屈臣氏庫存管理培訓(xùn)1課件

RetailAcademyManagementProgrammeTheStockManagementCycle零售學(xué)院管理項目庫存管理RetailAcademyManagementProgToday’sAgenda

Understandthesignificanceofstockmanagement了解庫存管理的意義identifythekeystages指出關(guān)鍵步驟

Howtodointheindividualstages

每一階段的關(guān)鍵原則

thechangeinlast6months過去6個月的變化

Q&A答疑Today’sAgendaUnderstandtheWhystockmanagementisimportanttoRetailer?為什么庫存管理很重要？Whystockmanagementis為什么庫存管好的庫存管理對我們意味著什么？毛利Otherincome現(xiàn)金收益現(xiàn)金收益=（占用現(xiàn)金-投入現(xiàn)金）*投資收益率=（銷售*帳期-平均庫存）*收益率=銷售*（帳期-周轉(zhuǎn)次數(shù)）*收益率好的庫存管理對我們意味著什么？毛利Otherincome2008StockValuePerStore76stores107stores107stores129stores2008StockValuePerStore76sStockWeeksCoverTrend

StockWeeksCoverTrend

KeyStage關(guān)鍵步驟KeyStage關(guān)鍵步驟TheStockManagementCycleManualorder

DatabaseAccuracyPlanogramsKVSIMSystemSet-upReceiving&ClaimsMerchandisingStockRoomManagementExpiryDateCheckingReturnstoWarehouse/SupplierPromotionManagementMarkdownsStockAdjustments數(shù)據(jù)庫的準(zhǔn)確性ReportsManagement報表管理庫存調(diào)整降價促銷管理返回給倉庫/供應(yīng)商商品的有效期檢查商品陳列和銷售庫房管理收貨及索賠訂貨陳列圖建立KVSIM系統(tǒng)TheStockManagementCycleManuWouldyouriskbuildinghere?你會冒險在這里建房子嗎？PhysicalStockSystemStock系統(tǒng)庫存真實庫存Inanidealworld…Wouldyouriskbuildinghere?你TheStockManagementCycle庫存管理Region

SOH

SKUQty.

Variance=0SKUQty.

SOH

accuracy

asof

STKday

%Northis199timesstocktakeandGrandTotal

883,473

666,86075.48%Eastis198timesstocktakeandGrandTotal

842,863

628,18574.53%Southis223timesstocktakeandGrandTotal

1,113,223

836,47375.14%Nationalis700timesstocktakeandGRANDTOTAL

3,170,129

2,392,70175.48%數(shù)據(jù)的準(zhǔn)確性數(shù)據(jù)截至7月TheStockManagementCycle庫存管理庫存調(diào)整店鋪在何種情況下發(fā)現(xiàn)庫存有可能不準(zhǔn)？負(fù)庫存報表？零庫存報表？收貨/退貨差異缺貨檢查

循環(huán)盤點用何種代碼調(diào)整16+/17-缺貨檢查11+/15-日常盤點18+/19-收貨差異（目前已經(jīng)不要求店鋪做）35+/36-退貨差異庫存調(diào)整店鋪在何種情況下發(fā)現(xiàn)庫存有可能不準(zhǔn)？TheStockManagementCycleDatabaseAccuracyPlanogramsKVSIMSystemSet-upStockAdjustments數(shù)據(jù)庫的準(zhǔn)確性庫存調(diào)整陳列圖建立KVSIM系統(tǒng)TheStockManagementCycleDataRightPOGPlanogramofonemeter1米陳列圖陳列圖的目的是

我們怎么保證陳列圖的一致RightPOGPlanogramofonemeteTheStockManagementCycleOrder

DatabaseAccuracyPlanogramsKVSIMSystemSet-upStockAdjustments數(shù)據(jù)庫的準(zhǔn)確性庫存調(diào)整訂貨陳列圖建立KVSIM系統(tǒng)A：自動補(bǔ)貨B：店鋪自行訂貨的貨品TheStockManagementCycleDataA：自動補(bǔ)貨貨品NoofSKUsrolledouttoallstores:3,655(99%)DEPTDESCNoofSKUsAllstoresStartweek2002Men'sGrooming175Y162001SanitaryProtection149Y172003Bath/Deo/Talc265Y192004Baby144Y192006Haircare664Y222007PaperGoods/Cotton83Y222008Oral197Y226001Fashion379Y

246003Home63Y

243001Facial921Y253002Hand/Body/DepilatoryY251001/1002Healthcare247Y

281003FirstAid/NonMedical80Y

281004Vitamins59Y

281005Dietary/HealthFoods44Y

281010FamilyPlanning97Y

281007/1008OtherHealthcare5Y

285001GiftConfectionery33Y295002Choc/Candies/Countlines225Y（除巧克力）295003Snacks/biscuits/Food212Y295004/5005Beverages/Sundries14529A：自動補(bǔ)貨貨品NoofSKUsrolledoutAROOSDepartmentalPerformanceDEPTDESCOOS%StockTurn2002Men's7.70%4.75↓2.41%6.972001Sanpro15.78%3.48↓2.03%2.872003Bath9.05%4.50↓4.82%5.172004Baby8.54%7.11↓1.62%6.96DEPTDESCOOS%StockTurn2006Haircare4.70%7.03↓2.49%7.362007Paper6.30%2.35↓4.38%2.242008Oral8.40%4.08↓2.84%3.606001Fashion13.79%4.71↓6.00%4.916003Home12.34%4.25↓3.03%5.06AROOSDepartmentalPerformancAutoreplenishmentlogic考慮倉庫的配貨周期與到店的在途時間長短考慮每個貨品在每家店鋪的平均銷售考慮每個貨品在每家店鋪的排面量和滿架量考慮商品銷售隨季節(jié)的變化考慮促銷和團(tuán)購對銷售的影響店鋪的庫存一旦低于Min，系統(tǒng)會跑訂單到max店鋪的庫存包括當(dāng)前庫存+在途庫存-預(yù)留轉(zhuǎn)出庫存-退貨庫存訂單可以在035報表中查詢，并且看到平均銷售及供應(yīng)管理部設(shè)置的Min&MaxAutoreplenishmentlogic035報表035報表B：未上自動補(bǔ)貨專柜&巧克力專柜街貨—供應(yīng)商一般一周送1次倉貨—店鋪每周向倉庫訂2次正常陳列圖貨品（部分高銷售店鋪除外）巧克力外區(qū)店鋪不可訂貨，上海市內(nèi)供應(yīng)商直送建議訂貨量=可變因數(shù)*平均周銷售-（店鋪庫存+在途庫存）可變因數(shù)—陳列圖倉貨2.5（A類貨品）、2（B、C類貨品）直流貨、街貨3B：未上自動補(bǔ)貨專柜&巧克力店鋪庫存后臺訂貨店鋪庫存后臺訂貨 開放店鋪自行訂貨類型生效日期結(jié)束日期信息提供部門更新周期每月TOP50月初月底營運行政每月店鋪裝修改造改造開始當(dāng)天改造結(jié)束當(dāng)天營運行政

