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Unit7PurchasingText1PurchasingDialogue1WhatisPurchasingText2PurchasingProcessDialogue2OrderingEquipmentText1Purchasing【Para1】DefinitionofPurchasing(采購的概念)Purchasingisnotsimplybuyinggoodsandservices,anditisagroupoffunctionalactivitiesassociatedwithbuyingthegoodsandservicesrequiredbyorganizations.Theseactivitiesincludesupplieridentificationandselection,buying,negotiationandcontracting,supplymarketresearch,suppliermeasurementandimprovement,andpurchasingsystemsdevelopment,etc.Text1Purchasing【Para2】theRoleofPurchasing(采購的作用)Themostimportantandtraditionalroleofpurchasingistomeettherequirementsofinternalusers.Inthepast,theemphasiswaslaidtobuywhatfirmsneedfromtherightsource,attherightprice,intherightquantity,totherightinternalcustomerandattherightspecifications.However,withtheincreaseofoutsourcing,firmsaremoreandmorerelyingonexternalsupplierstoprovidenotjustmaterialsandproducts,butalsoinformationtechnology,service,andevenlogistics.Therefore,toensuretheuninterruptedflowofhigh-qualitygoodsandservicesisbecomingmorecriticalformodernenterprises.Text1PurchasingPurchasingdepartmentmustdevelopandmaintaincloserelationshipswithotherfunctionalgroupswithintheorganizationwhichmayincludemanufacturing,marketing,technologyandfinance.Effectivecommunicationwiththesedepartmentsisessentialandnecessaryforthewholeorganizationtokeepascompetitive.Forexample,ifasupplier’scomponentsaredefectiveandcausingproblemformanufacturing,thenthepurchasingdepartmentmustworkwiththesuppliertoimprovetheirquality.Text1PurchasingInordertoensurethecurrentsuppliersarecompetitive,purchasingmustidentifynewsuppliersandimproveorreplacetheexistingsupplierswhoarenotmeetingtherequirements.Thatmeansthatpurchasingneedstokeepabreastofthenewestconditionsinsupplymarket.Text1Purchasing【Para3】theNeedofPurchasing(采購需求)Nowadaystheneedforpurchasingtobeinvolvedincorporatestrategyhasreceivedagreatdealofattention.Thereasonisthattheamountofmoneyspentonpurchasinghasincreasedsignificantly,andthepotentialsavingsfromstrategicmanagementofpurchasingareconsiderable.Anotherfactoristhetrendtowardoutsourcing,whichmeansfirmsmustmanagetheirsupplierseffectively.Nowitisbelievedthatsuppliersplayacriticalroleinsupportingafirm’scompetitivestrategy,whetheritiscostleadership,differentiation,oramixedstrategy.Text1Purchasing【Para4】DecisionofPurchasing(采購決策)Purchasingthoseproductsandserviceswhichfirmscannotproduceisnecessaryandeasilyunderstood,butiftheycanmakeorprovidetheseproductsandservicesin-house,whatwilltheydo?Decisionsaboutwhetheraproducerofgoodsorserviceswillinsourceoroutsourcearealsocalledmake-or-buydecisions.Answeringsuchquestionsisoftennotasobviousasblackandwhite.Text1PurchasingTomakeitclear,managementneedstoanswerthequestion:Whatisthedifferenceinrelevantcostsbetweenthealternatives?Therefore,itisnecessarytocalculatecostsamongalternativesandconsideritsresourcesandopportunitycost.Finally,someotherstrategicissuesalsoneedtobetakenintoaccount.Text1PurchasingNewWordsandPhrasesfunctionaladj.功能的internaladj.內(nèi)部的specificationn.規(guī)格,規(guī)范outsourcingn.外包,外購ensurev.

確保uninterruptedadj.不間斷的,連續(xù)的enterprisen.

