應(yīng)聘外資企業(yè)的面試問答寶典

應(yīng)聘外資企業(yè)的面試問答寶典關(guān)于應(yīng)聘者的領(lǐng)導力量

Tellmehowyouwentaboutsettingthegoalsforyourteammembersandgainingcommitmentfromthem.

通過這一問題,主考官主要想了解應(yīng)聘者是如何通過設(shè)置團隊目標來領(lǐng)導自己的團隊,以及實行了何種方法或手段來引導團隊成員實現(xiàn)目標。在回答這一問題時,應(yīng)聘者應(yīng)當使用恰當?shù)睦?充分說明自己擅長制定團隊目標并領(lǐng)導團隊成員實現(xiàn)目標。以下回答針對的是如何勝利地為銷售團隊制定目標,以及制定目標會帶來怎樣的好處。

[詳細任務(wù)]Ineededtosetthesalesteamobjectivesforthenextyear.[執(zhí)行步驟]Ireferredtothesalesdepartmentgoalsforthenextyeartodecidewhichactivitiesandtasksourteamshouldconcentrateon.Iclearlycommunicatedtherelationshipbetweenourteamgoalsandthedepartmentgoalstomyteammembersandexplainedwhichactivitieswouldbestresultinachievingthesegoals.[完成結(jié)果]Themembersreallybenefitedfromhavingaclearideaoftheteamgoalsandhowwecouldcontributetoachievingthem.Havingcleargoalsmeanttheywereabletoseehoweachofthemwasanessentialpartoftheteamssuccess,andthismotivatedthemtowardsachievingthegoals.

關(guān)于應(yīng)聘者的決策力量

Tellmeaboutanimportantdecisionyoumadeinyourpreviousjob.

通過這一問題,主考官想要了解的是應(yīng)聘者能否作出思維縝密的決策,是否具備堅決的決策力量。在回答這一問題時,應(yīng)聘者首先應(yīng)當分析各種影響自己決策的因素,然后權(quán)衡各種選擇,最終作出最妥當?shù)臎Q策。以下參考回答是關(guān)于如何更經(jīng)濟地為公司選購原材料。

[詳細任務(wù)]Iwasinchargeofthepurchaseofrawmaterialsforourcompany.[執(zhí)行步驟]Wealwaysorderedamonthssupplyatatimetokeepinventorycostslow.Ihadtodecidewhethertokeepdoingthisorbuysixmonthssupplyandgetadiscountfororderingsuchabigvolumeandescapepossiblefuturepriceincreases.Ididsomeresearchandfiguredoutthatwecouldreduceourcostsbybuyingforsixmonths,especiallysincetheamountweusedremainedpracticallyunchangedmonthonmonth.[完成結(jié)果]ItturnedoutthatIwasright,andthepricesincreasedquitealotduringthosesixmonths.

關(guān)于應(yīng)聘者解決問題的力量

Describeathornyproblemyouhadtosolveinyourlastjob.

這個問題旨在考查應(yīng)聘者識別問題、分析問題和解決問題的力量。應(yīng)聘者首先應(yīng)從自己的工作經(jīng)受中查找一個與所應(yīng)聘職位親密相關(guān)的實例,然后說明自己是如何處理這一問題的,并對處理結(jié)果加以描述。此外,應(yīng)聘者選擇的實例最好是自己勝利解決的問題。以下參考回答是關(guān)于如何勝利處理客戶對質(zhì)量低劣產(chǎn)品的投訴。

[詳細問題]LastJuly,wewerereceivingalotofcomplaintsaboutthepoorqualityofourproducts.[解決措施]ImetwiththestaffconcernedintheQualityControlDepartmentanddiscoveredthattheproblemseemedtobewiththepoorrawmaterialsfromourvendors.Iinvestigatedandfoundthatthesystemforcheckingthequalityofrawmaterialswasoutdated.Then,anup-to-datesystemforcheckingthequalityofrawmaterialswasquicklyintroduced.[處理結(jié)果]Thissortedouttheproblemandwehadfewercomplaintsfromourclients.

關(guān)于應(yīng)聘者的創(chuàng)新力量

Tellmeaboutasuggestionthatyouhaverecentlymadetoyourmanager.