新店開店當(dāng)天開店六周后營運行政陳列圖做促銷促銷開始前6天促銷結(jié)束前一周周末廣州采購每三周專柜貨品

上海采購貨品每月更新,店鋪上專柜的信息收到后立即更新手工訂單和同天自動補(bǔ)貨訂單互不影響，但是由于手工訂單會增大庫存，所以如果沒有相應(yīng)的銷售增大，會影響下一次的自動補(bǔ)貨訂單 開放店鋪自行訂貨類型生效日期結(jié)束日期信息提供部門更新周期每Monitordelivery監(jiān)控到貨檢查訂單生成情況訂貨第二天檢查WTCCN035-補(bǔ)貨結(jié)果摘要報表是否在RMS系統(tǒng)中生成（整張訂單未生成，傳輸問題/IT）檢查訂貨失敗報表沒有足夠庫存/屬性問題/稅區(qū)問題Monitordelivery監(jiān)控到貨檢查訂單生成情況屬性的檢查與申報

每次訂貨完畢打印訂貨失敗報表(http://wtccn-gz-iis/NonFullFillmentReport/Mainform.aspx)選擇因為屬性原因?qū)е掠嗀浭〉呢浧飞蠄鬆I運部以下情況屬性改變店鋪不可訂貨品非陳列圖非當(dāng)期促銷貨品倉庫已沒有庫存的下圖貨品清貨貨品搶貨而關(guān)閉訂貨貨品（供應(yīng)鏈公告）季節(jié)轉(zhuǎn)換關(guān)閉訂貨貨品（巧克力、唇膏、手霜等，見供應(yīng)鏈公告）屬性的檢查與申報

每次訂貨完畢打印訂貨失敗報表(http:/零庫存檢查YN每周選一天進(jìn)行陳列圖貨位缺貨檢查DoGapCheckonceaweek將所有陳列圖缺貨的貨品輸入HHT（缺貨檢查功能）ScanGapitemsintoHHTGapCheckFunction在后臺“缺貨檢查”中打印缺貨報表PrintoffOOSReportinRSIM篩選系統(tǒng)有庫存和沒有庫存的記錄Separatethezerostockandnon-zerostockrecord系統(tǒng)有庫存？Systemhasstock?在貨架上查“暫無存貨”牌，并追查缺貨原因。Put"TemporallyOOS"ticketinfrontofthepricetagandtracetheOOSreason.檢查系統(tǒng)庫存是否在其他貨位上Checkifthestockisinotherlocation?在其他貨位上？Otherlocation?N進(jìn)行日常盤點，填寫《日常盤點表》使用15（-）進(jìn)行庫存調(diào)整。AdjustthestockwithReasonCode15(-).將其他貨位上的貨品填補(bǔ)到陳列圖空缺上Fillthegapwiththestockinotherlocations零庫存檢查YN每周選一天進(jìn)行陳列圖貨位缺貨檢查將所有陳列圖缺借助零庫存報表借助零庫存報表反饋供應(yīng)管理部.自動補(bǔ)貨數(shù)量過多:Min>3周銷售并且>排面量+2自動補(bǔ)貨數(shù)量過少:（Min<1周銷售）

貨品沒有自動補(bǔ)貨:貨品為店鋪陳列圖貨品,但系統(tǒng)未設(shè)置Min/Max值貨品不應(yīng)進(jìn)行自動補(bǔ)貨:貨品為店鋪非陳列圖貨品,但系統(tǒng)設(shè)置Min/Max值貨品設(shè)置自動補(bǔ)貨,但長時間未來貨:貨品設(shè)置了Min/Max,但一直未到貨,且貨品未出現(xiàn)在定貨失敗報表中貨品Min/Max值為0/0:貨品Min/Max值為0/0,且貨品為非即將下圖貨品或Z類貨品請在網(wǎng)上報數(shù)系統(tǒng)填寫相關(guān)信息反饋供應(yīng)管理部自動補(bǔ)貨數(shù)量過多:Min>3周銷售并且>排面自動補(bǔ)貨反饋相關(guān)信息1.貨號:貨品9位碼貨號2.時間:店鋪填寫的時間3.部門號:貨品屬于的部門,如3001,30024.總排面數(shù):貨品在陳列圖上所有的排面數(shù)量,如貨號100006749有兩處陳列圖排面,分別為2和3,那么此貨品的總排面數(shù)為55.滿架量:貨品在陳列圖上的總的滿架數(shù)量,如貨號100006749有兩處陳列圖排面,滿架量分別為10和12,那么貨品的總滿架量為22(新)6.在途數(shù)量:貨品在反饋時的在途數(shù)量7.庫存:貨品在反饋時的庫存數(shù)量8.最小值:Min值9.最大值:Max值10.平均銷售:13周平均銷售,前1周銷售,前2周銷售,前3周銷售11.問題類型反饋:如店鋪反饋情況為自動補(bǔ)貨數(shù)量過多,請?zhí)?.自動補(bǔ)貨反饋相關(guān)信息1.貨號:貨品9位碼貨號2.時間:店鋪填TheStockManagementCycleManualorder

