2023年高級(jí)口試真題及應(yīng)考提示

SpeakingTestPartII

1.CustomerRelations:theimportanceofmakingcustomersfeelvalued

2.Companygrowth:theimportancetoacompanyofcontrollingexpansion

3.Marketing:howtoensurethatagentsmaintainahighlevelofeffectivenesswhenrepresentingacompany

4.TimeManagement:theimportanceofplanningworktimeeffectively

5.ProjectDevelopment:howtoensureinter-departmentalco-operationonnewprojects

6.Purchasing:howtoevaluateandselectnewproducts

7.PersonnelManagement:theimportancetoacompanyofhavingwellmotivatedstaff

8.StrategicPlanning:howtodecidewhethertopurchaseorrentcompanypremises

9.Sales:howtoensurethatpricelevelsfornewproductsaresetappropriately

10.CommunicationSkills:theimportanceofforeignlanguagetrainingforselectedemployees

11.Advertising:howtoselectasuitableagencytohandleacompany'sadvertising

12.Finance:howtodecidewhethertofloatacompanyonthestock-market

13.Marketing:theimportancetoacompanyofofferingitsproductsontheworld-wideweb

14.StaffTraining:howtoevaluatetheeffectivenessofcompanytrainingprogrammes

15.CompanyGrowth:howtodecidewhenitistherighttimeforabusinesstoexpand

16.PublicRelations:theimportancetoacompanyofsponsoringwell-knownpersonalitiesfromtheartsandpopularculture

17.Recruitment:howtoensurethatthebestcandidateforapostisselected

18.InformationManagement:howtoanalyseandmakeeffectiveuseofinformation

19.Sales:theimportanceofbrandimageinensuringthatproductsorservicessellwell

20.Technology:theimportancetoacompanyofkeepingup-to-datewithinternetdevelopments

21.QualityControl:howtoensurethatacompanyconsistentlymaintainsqualitycontrolstandards

22.ProductPromotion:howtomakeeffectiveuseofthemediawhenpromotinganewproductorservice

23.ProductManagement:theimportanceofteamworkfortheeffectivemanagementofprojects

24.HealthandSafety:howtodeveloparesponsibleattitudeamongstafftothehealthandsafetyrequirementsofaccompany

25.Technology:theimportanceofcomputerskillsfortheworkplaceofthefuture

26.Communications:howtoensurethate-mailisusedappropriatelybystaffforinternalandexternalcommunications

27.StaffDevelopment:howtoadministerastaffbudgeteffectively

28.MarketResearch:theimportanceoffindingoutaboutcustomers'habitsandattitudes

29.FinancialManagement:howtoidentifywaysofreducingcostsinacompany

30.Communication:howtoachieveaneffectiveworkingrelationshipbetweendifferentdepartmentswithinacompany

31.Communicationskills:theimportanceofunderstandingculturaldifferenceswhenworkinginaninternationalenvironment

32.PersonnelManagement:theimportanceofprovidingemployeeswithclearjobdescriptions

33.CompanyGrowth:howtoensurethatcompanygrowthproceedsattheoptimumrate

34.TimeManagement:howtomanageaheavyworkloadeffectively

35.HealthandSafety:theimportancetoacompanyofhavingaHealthandSafetypolicy

36.HumanResources:howtoensurethatstaffatalllevelsreceiveappropriatefeedbackonindividualperformance

Samples

CustomerRelations:howtomaintaincustomerinterestinacompany'sproducts

Asisknowtoall,itisveryimportantforacompanytomaintaincustomerinterestintheirproducts.Ithinkacompanyshouldtryeverypossiblewaytoretainitscurrentcustomers.

First,itshouldalwaysmakesurethatitprovidesitscustomerswithqualitygoodsandafter-salesservice.Second,itshouldlayenoughemphasisonthefeedbackfromitscurrentcustomersandtakepromptactiontotakecareoftheirneedsanddemands.Third,ifpossibleitmayprovidesomeincentivestoitsoldcustomers.Forexample,itcangrantacertaindiscounttothemiftheirpurchasesreachacertainamount.Apartfromallthese,acompanyshoulddesignstrategiestoattractnewcustomersandcreatetransactionswiththem,toexpandtheircustomerbase,sotospeak.Thesestrategiesincludeproductdiversificationandupgrading.

