國際著名酒店娛樂部程序(英文)模板

精品文檔精心整理精品文檔可編輯的精品文檔STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:RUNNINGTHESHERATON/REGENTREGATTASTANDARD:AKNOWLEDGEOFTHEEVENTANDTHESTAGESANDSKILLSNEEDEDTOPRODUCEIT.PROCEDURE:Theeventwouldbeinfourstages–preparation,Introductionandracemeeting,Event,Conclusion.PreparationThiseventmustbepreparedinanumberofways.Thedaybefore,theRegentwillbecontactedandremindedofthetimeandplace.Anhourbefore,our3Hobieswillberiggedonthebeach,theboatshavingbeenallocatedtoguestspreviouslyonafirstcomefirstservedbasis.Thechaseboatwillbetakenoutanhourbeforetosetupthetriangularcourse.Thestartlinemaybebetweentheplatformandthefacebuoy,startingeitheronareachorbeatdependingonskillofcompetitors.Theracemeetingwillbepreparedinadvancesoastogivealltheinformationrequired.Lifejacketswillalsobeavailable.IntroductionandracemeetingThiswillbedesignedtogiveoutallinformationthatguestwillneedtotakepart–lengthofraces,andnumber.Avoidanceofcollisions.Pointssystem.Startproceduresandsequence.Finishprocedures.Capsizingandotherhazard.PROCEDURE:(continued)Allquestionswillbeansweredandnamesandboatnumberswillbedoublechecked.AspecialwelcomewillbeextendedtoallRegentparticipants.TheEventAllparticipantswillthensailouttostart.Spectatorscanbecarriedouttotheplatform.Whenallboatsareinear-shotthefirstsignalwillbegivenandtheotherswillfollowthesequence.Afterstarting,theorganizerswillhavethechaseboatreadyincaseofanyproblem.Eachracewillberepeated,withresultsnoted.ConclusionWhenallracesarecompleted,theboatswillallheadashorewherethebeachattendantswillhelprecoverthem.Allboatswillbereturnedneatlytotheirpositionsandallequipmentwillbecarriedbackandstored.Theguestswillbeencouragedtocongregatefortheresultsandprizegiving.Thewinnerandloserwillreceiveprizes.Beforeleaving,theRegentguestswillreceiveourthanksandanattendantwillsumupwithafewwords.SHERATON/REGENTHOBIEREGATTAINFORMATIONTheactivitydurationis11/2hours.Theseriesconsistsof3races,eachlasting20minutes.Safetyofparticipantsandobserverswillbeofprimeimportance,andallnecessarysafetyprocedurewillbeobserved.Asafetyboatwillbeonconstantalert.Thestartwillbeonthewaterbetweenananchoredstartboatandaregattabuoy.Thestartsequencewillbe:6minutes–horn3minutes–horn1minute–horn30seconds–whistleCountdownStart–hornRecall–additionalhornNOFLAGSWILLBENECESSARYThestartwillbeonareachunlesscompetitorsareparticularlycompetent.Allpotentialhazards,reefsorobstructionswillbepointedoutinthepre-racemeeting.Thecoursewillbeasimpletriangularcourse,includingabeat,reachandrun.Thefinishcanbeonabeatorrundependingonconditionsandparticipants.Onfinishing,boatswillbeaskedtoremainclosetothestartboatinpreparationforthestartofthenextrace.PROCEDURE:(continued)Pointswillbegivenforeachfinisherasfollows:1st3/4point2nd2points3rd3pointsetc.UNTIL:Nonfinisher–thetotalnumberofboatsplustwopoints.OnlyHobie14’11.Theemphasiswillbeonenjoymentandthefunelementwillbestressed.Spectatorswillbeencouraged,andtheycanviewfromanchoredcraft,thefloatingdock,motorboats,canoesorfromthebeach.12.Theeventmusthaveaconclusionofsomesort,preferableaprizegiving.Equipmentneeded-3Regattabuoys,eachwitha50ftofnylonline3Anchorsorconcretebricks1Airhorn1Whistle1Startboatwithanchorandline1ChipboardandpenAllHobiecatsinworkingorder1Safetyboat1BlackboardandchalkSTANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:EXCURSIONTOTHELOCALCARVINGVILLAGESTANDARD:ALLSTAFFSHOULDKNOWALLABOUTTHETOURANDBEABLETOACCOMPANYITATSHORTNOTICEIFNECESSARY.PROCEDURE:Thisexcursioninitiallywillbelaidontwiceaweek,onceforadultsandonceforchildren.Itwilllast11/2hours.Ensurethatallinterestedpartiesarenotifiedoftheeventandtime,(usingtheactivitydeskandwordofmouth).Preparenumbersandensureadequatetransportisavailableandbooked.(transportmustbebookedwellaheadandnumbersconfirmed).Ensurethatallguestsarepresentbeforeleaving–andescortthetourwhennecessary,(usuallyatourguidewillbepresentbutoftenoneoftheactivitystaffwillhavetoaccompanythetrip).Explainabitaboutthevillageontheway,thedo’sanddon’tsandwhattheycanbuy.UponarrivalgreetMosesandescortguestthroughvillage.Allow11.4hoursmaximumfortrip,andorganizethereturnsmoothly.Allstaffwillbetakenonafamiliarizationtriptothevillageon30Octoberat2p.m.Moredetailscanbeaddedafterthetrip,asaclearerpicturewillhavebeenpainted.Thechildren’stripwillinvolvemorebuildupandadifferentkindofpreparation.Thevillagemustbemadeawareofthetypeofgueststoexpect.ACTIVITIESJOBCATEGORYWINNERBEACHATTENDANTSHERATONFIJIRESORTTASKSHOTELORIENTATIONDEPARTMENTORIENTATIONSAFETYPROCEDURESANDFIRSTAIDPROGRAMMEGUESTCOMPLAINTHANDLINGFAMILIARITYWITHWEEKLYACTIVITIESPROGRAMMEGUESTRELATIONSSKILLSFAMILIARITYWITHCONTROLSYSTEMSFORGAMESANDEQUIPMENTANDTHEPRODUCTIONOFANINVENTORYANDCONTROLSYSTEMTOKNOWALLTHEEQUIPMENTAVAILABLEKNOWINGTHETOURSOFFEREDPROMOTINGGROUPPARTICIPATIONANDENCOURAGINGACTIVITIESKNOWINGTHETYPESOFAEROBICSOFFEREDKNOWINGHOWTOTEACHANDGIVEINSTRUCTIONTOSMALLANDLARGEGROUPSHOWTOTEACHCHILDRENORGANIZINGMINI-TOURNAMENTSMANNINGTHEBEACHBUREKNOWINGTHEVOUCHERANDCONTROLSYSTEMSPREPARATIONOFEQUIPMENTFORACTIVITIESPREPARATIONFORLOCALTHEMEACTIVITIESPREPARATIONOFVIDEOSHOWEQUIPMENTPREPARATIONOFICECARVINGANDFLAMBéDEMONSTRATIONSKNOWLEDGEOFCHILDREN’SPROGRAMMESISSUEANDRECLAIMOFTOWELSFROMTOWELBURECHILDREN’STALENTSHOW,EVENT,ANDPREPARATIONCLEANINGOFTHEPOOLANDPOOLAREACARRYINGOUTMISCELLANEOUSACTIVITIESACTIVITIESJOBCATEGORYWINNERBEACHATTENDANTSHERATONFIJIRESORTTASKS(continuedfrompreviouspage)OPERATIONOFCHASEBOATTEACHINGASAILBOARDLESSONTEACHINGAHOBIECATSAILINGLESSONRUNNINGTHEHOBIESTAGGEREDREGATTATAKINGAWATERPOLOACTIVITYSETTINGUPTHEVOLLEYBALLANDKNOWINGTHETHEMESLAUNCHINGANDRECOVERINGSAILBOARDS,HOBIESANDOTHERCRAFTSDOINGTHEHOBIEJOYRIDEACTIVITYTAKINGTHECHILDREN’SMEALORGANIZINGTHECHILDREN’SSPORTSDAYORGANISINGTHECHILDREN’SEARLYEVENINGGAMESACTIVITIESCHILDREN’SMOVIECHILDREN’SSWIMMINGLESSONSANDGAMESACTIVITYCHILDREN’[SQUIZCARRYINGOUTTHECHILDREN’SSCAVENGERHUNTANDCRABRACEORGANISINGTHECHILDREN’SPAINTINGCOMPETITIONCHILDREN’SMORNINGJOG,WALK,SHELLHUNTOROTHERMORNINGEVENTTAKINGTHEMORNINGJOGORWALKCARRYINGOUTTHEPRE-STRETCHCLASSBEFORETHEEARLYMORNINGACTIVITYCLEANINGOFALLBEACHANDPOOLCHAIRSCLEANINGOFHOBIECATS,SAILBOARDSANDOTHERCRAFTSINCLUDINGALLEQUIPMENTCLEANINGANDRAKINGOFBEACHGENERALCLEANINGOFACTIVITIESAREACARRYINGOUTSAILBOARDFREESTYLEDEMONSTRATIONGIVINGTHESAILINGTHEORYLECTUREGIVINGTHESAILBOARDTHEORYLECTUREACTIVITIESJOBCATEGORYWINNERBEACHATTENDANTSHERATONFIJIRESORTTASK(continuedfrompreviouspage)CARRYINGOUTTHESAILBOARDCOMPETITIONRUNNINGTHESHERATON/REGENTREGATTAEXCURSIONTOTHELOCALCARVINGVILLAGESTANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:HOTELORIENTATIONSTANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:DEPARTMENTORIENTATIONSTANDARD:ALLACTIVITIESSTAFFWILLKNOWTHEFUNCTIONSANDROLEOFTHEDEPARTMENT,THERULES,ANDREGULATIONSWHICHGOVERNIT,ANDTHEIRROLEWITHINIT.PROCEDURE:Introductionontheroleandgoalsofthedepartmentandthestandardsofservicewewillaimtomeet.Explanationofthetrainingscheduleforeachemployee,andwhatthetraininginvolves,plustheimportanceofit–schedulegivenoutforbothweeks.Showingofdepartmentalstructureandlineofcommand.Thiswillbedoneusingalinechart.Reasonsforitandtheimportanceofitwillbestressed.Explainingofthefunctionsofthedepartment,ie.theproductofit,theoutletsandequipment,thefunctionsofvariousjobcategories.Jobdescriptionswillbegivenoutandexplainedthoroughly.Howthedepartmentrelatestootherdepartments-particularlyFoodandBeverage,FrontDesk,Sales.ThepersonnelfunctionsoftheActivitiesDepartment:-whohiresemployees.Whoorientsemployees.Whoconductsongoingtraining.Complaintproceduresandstyleofmanagement.Whenandbywhommeetingsareheldwithinthedepartment.Disciplinaryaction/probationaryperiod.PROCEDURES:(continued)Rulesandregulationsofthedepartment.Handoutgivenandtheimportanceofabidingbythemwillbestressed.Appearancestandards.Allstaffwillbegivenatourofthepropertywithparticularnotebeingtakenof-Ballroom,MaloloLounge,PortsO’Call,Poolarea,Mekearea,Gardens,Beachbure,Tenniscourts,Tour/activitiesdesk,Beach.RelationshipwithFishFijiLimitedandotherconcessions.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:SAFETYPROCEDURESANDFIRSTAIDPROGRAMMESTANDARD:ITISVITALTHATALLSTAFFKNOWHOWTOIMPLEMENTSAFETYPROCEDURESANDFIRSTAIDQUICKLYANDEFFECTIVELY.PROCEDURE:ThepersonnelDepartmentwillbearrangingSafetyproceduretrainingandafirstaidcertificationcourse.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:GUESTCOMPLAINTHANDLINGSTANDARD:ALLSTAFFWILLKNOWHOWTOHANDLEACOMPLAINTQUIETLYANDEFFECTIVELYPROCEDURE:Shouldyoucomeacrossacomplaintlodgedbyaguest,completethefollowingprocedure.Listentothecomplaint.Shouldtheguestbeangryorloud,getthemtoaquietplacetactfully.Re-statetheprobleminyourownwordstomakesureitisunderstood.Showempathy–sympathizewiththeguest,showyoucare.Takeaction–Thisactionmayconstitutecallingyoursuperiororifpossible,handlingthecomplaintyourself.Donotoffertheguestanythingyoucannotcarryout.Alwaysreportthecomplainttoyoursuperior.