewell.Youshouldalwaysturnoff(orsilence)yourcellphonebeforeheadingintoanyjobinterview.NomatterwhattypeoflevelofjobyouareapplyingyoushouldalwaysgooutofyourwaytogreetthereceptionistsandsecretarieswithThecorrectwaytobutterbreadistocutitwithknifefirstandthenbutterandbiteit.Atanydinnerparty,dishescanbeservedandremovedfromwhereitisconvenient.theleftandaboveyourplatewillbetheglassesyouwillbeusingduringthemeal,arrangedfromlefttorightintheorderthattheywillbeusedifseveralwinesaretobeservedtoaccompanydifferentcoursesofthemeal.Itisimproperforawomantoapplylipstickatthetableafterameal.Afterthecompletionofaformaldinner,placetheknifeacrosstheforkacrosstheplatewiththeknifebladefacingoutward.ShowingrespectforseniorityandrecognizingthehierarchicalstructurearevitalforestablishingandmaintainingstrongbusinessrelationshipsinRussia.It’spolitetomakeabusinessappointmentbeforea.m.orafter5p.m.inPunctualityisextremelyimportanttoaGermanbusinessman.ItiscustomaryforAustralianbusinessmentoexchangegiftsatfirstbusinessmeetings.Deadlinesshouldnotberushed!MakingdecisionsisoftenaslowandthoughtfulprocessinIndianculture.Whenyouknowacompanyyouareinterviewingwithishavingacasualdayonthedayyouareinterviewed,itisbesttodressdownfortheinterview.CasualFridaymeansIcanjumpoutofbedanddressmyselfcasuallytowork.Fridayiswhenwecansetfreefromcompanydresscode.Injob-hunting,firstimpressionsarecritical.Complexaccessoriesarenecessarytoimpresstheinterviewers.Professionaldresscodestandardsarealiveandwellinmajorfinancialandexecutivemanagementandanyonewhoaspirestotopmanagementknowsthatyourpersonalappearancecounts.Firmhandshakesarereservedformenatthebeginningofameetingwhilelooseonesforladiesattheendofameeting.Ifyouareintroducingsomeonewhohasatitle “Doctor”,forexample,includethetitleaswellasthefirstandlastnamesintheintroduction.YoushouldpayattentiontoInternationalProtocolbecausesomeculturesdislikephysicalcontact,evenhandshakes.Alltheindividualsininternationalbusinessactivitiesaresupposedtobeequalintakingtheresponsibilityof observingthesamebusinessetiquette,regardlessoftheirage,gender,raceandnationality.ThecustomarywayofgreetingisabowinJapan.TheemphasisinJapanesebusinesscultureisontheactofgift-givingnotthegiftitself.A“yes”maymeanalotofthingsinPhilippines;therefore,oneshouldbeawareofthesubtletiesofaparticularconversation.Whenyouvisitcustomers,colleaguesandotherassociates,youcanfeelfreetoreadanydocuments,cards,etc.ontheirdesks.Filipinosthriveoninterpersonalrelationships,soitisadvisabletobeintroducedbyathirdDonotrushdeals.SouthAfricansareverycasualintheirbusinessdealings.MultipleChoiceQuestionsWhenbeingintroducedtoapersonwhoisphysicallychallengedsuchasmissingtherighthand,whatshouldyoudo?Nothing-waitfortheindividualtooffertheirlefthandfirst.Smile,makeeyecontact,butavoidhandshaking-itisnotProceedasusualonlymakingthelefthandadjustmentiftheyinitiate.Immediatelyofferyourlefthandtoestablishacomfortpositionforthem.Howlongshouldahandshakelast?Aslongastheintroductionitself.Longenoughsothattheothercanhaveadeepimpressionofyou.EndbeforetheintroductionisItdoesn’tShouldamanwaitforawomantoinitiateahandshake?Ofcourse.LadyFirstisafirmruleonalloccasions.Notinabusinesssetting.Thereisnopreferentialgenderinthebusinessarena.Onlywaitforanoldladytoinitiateahandshake.Onlywaitforayoungladytoinitiateahandshake.Youaretalkingwithagroupoffourpeople.Doyoumakeeyecontactwith:justthepersontowhomyouarespeakingatthemoment?eachofthemovingyoureyecontactfromonetoanother?nooneparticularperson(notlookingdirectlyintoanyone’seyes)?threeofthefour?Whenyoureceiveabusinesscard,whatshouldyoudo?Putitawayimmediatelyintoyourpocket.Putitinawalletthatwillbeputinyourbackpocket.Readitcarefullyandplaceitonthetableinfrontofyou.PutinacardcaseAreceptionistshouldunderstandtheimportanceofthejobaskeeperofthegateandthevoiceofthecompanygreetingthepublicandobservethefollowingbehaviorguidesEXCEPT .AreceptionistshoulddressAreceptionistshouldwearmakeupproperly(ifalady,usuallyalady)andhavehis/herhairstyleneatlyandconservativelydone.Areceptionistshouldnoteat,chewgum,smoke,ordrinkatthereceptionistdesk.AreceptionistshouldreadnewspaperatthedeskormagazinesWhenyougreetavisitorinyouroffice,youshould:saynothingandlether/himsitwhereshe/hewishes.tellher/himwheretosit.say“Justsitanywhere”.saynothingandlether/himstandthere.Youhaveforgottenalunchwithabusinessassociate.Youfeelterribleandknowheisfurious.Youshould: writealetterofapology.sendflowers.keepquietandhopeheforgetsaboutit.callandsetupanotherappointment.Inajobinterview,itisbetterforyoutoaskquestionsabout .jobduties,managementstyle.vacation,sickleaves.salaryandbonuslunchbreaksandsoon. bepreparedforajobinterview,youshouldcollectandneatlyarrangeyourimportantpapersinanicebriefcaseorportfoliothatincludethefollowingEXCEPT .coverletterresumeworksamplesdrivinglicenseTherecognizedbusinesscolorsare .yellowandwhiteredandblackblackandgraypinkandblueInsomecountries,peopletendtohaveacasualattitudetowardtime,sowhatwillyoudoforyourappointment?betterbealittlebitlate,butnomorethan5minutes.Alwaysbepunctual.Youcanbe15minuteslateasitissociallypolite.Youcanbe10minutesWheretoputtoothpicksservedforthefinger-foodduringthecocktailparty?Putthematthenearbyplate.Hidetheminthepocket.Throwtheminthetoilet.Lookaroundandfindthesignofplatetoputthem.YouarethehostofacocktailIfyoufindoneoftheguestsisalone,youshould .approachhimandkeepontalkingwithhimquicklygreethimandthenturntotheotherguestsgreethimandintroducehimtotheotherguestslethimalonebecausetheguestmaywishtohavearestItiscasualbutyouwillmeetwithanimportantclient.Howdoyoudressyourself?AsyounormallywouldonFriday-theconceptofcasualFridayiswellunderstood.Abitnicerthanyouwouldnormallyonbutnotinanythingspecial.Appropriateforabusinessmeeting.YougivemuchthoughttoyourdressatallandgetdressedquicklyandYouhaveabusinessmeetingscheduled,butyouarerunningalittlelate.Yourclientshavebeenwaitingabout5minutesWhatdoyoudo?Leavewhatyouareworkingonandmeetwiththeclients.yourassistanttotelltheclientsyou’llbethereinafewminutes.Quicklyfinishwhatyouaredoing,thenbeginthemeeting.Goandseetheclientsyourself,tellthemyouarerunninglateandwillbefinishedsoon.Itissaidyoushouldmakebusinesscallsduringthetimeofofficehoursmostpeoplearefreshesttoreceivethem.Whenisit?8a.m.to10a.m.10a.m.tonoon1p.m.to3p.m.3p.m.to5p.m.You'reinarestaurantandathinsoupisservedinacupwithnohandles.eatityoushould:pickitupanddrinkitusethespoonprovidedeathalfofitwithaspoonanddrinktheremainderblowonitifitishotYou'reatatableinarestaurantforabusinessMidwaythroughthemeal,you'recalledtothetelephone.Whatdoyoudowithyournapkin?itwithyouFoldandplaceittotheleftofyourplateLooselyfolditandplaceitontherightsideLeaveitonyourchairWhilehavingafoodispassed .clockwisecounter-clockwiseacrossthetablethewayonewantsInBrazil,menshakehandswhengreetingonewhilemaintainingsteadyeyecontact.Howdowomengenerallygreeteachother?ShakehandsKisseachotheronthecheeksShakehandsandthenkisseachotheronthecheeksKisseachotheronthecheeksandthenshakehandsWhatisagoodconversationtopicinBrazil?FootballArgentinaPoliticsReligionInBrazil,whenmakingabusinessappointment,howlonginadvanceshouldtheappointmentbemade?ThereisnoneedforanappointmentThreedaysOneweekweeksWhich“handgesture”shouldnotbeusedinBrazil?OKgestureThumbupHandshakeThumbdownIfyouwanttodobusinesswithRussian,whichofthefollowingbehaviorsiscustomarybeforemakingatriptoRussia?Informtheprospectivecompanyofyourintendedbusinessproposalsandobjectives.DescribeyourproductsindetailstotheprospectiveAsktheprospectivecompanytomeetattheairport.Bringexpensivegiftstotheprospectivetobeginameeting,whowillopenthediscussioninRussia?TheheadoftheorganizationThespecialpublicspeakeroftheorganizationThedesignatedambassadoroftheorganizationItdepends.WhennegotiatingwithaGermanbusinessman,you’dbetter .talkaboutsomefamilyissuesfirsttalkaboutsportsfirstpraisetheirbeautifulsuitsgettothepointdirectlyWhenweintroducepeopleinit’spolitetointroduce first.seniorormen B.seniororwomenC.childrenorwomen D.childrenormenWhenyoumeetaGermanforthefirsttime,you’reexpectedt obring .aboxofchocolateabouquetofflowernothingabottleofwineWhenyouvisitAustralians,thebesttimeforbusinessactivitiesis .fromMarchtoNovemberfromDecembertoFebruaryfromMarchtoMayfromJunetoAugustWhichgiftshouldNOTbebroughtwithusifinvitedtoanAustralianbusinessperson’shome?abottleofredwineaboxofDOVEabunchofflowerarabbitWhenwillmanyKoreanbusinessmentakevacation?Mid-Julytomid-AugustJanuarytoMarchMid-Septembertomid-OctoberJunetoJulyWhichisagoodtopicwithKoreanbusinessmen?KoreanwarCommunismPersonallifeLocalcultureWhatisthemeaningof“Namaste”inIndian?GoodbyeThankyouHaveagooddayIrespectyouWhichofthefollowingstatementsisnottrueregardingdoingbusinesswithIndianBusinessmen?Indianmendonotgenerallyshakehandswithwomenoutofrespect.Dousetitleswheneverpossible,suchas“Professor”or“Doctor”.Dorefuseanyfoodordrinkofferedtoyouduringbusinessmeetings.Indiansappreciatepunctualitybutmaynotreciprocateit.Trytobeflexible.Whatdoesan“ok”signmeaninJapanFineSuccessOverMoneyWhatisthecoreoftheJapaneseculture?AmbitionPolitenessCollectivityHierarchyWhichofthefollowingstatementsisnottrueregardinggiftexchanginginJapan?GiftgivingiscommoninJapan.GiftsusuallyareopenedinthepresenceoftheGiftsareusuallywrapped.Whiteflowersshouldbeavoided.Whichofthefollowingtopicsshouldn’twechoosewhencommunicatingwithThais?ThedeliciousfoodintheircountryThepleasantholidayexperienceTherumoraboutthekingandtheroyalfamilyThefamoustourists’sites.WhydoRussianbusinessmen(women)sometimeslosetheirwalkoutofthemeeting,orthreatentoterminatetherelationship?TheygetTheyattempttocoerceyoutochangeyourpositionTheyjustwanttohaveacupoftea.TheyarejokingYouareatabusinessdinnerwhensomeonetoastsyou.Whatshouldyoudo?Say"thankyou"andtakeasipofyourdrink.StandupandgiveashortspeechStandupandreturnthefavorbygivingthetoasterhisorherowntoast.Smile,butdonothingmoreWhenisitappropriatetotakeacellphonecallduringabusinesslunch?Whenyouexcuseyourselffromthetableandtalkinanotherpartoftherestaurant.Whenthecallconcernsthoseyouarehavinglunchwith(i.e.,thecallisfromtheboss).Onlywhenyoumakethecallverybriefandapologizetoyourlunchmates.Whenshouldyouarriveatabusinessmeeting?Nomorethan5minutesbeforethemeetingtime.30minutesbeforethemeetingtime,soyoucangetyourfootingonthemeetingspace.Nomorethan10minutesbeforethemeetingtime.Attheexactmeetingtimesoyoudon'tinconvenienceanyone.Atabusinesslunch,whencanyoubegintalkingbusiness?Assoonasthefoodorderismade.Assoonaseveryonearrivesatthetableandhasexchangedpleasantries.Assoonaseveryonehaschosenamenuitemtoorder ,butbeforetheorderismade.Assoonasfoodisorderedandpleasantriesareexchanged,aslo