Allinall,acompanyshouldtryitsutmosttokeepitscurrentcustomerssatisfiedwithitsproductsandservices,andatthesametimeitshouldstayaheadofthemarketthroughproductandpricingstrategies.

Howtofillakeyvacancy

Inordertofillakeyvacancy,acompanywillusuallyfollowthesamestandardprocedure.

Itwillbeginbyproducinganaccuratejobdescriptionofwhatitwouldlikethesuccessfulcandidatetodo.Fromthis,itcanthenproduceaprofileofthisidealcandidate,whichisalistofskills,experience,attributesandsoon.

Havingproducedthisprofile,thecompanymustthendecideonthebestrecruitmentmethodtocaptureacandidatewiththisprofile.Thismightbeaninternaladvertisementoranexternaladvertisementinanewspaper,ontheInternetsay,evenanagencyorperhapsaheadhunter.

Havingdecidedonthebestrecruitmentmethod,theadvertisementsarethenplacedortheheadhuntercontactedandalistofcandidateswillbethendrawnuptobeputthroughthecompany'srecruitmentprocesses.Thismightbeinterviews,psychometrictestsorevenhand-writinganalysis.Thiswillthenproducetheidealcandidateforthecompany.

Thecompanywillthenhavetonegotiatetermswiththiscandidateand,hopefully,thiswillresultintermswhicharebothaffordableforthecompanyandattractiveenoughtogetthecandidatetheywant.

BackgroundInformation

CareerPlanning:howtoassessthecareeropportunitiesprovidedbydifferenttypesofcompanies

CareerPlanning:

Evenafterajobisofferedandaccepted,careerdecisionsmustbemade.On-the-jobexperiencemayaffectthedesiredpath.Aspiringtoachieveapositionabovethepresentpositionisnatural.Theplannedcareerpathtothatpositionmayinvolveeitheraseriesofpromotionswithinthefirmorswitchingtoadifferentfirm.Whileplanningacareerpathisausefulmotivator,theplansshouldbeachievable.Ifeveryoneplannedtobepresidentofacompany,mostplanswouldnotbeachieved.Thiscancausefrustration.Apreferablecareerpathwouldincludeshort-termgoals,sincesomeultimategoalsmaytaketwentyyearsorlonger.Theuseofshort-termgoalscanreinforceconfidenceasgoalsareachieved.

CareerDevelopment:theimportanceofacquiringarangeofskillsthroughoutyourcareer

Itisimportantapersontohavearangeofskillsinthecourseofhiscareerdevelopment.Whenhehasarangeofskills,heisobviouslymorecompetitivethanthosewhodon'tandthereforehasmorechancesofpromotion.Anditwillbeeasierforhimtofindajoboutsidehiscompanyifheisnotsatisfiedwithhispresentjob.Inaddition,apersonwitharangeofskillsismorelikelytoworkhiswayuptothetopofthecorporateladder.

HumanResources:howtoprovideeffectivesupportfornewmembersofstaff

Training:Theimportanceofacontinuousprogrammeofstafftrainingwithinacompany

StaffManagement:howtoachieveandmaintainhighmotivationamongaworkforce

MotivatingEmployees:Employeestendtobemoresatisfiedwiththeirjobsiftheyareprovided(1)compensationthatisalignedwiththeirperformance,(2)jobsecurity,(3)aflexibleworkschedule,and(4)employeeinvolvementprograms.Firmsshouldofferjobsecurity,compensationthatistiedtoemployeeperformance,moreflexibleworkschedules,andmoreemployeeinvolvementprograms.Totheextentthatjobsatisfactioncanmotivateemployeestoimprovetheirperformance,firmsmaybeabletoahigherproductionlevelbyprovidinggreaterjobsatisfaction.

MarketingResearch

Managerscannotalwayswaitforinformationtoarriveinbitsandpiecesfromthemarketingintelligencesystem.Theyoftenrequireformalstudiesofspecificsituations.Forexample,Toshibawantstoknowhowmanyandwhatkindsofpeopleorcompanieswillbuyitsnewsuperfastlaptopcomputer.OrBaratCollegeinLakeForest,Illinois,needstoknowwhatpercentageofitstargetmarkethasheardofBarat,howtheyheard,whattheyknow,andhowtheyfeelaboutBarat.Insuchsituations,themarketingintelligencesystemwillnotprovidethedetailedinformationneeded.Managerswillneedmarketingresearch.