這一問題是用來了解應(yīng)聘者是否具備樂觀主動的創(chuàng)新思維力量,是否能夠為公司供應(yīng)一些有益的創(chuàng)意。應(yīng)聘者從過去的工作經(jīng)受中搜尋的相關(guān)案例,要能說明自己能夠樂觀主動地為公司供應(yīng)有益于公司進展的建議。以下參考回答是關(guān)于如何說服上司為選購部的員工供應(yīng)一次有關(guān)即將上市的新產(chǎn)品的培訓。

[詳細問題]IworkedinthePurchasingDepartmentandthecompanywaslaunchinganewproduct.TheSalesDepartmenthadin-depthtrainingonit,butwehadnone.[解決建議]IsuggestedthatthePurchasingDepartmentshouldalsoreceivethetrainingsothatwewouldbetterunderstandwhatcomponentsshouldbepurchasedandbeabletoaskourvendorssomewisequestions.Itwasagreedthatwewouldallundergoashortversionofthetraining.[處理結(jié)果]Thismeantthatwecoulddealprofessionallywithourvendorsanditalsomotivatedus,feelingpartofthelaunchexcitement.

關(guān)于應(yīng)聘者的溝通力量

Describeasituationwhereyounegotiatedwithyourmanagertoreachanagreement.

通過這一問題,主考官想要了解應(yīng)聘者是否具備明確傳遞信息的力量以及為獲得雙贏結(jié)果的溝通力量?；卮鹪搯栴}時,應(yīng)聘者應(yīng)首先簡潔介紹詳細問題,然后具體闡釋自己如何以合作的方式和態(tài)度與對方一起商討問題,以及自己如何以充分的論據(jù)說服對方接受自己提出的解決方案;最終簡述一下處理的結(jié)果。以下參考回答是關(guān)于如何說服主管為其下屬完成項目任務(wù)供應(yīng)更多的時間。

[詳細問題]Mysupervisorgavemeanunreasonabledeadlinetocompleteaproject.[解決方案]Iaskedhimhowhehadcomeupwiththedeadline.Hesaidthatitwasbasedonhisdeadlinetopresenttheprojecttohislinemanager.Then,Idetailedeverystepthatneededtobetakentocompletetheprojectandhowlongeachstepwouldrealisticallytake.Afterthat,wediscussedpossiblewaysofreducingthesetimeframes,andIsuggestedallocatingmoreresourcestotheproject.Finally,Iwasaskedtoputtogetheraprojectproposalthatcoveredwhatwehaddiscussedandhewouldusethistonegotiatewithhislinemanagerforamorerealistictimeline.[處理結(jié)果]Theresultwasthatwewereabletosettleonaplanthatworkedforbothofus.

關(guān)于應(yīng)聘者的組織策劃力量

①Tellmeaboutatimewhenyouhadtoplanandcoordinateaprojectfromstarttofinish.

②Describeasituationinwhichyouhadtoscheduleyouractivitiestomeetanobjective.

問題①要求應(yīng)聘者舉例說明自己過去曾策劃和協(xié)調(diào)的一個完整的工作項目。

問題②要求應(yīng)聘者描述一下自己是如何支配工作進度,從而實現(xiàn)一個詳細的目標的。兩個問題的設(shè)置旨在考察應(yīng)聘者設(shè)置項目目標、支配項目工作進度、處理項目詳細任務(wù)的力量。通過這些問題,還可以考察應(yīng)聘者是否具備合理調(diào)配資源并有效安排任務(wù)以實現(xiàn)目標的力量。

①[詳細任務(wù)]Iheadedupaprojectwhichinvolvedsalespersonnelandengineers.[執(zhí)行步驟]Iorganizedameetingtogeteveryonetogethertobrainstormandgethisorherinput.FromthismeetingIdrewupaplan,takingthebestoftheideas.Iorganizedteams,balancingthemixtureoftechnicalandnon-technicalpeople.Wehadadeadlinetomeet,soIdidperiodiccheckswiththeteams.Afterthreeweeks,wewereexceedingexpectations,andwereabletobeginimplementationoftheplan.[完成結(jié)果]Itwasagreatsuccess,andIwascommendedformyleadership,butIwasmostproudoftheteamspiritandcooperation.

