與客戶溝通郵件整理

與客戶溝通郵件整理最近再帶兩個(gè)新人，整理了一份跟客戶完整的溝通郵件。發(fā)上來(lái)，供大家參考參考。本人還是有很多不足的地方，請(qǐng)大家多多指教。P.S.這個(gè)也是第一個(gè)從免費(fèi)網(wǎng)站上做成的客戶，對(duì)我來(lái)說(shuō)比較有意義，特地整理了下。從最初的詢價(jià)，到后來(lái)打樣，下單等等一列系溝通。最初說(shuō)是從免費(fèi)網(wǎng)站上面看到公司的介紹，發(fā)過(guò)詢價(jià)給我們，但之前我們并沒有收到。一開始還以為是垃圾郵件之類的，差一點(diǎn)就刪了，呵呵Hello,LastFridayI'vesentyouinquiryforpots50000-100000pcs.withSt.Nikolaus(fromMade-in-Chinawebsite).Thereisnoanswerfromyourside.ProbablyIaminterestedinmoreitemsfromyouroffer.Ifyouareinterestedincooperation,pleasecontactbestregardsThanksforinquiry.SorrythatwedonotreceiveyourinquiryfromMade-in-ChinaWebsite,pleasegivemeyourdetailsabouttheinquirydirectlytothisemailaddress.Thanksandbestregards.Helloagain,Thankyouforyourreply.WeareoneofthebigestpotplantsproducerandsuplierinPoland.ForChristmastimeourcompanyispreparingspecialpromoactioninoneofpolishdiscountnet.ChristmascolourpotwithChristmassmalltree.Thatiswhywearelookingforproperchristmaspot.Weneedabout100000pcspots.TheitemswhichshouldbeinterestedforusProductID:39980ProductID:39983ProductID:39984ProductID:39978Pleaseinformaboutdetailsofthisproductas:avaibility,quantityperpallet/seecontainer,quotationFOBorinHollandifpossibleetc.Alsoweareinterestedyourotheradd-valueitems,mainlypots.Pleasegiveusyourbestoffer.Waitingforsoonreply,bestregardsDear*Gooddays!Enclosedplsfindthequotationsheetofchristmaspot.Plshaveaview.Nowourpriceisbaseoncartonpacking,ifyouneedtochangethepackingway,plstoldus.Ourmaidproductsareceramicandglassflowerpot,wecandevelopdifferentkindsofpotbycustomer'srequest.Anycommentsbyreturnwillbemuchappreciated.Thanks&Bestregards,VeraDearVera,Thankyouforsoonreplyandyouroffer.ThisofferIpassontorightpersoninmycompany-**.ShewillcontactyouonMonday.NextthreedayswehavekindofholidaysinPoland.DearVera,Mynameis**andIworkin****companyinpurchaseDepartment..AfterfirststepsarrangedbymyBossMr**inestablishingbusinessrelationIwillcontinuefurthercommercialsideofourrelations.Firstrequestsrelatedtoyourpresentedoffersareasfollow:weareinterestedin2presentedproducts39978and39980.Plsindicateforbothoftheminsidesize,Imeninsidediameteratthebottomandatthetomandinsidehighness(weneedsthesepotstoputtothemplantsin9cmdiameterproductionpot)Whatdiscountcanyouofferusforquantityoforderminimum50.000pcsinonelot?Whatisleadtimeoflot50000-100000pcs(meanhowlangafterplacingtheorderthegoodsarereadyforshipment)andwhatisthebestshipmentportinChinaforshipmenttoEUROPE(forusthemostsuitableportinEUROPEisHamburg)asthepotswedonotneedforretailsalealsowedonotneedpackinginseparatebox.Plsindicatewhatcanbethemosteconomicalpackingto40ftcontainers,offcoursewithprotectingthepotsbeforecrashinginsolongtransport)Vera,wesawonyourwebsitealsootherpotswhichcanbeinterestingforus-couldyougivemeIDandPasswordtocheckthepricelevelonyourwebsiteLookingforwardtohearingfromyouina.m.issueswhichareimportantandurgentforusThanksandregardsDear***,Gooddays!Sogladtoknowyou.Ourreplyasbelow:Plsseetheattachedquotationforinsidesize.WethinktheycanmatchyourD9cmpot.Ifyouneed,wecanchangethesize.Wehaverecalculatethecostbyorderquantityon50000pcseachitem,plsseeourbestpriceinattachedfile.Leadtimeis65daysafterconfirmorder,asnowisourproductionmidseason.OurshipmentportisXiamen,China.Plsuse"**"tologinourwebsite.Thenselect"otheritem",then"Christmas",youwillfoundmanyChristmaspot.Mostlywedidn'thavepriceinourwebsite,ifthereisanyitemsyouinterestin,plstoldustheIDorsendpicturestous.Wewillofferpricetoyousoon.Anyquestionsplsfeelfreetocontactus.Haveagoodweekend.Bestregards,VeraCaiVera,manythanksforpromptreply,itisreallynicetocooperatesuchprofessionalniceway,Youarerightthatthepotsshouldfittoourplantshoweveritwouldbethebestifyoucansendusthesampletotryit.