Wedefinemarketingresearchasthesystematicdesign,collection,analysis,andreportingofdataandfindingsrelevanttoaspecificmarketingsituationfacinganorganization.Everymarketerneedsresearch.Marketingresearchersengageinawidevarietyofactivities,rangingfrommarketpotentialandmarketsharestudies,toassessmentsofcustomersatisfactionandpurchasebehavior,tostudiesofpricing,distribution,andpromotionactivities.

Acompanycanconductmarketingresearchinitsownresearchdepartmentorhavesomeorallofitdoneoutside.Althoughmostlargecompanieshavetheirownmarketingresearchdepartments,theyoftenuseoutsidefirmstodospecialresearchtasksorstudies.Acompanywithnoresearchdepartmenthastobuytheservicesofresearchfirms.

Marketing:theimportanceofpackagingproductsappropriately

Inrecenttimes,numerousfactorshavemadepackaginganimportantmarketingtool.Increasedcompetitionandclutteronretailstoreshelvesmeansthatpackagesnowmustperformmanysalestasks-fromattractingattention,todescribingtheproduct,tomakingthesale.Companiesarerealizingthepowerofgoodpackagingtocreateinstantconsumerrecognitionofthecompanyorbrand.Forexample,inanaveragesupermarket,whichstocks15,000to17,000items,thetypicalshopperpassesbysome300itemsperminute,and53percentofallpurchasesaremadeonimpulse.Inthishighlycompetitiveenvironment,thepackagemaybetheseller'slastchancetoinfluencebuyers.Itbecomesa"five-secondcommercial."TheCampbellSoupCompanyestimatesthattheaverageshopperseesitsfamiliarredandwhitecan76timesayear,creatingtheequivalentof$26millionworthofadvertising.

MarketResearch:theimportanceofdoingmarketresearchbeforelaunchinganewproduct

Sales:Howtosellaproducteffectivelyininternationalmarkets

ProductPromotion:theimportanceofselectingappropriatemembersofstafftoattendexhibitions

Communication:theimportanceinbusinessofmaintainingcontactwithclients

PublicRelations:theimportanceofadequatesupervisionandtrainingofstaffwhodealwiththepublic

Management:Howtorunameetingsuccessfully

TransportManagement:theimportancetoabusinessofanefficientpublictransportsystem

Anydistributionofproductsfromproducerstowholesalersorfromwholesalerstoretailersrequirestransportation.Thecostoftransportingsomeproductscanexceedthecostofproducingthem.Anefficientformoftransportationcanresultinhighercostsandlowerprofitsforthefirm.Foreachformoftransportation,firmsshouldestimatetiming,cost,andavailability.Thisassessmentallowsthefirmtochooseanoptimalmethodoftransportation.Themostcommonformsoftransportationusedtodistributeproductsaretruck,rail,air,water,pipeline.

TransportManagement:theimportanceofusingenvironmentallyfriendlymeansoftransportwheneverpossible

Health&Safety

EmployeeSafety:Firmsensurethattheworkplaceissafeforemployeesbycloselymonitoringtheproductionprocess.Someobvioussafetyprecautionsaretocheckmachineryandequipmentforproperworkingconditions,requiresafetyglassesoranyotherequipmentthatonecanpreventinjury,andemphasizeanyspecialsafetyprecautionsintrainingseminars.

Firmsthatcreateasafeworkingenvironmentpreventinjuriesandimprovethemoraleoftheiremployees.Manyfirms,suchasAlliedSignal,nowidentifyworkplacesafetyasoneoftheirmaingoals.LeviStraussandCompanyimposessafetyguidelinesnotonlyitsU.S.facilitiesbutalsoonAsianfactorieswheresomeofitsclothesaremade.StarbucksCoffeeCompanyhasdevelopedacodeofconductinanattempttoimprovethequalityoflifeincoffee-producingcountries.