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:FAMILIARITYWITHWEEKLYACTIVITIESPROGRAMMESTANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:GUESTRELATIONSSKILLSSTANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:FAMILIARITYWITHTHECONTROLSYSTEMSFORGAMESANDEQUIPMENTANDTHEPRODUCTIONOFANINVENTORYANDCONTROLSYSTEM.STANDARD:THEASSISTANTANDTHESUPERVISORWILLJOINTLYPRODUCEANINVENTORYOFALLEQUIPMENTANDACONTROLSYSTEMFORTHEISSUEOFGAMESANDEQUIPMENT.EACHWILLBESIMPLEANDEFFECTIVE.PROCEDURE:TheAssistantandSupervisorwillproduceaninventoryofalldepartmentalequipment.Thisinventorywillbecheckedatintervals.Fromtheinventory,theywillalsoproduceacontrolsystemfortheissueandreclaimofallgamesandsportsequipment.AllstaffwillbeawareofhowthesystemworksandhowtoissueandreclaimequipmentfromtheBeachBureandActivitiesDesk.InventoryTheinventoryissimplyalistorrecordofallequipmentthedepartmenthasatitsdisposal.Itservesthepurposeofensuringthattheequipmentisaccountedforandthatifanyequipmentgoesmissing,weareawareofit.TheControlSystemTwo“Equipmentissue”bookswillbeopened.OneforusebehindtheActivitiesDeskandoneforusebehindtheBeachBure.Nochargewillbemadeforissueoftheequipment,butitshouldbereturnedby5p.m.totheplaceofissue.EquipmentissuedattheActivitiesDeskmaystayoutovernight.PROCEDURES:(continued)TheControlsystemswillconsistofthetwobooksinwhichentrieswillbemade.Theentrieswillbeasfollows:NameRoomTimeDateReturnedEquipmentExpectedInitialReturnByTheentriestobemadeareself-explanatory.ThebookshouldbecheckedattheendofthedaybytheAssistanttoensurethatallequipmenthasbeenreturnedtotheBeachBure.HeshouldalsocheckthatallequipmentattheActivitiesDeskisaccountedfor.ForguestswantinggamesaftertheActivitiesDeskisclosedtheyshouldrefertothereceptionforissueofequipment.Itisvitalthatallequipmentbeinventoriedandthenitsusemonitored.Thiswillissuetheequipmentagainstlossortheirandwillserveasanefficientrecordofrepairsneeded.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:TOKNOWALLTHEEQUIPMENTAVAILABLESTANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:KNOWINGTHETOURSOFFEREDSTANDARD:EACHEMPLOYEEWILLHAVEABASICKNOWLEDGEOFALLTOURSOFFEREDBYTHETOURDESKPROCEDURE:STAFFMUSTKNOW:Theroleofthetourdesk.Alltoursandoperatorshandoutsofallmajortouroperatorswillbegivenout.Thedifferenttypesoftours.Howthetoursoperate-frombookings,topaying,toconfirmation,andtothetrip.Averbaltestwillbegiven.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:PROMOTINGGROUPPARTICIPATIONANDENCOURAGINGSTANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:KNOWLEDGEOFTYPESOFAEROBICSOFFEREDSTANDARD:PROCEDURE:精品文檔精心整理精品文檔可編輯的精品文檔STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:KNOWINGHOWTOTEACHANDGIVEINSTRUCTIONTOSMALLANDLARGEGROUPSSTANDARD:ALLSTAFFMUSTBEABLETOTEACHANDGIVEINSTRUCTIONEFFECTIVELYPROCEDURE:WhengivinggrouporindividualinstructionatSheraton–thefollowingguidelinesmustbetakenintoconsideration:Instructionmustbegivenclearlyandinaloudvoiceenablingallpupilstohear.Theinstructormustmaintaineyecontactwiththewholegrouptoensurearelationshipisestablished.Thecontentofthelectureshouldbesimpleyetinteresting.Theaimsshouldbeattainable,yetchallenging.Theteachingshouldprogressinstages,andthereshouldbeaimprovementthroughthosestages.Theuseofpupilparticipationmustbebroughtintothelesson.Alsoademonstration,whereuseful,maybeuse.Aneffectivewayoftestingforresultsshouldbestet.Aconciseandsimplesummarymustendeachinstructionperiod,andaconclusion.Theremustbeaclearbeginningandanend.Thingstoavoid.PROCEDURE:(continued)Donotdwellonanyonepartofthelessontoolong.Donotencourageonepupilmorethantheothers.Donotprogresstoorapidly.Donotbeoverfamiliarwithguests.Donotspeaktooquicklyorsoftly.Aboveall,makeanyinstructionfunandenjoyableandalwayshighlightanyachievement,howeversmall.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:HOWTOTEACHCHILDRENSTANDARD:ALLSTAFFMUSTHAVETHEABILITYTORELATETOCHILDRENANDTEACHTHEMEFFECTIVELYPROCEDURE:Takingintoconsiderationthemainguidelinesforteachingalreadygiven,children’slessonsmustbepreparedandcarriedoutwithotherpointsinmind.Children’sattentionspanisshorter,somakeinstructionperiodsmoreconcise.Astressmustbeplacedonfunlearning.Gamesandcompetitionsaretobeusedbutnotattheexpenseofhavingwinnersandlosers.Theinstructorshouldbeenthusiasticandfriendly.Childrenwilloftenidentifywithaninstructorandbecomefamiliarandrelaxedwithhim.Thiswillhelpinstructionandshouldbeencouraged.Informalityistobeemphasised.Theagesofchildrenareafactor,andthisistoberealised.Childrenareoftennervousandshyinitially,inthecompanyofotherchildren,andthismustbeovercome.Childrenhaveafargreatercapacitytolearnthenadultsandtheabilitymustbeharnessedininstructionalperiods.Infungamesandcompetitions,amaximumlevelofparticipationistobeencouraged,andacarefulwatchmustdiscouragedorputoffinanyway.Teachingandorganisingchildren’seventscanbeveryrewardingandfun–takegreatcareinpreparation.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:ORGANISINGMINI-TOURNAMENTSSTANDARD:EACHMEMBEROFSTAFFWILLKNOWTHEDIFFERENTWAYSOFORGANISINGTHETOURNAMENTSANDWILLBEABLETOCARRYTHEMOUTPROCEDURE:Themini–tournamentstobeofferedwillinclude:Ascrabbletournament.Darts.Soccer.Petanque.Tabletennis.TrivialPursuitetc.Dependingonthenumberofpeopleparticipating,eachtournamentwillhavetohaveadifferentformatforeacheventuality.Ingeneralthough,theeventmustbefun,mustreceiveadefinitebeginningandend,andmustbevisiblyscored.Someofthechoicesineachtournamentsareasfollows:-Scrabble–Thiseventcouldbeaknockouttournamentwithadrawmadeforwhoplayswho.Itcouldalsobeateameventwithfourorfiveinateam.Finallyitcouldbeamasseventwithonegroupagainstanother.DartsTournament–Thiscouldbeorganisedanumberofways.Onewayistohaveallparticipantsnamesatthetopandonetotenwrittendownthelefthandside.Eachpersonwouldthenhavetengoesatamaximumscore.Aftereachthrowthescorewouldbeaddedtothelastproducingacontinuousscoresystem.Aftertengoes,thewinnerwouldbetheonewiththehighestscore.Iftoomanypeopleshowup,thiscouldbeagoodeliminationsystem.Anotherwayistohaveateamevent,aroundtheclockeventor“301”.PROCEDURE:(continued)Soccer–Thiseventshouldbeeasyenoughtoarrangeintoonegame.Iftoomanypeopleshowup,itcanbeaknockouttournamentorsuchlike.Petanque–Thiseventcouldtakemanyforms.Itisplayedinthesamewayasbowls,butinsteadofrollingtheballs,theyarethrownunderarm.Tocreateanatmosphere,theattendantcouldgetsomefreshmusiconatape,andcouldwearafrenchoutfitwithberet.Breadandcheesecouldalsobemadeavailable.ItcouldbeorganisedinaknockoutorteamformatsuchasteamAagainstteamBwithindividualmatchesbringinginteampoints.Tabletennis–Thiscouldbeorganisedsimilartotheotherswithteameventsinthecaseoflotsofparticipants,orusingaknockoutorleaguesystemforlesspeople.Gamescouldbeshortenedifnecessaryto10or15points.TrivialPursuit–Teamscouldbeorganisedintotablesandanumberofroundscouldbeorganised.Forexample.round1–questionstoall.round2–teamquestions.round3–children’squestions.round4–femalequestion/malequestion.round5–mastermindformat.round6–finalcompetitiveround.Scoreswouldbekeptatalltimesandencouragementgiven.Eachmini–tournamentwillbeorganisedtightlyandeffectivelywithequipmentreadybeforehand,guestsawareoftherules,andthecompetitionbeingeasytofollow.Caremustbetakentopreparebeforehand.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:MANNINGTHEBEACHBURESTANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:KNOWINGTHEVOUCHERANDCONTROLSYSTEMSSTANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:PREPARATIONOFEQUIPMENTFORACTIVITIESSTANDARD:EQUIPMENTMUSTBEREADYINGOODTIMEFOREACHACTIVITY,PREPAREDWELLADVANCE,ANDLAIDOUTNEATLY.PROCEDURE:TheequipmentSupervisorshouldcheckthedailyactivitiesandspecialactivitieslistsfortheday.Heshouldthenmakeanoteofallequipmentneeded,atwhattimes,andwhere.Heshouldthencheckallequipmentneededforthatdayandensurethattherearenobreakagesreportedorlossofequipmentwhichcouldaffecttheactivity.Itisthentheequipmentsupervisor’sjobtogettheappropriateequipment,withthehelpofthebeachattendants,totheappropriateareaingoodtimeforeachactivity.Whenarranginganyequipment,forexample,aerobicsintheballroom,equipmentmustbelaidoutinanicemanner.Thismayinvolvespreadingoutmats,placingtapesandcassetteintheroometc.Theimportanceofaguest’sfirstimpressionsofanactivitycannotbestressedtooheavily.Oncompletionofallactivities,theequipmentSupervisorshouldensuretherelevantequipmentgetsreturnedtotheappropriateplace.Thiscanbedonebytellingtheattendantstobringtheequipmentbackorbycheckingpersonally.Eitherchoicetaken–theequipmentsupervisorisresponsibleforitssafereturn.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:PREPARATIONFORLOCALTHEMEACTIVITIESSTANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:PREPARATIONOFVIDEOSHOWEQUIPMENTSTANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:PREPARATIONOFICECARVINGANDFLAMBEDEMONSTRATIONSSTANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:KNOWLEDGEOFCHILDREN’SPROGRAMMESSTANDARD:ALLSTAFFMUSTKNOWTHECHILDREN’SACTIVITIES,TIMES,ANDFORMAT.THEYSHOULDBEABLETOHELPORORGANISEEACHACTIVITYPROCEDURE:ALLSTAFFMUSTKNOW–Theprogramme’sformandduration,ahandoutwillbegiven.Thespecialactivitiesprogrammeandeachactivity–handoutsagainwillbegiven.Thenumberofattendantsneededforeachactivityandthebasicrequirementsofeachtask.Thehandoutswillbekeptandstaffshouldlearnwhattheactivitiesmeanandatwhattimeseacheventwillbeheld.Averbaltestwillbegiven.Thedailyactivitylistarenon-changeable.Thespecialactivitieslistsmaybechangedatcertaintimes.