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McGraw-Hill/IrwinCopyright?2010byTheMcGraw-HillCompanies,Inc.Allrightsreserved.McGraw-Hill/IrwinCopyright?2Chapter1IntroductiontoHumanResourceManagement

andtheEnvironmentChapter1IntroductiontoHumanIntroductionHRMischargedwithprogramsconcernedwithpeopleGettingeverymanagerinvolvedEffectiveuseofpeopleAchievingindividual&organizationalgoalsIntroductionHRMischargedwitHRMActivitiesEEOcomplianceHRplanningTraining,developmentJobanalysisLaborrelationsPerformanceevaluation,compensationSafety,health,wellnessRecruitment,selection,motivation,orientationHRMActivitiesEEOcomplianceHRHRMOrientationActionPeopleFutureGlobalHRMOrientationActionPeopleFutABriefHistoryofHRMMasons,carpenters,leatherworkers,othercraftspeopleEnglish

GuildsChangingworkconditionsand

socialpatternsIndustrial

RevolutionScientificmanagement,welfarework,industrialpsychologyWorldWarsABriefHistoryofHRMMasons,ABriefHistoryofHRMScienceHarmonyMaximumoutputCooperationScientific

Management

(FrederickTaylor)ABriefHistoryofHRMScienceHABriefHistoryofHRMTheworkerIndustrialPsychologyIndividualdifferencesMaximumwellbeingABriefHistoryofHRMTheworkABriefHistoryofHRMPersonneldepartmentswerecreatedtodealwith:DrasticchangesintechnologyOrganizationalgrowthTheriseofunionsGovernmentinterventionEmployee-managementconflictABriefHistoryofHRMPersonneABriefHistoryofHRMTheHawthornestudies(1924to1933):Determinetheeffectof

illuminationonworkersandoutputPointedouttheimportanceofsocial

interactiononoutputandsatisfactionUntilthe1960s,thepersonnelfunctionwasconcernedonlywithblue-collaremployeesFiling,housekeeping,socialworker,firefighter,

diffuserofuniontroubleABriefHistoryofHRMTheHawtStrategicImportanceofHRMToday,HRMplaysamajorrolein:Clarifyingthefirm’shumanresourceproblemsDevelopingsolutionsforthemStrategicHRMdiffersfromtraditionalHRMTraditionalarrangements…responsibilityformanaginghumanresourceslieswithspecialistsStrategicapproach…peoplemanagementrestswithanyonewhoisindirectcontactwithworkersorlinemanagersStrategicImportanceofHRMTodStrategicImportanceofHRMStrategicImportanceofHRMStrategicImportanceofHRMForyears,HRMwasnotlinkedtocorporateprofitOrganizationsfocusedoncurrentperformanceHRmanagersdidnothaveastrategicperspectiveExecutivescategorizedHRMinatraditionalmannerItwashardtodevelopmetricsforHRMactivitiesRecognizingtheimportanceofpeoplemadeHRM

amajorplayerindevelopingstrategicplansHRMstrategiesmustreflecttheorganization’sstrategyregardingpeople,profit,andeffectivenessStrategicImportanceofHRMForStrategicImportanceofHRMAssess/interpretcostsandbenefitsofHRMissuesUserealistic,challenging,specific,andmeaningfulgoals

inplanningmodelsKeyConceptstoApplyAnalyze/solveproblemsfromaprofit-orientedpointofviewPreparereportsonHRMsolutionstoproblemsTrainHRstafftoemphasizeimportanceofprofitsStrategicImportanceofHRMAssStrategicImportanceofHRMMeasuredEvaluatedCommunicatedHRMactions,

language,

performanceStrategicImportanceofHRMMeaStrategicImportanceofHRMHRMaccountabilityresultedfrom:ConcernsaboutproductivityOrganizationaldownsizingandredesignIncreasinglydiverseworkforceCompetitiveneedtouseall