LifeSkills:theimportanceofbeingabletocopewithstressinajob

Technology:theimportanceoftrainingstaffinhowtousenewtechnologywhenintroducingitintotheworkplace

SpeakingTestPartIII

SampleDialogues

TimeManagement

[Definition:themannerbywhichmanagersallocatetheirtimewhenmanagingtasks]

Sample

Zhang:Hi,MsWang,youknow,ourcompanyissortofoutofcontrolthesedays.Don'tyouthinkso?

Wang:Yeah.Everythingseemstobeindisorderhereinourcompany.Andthatobviouslyhasalottodowithpoortimemanagement.

Zhang:Youmeanpoortimemanagementhascausedalltheseproblems.Why?

Wang:Whentimeisnotwellplannedwithinacompany,theyusuallydonotallocateblocksoftimetospecifiedtasks.Theydonothaveadefiniteideaofwhentheyshouldcompleteacertaintask.And…

Zhang:AndIthinktheyoftenneglecttheorderingofpriorities.Imeancertaintasksneedourpriorattention.Butinourcompanyeverytaskistreatedonanequalbasis,evenifitisaveryurgenttask.

Wang:That'sthepoint.Sotimeshouldbeplannedaccordingtotheimportanceofthetasksweneedtodealwith.

Zhang:Sowhatdoyouthinkwecandosothattimeismanagedeffectivelyhereinourcompany?

Wang:Youmeanwhatprocedureswecanadopt?

Zhang:Sure.That'swhatourbossisaskingustodo.Right?

Wang:Right.Ithinkwe'vegotalottodo.First,weshouldmakeallthestaffmembersrealizehowimportanteffectivetimemanagementistoourcompany.

Zhang:Yes,Ithinkwecangivetheminstructionintimemanagement,especiallythoseinsupervisorypositions.

Wang:Right,perhapswecanrunafewtrainingprogramsforthem.Ifneed,wemayinvitesomeexpertsfromoutsidetohelpus.

Zhang:Anotherthingwecandoistomakeallthemanagers,oreveneverystaffmember,comeupwithajobdescriptionoftheirown.Inthisway,theycanbeprettysureaboutwhattheyareresponsibleforandwhattheyarenot.

Wang:Yes,that'sagoodidea.AndIthink,thetopmanagersofourcompanyshouldcomeupwithasetofrulesastowhatkindofjobsshouldbegivenpriorityto.Inthisway,wecanmakesurethatimportanttasksaredealtwithfirst.

Zhang:Goodidea.Sotosumup,ourcompanyshouldrunafewtrainingprograms,andeverystaffmembershouldwriteajobdescriptionoftheirown.

Wang:Andrulesshouldbemadeastowhatkindofjobshouldbegivenpriorityto.

RespondingtoCompetition

Zhang:Youknowoursaleshavefallenalotduringthepastquarter.

Wang:Yes,oneofourcompetitorsischargingalotlessthanus.

Zhang:Iknow.Itisanewcompanyinthislineofbusiness.Wereallyneedtodosomethingaboutit.

Wang:Whatdoyouthinkwecando?

Zhang:Ithinkwecanlaunchanadvertisingcampaigntopromoteourproduct.

Wang:Yes,it'sagoodidea.Butthatwillsurelyaddtoourcostandthereforepushupourprice.

Zhang:Iknowwhatyoumean.Priceisamajorconsiderationwhenacustomerdecidesonapurchase.Buttherearecertainlymanyotherconsiderationsontheirpart,forexample,qualityandafter-salesservice.

Wang:Thatmakessense.Oursisahighqualityproductandourafter-salesserviceisgoodenough,Ithink.That'swhywearechargingahigherpricethanourcompetitors.Soweshouldemphasizeourqualityandafter-salesserviceinouradsothat...

Zhang:Sothatpeoplewillknowthehighqualityofourproductandafter-salesserviceandmorepeoplewillbuyourproducts.

Wang:ButIamstillworriedabouttheprice.Youknowcustomersalwayslikelowprices.

Zhang:Yes,indeed.Infact,wecancutdownabitonourprice.Youknowwhensalesincreaseafterouradvertising,wearelikelytoincreaseourprofitevenifwecutdownourpricealittlebit.

Wang:Yes,alowpricehighvolumestrategy.