DatabaseAccuracyPlanogramsKVSIMSystemSet-upReceiving&ClaimsStockAdjustments數(shù)據(jù)庫的準(zhǔn)確性庫存調(diào)整收貨及索賠訂貨陳列圖建立KVSIM系統(tǒng)TheStockManagementCycleManu收倉貨BTS收貨清點總箱數(shù)核對箱號檢查外包裝及貴品員工運輸商簽收貨確認(rèn)書檢查車廂封條并打開上車廂封條并記錄箱數(shù)差異向索賠組報告檢查外箱包裝是否完好，包括葫蘆貼、倉庫蓋章100%檢查貴品打印收貨報表收倉貨BTS收貨清點總箱數(shù)核對箱號檢查外包裝及貴品員工運輸商TheStockManagementCycleManualorder

DatabaseAccuracyPlanogramsKVSIMSystemSet-upReceiving&ClaimsMerchandisingStockAdjustments數(shù)據(jù)庫的準(zhǔn)確性庫存調(diào)整商品陳列和銷售收貨及索賠訂貨陳列圖建立KVSIM系統(tǒng)TheStockManagementCycleManu如何保證銷售陳列圖商品的補(bǔ)貨促銷商品的補(bǔ)貨促銷陳列圖商品盡量在開促銷一周內(nèi)補(bǔ)貨，以避免商品晚到貨陳列指示mainstack\dumpbin\gondolaend檢查TOP300商品在店內(nèi)陳列位置和陳列方式的檢查價簽和POP的檢查員工的合理盤班及工作分配如何保證銷售陳列圖商品的補(bǔ)貨TheStockManagementCycleManualorder

DatabaseAccuracyPlanogramsKVSIMSystemSet-upReceiving&ClaimsMerchandisingExpiryDateCheckingStockAdjustments數(shù)據(jù)庫的準(zhǔn)確性庫存調(diào)整商品的有效期檢查商品陳列和銷售收貨及索賠訂貨陳列圖建立KVSIM系統(tǒng)TheStockManagementCycleManuWhatledtothis?Whatactionshouldyoutakenow?

Clearancearea什么原因?qū)е乱韵卢F(xiàn)象？你可以采取什么措施？清貨區(qū)過期產(chǎn)品Whatledtothis?WhatactionExpiryDate-ChecklistCHECKNO.檢查號碼STANDARDTOBEACHIEVED要求達(dá)到的標(biāo)準(zhǔn)ACTIONSIFSTANDARDISNOTACHIEVED.對不達(dá)標(biāo)采取的措施D1UsingdetailsfromtheReportidentifytheproductstobecheckedeachday.Allitemsonthefixturetobecheckedforanyoutofdatestock.根據(jù)報表內(nèi)容，確定每日需要檢查的具體商品。檢查貨架上是否有超過有效期的商品。Alloutofdatestockremovedandmarkeddown.搬走過期的商品并做好記錄。D2Identifyanystockthatisnearingitsexpirydateandthatmaynotselloutbeforetheexpirydateispassed確定有哪些商品是已接近有效期的，或在有效期前不能全部售完。DetailsofstockandquantitiesrecordedonAdditionalActionsList把商品的種類和數(shù)量等情況記錄在附加行動表上。D3Checkaverageweek’ssalesanddecidewhetherstockwillselloutintime.檢查每周的平均銷量，判斷存貨能否按時售完。CheckrateofsaleonKVSIMandcalculatewhetherstockwillselloutbeforeexpirydate檢查KVSIM系統(tǒng)中的銷售速度，計算商品能否在有效期前售完。利潤保護(hù)日查表——商品的有效期ExpiryDate-ChecklistCHECKNExpiryDate-ChecklistD4Ensureanystocknearingitsexpirydateisbroughttothefrontofthefixture確保接近有效期的貨品擺放在貨架的前端。Allstocknearingitsexpirydatetobebroughttothefrontofthefixtureandnewstocktobeplacedattheback所有接近有效期的貨品都要擺放在貨架的前端，新的貨品則擺放在末端。D5Stockthatwillnotselloutbeforeitsexpirydatetobemarkeddowntoensuresellthrough.對有效期前不能售完的商品要進(jìn)行降價，確保其可以售完。Removeanystockthatwillnotselloutbeforeitsexpirydatetoaclearanceareaandmarkdownaccordingly把有效期前不能售完的商品搬到清貨區(qū)，并作出降價。利潤保護(hù)日查表——商品的有效期ExpiryDate-ChecklistD4EnsurAdditionalActionsList附加行動表Thispageshouldbeusedtorecordanyadditionalactions,resultingfromthedailychecks.本表用于記錄因商品有效期檢查而需要采取的一切附加行動。DATE日期PRODUCTDESCRIPTION商品描述ARTICLECODE商品號QUA-NTITY數(shù)量AVEWEEKLYSALES每周平均銷量EXPIRYDATE有效期ACTIONTAKENINC%MARKDOWN采取的措施及降價幅度RETURNTOVENDOR返回給供應(yīng)商30/5.30/530/5WatsonsOLCollagenVeetslimmingCreamDoveChocolate1000345671000543211000666665310303551531/515/631/5Markeddown70%&writeoff降價70%,第二天報廢Stockinfront擺放在貨架前端RTV退貨給供應(yīng)商利潤保護(hù)日查表——商品的有效期AdditionalActionsListDATEPROAuthorisedSheetgiventoStoreClerk給予店鋪文員降價授權(quán)書StoreClerkprintslabelsanddistributestoTeamMembers店鋪文員打印出降價標(biāo)簽并分發(fā)給店員TeamMembersmarkdownproducts店員執(zhí)行降價StockQuantitiesTooHightoSellBeforeExpiryDate?商品數(shù)量太多，不能在有效期前售完？AuthorisingsignatureobtainedfromStoreManager取得店鋪經(jīng)理的降價授權(quán)簽名DailyExpiryChecklistUsed使用利潤保護(hù)日查表－商品的有效期Productswithshortshelflifeidentified確定貨架期較短的商品盡可能的減少損失……降價流程AuthorisedSheetgiventoStorTheStockManagementCycle