企業(yè),商業(yè)機(jī)構(gòu)Text1Purchasingfinancen.財務(wù),金融essentialadj.基本的,必需的competitiveadj.有競爭力的,競爭的componentn.零件,部分defectiveadj.有缺陷的differentiationn.差異化relevantadj.相關(guān)的,相應(yīng)的alternativeadj.選擇性的,二中選

一的Text1Purchasingstrategicadj.戰(zhàn)略上的,關(guān)鍵的laidto把……歸于relyon依賴,依靠keepabreastof保持與...并列costleadership成本領(lǐng)先opportunitycost機(jī)會成本takeintoaccount重視,考慮Text1PurchasingNotes1.Theseactivitiesincludesupplieridentificationandselection,buying,negotiationandcontracting,supplymarketresearch,suppliermeasurementandimprovement,andpurchasingsystemsdevelopment,etc.這些活動包括供應(yīng)商的認(rèn)定和選擇,采購,談判、合同簽訂,供應(yīng)市場調(diào)研,供應(yīng)商的考核和改進(jìn),以及采購系統(tǒng)的開發(fā)等等。Text1Purchasing2.Thatmeansthatpurchasingneedstokeepabreastofthenewestconditionsinsupplymarket.這就意味著采購需要與供應(yīng)市場的最新情況同步。Text1Purchasing3.Suppliersplayacriticalroleinsupportingafirm’scompetitivestrategy,whetheritiscostleadership,differentiation,oramixedstrategy.供應(yīng)商在支持企業(yè)的競爭戰(zhàn)略上可以扮演極其重要的角色,不管這種戰(zhàn)略是成本領(lǐng)先、差異化或是二者的混合。Text1Purchasing4.Decisionsaboutwhetheraproducerofgoodsorserviceswillinsourceoroutsourcearealsocalledmake-or-buydecisions.有關(guān)一個生產(chǎn)者會自己生產(chǎn)或者外包其產(chǎn)品或服務(wù)的決策也稱為生產(chǎn)或購買決策。Text1Purchasing5.Therefore,itisnecessarytocalculatecostsamongalternativesandconsideritsresourcesandopportunitycost.Finally,someotherstrategicissuesalsoneedtobetakenintoaccount.因此,有必要在不同的可選項之間,計算各自的成本,考慮其資源和機(jī)會成本。最后,一些其它的戰(zhàn)略因素也需要考慮在內(nèi)。Dialogue1WhatisPurchasing(Mr.Wang,thepurchasingmanagerinamultinationalcompany,istalkingwithMissLi,anewgraduateduniversitystudent.)Li:Goodmorning,Mr.Wang.Mymajorismarketing,soIknowlittleaboutpurchasing.Couldyoutellmemoreaboutit?Wang:Ok.Purchasingisanimportantfunctionforfirmsandevennon-profitorganizations.Itisjustasimportantasmarketing,anditrequiresalotoftacticsandrichexperience.Dialogue1WhatisPurchasingLi:Really?Ithoughtpurchasingwassimplytobuysomethingyouneed,anditwillbeeasiertodo.Wang:Infact,purchasingconsistsofmanytasks,forexample,toidentifytheinternalneeds,findthesuitablesuppliers,negotiatecontract,andmakesurewhatyoupurchasewillbedeliveredontime.Li:MayIsaythatcostcontrolisthemostimportantforyou?Dialogue1WhatisPurchasingWang:Yes.Price,togetherwithqualityanddeliveryarethemostobviousandimportantfactorsforpurchasingmanagerstoconsider.Li:Arethereanyotherthingsrelatedtopurchasing?Wang:Yes.Suchasmake-or-buydecision,suppliertechnology,andhowpurchasingcansupportthefirm’scompetitivestrategy.Li:Well,Iknowsomeofthem.Buthowcanpurchasingsupportafirm’scompetitivestrategy?Dialogue1WhatisPurchasingWang:Youknow,themovementtowardglobalsourcing,rapidchangesintechnology,andincreasedcompetitionrequirepurchasingtoassumemoreresponsibilityintheplanningandimplementationofstrategiestosupportcorporatestrategy.Li:Itsoundsreasonable.Wang:Nowconsiderablefocusisplacedonensuringsupply,inventoryminimization,qualityimprovement,supplierdevelopment,andthelowesttotalcostofownership.Dialogue1WhatisPurchasingLi:Exactly,alloftheseareconnectedwithpurchasing.Wang:Thatmeansgoodpurchasingcanmakethecorporatemoreprofitable.Li:Iknowmuchaboutpurchasingnow.Sowhatisthecurrentsituationinmostfirms?Dialogue1WhatisPurchasingWang:Unfortunately,mostorganizationshavenotfullyunderstoodtheroleofpurchasing.Itisclearthattheattitudesoftopmanagementandpurchasingmanagersthemselvesmustchangebeforepurchasingplayingastrategicroleinorganizations.Li:Itmustbealongway.Wang:Yes.Besides,purchasingskillsalsoneedtobedeveloped.Dialogue1WhatisPurchasingLi:Definitely.Wang:Sohaveyougottheroughpictureofpurchasingnow?Li:Yes.NowIfullyunderstandwhatyousaid.Purchasingisreallyimportant.Wang:Wewelcomeyoutojointhepurchasingprofessioninthefuture.Li:Thankyoualot.Iwillconsideritseriously.Dialogue1WhatisPurchasingNewWordsandPhrasesmajorn.專業(yè),主修方向functionn.功能tacticsn.戰(zhàn)術(shù),策略identifyv.確定negotiatev.商議,談判assumev.承擔(dān)reasonableadj.有道理的Dialogue1WhatisPurchasingrolen.任務(wù),角色managementn.管理roughadj.大致的professionn.職業(yè),專業(yè)non-profit非盈利的consistof由……組成make-or-buy生產(chǎn)或購買competitivestrategy競爭策略Dialogue1WhatisPurchasingNotes1.Purchasingisanimportantfunctionforfirmsandevennon-profitorganizations.采購是企業(yè)甚至非盈利組織的一個重要功能。Dialogue1WhatisPurchasing2.Suchasmake-or-buydecision,suppliertechnology,andhowpurchasingcansupportthefirm’scompetitivestrategy.比如:生產(chǎn)或購買的決策,供應(yīng)商的技術(shù),以及采購如何支持企業(yè)的競爭策略。3.thelowesttotalcostofownership.不僅包括購買價格,而是包括諸如服務(wù)維修費(fèi)用在內(nèi)的所有購得成本最低。Dialogue1WhatisPurchasing4.Unfortunately,mostorganizationshavenotfullyunderstoodtheroleofpurchasing.Itisclearthattheattitudesoftopmanagementandpurchasingmanagersthemselvesmustchangebeforepurchasingplayingastrategicroleinorganizations.遺憾的是,大多數(shù)組織還沒有完全理解采購的功能。只有高層管理者以及采購經(jīng)理的態(tài)度發(fā)生改變,采購才可能在組織中發(fā)揮戰(zhàn)略作用。Dialogue1WhatisPurchasingTips:1.Hi,thisis…speaking.2.IsthereanythingIcandoforyou?3.Ineedsome…4.Thereisagreatneedof…5.I’minurgentneedof…6.Whatelsedoyouneed?7.I’mnotsureifyouhave…8.HowsooncanIgetit?9.I’mafraidyouhavetowaituntil…10.Sorry,wedon’thavethegoodsyouneedrightnow,butwecan…Exercise按訂單生產(chǎn)make-to-______供應(yīng)商管理庫存_______managedinventory已訂購的on_____戰(zhàn)略性采購_______procurement處理訂單_____withorder成本價_____price優(yōu)惠價_________price物價指數(shù)price_______ExerciseWithouteffectivepurchasingpractices,operationsinafirmmaybedisrupted,customerservicelevelsmayfall,andlong-termcustomerrelationshipmaybedamaged.