(IknowthatyouhaveshowroominHollandsoplsletmeknowifyoucandeliversampletoAalsmeer,wehavetruckloadingthegoodsatourAgentlocatedatthemarketinAalsmeertomorrow27.05andonFriday30.05sowecanarrangepassingthesampleviaouragent)Ialsoneedinformationwhatispackingofeachproductto40ftcontainer.AlsoIthinkthatyouhavegoodexperienceinorganizingshipmenttoEUROPEandchoosingtherightOceanLinessoplsgivemethetransportandinsurancecostsfor40ftcontainerfromXIAMENtoRotterdam,(orjustCIFRotterdamprice).WewilltakeresponsibilityfororganizingcustomclearanceinRotterdamanddeliverytoPoland.Awaitingy/replywithinterestThanksandregards/Hello,Mycolleaguetoldmeyouhavejustgivemeacall.Sorryformylaterreply.EnclosedplsfindthepriceofCIFRotterdam.ForsamplessendtoAalsmeer,Pleaseadvicetheaddress,contactpersonandtelephotono.,wewillsendtoyoulater.Lookingforwardtohearingfromyousoon.Bestregards,VeraCaiManythanksVera,addressfordeliveringthesamplein*******Couldyouplsindicatehowmanyofeachpotsisloadedto40ftcontainer?HaveaniceeveningInPolandwehave11.30a.m.Dear**,Enclsedplsfindthequantityofeachpotin40"container.MycolleagueinHollandwillsendsamplestoyou.Plstrackit.Ifthepotcan'tmatchyou9cmpot,plstellus.Wecanchangethesizeasyouneed.Bestregards,VeraCaiHello***,MycolleaguehavealreadysendsampletoAalsmeeryeasterday.Plspayattentiontoreceivedit.Thanks&Bestregards,VeraCaiThankyouVera.IwillbeincontactwithAalsmeertogetitThanks/**DearVera,weareconsideringalso2moreitemswithID44201&44202I'venoticedthatsizeisthesameasquotatedtouspot39980.Plsconfirmifinsidesizeisalsothesame?Isthepricethesame?CouldyouplssendmephotosoftheminJPGformat(theseenclosed,Itakenfromyourwebsitebutaretoosmalltousethem)**gottheboxwithsampleandtheyoreonthewaytome,IwillhavethemonMondaymorning)Thanksandregards***Dear***,Gooddays!PlsfindthephotoofID44201,44202inattachment.TheinsidesizeandpricearesameasID39980.Aswehavetoldyouinbeforeemailwecandodifferentsizeofpotbycustomers'request.Thatwouldbemuchappreciatedifyoucanletusknowthedetailsizeofyou9cmpot,thesizeoftopandbottomdiameterandhigh.Thenwecancheckagainif44201and44202canfityourpot.Anyquestionsplsfeelfreetoletusknow.Bestregards,VeratheprojectwithChristmaspotswearenowdiscussinganditlooksverypromising-pot39980fitperfectlytoourproductionpots,soin2-3weeksweshouldhavethedecision)Thanksandregards/****Dear****,Howareyou?IsthereanyfeedbackaboutourChristmaspot?Anynewsplsfeelfreetoletusknow.Thanks&Bestregards,VeraI'mO.K.Vera,inPolandwehavesummer,sunnyweather;30CelsiusVerathebigprojectwhichwehaveformorethan50.000unfortunatelyhaven'tcometotherealizationHoweverwewanttoorderone40ftcontainer,pots39978and39980,weonlythinkaboutproportion,ifwetake10.000ofpots39980howmany39978wecanaddto40ftcontainer?Awaitingy/replyThanksandregards/Dear**,NowinChinaalsoissummer,theweatherisveryhotheretoo.Tofita40"container,if39980quantityis10,000pcs,then39978is10,440pcs.Plsseeattachedfilefordetail.Anyquestionsplsfeelfreetocontactus.Haveagoodweekend.Bestregards,VeraDearVera,Hopeyouaredoingfine.PlsadvisetillwhattimeshouldIsendtheordertohavethepotsinRotterdammiddleofNovember?WearealsolookingforcheapandniceoccasionalpackingforfloweringpotplantsforValentineandWomendays.:itcanbeplasticbagoryutabagwithfoilinneror"pot"likepresentedgrindedfromstrawwithfoilinner,(thepricenothigherthanUSD0,30CIFRotterdam).Quantityof150.000pcsforonecollectionWewouldliketopackplantsinproductionpot10,5cmsotheenclosedexamplehasthesizes:yutabag:bottom12x12,11cmhighstrawpotbottom9-10cm,top12xm,highness10-11cmAwaitingy/offerwithinterestThanksandregards/Dear*,IfthepotneedarrivedtoRotterdamatmiddleofNoverber,youshouldplacetheordernolaterthan30th,July.Belowisthetimescheduleforyoureference.sample:needabout10daystoconfirmsample.Asthisisthefirsttimewecooperation,weneedtochecksampleswithyouagain.Soafteryouconfirmtheorder,plssendyourplasticpottous.Wewilldonewsampletofityourpot.Production:need55daysforourfactorytoproduce.Shipping:30daysforshippingfromXiamentoRotterdam.Aboutthestrawpotthatyouinquiry,wehavecontactwithourcooperationfactorythisafternoo,wewillcheckwiththemiftheyhavethisornot.Wewillreplyyoulater.Anycommentsplsfeelfreetocontactus.Bestregards,Vera*討論下付款條件DearVera,wehavedecidedforfirst40ftcontainersofpotsfromyou,combinationasperattachedfile(wechanged39980for39984plscheckifpackingandquantityremainedthesame).PricesCIFRotterdam:$0.67for39978$1.00for39984Payment:ourstandardpaymentforpotstoGerman,ItalianandDutchsuppliersistelegraphictransfer,60daysafterdelivery-plsconsiderwhatpaymenttermsareacceptableforyouDelivery:goodsshouldarrivetoRotterdammiddleofNovember2008(12-20.11.2008)Awaitingy/confirmationofa.m.termsandawaitingy/furtherinstructionabouttrialproductionaccordingtorequestedsize.Haveaniceevening/ThanksandregardsIhopeyougotmybelowe-mailOnemorequestion:isthatpossibletoarrangealsosmallpaper(carton)labelwithprintedEAN-barcode,nameetcandattachtothepot(seeexampleonphotos)?Whatwouldbeadditionalcosts(labelsizeca4x5cm)?Awaitingy/replyDear*,Wellreceivedyourorder.Thanks!EnclosedplsseetheS/C.Plscheckthedetail,it’s5360sets(10720pcs)forID:39984,4968sets(14904pcs)forID:39978,justfor1*40”GP.Plsletmeknowifyouneedtoadjustquantityornot.Orifyouagreethis,plssignedandsendbacktous.Delieverytime:WecanfinishallproductiononOctober,it’snoproblemforarrivetoRotterdaminmiddleofNovember2008.Termofpayment:Asthisisourfirstorder,wewouldliketodoT/T(telegraphictransfer),30%deposit,balanceafterthereceiptofshippingdocumentsbyfax/E-mail.Sample:Inordertoavoidanymistake,wewillmakingonesetofsamplesforyouapprovebeforewestartproduce.It’simportforyoutosendussomepcsofyourplasticpotwhichwillusetofitinourChristmaspot.Thenwecanmakesuretheplasticpotcanfitwithourpotperfectly.Anyquestionsplsfeelfreetocontactus.Thanks&B.Regards,VeraVera,thankyouforconfirmingtheorder.GenerallyIagreehoweverplsreconsiderfollowingpointsofthecontract:7.Termsofpayment:TT;30%depositafterpresentationtoussampleofpotsfromtrialproductionsizefittoourproductionpot35%afterreceptionofshippingdocumentsbyfaxore-mail35%afterarrivaltogoodstoourplaceinPoland9.Arbitration:AnydisputesarisingfromorinconnectionwiththiscontractshallbesubmittedtoICCInternationalCourtofArbitrationinaccordancewithitsexistingrulesofarbitration.Thearbitralawardwillbefinalandbindinguponbothparties.As**plsput***,CommercialDirectorPlsgivemetheaddressofyourbranchinHollandtowhichwecandeliverproductionpots-Ihopeitwillbethequickestway.Thenafterreceivingthetraillotproducedaccordingtosizeofourplasticpotwewilleffect30%ofDeposit.Plsconfirmtheaboveandsendmebyfaxcontractsignedbyyou.I'mgladthatwestartcooperationThankyouforphotosofChineespots-IwillrevertwithinformationforwhichtypeweneedsizesandpricesRegards不同意付款方式Dear***,PlsseetheattachedamendS/C.Thearbitrationanddelegatehaveamendasyourrequest.Forpayment,I'msosorry,Ihavetrymybesttopersuadeourgeneralmanager,buthestilldisagreewithyourpaymentterms.Asthisisourfirsttimecooperation.