Order

DatabaseAccuracyPlanogramsKVSIMSystemSet-upReceiving&ClaimsMerchandisingExpiryDateCheckingReturnstoWarehouse/SupplierStockAdjustments數(shù)據(jù)庫的準(zhǔn)確性庫存調(diào)整返回給倉庫/供應(yīng)商商品的有效期檢查商品陳列和銷售收貨及索賠訂貨陳列圖建立KVSIM系統(tǒng)TheStockManagementCycleDatStoresPrepareGoodsforCollection店鋪準(zhǔn)備好要退的貨品StoreClerk/SupervisorsorganisegoodstobereturnedusingBRRNote店鋪文員/主管根據(jù)BRR記錄表組織好要退回的貨品SupplyChainissuesaweeklyBRR(Returns)Note供應(yīng)管理部制作出一份每周BRR（退貨）記錄表RTV流程明細(xì)(倉貨)BRR(ReturnsNote)

completed填寫B(tài)RR（退貨記錄表）StoreClerkentersquantitiesforcollectiononBRRNoteandsendsviaKVSIMtoDC店鋪文員在BRR記錄表上輸入退貨數(shù)量,并通過KVSIM發(fā)送給倉庫Adjustdiscrepancy差異調(diào)整GoodsCollected回收退貨DCcollectgoodsfromstore倉庫向店鋪回收退貨StoresPrepareGoodsforColleDirectSupplierReturnsNote直接退貨供應(yīng)商記錄表StoreClerkpreparesaforDamaged,GoodsNearingExpiry,SlowSellers,&PromotionalItems店鋪文員準(zhǔn)備好記錄破損商品、快到有效期商品、滯銷貨品、促銷商品的記錄表RTV

流程明細(xì)(街貨)SupplierCollects供應(yīng)商回收退貨WhenSuppliernextdeliversthesegoodsarereturneddirectly供應(yīng)商下次來送貨的時候，所有退貨直接退回給供應(yīng)商KVSIMUpdated更新KVSIMStoreClerkconfirmsgoodshavebeencollectedonKVSIM店鋪文員確認(rèn)KVSIM已更新退貨信息DirectSupplierReturnsNoteRTReturn退貨的要求timeline時限公告下發(fā)的時間:供應(yīng)管理部周三下公告,店鋪周四系統(tǒng)中就可以收到退貨任何加急公告,供應(yīng)管理部當(dāng)天下發(fā),店鋪同樣隔天收到公告退貨時間:市區(qū)退貨5天外區(qū)退貨10天公告上寫的截止時間都是指退貨到倉庫的時間Return退貨的要求timeline時限Return退貨的要求Expiryissue保質(zhì)期退貨公告中要求退保質(zhì)期貨品,店鋪必須嚴(yán)格執(zhí)行,違者將屬于非法退貨Filerequest開單如果發(fā)現(xiàn)公告中有內(nèi)容系統(tǒng)單據(jù)中沒收到的情況解決方法:A.可報800B.可與供應(yīng)鏈Sally聯(lián)系,聯(lián)系方式:54960666*699;傳真:64229775*21699如果發(fā)現(xiàn)系統(tǒng)中沒有收到退貨單的情況解決方法:可報800,更新單據(jù).如果店鋪操作失誤作廢了退單的情況解決方法:可與供應(yīng)鏈Sally聯(lián)系,聯(lián)系方式:54960666*699;傳真:64229775*21699Return退貨的要求Expiryissue保質(zhì)期TheStockManagementCycleManualorder

DatabaseAccuracyPlanogramsKVSIMSystemSet-upReceiving&ClaimsMerchandisingStockRoomManagementExpiryDateCheckingReturnstoWarehouse/SupplierPromotionManagementStockAdjustments數(shù)據(jù)庫的準(zhǔn)確性庫存調(diào)整促銷管理返回給倉庫/供應(yīng)商商品的有效期檢查商品陳列和銷售庫房管理收貨及索賠訂貨陳列圖建立KVSIM系統(tǒng)TheStockManagementCycleManu促銷的整個周期安排-20Days促銷前轉(zhuǎn)貨-13Days第一次分貨(倉庫執(zhí)行揀貨-12daysto-3days)-6Days開放所有店鋪訂促銷品貨屬性

+5Days第二次分貨(倉庫執(zhí)行揀貨+6daysto+9days)+6Days促銷中轉(zhuǎn)貨（店鋪庫存+二次分貨量)促銷的整個周期安排-20Days促銷前轉(zhuǎn)貨Top10stores&Bottom10stores

allocationVSsalesStore

SalesAllocation%484WuhanXihuiSquare10,29412,52182%495SuzhouWujiangWanya10,70911,90790%223MudanjiangStore11,31413,76682%234ShanghaiDaHuaAustralia11,94913,58588%468NanjingHuadiDepartment12,51215,80079%231ShanghaiRuiHongLifeCity12,56312,182103%434NanjingNewcityplaza12,72411,713109%232ShanghaiThumbPlaza13,65413,95698%634JiaXingJiangNanMall13,71913,063105%202DaXinJie13,82113,066106%952Sogo45,28131,365144%207ShanghaiNewWorld45,82137,418122%886NanjingGrandOcean47,26832,022148%227ShanghaiWanda49,12036,196136%945MetroCity49,85930,481164%213SuperBrandMall51,37833,402154%843NinBoTianYiSquare53,40230,777174%867ChangshenMansion61,52932,545189%630HangZhouLiXing63,94839,509162%879WenZhoukaitaiDepartment74,30140,749182%Top10stores&Bottom10stor促銷期間的訂貨注意事項留意二次分貨量避免重復(fù)訂量造成庫存過大陳列圖促銷裝商品理論上一次分貨將全數(shù)分完，店鋪自行訂貨會到正常裝促銷贈品理論上一次貨將全數(shù)分完熱賣商品、換購品訂量避免因單次訂量過大，造成其他店鋪缺貨促銷期間的訂貨注意事項留意二次分貨量促銷期間執(zhí)行供應(yīng)管理部的轉(zhuǎn)貨要求促銷前轉(zhuǎn)貨：

目的：在促銷分貨前均衡店鋪庫存，使分貨量更為合理。根據(jù)供應(yīng)鏈要求在促銷前14天內(nèi)完成轉(zhuǎn)貨，單據(jù)批核。促銷中轉(zhuǎn)貨：目的：調(diào)節(jié)店鋪庫存滿足銷售。根據(jù)供應(yīng)鏈提供庫存數(shù)據(jù)，自行決定轉(zhuǎn)貨。促銷期間執(zhí)行供應(yīng)管理部的轉(zhuǎn)貨要求促銷前轉(zhuǎn)貨：TheStockManagementCycleManualorder