沒有有效的采購方案,公司中的運(yùn)作將會中斷,顧客的服務(wù)將會下降,與長期客戶的關(guān)系也會破壞。2.Identifyingtherightproductionequipmentandbuyingitatagoodpricecancreatecompetitivecostadvantagesthatlastformanyyears.

辨別商品設(shè)備的性質(zhì)和購買價格合理的產(chǎn)品能夠在成本優(yōu)勢上取得延續(xù)幾年的強(qiáng)有力的競爭力。Exercise3.JITstrategyisespeciallyadvantageouswhenpricearedropping,thus,avoidingbuyinggreaterquantitiesnowwhendelaybuyingcanyieldlowerprices.當(dāng)價格下降的時候,JIT戰(zhàn)略特別有好處。因此,避免購買更大數(shù)量的同時,延期購買能使價格更低。4.Theemergenceofthesupplychainmanagementconcepthasenlightenedmanymanagersaboutthestrategicroleplayedbypurchasing.供應(yīng)鏈管理這個概念的出現(xiàn)使許多經(jīng)理人受到啟發(fā),他們開始認(rèn)識到采購這個環(huán)節(jié)所起的戰(zhàn)略性的作用。Text2PurchasingProcessThepurchasingprocessusuallyconsistsofsixstages:IdentifyuserneedforproductandserviceEvaluatepotentialsuppliersSupplierselectionPurchaseapprovalReleaseandreceivepurchaserequirementsMeasuresuppliers’performanceText2PurchasingProcessHowever,thesestagesmayvaryindifferentorganizations,dependingonwhetherpurchasingistobuyaneworrepeatitem,andalsowhetherthereisaapprovalprocessforpurchasesthatexceedaspecificamount.Newitemsrequirethatpurchasingspendmuchmoretimeevaluatingpotentialsources.Repeatitemsusuallyhaveapprovedsourcesalreadyavailable.Text2PurchasingProcess【Para1】IdentifyUserNeedforProductofService(確認(rèn)產(chǎn)品的用戶需求)Thepurchasingprocessbeginswithidentifyingmaterialsorservicesneededbyaninternaluser.Materialrequirementsmightincludeequipment,components,rawmaterials,orevencompletelyfinishedproducts.Examplesofservicecanbeaneedforcomputerprogrammers,transportationcarriers,ormaintenanceserviceproviders.Usersmayusedifferentwaystocommunicatewithpurchasing,suchasbyphone,word-of-mouth,orthroughtheinternalcomputernetworks.Text2PurchasingProcess【Para2】EvaluatePotentialSuppliers(評估潛在的供應(yīng)商)Onceafirmidentifiespotentialitemstobepurchased,itmustgatherandevaluateinformationonpotentialsuppliers,andthisisthecaseparticularlyforanewpurchase.Alistofpotentialsupplierscanbegeneratedfromavarietyofresources,includingmarketrepresentatives,tradeshows,tradejournals,thecurrentsuppliers,andtheInternet.Text2PurchasingProcessAlthoughthetraditionalwaysarestillwidelyusedandhelpful,moreandmorefirmsareutilizingtheInternetasanaidtosearchbusinessopportunitiessinceitiseffective,efficientandinexpensive.Text2PurchasingProcess【Para3】SupplierSelection(選擇供應(yīng)商)Selectingsuppliersisoneofthemostimportantactivitiesperformedbycompanies,sincemistakesmadeduringthisstagecanbedamagingandlong-lasting.Whenpriceisamaincriteriaandtherequireditemorservicehasclearspecifications,competitivebiddingisthecommonlyusedmethod.Generallythelowestbidderreceivesthecontract;otherwise,thebuyermustexplainwhyitdidnotgetthecontract.However,whennon-pricevariablesexist,thenthebuyerandsellerusuallynegotiatedirectly.Finally,thepurchasingteamwillselectasupplierbasedonthebidsreceivedorthenegotiationresult,andthenmoveontothenextstage.Text2PurchasingProcess【Para4】PurchaseApproval(采購實施)Afterthesupplierisselected,purchasinggrantsanapprovaltopurchasetheproductorservice.Thisisaccomplishedthroughissuingapurchaseorder(PO),alsocalledapurchaseagreement.Thepurchaseorderwillspecifythedetailsagreedbythebuyerandseller,suchasquantity,price,deliverydate,methodordelivery,andsoon.Itshouldbenotedthatnowadaysmoreandmorefirmsareusingcomputerizeddatabasestoperformthesetasksandaremovingtoa“paperless”office.Text2PurchasingProcess【Para5】ReleaseandReceivePurchaseRequirements(發(fā)送和接收采購需求)Atthisstage,purchasingorotherfunctionalgroupsmustmonitortheprocesscarefully.Lotsofpotentialconflictsmayoccuratthisperiod,sincethesupplierandbuyeraretwoseparatedgroupsintraditionalsenseandtheirgoalsmaybeinconflict.Forexample,thesupplierwantstoproduceandshipinaneconomicsize,whilethebuyer’sgoalistominimizeinventoryandexpectsmallordersandshortleadtime.Text2PurchasingProcess【Para6】PerformanceMeasurements(業(yè)績衡量)Suppliers’performanceiscriticaltoanorganization,andevaluationshouldbeconductedonacontinuousbasis.Asupplierthatperformswellcanhelporganizationsbemoreefficient,producehigherqualityproductsorservices,reducecosts,andincreaseprofits.However,veryfewcompanieshavedevelopedsystemstomeasuretheirsuppliers’performance.Text2PurchasingProcessNewWordsandPhrasesstagen.階段,時期approvaln.

同意,批準(zhǔn)exceedv.

超過maintenancen.維護(hù)particularlyadv.特別地,獨(dú)特地journaln.

期刊utilizev.利用Text2PurchasingProcessaidn.幫助,輔助effectiveadj.有效的efficientadj.有效率的grantv.同意,準(zhǔn)予accomplishv.完成,實現(xiàn)issuev.發(fā)布monitorv.監(jiān)控conflictn.沖突conductv.實施,進(jìn)行Text2PurchasingProcessdependingon決定于,視……而定finishedproduct成品word-of-mouth口頭的tradeshow貿(mào)易展覽long-lasting持續(xù)長時間的non-price非價格onacontinuousbasis持續(xù)地Text2PurchasingProcessNotes1.Thesestagesmayvaryindifferentorganizations,dependingonwhetherpurchasingistobuyaneworrepeatitem,andalsowhetherthereisaapprovalprocessforpurchasesthatexceedaspecificamount.在不同的組織中,這些階段可能會有所不同,取決于是重復(fù)還是全新的采購,還有是否規(guī)定了超過一定限額的采購需要一個批準(zhǔn)程序。Text2PurchasingProcess2.Materialrequirementsmightincludeequipment,components,rawmaterials,orevencompletelyfinishedproducts.物料需求可能包括設(shè)備,部件,原材料,甚至是完全的制成品。Text2PurchasingProcess3.Althoughthetraditionalwaysarestillwidelyusedandhelpful,moreandmorefirmsareutilizingtheInternetasanaidtosearchbusinessopportunitiessinceitiseffective,efficientandinexpensive.雖然傳統(tǒng)的方法仍然廣泛的使用,也很有幫助,但越來越多的組織逐漸使用互聯(lián)網(wǎng)作為一個輔助來搜尋商業(yè)機(jī)會,因為它不但有效,而且效率高也不昂貴。Text2PurchasingProcess4.Finally,thepurchasingteamwillselectasupplierbasedonthebidsreceived,orthenegotiationresult,andthenmoveontothenextstage.最后,采購團(tuán)隊將根據(jù)收到的標(biāo)書,或是談判的結(jié)果來選定一個供應(yīng)商,然后轉(zhuǎn)向下一個階段。Text2PurchasingProcess5.Itshouldbenotedthatnowadaysmoreandmorefirmsareusingcomputerizeddatabasestoperformthesetasksandaremovingtoa“paperless”office.應(yīng)該注意到,今天越來越多的企業(yè)開始采用計算機(jī)數(shù)據(jù)庫來完成這些工作,逐漸走向一個“無紙化”的辦公。Text2PurchasingProcess6.Suppliers’performanceiscriticaltoanorganization,andevaluationshouldbeconductedonacontinuousbasis.供應(yīng)商的表現(xiàn)對一個組織來說極為重要,因此評價應(yīng)該經(jīng)常地進(jìn)行。Dialogue2OrderingEquipment(Mr.Li,thepurchasingofficerinaUniversityistalkingwithMissZhang,themarketingrepresentativeinanITcompany.)Zhang:Goodmorning.Mr.Li.Li:Hello.MissZhang.Zhang:WeknowthattheUniversitywillbuildanewcomputerlaboratory.Canyougivemesomedetailsaboutthat?Dialogue2OrderingEquipmentLi:Yes.Theprojectwillneedhundredsofcomputers,relevantsoftwareandaccessories.Zhang:That’sgreat.Howdoyoudothat?Li:Bidding.Companiesshouldprovidedocumentsforinitialevaluation,suchasacopyoffinancialaccountsforthepreviousthreeyears,etc.Zhang:Isee.Dialogue2OrderingEquipmentLi:Allresponseswillbefullyevaluatedaccordingtotheagreedcriteria,includingprice,lead-time,qualityandsuitabilityofequipment,reputationofsupplier,etc.Zhang:Ok.Thatmustincludemanydocumentsandtables.Li:Yes.Youcangetthatinouroffice,ordownloadfromourwebsite.Zhang:Great.MayIaskthepaymentterms?Dialogue2OrderingEquipmentLi:Paymentwillbewithin45daysofreceiptofinvoiceandgoods,butduringthisperiodinstallationandprovisionoftrainingmustbefinished.Zhang:Ok.Whenshouldwesubmitthetenderdocument?Li:Nolaterthan12:00a.m.on21July.Andyoumaysendittotheaddressontheinvitationinasealedenvelope.Dialogue2OrderingEquipmentZhang:Thatwillbenoproblemforus.Li:Pleasenotethatoneprintedcopyofthetenderdocumentmustbesubmitted,togetherwithanelectronicone.Zhang:Allright.Li:Youcanprovidecompaniesororganizations,whichhavepreviouslypurchasedthesameequipmentfromyouasareference.Dialogue2OrderingEquipmentZhang:Thatisfineforus.Wehavesoldthesimilarproductstoseveraluniversitiesinthepastfewyears.Li:Universitycontractsoffercompaniesamarketingadvantage,asthoseprovidethemashowcasetothestudents,whoarepotentialbuyersinthefuture.Zhang:Thatdepends.Itmayormaynotwork.Li:Anyway,PleaseconsiderthisandtheUniversitylooksforwardtoreceivingasubstantialeducationaldiscount.Dialogue2OrderingEquipmentZhang:Ok.Iwilltalkthistomyboss.Li:Formoredetails,youcanseefromthedocuments.Zhang:Thankyouverymuch.Wewillworkonitandsubmititontime.Li:Welookforwardtoseeingitsoon.Seeyou.Zhang:Seeyousoon.Dialogue2OrderingEquipmentNewWordsandPhrasesaccessoryn.零件,附件biddingn.