Zhang:That'sit.Wemayevenconsidersomeotherincentives,suchasacoupontogowithournewspaperad,and…

Wang:AndIthinkwecanofferfreedeliveryforourcustomers.

Zhang:Yes,butwecannotaffordtoofferfreedeliveryforallourcustomers.

Wang:Onlythosewhoarewithinthefreedeliveryarea,Ithink.

Zhang:Yes,Ithinkso.

NewComputerSystem

Wang:Well,youknowourcompanyisconsideringbuyinganup-to-datecomputersystem.

Zhang:Yes,justtoreplacethesystemwe'reusingnow.Ithinkit'sawisedecision.

Wang:Weneedtofindoutwhatnewcomputersystemsareavailablefirst.

Zhang:Yes,sothatwecanchooseonethatismostsuitableforourcompany.IthinkwecanfindsomeinformationfromInternet.

Wang:Yes,butI'mafraidnotalltheinformationontheInternetisreliable.

Zhang:Right,butatleastwecangetsomeinformationaboutthesystemproviders.

Wang:That'sright,butwecanalsofindsomeinformationfromnewspaperadvertisements.Itendtothinktheyaremorereliable.

Zhang:Sure.Ihavethesamefeeling.

Wang:ButIthinkthebestwayistovisitsomeoftheprovidersandhaveface-to-facetalkswiththemsothattheycanknowourneedsandwecanseeforourselveshowtheirsystemswork.

Zhang:Andthenmakeourowndecisionastowhatbestsuitsus.

Wang:Right.Let'sdothat.Andinreplacingtheexistingsystem,Ithinkthereareafewfactorsweneedtotakeintoaccount.First,dowehavetobuyup-to-datecomputersifwedecidetousenewsystems?

Zhang:Ithinkwe'llhaveto.

Wang:Inthatcase,whatshalldowiththesereplacedcomputers?

Zhang:Ithinkwe'llhavetodisposeofthematverylowprices.

Wang:Yes,Idon'tthinkthere'sanyotheralternative.

Zhang:AndalsoIthinkwe'llhavetoretrainourpeople.Ibetnotmanyofthemarefamiliarwiththeup-to-datesystem.

Wang:Yes,solet'srecommendittotheHR.Ithinktheycanrunsometrainingprogramsforthestaffinvolved.

Zhang:Right.Icouldn'tagreemore.

PromotionalVideo

Zhang:Youknow,wearegoingtomakeavideotopromoteourproducts.

Wang:Yeah.Andwearegoingtosendthemtoourpotentialnewclients.Reallyagoodidea,isn'tit?

Zhang:Sure.Whichmembersofstaffshouldbeinvolvedinmakingthevideo,doyouthink?

Wang:Well.IthinkthereshouldberepresentativesfromMarketingbecauseprimarilyitistheirjobtopromotethesales,isn'tit?

Zhang:Yes,andweshouldalsoinvolveR&Dpeople.Youknow,theycertainlyknowmorethantheothersaboutourproducts.

Wang:Theyknowwhatcharacteristicfeaturesofourproductsweshouldpresenttoourclients.

Zhang:Right.Andweshouldassureourpotentialclientsofthehighqualityofourproducts,soIwouldsuggestweincludeQualityControlalso.

Wang:Goodidea.Andpeopleontheafter-salessidetoo.Youknowafter-salesserviceisoneoftheprimaryconcernsofourclients.

Zhang:Good.SoweshallinvolvepeoplefromMarketing,R&D,QCandAfter-Sales.

Wang:Right.Nowwhataspectsofouractivitiesdoyouthinkweshouldincludeinthevideo?

Zhang:There'sreallyalot.Firstofall,Ithinkweshouldletourclientsknowthatoursisanestablishedcompanyintheline.SoIthinkwecanincludethe50thanniversaryofourcompanyinthevideo,and…

Wang:Andourresearchanddevelopmentactivitiestoo.

Zhang:Yes,but…

Wang:Butwhat?

Zhang:Butwecannotgointotoomuchdetailinourpresentation.Youknowit'ssortofbusinesssecret,isn'tit?

Wang:Justenoughtoconvincethemthatoursisofveryhighquality.

Zhang:Andnaturally,wecanincludeourqualitycontrolproceduresandalsoafter-salesservices.