DatabaseAccuracyPlanogramsKVSIMSystemSet-upReceiving&ClaimsMerchandisingStockRoomManagementExpiryDateCheckingReturnstoWarehouse/SupplierPromotionManagementMarkdownsStockAdjustments數(shù)據(jù)庫的準(zhǔn)確性庫存調(diào)整降價促銷管理返回給倉庫/供應(yīng)商商品的有效期檢查商品陳列和銷售庫房管理收貨及索賠訂貨陳列圖建立KVSIM系統(tǒng)TheStockManagementCycleManu正確執(zhí)行清貨公告執(zhí)行清貨行動的產(chǎn)品屬性:非陳列圖非當(dāng)期促銷產(chǎn)品清貨公告常提及的幾項內(nèi)容及注意事項:

常見內(nèi)容:-電腦生效清貨價格(價格不生效/屬性失效)-報廢轉(zhuǎn)贈貨品(代碼75)-店鋪自行打折清貨產(chǎn)品

-庫存調(diào)整產(chǎn)品(代碼11或15)

注意事項:-及時做好調(diào)價工作

-建議清貨產(chǎn)品統(tǒng)一陳列,快速消化庫存

-信息及時反饋

-在指定日期前完成正確執(zhí)行清貨公告執(zhí)行清貨行動的產(chǎn)品屬性:非陳列圖非當(dāng)期促銷TheStockManagementCycleManualorder

DatabaseAccuracyPlanogramsKVSIMSystemSet-upReceiving&ClaimsMerchandisingStockRoomManagementExpiryDateCheckingReturnstoWarehouse/SupplierPromotionManagementMarkdownsStockAdjustments數(shù)據(jù)庫的準(zhǔn)確性ReportsManagement報表管理庫存調(diào)整降價促銷管理返回給倉庫/供應(yīng)商商品的有效期檢查商品陳列和銷售庫房管理收貨及索賠訂貨陳列圖建立KVSIM系統(tǒng)TheStockManagementCycleManuStockTurnover標(biāo)藍(lán)色的是周轉(zhuǎn)周數(shù)大于6周的

thepartinbluemeansthestockturnoverrate>6weeks.

標(biāo)黃色的是庫存成本總金額比前一周增加

thepartinyellowmeansthetotalamountofstockintheweekisgreaterthantheweekbefore

沒標(biāo)顏色的負(fù)數(shù)表示庫存成本總金額比前一周減少

thenegativefigurewithoutcolormeansthetotalamountofstockintheweekislessthantheweekbefore庫存周轉(zhuǎn)StockTurnover標(biāo)藍(lán)色的是周轉(zhuǎn)周數(shù)大于6周的

Q&AQ&ARetailAcademyManagementProgrammeTheStockManagementCycle零售學(xué)院管理項目庫存管理RetailAcademyManagementProgToday’sAgenda

Understandthesignificanceofstockmanagement了解庫存管理的意義identifythekeystages指出關(guān)鍵步驟

Howtodointheindividualstages

每一階段的關(guān)鍵原則

thechangeinlast6months過去6個月的變化

Q&A答疑Today’sAgendaUnderstandtheWhystockmanagementisimportanttoRetailer?為什么庫存管理很重要？Whystockmanagementis為什么庫存管好的庫存管理對我們意味著什么？毛利Otherincome現(xiàn)金收益現(xiàn)金收益=（占用現(xiàn)金-投入現(xiàn)金）*投資收益率=（銷售*帳期-平均庫存）*收益率=銷售*（帳期-周轉(zhuǎn)次數(shù)）*收益率好的庫存管理對我們意味著什么？毛利Otherincome2008StockValuePerStore76stores107stores107stores129stores2008StockValuePerStore76sStockWeeksCoverTrend

StockWeeksCoverTrend

KeyStage關(guān)鍵步驟KeyStage關(guān)鍵步驟TheStockManagementCycleManualorder

DatabaseAccuracyPlanogramsKVSIMSystemSet-upReceiving&ClaimsMerchandisingStockRoomManagementExpiryDateCheckingReturnstoWarehouse/SupplierPromotionManagementMarkdownsStockAdjustments數(shù)據(jù)庫的準(zhǔn)確性ReportsManagement報表管理庫存調(diào)整降價促銷管理返回給倉庫/供應(yīng)商商品的有效期檢查商品陳列和銷售庫房管理收貨及索賠訂貨陳列圖建立KVSIM系統(tǒng)TheStockManagementCycleManuWouldyouriskbuildinghere?你會冒險在這里建房子嗎？PhysicalStockSystemStock系統(tǒng)庫存真實庫存Inanidealworld…Wouldyouriskbuildinghere?你TheStockManagementCycle庫存管理Region

SOH

SKUQty.

Variance=0SKUQty.

SOH

accuracy

asof

STKday

%Northis199timesstocktakeandGrandTotal

883,473

666,86075.48%Eastis198timesstocktakeandGrandTotal

842,863

628,18574.53%Southis223timesstocktakeandGrandTotal

1,113,223

836,47375.14%Nationalis700timesstocktakeandGRANDTOTAL

3,170,129

2,392,70175.48%數(shù)據(jù)的準(zhǔn)確性數(shù)據(jù)截至7月TheStockManagementCycle庫存管理庫存調(diào)整店鋪在何種情況下發(fā)現(xiàn)庫存有可能不準(zhǔn)？負(fù)庫存報表？零庫存報表？收貨/退貨差異缺貨檢查

循環(huán)盤點用何種代碼調(diào)整16+/17-缺貨檢查11+/15-日常盤點18+/19-收貨差異（目前已經(jīng)不要求店鋪做）35+/36-退貨差異庫存調(diào)整店鋪在何種情況下發(fā)現(xiàn)庫存有可能不準(zhǔn)？TheStockManagementCycleDatabaseAccuracyPlanogramsKVSIMSystemSet-upStockAdjustments數(shù)據(jù)庫的準(zhǔn)確性庫存調(diào)整陳列圖建立KVSIM系統(tǒng)TheStockManagementCycleDataRightPOGPlanogramofonemeter1米陳列圖陳列圖的目的是