招標(biāo)evaluationn.

評價criterian.標(biāo)準(zhǔn)receiptn.

收到,收據(jù)invoicen.商業(yè)發(fā)票installationn.安裝Dialogue2OrderingEquipmentenvelopen.信封,信袋referencen.參考,證明showcasen.展示substantialadj.真實的discountn.折扣financialaccount財務(wù)報告tenderdocument標(biāo)書Dialogue2OrderingEquipmentNotes1.Theprojectwillneedhundredsofcomputers,relevantsoftwareandaccessories.該項目需要幾百臺電腦,以及相關(guān)的軟件和零配件。Dialogue2OrderingEquipment2.Paymentwillbewithin45daysofreceiptofinvoiceandgoods,butduringthisperiodinstallationandprovisionoftrainingmustbefinished.在收到貨物和發(fā)票之后的45天內(nèi)我們會付款,但在此期間安裝培訓(xùn)必須完成。Dialogue2OrderingEquipment3.Pleasenotethatoneprintedcopyofthetenderdocumentmustbesubmitted,togetherwithanelectronicone.請注意需要上交一份打印的標(biāo)書,還有一份電子版的。Dialogue2OrderingEquipment4.Universitycontractsoffercompaniesamarketingadvantage,asthoseprovidethemashowcasetothestudents,whoarepotentialbuyersinthefuture.大學(xué)的合同給公司提供了營銷的優(yōu)勢,因為它們提供了一個向?qū)W生展示的平臺,而這些學(xué)生都是將來的潛在購買者。Dialogue2OrderingEquipment5.PleaseconsiderthisandtheUniversitylooksforwardtoreceivingasubstantialeducationaldiscount.請考慮這一點,而且學(xué)校期待著實實在在的教育折扣。Exercise1.對許多公司來說,購買貨物和服務(wù)是物流成本要素之一。Purchasedgoodsandservicesareoneofthelogisticselementsofcostsformanyfirms.2.對于大多數(shù)組織來說,供應(yīng)管理就意味著采購。Formostorganizations,supplymanagementmeanspurchasing.Exercise3.節(jié)省成本最有效的方法之一就是有效的采購。Themosteffectivefactortosavethecostistoperformanefficientpurchasing.4.在生產(chǎn)過程中,直接勞動力的平均消耗大約只占10%。Theaverageexpenseofdirectlaborinthemanufacturingprocessaccountsforonlyabout10%.ExerciseCaseStudy1:如何處理訂單Smith:我買了一個專門向建筑市場賣釘子的店鋪,但是我確實不知道我應(yīng)該多久下一次訂單和每次訂多少貨物。David:那肯定會是一件非常復(fù)雜的事情,我想這是因為釘子有很多種型號的原因。Smith:幸運(yùn)的是我只賣一個型號的釘子。David:那事情就容易多了,但是還是有很多其他的因素決定著這件事。Smith:例如呢?David:市場、稅款等一些不確定的因素。Smith:依照過去的記錄的話,每年都是一年進(jìn)一次貨物,一年賣出。每年釘子的容量是2000公斤,并且他們是每年均勻的賣給零售商的。ExerciseDavid:這看起來是很簡單的問題啊,那你主要關(guān)心的是什么呢?Smith:就目前來看,只有兩個成本我會關(guān)心。一個是營運(yùn)過程中的成本,另一個就是倉儲的成本。David:那每個訂單的運(yùn)營成本大概是多少?Smith:每個訂單是60元。David:那倉儲的成本呢?Smith:每千克每年1元。David:好的,這是一個典型的倉儲管理的問題。你可以參考下面的表來解決你的問題。Smith:好的,謝謝。ExerciseCaseStudy2

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