Wang:Andalsowecandemonstrateourproductinthevideo.Don'tyouthinkso?

Zhang:Aneatidea.

CuttingDepartmentalCosts

Wang:Youknowourdepartmentalcostshaverisenalotrecently.

Zhang:Yes,Ithinkweareexceedingourbudget.

Wang:Whatdoyouthinkarethereasons?

Zhang:Ithinktherearemanyreasonsforthis.Youknowlastmonthwerunaseriesofpromotioncampaigns.That'salotofmoney,isn'tit?

Wang:Yes,butIthinkwespenttoomuchonthat.Imeanwecouldhavespentless.

Zhang:UhUm?

Wang:Youknowwehavebeentravelingalotaroundthecountry.Andmostofustravelbyair.

Zhang:Youmeansomeofthetravelsarenotnecessary.

Wang:Exactly.Youknow,someoftheface-to-facetalksmaysimplybereplacedbyemailcommunication.

Zhang:There'salotinwhatyou'vesaid.Ithinkweshouldmakefulluseofourmodernfacilitiesandsavesomeexpensivetravels.

Wang:Notonlythat.Ithinkmodernfacilities,likecomputers,shouldbemadefulluseofwithinthecompany,too.Imeanalotofmoneycouldhavebeensaved,ifwehaddonethat.

Zhang:Whatdoyoumean?

Wang:Yousee,eachmonthwespendagoodlotofmoneyonofficesupplieslikeprintpaper.

Zhang:Yes,someofthemanagersalwaysaskforprintoutsinsteadofretrievinginformationfromthecomputersystem.

Wang:Especiallythoseseniormanagers,whoareusuallyolderthanothers.Theyaresimplynotaccustomedtotheadvancedcomputersystem.

Zhang:Andyoungpeoplearealsoresponsiblefortheincreaseincosts,too.Youknowmanyofthemoftenkeeptheircomputersonforthewholenight.

Wang:Andveryoftentheyforgettoturnofflightswhentheyleavetheiroffices.

Zhang:So,somethingmustbedonebeforethingsbecomeanyworse.

Wang:Right.Ithinkweshouldoffersomeincentivestothosewhosavecostsintheirjobs.

Zhang:Likewhat?

Wang:Likeaquarterlyawardforthem.

Zhang:AndpersonallyIseeanabsoluteneedforatrainingcourseforourstaffmembers.

Wang:Oncomputers?

Zhang:Yeah.Sothattheycanmakebetteruseofthem.Andinthisway,Ibelievewe'llbeabletobringdownourcosts.

CorporateImage

Wang:Youknowwearegoingtorunaseriesofactivitiesforthelocalcommunity.

Zhang:Yes,justtoimproveourcorporateimage.Butwhatdoyouthinkwecandoforthecommunity?

Wang:Ithinkwecandosomethingfortheneedypeople.

Zhang:Youmeanwecancontributetothelocalcommunitycharity.

Wang:Exactly.Andapartfromthat,Ithinkwecouldsponsorafewprogrammesofentertainment.

Zhang:Likeanorchestraorasingingperformanceorsomething?

Wang:Yeah.AndIthinkweshouldalsodosomethingfortheprimarypupils.Youknowhowimportanttheyarenowadays.

Zhang:Yeah.Wemayprovidethemwithsomeschoolthings.

Wang:Youmeanschoolthingstheycanbuyanywhereorthosemadetoourspecialorder?

Zhang:Ithinkwecanhavethemmadetoourorder,withournameorlogoonthem.

Wang:Alltheseshallbenefitusinmanyways.

Zhang:Yes.Obviously,theyhelpestablishafavorablecorporateimage.

Wang:Yes,morepeopleinthecommunitywillcometoseeusasacompanywillingtohelpthem.

Zhang:Yeah,andinthiswayourcustomerbaseshallbereinforcedandexpanded.

CustomerInvolvement

Wang:Youknowourmanagementhasdecidedtogetourcustomersinvolvedinourrangeandqualityofproducts.

Zhang:That'saverygoodidea.Customers'opinionsarereallyimportanttousifwewanttostayaheadinthemarket.Buthowtogettheiropinions?