organizationalresourcesStrategicImportanceofHRMHRMStrategicImportanceofHRMDirectionManagersEffectivenessTheworkThefirmEmployeesToneStrategicImportanceofHRMDirHRMandOrganizationalEffectivenessForafirmtosurviveandprosper,reasonablegoalsmustbeachievedin:PerformanceLegalcomplianceEmployeesatisfactionAbsenteeismTurnoverTrainingeffectivenessandROIGrievanceratesAccidentratesHRMandOrganizationalEffectiHRMandOrganizationalEffectivenessMeasureofEffectivenessReaching

goalsUsing

employees

efficientlyInflux/

retention

ofgood

employeesMissionandstrategyCompanystructureHRMHRMandOrganizationalEffectiHRMandOrganizationalEffectivenessThepeoplewhodothework

andcreatetheideas

allowtheorganizationtosurviveHRMandOrganizationalEffectiHRMandOrganizationalEffectivenessCopingWithChangeGrowingglobalcompetitionRapidlyexpandingtechnologiesDemandforindividual,team,organizationalcompetenciesFastercycletimesIncreasinglegalandcompliancescrutinyHighercustomerexpectationsMechanized,routineworknowknowledge-basedHRMandOrganizationalEffectiHRMandOrganizationalEffectivenessEmployees+GoodManagement=$ProfitabilitygainsHigherstockpricesCompanysurvivalHRMandOrganizationalEffectiObjectivesoftheHRMFunctionHelptheorganizationreachgoalsEmployworkforceskills/abilitiesefficientlyIncreasesatisfaction,self-actualization,qualityofworklifeCommunicateHRMpoliciestoallemployeesMaintainethicalpolicies,sociallyresponsiblebehaviorManagechangetothemutualadvantageofindividuals,groups,theenterprise,andthepublicHRMContributionstoEffectivenessProvidetrained,motivatedemployeesObjectivesoftheHRMFunctionProvidingTrained,MotivatedWorkersRewardgoodresultsDon’trewardnon-performanceMakegoalsclearMeasureresultsclearly,fairlyProvidetherightpeople

attherighttimeProvidingTrained,MotivatedWIncreasingJobSatisfactionThisjobismatchesmyskillsperfectlyThecompanytreatsmeequitablyIfindthisjob

veryfulfillingDissatisfiedworkerscanproduceasmuchassatisfiedworkers,buttheyquitandareabsentmoreoften,andproducelower-qualityworkIncreasingJobSatisfactionThiObjectivesoftheHRMFunctionMeaningful

tasksWorkworking

hoursJobsafetyGoodphysical

surroundsFreedomand

autonomyManagement

styleQualityof

WorkLifeObjectivesoftheHRMFunctionObjectivesoftheHRMFunctionCommunicatingHRMpoliciestoallemployees:HRMpolicies,programs,andprocedures

mustbecommunicatedfullyandeffectivelyTheymustberepresentedtooutsidersTop-levelmanagersmustunderstandwhat

HRMcanofferObjectivesoftheHRMFunctionEthical&SociallyResponsibleBehaviorShowbyexamplethatHRMactivitiesarefair,truthful,honorableDonotdiscriminateProtectthebasicrightsofemployeesApplytoallHRMactivitiesEthical&SociallyResponsibleTrendsandChangesTelecommutingOutsourcingHRMFamily

medicalleaveChildcareSpouserelocationassistancePayforskillsBenefitcost-sharingUnion-managementnegotiationNewlifestyles,agingpopulationTrendsandChangesTelecommutinUrgency&FastCycleTimesNewproductsandservicesCustomerServiceTrainingandeducationIncreasedEmphasisUrgency&FastCycleTimesNewObjectivesoftheHRMFunctionShortercycletimesmeanlesstimeto:Train,educate,andassignmanagersSolvesexualharassmentcomplaintsRecruitandselecttalentedpeopleImprovethefirm’simageLearningprovidesaframeworkfordecreasing