我們怎么保證陳列圖的一致RightPOGPlanogramofonemeteTheStockManagementCycleOrder

DatabaseAccuracyPlanogramsKVSIMSystemSet-upStockAdjustments數(shù)據(jù)庫的準(zhǔn)確性庫存調(diào)整訂貨陳列圖建立KVSIM系統(tǒng)A：自動補(bǔ)貨B：店鋪自行訂貨的貨品TheStockManagementCycleDataA：自動補(bǔ)貨貨品NoofSKUsrolledouttoallstores:3,655(99%)DEPTDESCNoofSKUsAllstoresStartweek2002Men'sGrooming175Y162001SanitaryProtection149Y172003Bath/Deo/Talc265Y192004Baby144Y192006Haircare664Y222007PaperGoods/Cotton83Y222008Oral197Y226001Fashion379Y

246003Home63Y

243001Facial921Y253002Hand/Body/DepilatoryY251001/1002Healthcare247Y

281003FirstAid/NonMedical80Y

281004Vitamins59Y

281005Dietary/HealthFoods44Y

281010FamilyPlanning97Y

281007/1008OtherHealthcare5Y

285001GiftConfectionery33Y295002Choc/Candies/Countlines225Y（除巧克力）295003Snacks/biscuits/Food212Y295004/5005Beverages/Sundries14529A：自動補(bǔ)貨貨品NoofSKUsrolledoutAROOSDepartmentalPerformanceDEPTDESCOOS%StockTurn2002Men's7.70%4.75↓2.41%6.972001Sanpro15.78%3.48↓2.03%2.872003Bath9.05%4.50↓4.82%5.172004Baby8.54%7.11↓1.62%6.96DEPTDESCOOS%StockTurn2006Haircare4.70%7.03↓2.49%7.362007Paper6.30%2.35↓4.38%2.242008Oral8.40%4.08↓2.84%3.606001Fashion13.79%4.71↓6.00%4.916003Home12.34%4.25↓3.03%5.06AROOSDepartmentalPerformancAutoreplenishmentlogic考慮倉庫的配貨周期與到店的在途時間長短考慮每個貨品在每家店鋪的平均銷售考慮每個貨品在每家店鋪的排面量和滿架量考慮商品銷售隨季節(jié)的變化考慮促銷和團(tuán)購對銷售的影響店鋪的庫存一旦低于Min，系統(tǒng)會跑訂單到max店鋪的庫存包括當(dāng)前庫存+在途庫存-預(yù)留轉(zhuǎn)出庫存-退貨庫存訂單可以在035報表中查詢，并且看到平均銷售及供應(yīng)管理部設(shè)置的Min&MaxAutoreplenishmentlogic035報表035報表B：未上自動補(bǔ)貨專柜&巧克力專柜街貨—供應(yīng)商一般一周送1次倉貨—店鋪每周向倉庫訂2次正常陳列圖貨品（部分高銷售店鋪除外）巧克力外區(qū)店鋪不可訂貨，上海市內(nèi)供應(yīng)商直送建議訂貨量=可變因數(shù)*平均周銷售-（店鋪庫存+在途庫存）可變因數(shù)—陳列圖倉貨2.5（A類貨品）、2（B、C類貨品）直流貨、街貨3B：未上自動補(bǔ)貨專柜&巧克力店鋪庫存后臺訂貨店鋪庫存后臺訂貨 開放店鋪自行訂貨類型生效日期結(jié)束日期信息提供部門更新周期每月TOP50月初月底營運行政每月店鋪裝修改造改造開始當(dāng)天改造結(jié)束當(dāng)天營運行政

新店開店當(dāng)天開店六周后營運行政陳列圖做促銷促銷開始前6天促銷結(jié)束前一周周末廣州采購每三周專柜貨品

上海采購貨品每月更新,店鋪上專柜的信息收到后立即更新手工訂單和同天自動補(bǔ)貨訂單互不影響，但是由于手工訂單會增大庫存，所以如果沒有相應(yīng)的銷售增大，會影響下一次的自動補(bǔ)貨訂單 開放店鋪自行訂貨類型生效日期結(jié)束日期信息提供部門更新周期每Monitordelivery監(jiān)控到貨檢查訂單生成情況訂貨第二天檢查WTCCN035-補(bǔ)貨結(jié)果摘要報表是否在RMS系統(tǒng)中生成（整張訂單未生成，傳輸問題/IT）檢查訂貨失敗報表沒有足夠庫存/屬性問題/稅區(qū)問題Monitordelivery監(jiān)控到貨檢查訂單生成情況屬性的檢查與申報

每次訂貨完畢打印訂貨失敗報表(http://wtccn-gz-iis/NonFullFillmentReport/Mainform.aspx)選擇因為屬性原因?qū)е掠嗀浭〉呢浧飞蠄鬆I運部以下情況屬性改變店鋪不可訂貨品非陳列圖非當(dāng)期促銷貨品倉庫已沒有庫存的下圖貨品清貨貨品搶貨而關(guān)閉訂貨貨品（供應(yīng)鏈公告）季節(jié)轉(zhuǎn)換關(guān)閉訂貨貨品（巧克力、唇膏、手霜等，見供應(yīng)鏈公告）屬性的檢查與申報

每次訂貨完畢打印訂貨失敗報表(http:/零庫存檢查YN每周選一天進(jìn)行陳列圖貨位缺貨檢查DoGapCheckonceaweek將所有陳列圖缺貨的貨品輸入HHT（缺貨檢查功能）ScanGapitemsintoHHTGapCheckFunction在后臺“缺貨檢查”中打印缺貨報表PrintoffOOSReportinRSIM篩選系統(tǒng)有庫存和沒有庫存的記錄Separatethezerostockandnon-zerostockrecord系統(tǒng)有庫存？Systemhasstock?在貨架上查“暫無存貨”牌，并追查缺貨原因。Put"TemporallyOOS"ticketinfrontofthepricetagandtracetheOOSreason.檢查系統(tǒng)庫存是否在其他貨位上Checkifthestockisinotherlocation?在其他貨位上？Otherlocation?N進(jìn)行日常盤點，填寫《日常盤點表》使用15（-）進(jìn)行庫存調(diào)整。AdjustthestockwithReasonCode15(-).將其他貨位上的貨品填補(bǔ)到陳列圖空缺上Fillthegapwiththestockinotherlocations零庫存檢查YN每周選一天進(jìn)行陳列圖貨位缺貨檢查將所有陳列圖缺借助零庫存報表借助零庫存報表反饋供應(yīng)管理部.自動補(bǔ)貨數(shù)量過多:Min>3周銷售并且>排面量+2自動補(bǔ)貨數(shù)量過少:（Min<1周銷售）