Wang:It'scertainlynoteasy.IthinkwecandothatthroughtheInternet.Wecaninviteourcustomerstoemailustheiropinionsaboutourproductswhenevertheyhaveany.

Zhang:ButnotallthecustomershaveaccesstotheInternet.

Wang:No,ofcoursenot.Ibetwecantakeadvantageofourhelplineservice.

Zhang:Yes.Andwecanalsodesignaquestionnaireforthispurpose.Andgiveittoourcustomerswhentheybuyourproducts,

Wang:Good.Butthen,howcanwemakeuseoftheiropinionswhenwehavegotthem?

Zhang:WecanpassthemontoR&DandQC.Ithinkit'smostlytheirjobtodiversifyourproductsandimprovetheirquality.

Wang:Yes.IthinkR&Dcantakeintoconsiderationthefeedbackfromthecustomerswhentheytrytoupgradeourproductsordevelopnewproducts.

Zhang:AndQCcanhaveabetterideaastohowtoensureourqualityorhowtomakeitevenbetter.

FactorySite

Wang:Youknow,ABC&Co.Ltd,oneofourclientsintheUK,isconsideringbuildingafactoryinShanghai.

Zhang:Yes.Ithinkit'sawisedecision.Moreandmoremultinationalcorporationsarecomingheretoinvest.

Wang:Theywanttoknowwheretobuildtheirfactory.Haveyougotanythinginmind?

Zhang:Well,IthinktheycouldbuildtheirfactoryinPuDongHigh-Tech&Developmentarea.

Wang:Yeah.It'saveryniceplace,withaveryfriendlyinvestmentenvironment.

Zhang:Yousaidit.Theyprovidefirst-rateserviceforforeigninvestors.Andthetrafficthereisreallyconvenient.

Wang:Andtherearequitealotofpreferentialpoliciesforforeigninvestors.

Zhang:Butthefeeforlanduseisabittoohighthere.

Wang:Yeah.That'sabouttheonlythingsomeoftheforeigninvestorscomplainabout.

Zhang:IhearsomeofthedevelopmentareasaroundShanghai,likethoseinKunshanandSuzhou,arealsogoodandtheychargeamuchlowerfeeforlanduse.

Wang:SoABC&Co.Ltdcouldalsoinvestinthosecities.

Zhang:Ithinkso.Andwhatdoyouthinkthecompanyneedtoknowaboutworkpracticesinourcountry?

Wang:There'squiteanumberofthings,Ithink.

Zhang:Likewhat?

Wang:Ithinktheyshouldgettoknowifthereisanyrestrictionontheemploymentofthelocalpeople.

Zhang:Andespeciallythepoliciesinrelationtotheovertimeandpaidholidays.

Wang:That'sright.

LanguageAudit

Zhang:Youknowwearegoingtomakeasurveyofallourstaffmembersintermsoftheirforeignlanguageskills..

Wang:Goodidea.Thiswillbebeneficialtoboththemanagementandthestaffmembersthemselves.

Zhang:Yes,thatmakessense.Buthowcanweconvincethestaffmembersthatthesurveywouldbebeneficialtothem?

Wang:Idon'tthinkit'sdifficult.Justletthemknowthatwearerunningaseriesoftrainingclassesforthem.Asurveyoftheirskillsinforeignlanguagewillhelpusplacetheminaclassappropriateforthem.

Zhang:AndIthinkthatweshouldalsogetacrosstothemthatwearethinkingofassigningsomesalesrepstotheStates.ThosewhoseEnglishisbetterthantheothershaveabetterchancetobechosen.

Wang:Ithinkthatwillbeconvincingenough.Andwe'veactuallytoucheduponthequestionofhowtoputintousethesurveyresults.

Zhang:Yeah.AndIthinkthere'smoreusesthatwecanputtheresultsinto.Forexample,someofourstaffmembershavebeencomplainingaboutourforeignlanguagetextbookbeingtoodifficult.Thisway,weshallbeabletocompilebooksappropriateforthem.

Wang:Good.Anditalsohelpsusinplacingourstaffmembers.Youknow,someofthepositionsneedpeoplewithbetterforeignlanguageskillsthanothers.

Zhang:Yes,indeed.

Jobsharing

Wang:Youknow