cycletimeObjectivesoftheHRMFunctionLearningFrameworkCulturethatrewardslearningEmphasisonworkingefficiently,quicklyKeyLearningAreasLeadershipbehaviorsQuicker,moreflexibledecisionmakingEmpowermentLearningFrameworkCulturethatObjectivesoftheHRMFunctionNewTechnologyCompetitionCausesofurgent,fastermanagementbehaviorsNewopportunitiesObjectivesoftheHRMFunctionWhoPerformsHRMActivitiesTwogroupsnormallyperformHRMactivities:HRmanager-specialistsOperatingmanagersTheeffectivenessofthehumanresourcedeclinesmorequicklythanallotherresourcesAninvestmentinpeopleeffectsorganizationaleffectivenessmorethanmoney,materials,orequipmentWhoPerformsHRMActivitiesTwoHRMActivitiesMeetingsPhonecallsProblemsolvingTrainingOperatingManagersHRMSpecialistRecruitingSelectionCompensationHRdepartmentstypically

foundincompanieswith

200+employeesSchedulingworkHRMActivitiesMeetingsPhonecaOutsourcingDownsizingRapidgrowthordecline

ofbusinessRestructuringGlobalizationIncreasedcompetitionContributorstoHRMoutsourcingOutsourcingDownsizingRapidgroOutsourcingSomeexecutivesassumethatoutsourcingcan:ReducecostsImproveflexibilityPermitthehiringofspecializedexpertiseThereislittleempiricalsupportfortheseassumptionsOutsourcingSomeexecutivesassInteractionofOperating&HRManagersPromotionTransferorterminationWorkingconditionsDisciplineHRM

Specialists

(staff)Joint-decisionConflictOperating

Managers

(line)EmploymentplanningInteractionofOperating&HRInteractionofOperating&HRManagersRewardsOrganizationalplanningLaborrelationsEmployeeauthorityoverjobHRM

Specialists

(staff)DifferentViewpointsOperating

Managers

(line)InteractionofOperating&HRInteractionofOperating&HRManagersDemographyTechnologyGlobalizationSweeping

business

changesForces

impacting

rolesInteractionofOperating&HRHRMasCompanyPoliceInflexibleOver-attentivetodetailHRMasCompanyPoliceInflexiblInteractionofOperating&HRManagersUnderstandallaspectsofthebusinessBecomestrategicpartnerwithlinemanagersAnalyzeeveryactivityandproveitsvalueSeekoutoperatingmanagersHelpmanagersavoidproblemsHRspecialistsareencouragedto…BeflexibleandopentoideasofothersInteractionofOperating&HRInteractionofOperating&HRManagersEvaluateuse&satisfactionamongotherdepartmentsEducateeveryoneaboutHRMservicesAscertaincompanyneedsforitscompetenceHaveHRMstrategicplansbuildonfirm’sstrengthsHRmustbeproactive,integralpartof

managementandstrategicplanningDevelopcompetitiveadvantageoverotherfirmsInteractionofOperating&HRDevelopingaCompetitiveAdvantageThesemustbecomesoimportantandeffectivethateveryunitinthefirmknowstheyareneededforsuccess:

ThecompensationsystemTrainingopportunitiesDiversitymanagementprograms

DevelopingaCompetitiveAdvanHRM’sPlaceinManagementToeducateothersabouttheHRimplicationsofdecisions,HRexecutivesmustunderstandInvestmentsAdvertisingMarketingProductionITR&DHRM’sPlaceinManagementToedHRDepartmentOperationsAverage

HRDeptLessthan150peoplePersonnelRatioAverage=1specialist

per100employeesLessforconstruction,retail

agriculture,wholesale,servicesMoreforpublicutilities,durablegoodsmanufacturing,banking,Insurance,governmentHRDepartmentOperationsAveragHRMStrategyMajorObjectivesProceduresPoliciesResourcesHRMStrategyMajorObjectivesPrHRMStrategyOrganization’sinternalstrengths/weaknessesChangesintheenvironmentAnticipatedactionsofcompetitorsBasisforResourceAllocationHRMStrategyOrganization’sintClarifyingMeaningfulHRMObjectivesMorespecificStrategy:TheplanthatintegratesmajorobjectivesObjectives:GoalsthatarespecificandmeasurablePolicies:DecisionmakingguidesProcedures/rules:SpecificdirectionsfordecisionmakingMorespecificMorespecificClarifyingMeaningfulHRMObjeHRMPolicyApolicyisageneralguidethatexpresseslimitswithinwhichactionshouldoccurArisesfrompastorpotentialproblemsFreesmanagersfrommakingcertaindecisionsEnsuressomeconsistency