***,canyouacceptourpaymenttermsforthisorder.Afterwesetupgoodcooperationrelationship,wewillchangepaymenttermsinnextorder.Kindlyplsletmeknowyourcomments.Forplasticpotsample,plssenditdirecttoourChinaheadoffice.Thiswillmorequickly.OurChinaaddressisasbelow:Anyquestionplsfeelfreetocontactus.Bestregards,VeraVera,O.K.weaccept70%aftershipment.TomorrowI'msendingproductionpotstoyourofficeinChina.Whenwegetthetrailpotswewillmake30%prepayment.Plssendbyfax+****signedbyyoucontract,andnextweekwhenMr***willcomebackfromHolidaywewillresendsignedfromoursideThanksandregards/***Dear****,Wehavestampthecontractandfaxtoyouthismorning.Attachedthescanfileforyourreference.Kindlyplsletmeknowthecouriertrackingno.afteryousendouttheplasticpottous.Bestregards,VeraVERA,TodayIsentsampleof6potsbyTNT****WW.Plsconfirmwhenyougetthem.AwaitingsampleofstrawpotsasperyourphotosThanksandregards/***Dear****,Wehavejustreceivedyoursampleof6potsbyTNTexpress.Thankyou!Butwefindthattherearethreesizeofyoupot:A:D8.9xB6.9xH7.2cmB:D9xB6.5xH8cmC:D9.5xB6.9xH8cmKindlyplsadviceuswhichsizewillbeusedtofitourChristmaspots.Wewillpreparesampleoftrialproductiontoyousoon.Lookingforwardtohearingfromyousoon.Bestregards,VeraDear,Kindlyplsreplyourbelowemail.Asweneedtoknowwhichsizeofplasticpotthatyouneedtouseinthisorder,wewillmakingsampleforyourapprove.Lookingforwardtohearingfromyou.Bestregards,VeraHello,Pls/wearenotsurewhichtapewillbejust,thereforeIsendyouallfreetipes.Pls/sittothebigestone.BestregardsDear,Thankyouforyourhelp.OK,wewillusethebigestsizepottodosample.Thesamplewillbeabout0.5cmbigerthanyourplasticpot.Wewillfinishsampleassoonaspossible.Bestregards,VeraThanksalot.Haveaniceweekend.We'veinPolandtomorrowholyday.BestregardsDear,Thanksyouforyourreply.WewillsendsamplestoyourPolandcompanydirectly,asthecostissametoHolandandalsomoreconveniencethanyoutocollectsamplefromHoland.Re:theChristmaspot,wehavefinishthesampleoftrialproductiontoday,kindlyplsseetheattachedphoto.Plsconfirmthemwewillsendthemtogetherwithstrawpottoyou.Fromthephotoyouwillseethatwehaveenlargeproducttofitinwithyourplasticpot.Sothenewsamplesizewillbealittlelargerthanbeforesample.Alsothecartonsizewillchangetoo.IwillsendtheamendSCwithnewCBMtoyoulater.Bestregards,VeraThankyouVera,Plssendallsampletogether.AftergettingthesamplewewillletyouknowouropinionandifeverythingO.K.wewilleffect30%advancepaymentawaitingnewpackingopinion/Dear,EnclosedplsfindtherenewSC,thereisjustasmallchangeinCBM,plscheck.DoesMrLesniewskicamebackfromHoliday?Kindlyplssignedandsendbacktous.Bestregards,VeraDear,SamplehavesendoutthismorningbyTNTexpress,thetrackingno.isGDWW.YouwillreceivedthemaboutonnextMondaymorning.Kindlyletmeknowyourcommentsafterreceivedsample.Bestregards,VeraDear,Gooddays!Doyoureceivedthesamples?Anycommentaboutthem?DoestheChristmaspotcanbeconfirmed?Bestregards,VeraHello-,Doyoureceivedthesamples?Kindlyplsletmeknowyourcommentassoonaspossible.Astimeiscloseto,weneedtostartproducingtomakesuredeliverygoodsontime.Yourearlyreplywillbehighlyappreciated.Bestregards,Vera-HiVERAIwasinKoelnforSPOGA-GAFAfairsandjustcomebacktotheofficesothereforeyouhadnoreplyfromme.Igotthesample-ThankyouandformetheylookO.K.NowI'mcheckingwithMr-iifeverythingisO.K.andhopetosendyoufinalsignedcontractstilltodayThanksandregards/-Hello-,Kindlywouldyouplsletmeknowifthesamplecanbeapproveornot.AsIhavetoldyoubeforethattheproductiontimeofthisorderisatleast40daysforourfactory.AndshippingfromXiamentoRotterdamneed30days.Timeislimitted,weneedtostartproducingnowtomakesuredeliveryontime.Oncewereceivedyoursignedcontract,wewillstartmakingmould.Hopeyoucanunderstandusandreplytoussoon.Bestregards,Vera-HelloVera,Finallytheownerofthecompanyapprovedeverythingalsopaymentsoyoucanstarttheproduction,sizeassamplesenttous.TomorrowmorningIwillscansignedcontractandsendyouandalsowillletyouknowwhatdayexactlytheprepaymentwillbeeffectedSorryforthedelaybutIpreferredtohaveallacceptanceandavoiddelayinlateronDearIt’spleasuretoknowthatthesamplehavebeenapproV^diitingforyoursignedcontractandpaymentof30%deposit.Wewillstartproduction.Kindlyplsletmeknowtheshippingmarkandlabelrequestifneed.Bytheway,isthereanycommentsaboutthestrawpot?Anynewsplsfeelfreetoletmeknow.Bestregards,Vera-—DearVera,Enclosedplsfindthesignedcontract.PaymentwillbeeffectedonMonday-Tuesdaynextweek.Asthepotsareforplantswedonotneedlabels.MarkingofBoxes,standardasyouhaveforexportHaveaniceweekend/-Dear-,Wewillpreparetoprintcartonmarkasattachedfileshowed.Plsconfirm.Aboutthepackingofthepot,forexample39978issetsofthree,doyouneedthethreestylepotmixpackedinonecarton,oreachstylesolidpackinonecarton?Bestregards,VeraDearVera,IconfirmcartonsamrkingaspresentedinfilePlspackonlyonestyleinonecarton.Thanksandregards/Dear,Doyouhavearrangedeposittous?Kindlyplssendthebankreceipttous.Bestregards,Vera

IHiVERA,itiseffectedtodayandthecopyoftransferIcansendtoyouintheafternoonThanksandregards/DearVera,enclosedplsfindcopyofBANKtransferofthe30%prepayment.Thanksandregard/收到定金后，安排生產(chǎn)。Dear-,Gooddays!RE:theorder,everythingisgoonsmoothly.Wewillmakeshipmentabouton15th,Oct.TheshipwillarrivedRotterdamabouton15th,Nov.Enclosedsomeproducingphotoforyoureference.Bytheway,ifthecontainerhavespacewhenweloading,wewouldliketoaddsomefreesamplesinthecontainer.ThesampleissomehotitemsforChristmasandspring.Anycommentsplsfeelfreetocontactus.Bestregards,Vera-問下單證要求Dear-,Abouttheshippingdocumentwewillprepareinvoice,packinglist,Billofloading,kindlyplsadviseusifyouneedthecertificateoforigin(FormA)ornot?Alsoplschecktheconsigneeandnotifypartyinbillofloadingasbelow:Consignee:**************不不不不不不不不不不不不不不Notifyparty:****************************不不不不不不不不不不不不不不不不不不不不不不不不不不不不Bestregards,VeraHalloVera,1.WeneedCertificateofOriginformA.plsarrange2.B/LConsignee:**************不不不不不不不不不不不不不不Notifyparty:****************************不不不不不不不不不不不不不不不不不不不不不不不不不不不不Notify:NOTitwillbecompanyinRotterdamwhichwillarrangeitforus,wewilladviseyoulaterthenameofthem.PlsadvisetillwhatdatethelatestyouneedtohavethisnamePlsalsoadvisetheshippingline/AgentwhichwilldothistransportThanksandregards/-Hello-,Theshippingdateisabout15th,Oct.,plsadvisenotifybefore10th,Oct..WewillonholidayofNationalDayfrom29th,Sep.to5th,Oct.inChina.Iwillletyouknowtheshippinglineandagentafter5th,Oct.Bestregards,Vera-Dear-,Kindlyplsadvisethenotifyparty.Belowistheinformationaboutshipment:TheshipfromXiamen,after21dayswillarrivedAmsterdam,thenspend1daytoRotterdambytruck.ETD:Oct.16ETAtoRotterdam:Nov.09TheshipcompanyisOOCL(Benelux)NV.Address:WeenaZuid164-5thFloor,NL-3012NCRotterdam,NetherlandsTEL:(31)102248222FAX:(31)102142627/4121737HYPERLINK"/neth