貨品沒有自動補(bǔ)貨:貨品為店鋪陳列圖貨品,但系統(tǒng)未設(shè)置Min/Max值貨品不應(yīng)進(jìn)行自動補(bǔ)貨:貨品為店鋪非陳列圖貨品,但系統(tǒng)設(shè)置Min/Max值貨品設(shè)置自動補(bǔ)貨,但長時間未來貨:貨品設(shè)置了Min/Max,但一直未到貨,且貨品未出現(xiàn)在定貨失敗報表中貨品Min/Max值為0/0:貨品Min/Max值為0/0,且貨品為非即將下圖貨品或Z類貨品請在網(wǎng)上報數(shù)系統(tǒng)填寫相關(guān)信息反饋供應(yīng)管理部自動補(bǔ)貨數(shù)量過多:Min>3周銷售并且>排面自動補(bǔ)貨反饋相關(guān)信息1.貨號:貨品9位碼貨號2.時間:店鋪填寫的時間3.部門號:貨品屬于的部門,如3001,30024.總排面數(shù):貨品在陳列圖上所有的排面數(shù)量,如貨號100006749有兩處陳列圖排面,分別為2和3,那么此貨品的總排面數(shù)為55.滿架量:貨品在陳列圖上的總的滿架數(shù)量,如貨號100006749有兩處陳列圖排面,滿架量分別為10和12,那么貨品的總滿架量為22(新)6.在途數(shù)量:貨品在反饋時的在途數(shù)量7.庫存:貨品在反饋時的庫存數(shù)量8.最小值:Min值9.最大值:Max值10.平均銷售:13周平均銷售,前1周銷售,前2周銷售,前3周銷售11.問題類型反饋:如店鋪反饋情況為自動補(bǔ)貨數(shù)量過多,請?zhí)?.自動補(bǔ)貨反饋相關(guān)信息1.貨號:貨品9位碼貨號2.時間:店鋪填TheStockManagementCycleManualorder

DatabaseAccuracyPlanogramsKVSIMSystemSet-upReceiving&ClaimsStockAdjustments數(shù)據(jù)庫的準(zhǔn)確性庫存調(diào)整收貨及索賠訂貨陳列圖建立KVSIM系統(tǒng)TheStockManagementCycleManu收倉貨BTS收貨清點總箱數(shù)核對箱號檢查外包裝及貴品員工運輸商簽收貨確認(rèn)書檢查車廂封條并打開上車廂封條并記錄箱數(shù)差異向索賠組報告檢查外箱包裝是否完好，包括葫蘆貼、倉庫蓋章100%檢查貴品打印收貨報表收倉貨BTS收貨清點總箱數(shù)核對箱號檢查外包裝及貴品員工運輸商TheStockManagementCycleManualorder

DatabaseAccuracyPlanogramsKVSIMSystemSet-upReceiving&ClaimsMerchandisingStockAdjustments數(shù)據(jù)庫的準(zhǔn)確性庫存調(diào)整商品陳列和銷售收貨及索賠訂貨陳列圖建立KVSIM系統(tǒng)TheStockManagementCycleManu如何保證銷售陳列圖商品的補(bǔ)貨促銷商品的補(bǔ)貨促銷陳列圖商品盡量在開促銷一周內(nèi)補(bǔ)貨，以避免商品晚到貨陳列指示mainstack\dumpbin\gondolaend檢查TOP300商品在店內(nèi)陳列位置和陳列方式的檢查價簽和POP的檢查員工的合理盤班及工作分配如何保證銷售陳列圖商品的補(bǔ)貨TheStockManagementCycleManualorder

DatabaseAccuracyPlanogramsKVSIMSystemSet-upReceiving&ClaimsMerchandisingExpiryDateCheckingStockAdjustments數(shù)據(jù)庫的準(zhǔn)確性庫存調(diào)整商品的有效期檢查商品陳列和銷售收貨及索賠訂貨陳列圖建立KVSIM系統(tǒng)TheStockManagementCycleManuWhatledtothis?Whatactionshouldyoutakenow?