inbehaviorAllowsmanagerstoconcentrate

ondecisionswheretheyhavethemost

experienceandknowledgeHRMPolicyApolicyisageneraHRMProceduresProcedures(rules)arespecificdirectionsInstandardoperatingprocedure(SOP)manualsHelpsensureconsistentdecisionmakingShouldbewell-developed,butnotexcessiveDevelopforonlythemostvitalareasHRMProceduresProcedures(ruleOrganizationofanHRDepartmentHRspecialistsareusuallylocatedattheheadquartersofanorganizationChiefHRExecutiveTypicallyreportstothe

topmanagerSmall/MediumFirmsNonprofitsHRMistypicallyaunitinthebusinessofficeHRMandanotherfunctionmaybeinasingledepartmentOrganizationofanHRDepartmePlanoftheBookPart1:IntroductiontoHRMandtheEnvironmentPartII:AcquiringHumanResourcesPartIII:RewardingHumanResourcesPartIV:DevelopingHumanResourcesPartV:LaborManagementRelations&

PromotingSafetyandHealthPlanoftheBookPart1:IntrodMcGraw-Hill/IrwinCopyright?2010byTheMcGraw-HillCompanies,Inc.Allrightsreserved.McGraw-Hill/IrwinCopyright?2Chapter1IntroductiontoHumanResourceManagement

andtheEnvironmentChapter1IntroductiontoHumanIntroductionHRMischargedwithprogramsconcernedwithpeopleGettingeverymanagerinvolvedEffectiveuseofpeopleAchievingindividual&organizationalgoalsIntroductionHRMischargedwitHRMActivitiesEEOcomplianceHRplanningTraining,developmentJobanalysisLaborrelationsPerformanceevaluation,compensationSafety,health,wellnessRecruitment,selection,motivation,orientationHRMActivitiesEEOcomplianceHRHRMOrientationActionPeopleFutureGlobalHRMOrientationActionPeopleFutABriefHistoryofHRMMasons,carpenters,leatherworkers,othercraftspeopleEnglish

GuildsChangingworkconditionsand

socialpatternsIndustrial

RevolutionScientificmanagement,welfarework,industrialpsychologyWorldWarsABriefHistoryofHRMMasons,ABriefHistoryofHRMScienceHarmonyMaximumoutputCooperationScientific

Management

(FrederickTaylor)ABriefHistoryofHRMScienceHABriefHistoryofHRMTheworkerIndustrialPsychologyIndividualdifferencesMaximumwellbeingABriefHistoryofHRMTheworkABriefHistoryofHRMPersonneldepartmentswerecreatedtodealwith:DrasticchangesintechnologyOrganizationalgrowthTheriseofunionsGovernmentinterventionEmployee-managementconflictABriefHistoryofHRMPersonneABriefHistoryofHRMTheHawthornestudies(1924to1933):Determinetheeffectof

illuminationonworkersandoutputPointedouttheimportanceofsocial

interactiononoutputandsatisfactionUntilthe1960s,thepersonnelfunctionwasconcernedonlywithblue-collaremployeesFiling,housekeeping,socialworker,firefighter,

diffuserofuniontroubleABriefHistoryofHRMTheHawtStrategicImportanceofHRMToday,HRMplaysamajorrolein:Clarifyingthefirm’shumanresourceproblemsDevelopingsolutionsforthemStrategicHRMdiffersfromtraditionalHRMTraditionalarrangements…responsibilityformanaginghumanresourceslieswithspecialistsStrategicapproach…peoplemanagementrestswithanyonewhoisindirectcontactwithworkersorlinemanagersStrategicImportanceofHRMTodStrategicImportanceofHRMStrategicImportanceofHRMStrategicImportanceofHRMForyears,HRMwasnotlinkedtocorporateprofitOrganizationsfocusedoncurrentperformanceHRmanagersdidnothaveastrategicperspectiveExecutivescategorizedHRMinatraditionalmannerItwashardtodevelopmetricsforHRMactivitiesRecognizingtheimportanceofpeoplemadeHRM