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:ISSUEANDRECLAIMOFTOWELSFROMTOWELBURESTANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:CHILDREN’STALENTSHOW,EVENTANDPREPARATIONSTANDARD:ALLSTAFFSHOULDBEAWAREOFTHEFORMATANDBEABLETOPRODUCETHEEVENTPROCEDURE:Preparationforthechildren’stalentshowwillbecarriedoutinthechildren’smeetingat8.30a.m.9.15a.m.AdditionalpreparationtimecanbeusedduringtheSundayMatineemovieat4.30to6.00p.m.Theinstructormustpreparethechildrenincertainways:Givethemconfidence.Promoteasenseoffun.Hemustgiveencouragement.Heshouldintroducepracticalideas.Heshouldgetfunnamesforeachevent.Costumeswhenavailable,shouldbesupplied.Aprogrammeshouldbedrawnupontheboard.Ideasforacts:Tocomparetheacts,onechildwillbechosen.Oneideawouldbetoinventathemeandmakeeachactconformtoit.Agroupsongatthebeginningorendoftheshow.Adancingactwithjustgirls,thenmimickedbytheboysintheiract.Jugglingorastrongmanact.Amusicalinstrumentbeingplayed.Amimetoasong.Ananimaltamer–withchildrenastheanimals.AMekewiththechildrendressedasFijians.PROCEDURE:(continued)Amagicact/apoem.Anyotherideaswouldbewelcome.Thepreparationforeachactwouldbeassistedbytheinstructorwhowouldmakeconstructivesuggestions.Theequipmentneededwouldmakeconstructivesuggestions.Theequipmentneededwouldvaryonthenumberofparticipants,butwouldneedtobepreparedverycarefullyandmeticulously.Duringtheshowtheinstructorshouldactasa‘prompter’andshouldtakenovisiblepartintheproceedingsinbetweencompletingtheintroductionandroundingupwithaconclusion.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:CLEANINGOFTHEPOOLANDPOOLAREASTANDARD:POOLSHOULDBESPARKLING,POOLAREASHOULDBESPOTLESSANDCLEANEDTWICEDAILY.TRAININGWILLBECARRIEDOUTBYTHEENGINEERINGDEPARTMENT.PROCEDURE:POOLCLEANINGTheattendantoperatingtheearlywilldotheearlypoolcleaningassoonashearrivesatworkandwellbeforeguestswake.Poolswillthenbecleanedaccordingtoengineeringdepartmentdirectionsusingthewatervacuumandsurfacecleaningequipmentstoredintheswimpoolplantroom.Backwashprocedureswillhavetocarriedout.Oncompletionequipmentswillbecleanedandstoredneatlyintheswimpoolplantroom.Thisprocesswillberepeatedeachmorning.POOLAREACLEANINGTheattendantoperatingtheearlyshiftwillbeginthepoolareacleaningaftercompletionofthepoolcleaning,andwillbejoinedbyanotherattendantatthebeginningofthesecondshift.Equipmentwillberemovedfromtheswimpoolplantroom.Alllitterwillbepickedupandstoredinaportablebin.Allloungechairswillthenbemovedforwardandtheareabehindthemwillbemoppedusingamop,brush,bucketandcleaningliquid.PROCEDURE:(continued)Thisareawillthenberinsedusingfreshwateruntilnosignofcleaningliquidisvisible.Chairswillthenbecleanedusingadete