Clearancearea什么原因?qū)е乱韵卢F(xiàn)象？你可以采取什么措施？清貨區(qū)過期產(chǎn)品Whatledtothis?WhatactionExpiryDate-ChecklistCHECKNO.檢查號碼STANDARDTOBEACHIEVED要求達(dá)到的標(biāo)準(zhǔn)ACTIONSIFSTANDARDISNOTACHIEVED.對不達(dá)標(biāo)采取的措施D1UsingdetailsfromtheReportidentifytheproductstobecheckedeachday.Allitemsonthefixturetobecheckedforanyoutofdatestock.根據(jù)報表內(nèi)容，確定每日需要檢查的具體商品。檢查貨架上是否有超過有效期的商品。Alloutofdatestockremovedandmarkeddown.搬走過期的商品并做好記錄。D2Identifyanystockthatisnearingitsexpirydateandthatmaynotselloutbeforetheexpirydateispassed確定有哪些商品是已接近有效期的，或在有效期前不能全部售完。DetailsofstockandquantitiesrecordedonAdditionalActionsList把商品的種類和數(shù)量等情況記錄在附加行動表上。D3Checkaverageweek’ssalesanddecidewhetherstockwillselloutintime.檢查每周的平均銷量，判斷存貨能否按時售完。CheckrateofsaleonKVSIMandcalculatewhetherstockwillselloutbeforeexpirydate檢查KVSIM系統(tǒng)中的銷售速度，計算商品能否在有效期前售完。利潤保護(hù)日查表——商品的有效期ExpiryDate-ChecklistCHECKNExpiryDate-ChecklistD4Ensureanystocknearingitsexpirydateisbroughttothefrontofthefixture確保接近有效期的貨品擺放在貨架的前端。Allstocknearingitsexpirydatetobebroughttothefrontofthefixtureandnewstocktobeplacedattheback所有接近有效期的貨品都要擺放在貨架的前端，新的貨品則擺放在末端。D5Stockthatwillnotselloutbeforeitsexpirydatetobemarkeddowntoensuresellthrough.對有效期前不能售完的商品要進(jìn)行降價，確保其可以售完。Removeanystockthatwillnotselloutbeforeitsexpirydatetoaclearanceareaandmarkdownaccordingly把有效期前不能售完的商品搬到清貨區(qū)，并作出降價。利潤保護(hù)日查表——商品的有效期ExpiryDate-ChecklistD4EnsurAdditionalActionsList附加行動表Thispageshouldbeusedtorecordanyadditionalactions,resultingfromthedailychecks.本表用于記錄因商品有效期檢查而需要采取的一切附加行動。DATE日期PRODUCTDESCRIPTION商品描述ARTICLECODE商品號QUA-NTITY數(shù)量AVEWEEKLYSALES每周平均銷量EXPIRYDATE有效期ACTIONTAKENINC%MARKDOWN采取的措施及降價幅度RETURNTOVENDOR返回給供應(yīng)商30/5.30/530/5WatsonsOLCollagenVeetslimmingCreamDoveChocolate1000345671000543211000666665310303551531/515/631/5Markeddown70%&writeoff降價70%,第二天報廢Stockinfront擺放在貨架前端RTV退貨給供應(yīng)商利潤保護(hù)日查表——商品的有效期AdditionalActionsListDATEPROAuthorisedSheetgiventoStoreClerk給予店鋪文員降價授權(quán)書StoreClerkprintslabelsanddistributestoTeamMembers店鋪文員打印出降價標(biāo)簽并分發(fā)給店員TeamMembersmarkdownproducts店員執(zhí)行降價StockQuantitiesTooHightoSellBeforeExpiryDate?商品數(shù)量太多，不能在有效期前售完？AuthorisingsignatureobtainedfromStoreManager取得店鋪經(jīng)理的降價授權(quán)簽名DailyExpiryChecklistUsed使用利潤保護(hù)日查表－商品的有效期Productswithshortshelflifeidentified確定貨架期較短的商品盡可能的減少損失……降價流程AuthorisedSheetgiventoStorTheStockManagementCycle

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DatabaseAccuracyPlanogramsKVSIMSystemSet-upReceiving&ClaimsMerchandisingExpiryDateCheckingReturnstoWarehouse/SupplierStockAdjustments數(shù)據(jù)庫的準(zhǔn)確性庫存調(diào)整返回給倉庫/供應(yīng)商商品的有效期檢查商品陳列和銷售收貨及索賠訂貨陳列圖建立KVSIM系統(tǒng)TheStockManagementCycleDatStoresPrepareGoodsforCollection店鋪準(zhǔn)備好要退的貨品StoreClerk/SupervisorsorganisegoodstobereturnedusingBRRNote店鋪文員/主管根據(jù)BRR記錄表組織好要退回的貨品SupplyChainissuesaweeklyBRR(Returns)Note供應(yīng)管理部制作出一份每周BRR（退貨）記錄表RTV流程明細(xì)(倉貨)BRR(ReturnsNote)

completed填寫B(tài)RR（退貨記錄表）StoreClerkentersquantitiesforcollectiononBRRNoteandsendsviaKVSIMtoDC店鋪文員在BRR記錄表上輸入退貨數(shù)量,并通過KVSIM發(fā)送給倉庫Adjustdiscrepancy差異調(diào)整GoodsCollected回收退貨DCcollectgoodsfromstore倉庫向店鋪回收退貨StoresPrepareGoodsforColleDirectSupplierReturnsNote直接退貨供應(yīng)商記錄表StoreClerkpreparesaforDamaged,GoodsNearingExpiry,SlowSellers,&PromotionalItems店鋪文員準(zhǔn)備好記錄破損商品、快到有效期商品、滯銷貨品、促銷商品的記錄表RTV

流程明細(xì)(街貨)SupplierCollects供應(yīng)商回收退貨WhenSuppliernextdeliversthesegoodsarereturneddirectly供應(yīng)商下次來送貨的時候，所有退貨直接退回給供應(yīng)商KVSIMUpdated更新KVSIMStoreClerkconfirmsgoodshavebeencollectedonKVSIM店鋪文員確認(rèn)KVSIM已更新退貨信息DirectSupplierReturnsNoteRTReturn退貨的要求timeline時限公告下發(fā)的時間:供應(yīng)管理部周三下公告,店鋪周四系統(tǒng)中就可以收到退貨任何加急公告,供應(yīng)管理部當(dāng)天下發(fā),店鋪同樣隔天收到公告退貨時間:市區(qū)退貨5天外區(qū)退貨10天公告上寫的截止時間都是指退貨到倉庫的時間Return退貨的要求timeline時限Return退貨的要求Expiryissue保質(zhì)期退貨公告中要求退保質(zhì)期貨品,店鋪必須嚴(yán)格執(zhí)行,違者將屬于非法退貨Filerequest開單如果發(fā)現(xiàn)公告中有內(nèi)容系統(tǒng)單據(jù)中沒收到的情況解決方法:A.可報800B.可與供應(yīng)鏈Sally聯(lián)系,聯(lián)系方式:54960666*699;傳真:64229775*21699如果發(fā)現(xiàn)系統(tǒng)中沒有收到退貨單的情況解決方法:可報800,更新單據(jù).如果店鋪操作失誤作廢了退單的情況解決方法:可與供應(yīng)鏈Sally聯(lián)系,聯(lián)系方式:54960666*699;傳真:64229775*21699Return退貨的要求Expiryissue保質(zhì)期TheStockManagementCycleManualorder

DatabaseAccuracyPlanogramsKVSIMSystemSet-upReceiving&ClaimsMerchandisingStockRoomManagementExpiryDateCheckingReturnstoWarehouse/SupplierPromotionManagementStockAdjustments數(shù)據(jù)庫的準(zhǔn)確性庫存調(diào)整促銷管理返回給倉庫/供應(yīng)商商品的有效期檢查商品陳列和銷售庫房管理收貨及索賠訂貨陳列圖建立KVSIM系統(tǒng)TheStockManagementCycleManu促銷的整個周期安排-20Days促銷前