amajorplayerindevelopingstrategicplansHRMstrategiesmustreflecttheorganization’sstrategyregardingpeople,profit,andeffectivenessStrategicImportanceofHRMForStrategicImportanceofHRMAssess/interpretcostsandbenefitsofHRMissuesUserealistic,challenging,specific,andmeaningfulgoals

inplanningmodelsKeyConceptstoApplyAnalyze/solveproblemsfromaprofit-orientedpointofviewPreparereportsonHRMsolutionstoproblemsTrainHRstafftoemphasizeimportanceofprofitsStrategicImportanceofHRMAssStrategicImportanceofHRMMeasuredEvaluatedCommunicatedHRMactions,

language,

performanceStrategicImportanceofHRMMeaStrategicImportanceofHRMHRMaccountabilityresultedfrom:ConcernsaboutproductivityOrganizationaldownsizingandredesignIncreasinglydiverseworkforceCompetitiveneedtouseall

organizationalresourcesStrategicImportanceofHRMHRMStrategicImportanceofHRMDirectionManagersEffectivenessTheworkThefirmEmployeesToneStrategicImportanceofHRMDirHRMandOrganizationalEffectivenessForafirmtosurviveandprosper,reasonablegoalsmustbeachievedin:PerformanceLegalcomplianceEmployeesatisfactionAbsenteeismTurnoverTrainingeffectivenessandROIGrievanceratesAccidentratesHRMandOrganizationalEffectiHRMandOrganizationalEffectivenessMeasureofEffectivenessReaching

goalsUsing

employees

efficientlyInflux/

retention

ofgood

employeesMissionandstrategyCompanystructureHRMHRMandOrganizationalEffectiHRMandOrganizationalEffectivenessThepeoplewhodothework

andcreatetheideas

allowtheorganizationtosurviveHRMandOrganizationalEffectiHRMandOrganizationalEffectivenessCopingWithChangeGrowingglobalcompetitionRapidlyexpandingtechnologiesDemandforindividual,team,organizationalcompetenciesFastercycletimesIncreasinglegalandcompliancescrutinyHighercustomerexpectationsMechanized,routineworknowknowledge-basedHRMandOrganizationalEffectiHRMandOrganizationalEffectivenessEmployees+GoodManagement=$ProfitabilitygainsHigherstockpricesCompanysurvivalHRMandOrganizationalEffectiObjectivesoftheHRMFunctionHelptheorganizationreachgoalsEmployworkforceskills/abilitiesefficientlyIncreasesatisfaction,self-actualization,qualityofworklifeCommunicateHRMpoliciestoallemployeesMaintainethicalpolicies,sociallyresponsiblebehaviorManagechangetothemutualadvantageofindividuals,groups,theenterprise,andthepublicHRMContributionstoEffectivenessProvidetrained,motivatedemployeesObjectivesoftheHRMFunctionProvidingTrained,MotivatedWorkersRewardgoodresultsDon’trewardnon-performanceMakegoalsclearMeasureresultsclearly,fairlyProvidetherightpeople

attherighttimeProvidingTrained,MotivatedWIncreasingJobSatisfactionThisjobismatchesmyskillsperfectlyThecompanytreatsmeequitablyIfindthisjob

veryfulfillingDissatisfiedworkerscanproduceasmuchassatisfiedworkers,buttheyquitandareabsentmoreoften,andproducelower-qualityworkIncreasingJobSatisfactionThiObjectivesoftheHRMFunctionMeaningful

tasksWorkworking

hoursJobsafetyGoodphysical

surroundsFreedomand

autonomyManagement

styleQualityof

WorkLifeObjectivesoftheHRMFunctionObjectivesoftheHRMFunctionCommunicatingHRMpoliciestoallemployees:HRMpolicies,programs,andprocedures

mustbecommunicatedfullyandeffectivelyTheymustberepresentedtooutsidersTop-levelmanagersmustunderstandwhat

HRMcanofferObjectivesoftheHRMFunctionEthical&SociallyResponsibleBehaviorShowbyexamplethatHRMactivitiesarefair,truthful,honorableDonotdiscriminateProtectthebasicrightsofemployeesApplytoallHRMactivitiesEthical&SociallyResponsibleTrendsandChangesTelecommutingOutsourcingHRMFamily

medicalleaveChildcareSpouserelocationassistancePayforskillsBenefitcost-sharingUnion-managementnegotiationNewlifestyles,agingpopulationTrendsandChangesTelecommutinUrgency&FastCycleTimesNewproductsandservicesCustomerServiceTrainingandeducationIncreasedEmphasisUrgency&FastCycleTimesNewObjectivesoftheHRMFunctionShortercycletimesmeanlesstimeto:Train,educate,andassignmanagersSolvesexualharassmentcomplaintsRecruitandselecttalentedpeopleImprovethefirm’simageLearningprovidesaframeworkfordecreasing

cycletimeObjectivesoftheHRMFunctionLearningFrameworkCulturethatrewardslearningEmphasisonworkingefficiently,quicklyKeyLearningAreasLeadershipbehaviorsQuicker,moreflexibledecisionmakingEmpowermentLearningFrameworkCulturethatObjectivesoftheHRMFunctionNewTechnologyCompetitionCausesofurgent,fastermanagementbehaviorsNewopportunitiesObjectivesoftheHRMFunctionWhoPerformsHRMActivitiesTwogroupsnormallyperformHRMactivities:HRmanager-specialistsOperatingmanagersTheeffectivenessofthehumanresourcedeclinesmorequicklythanallotherresourcesAninvestmentinpeopleeffectsorganizationaleffectivenessmorethanmoney,materials,orequipmentWhoPerformsHRMActivitiesTwoHRMActivitiesMeetingsPhonecallsProblemsolvingTrainingOperatingManagersHRMSpecialistRecruitingSelectionCompensationHRdepartmentstypically

foundincompanieswith

200+employeesSchedulingworkHRMActivitiesMeetingsPhonecaOutsourcingDownsizingRapidgrowthordecline

ofbusinessRestructuringGlobalizationIncreasedcompetitionContributorstoHRMoutsourcingOutsourcingDownsizingRapidgroOutsourcingSomeexecutivesassumethatoutsourcingcan:ReducecostsImproveflexibilityPermitthehiringofspecializedexpertiseThereislittleempiricalsupportfortheseassumptionsOutsourcingSomeexecutivesassInteractionofOperating&HRManagersPromotionTransferorterminationWorkingconditionsDisciplineHRM

Specialists

(staff)Joint-decisionConflictOperating

Managers

(line)EmploymentplanningInteractionofOperating&HRInteractionofOperating&HRManagersRewardsOrganizationalplanningLaborrelationsEmployeeauthorityoverjobHRM

Specialists

(staff)DifferentViewpointsOperating

Managers

(line)InteractionofOperating&HRInteractionofOperating&HRManagersDemographyTechnologyGlobalizationSweeping

business

changesForces

impacting

rolesInteractionofOperating&HRHRMasCompanyPoliceInflexibleOver-attentivetodetailHRMasCompanyPoliceInflexiblInteractionofOperating&HRManagersUnderstandallaspectsofthebusinessBecomestrategicpartnerwithlinemanagersAnalyzeeveryactivityandproveitsvalueSeekoutoperatingmanagersHelpmanagersavoidproblemsHRspecialistsareencouragedto…BeflexibleandopentoideasofothersInteractionofOperating&HRInteractionofOperating&HRManagersEvaluateuse&satisfactionamongotherdepartmentsEducateeveryoneaboutHRMservicesAscertaincompanyneedsforitscompetenceHaveHRMstrategicplansbuildonfirm’sstrengthsHRmustbeproactive,integralpartof

managementandstrategicplanningDevelopcompetitiveadvantageoverotherfirmsInteractionofOperating&HRDevelopingaCompetitiveAdvantageThesemustbec

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