②[詳細任務(wù)]Ihadtocompleteatechnicalreporteverymonth.Thisinvolvedcollectingalargeamountofinformationfromdifferentdepartments.[執(zhí)行步驟]Ischeduledallthedatacollectingtasks.EachdepartmentwasgivenamonthlydeadlinetosubmitinformationtomeandIscheduledreminderstobesentoutbeforethedeadline.Isetasideatimeinmydiaryeachmonthtocheckalltheinformation.ThenIallocatedtimeforwritingupthereport.[完成結(jié)果]ThisworkedwellandIcomfortablymetmydeadline.

關(guān)于應(yīng)聘者的團隊合作力量

①Whatkindsofpeopledoyouhavedifficultiesworkingwith?

②Describeatimewhenyoudemonstratedtheabilitytobeaneffectiveteammember.

問題①要求應(yīng)聘者詳細說明和哪一類人共事有困難。通過這個問題,主考官想從側(cè)面了解一下應(yīng)聘者的團隊合作力量。應(yīng)聘者在回答這一問題時,比較明智的選擇是照實敘述自己不擅長與某類人共事,但盡量將回答的重心放在如何勝利地與此類人溝通方面。應(yīng)聘者可以首先簡述自己不愿和這類人共事的緣由,然后說明自己如何樂觀與他們溝通并取得共識,從而解決問題,最終別忘了強調(diào)自己從中學到的東西。

問題②旨在考察應(yīng)聘者是否具備與新團隊成員培育良好合作關(guān)系并為團隊作貢獻的力量。應(yīng)聘者應(yīng)舉例說明自己是如何與新團隊成員樂觀溝通培育良好關(guān)系,以及自己是如何理解團隊目標并為團隊作出重要貢獻的。

①[詳細問題]InmylasttwojobsIhaveworkedwithpeoplefromdifferentbackgroundsandcultures.TheonlytimeIhaddifficultywaswithpeoplewhoweredishonestaboutworkissues.[解決措施]Iworkedwithonemanwhowastakingcreditfortheworkthathisteamaccomplished.Ihadanopportunitytotalkwithhimonedayandexplainedhowhewasaffectingthemorale.Hebecameveryupsetthatotherssawhimthatway,andsaidhewasunawareofhisbehaviororthereactionsofothers.[處理結(jié)果]Hisbehaviorchangedafterourtalk.WhatIlearnedfromthatexperienceisthatsometimeswhatweperceiveaboutothersisnotalwaysthecaseifwecheckitout.

②[詳細問題]Iwastransferredtoanewteamatmylastcompany.Theteammemberswerenotwelcoming,andIwasnotincludedintheirmeetingdiscussions.[解決措施]Iaskedeachteammembertotalktomeabouttheirexpectationsofmeaspartoftheirteam.IexplainedthatIunderstoodtheirreluctancetotrustandacceptmestraightaway,butIwantedtomakepositivecontributionstotheteam.Wediscussedteamobjectives,individualrolesandworkingstylesandstartedtodeveloparapportwitheachother.ImadesurethatIaskedfortheiradviceandfeedbackinitially,andgraduallyIearnedtheirtrust.[處理結(jié)果]Theteamlearnedtobemoreflexibleintheirapproachtonewstaffmembers,andIlearnedthatonehastoearntrustandacceptance.Ourteamworksreallycohesivelytowardsitsgoalsnow.

關(guān)于應(yīng)聘者的`抗壓適應(yīng)力量

①Tellmeabouthowyouworkedeffectivelyunderpressure.

②Tellmeaboutatimewhenyouhadtoquicklyadjustyourworkprioritiestomeetchangingdemands.

問題①要求應(yīng)聘者描述一下自己如何在壓力下勝利完成工作。通過這個問題,主考官想了解應(yīng)聘者是否能在壓力巨大或工作條件困難的狀況下勝利完成工作任務(wù)。回答這種問題,應(yīng)聘者要舉出實例,著重強調(diào)自己具備鎮(zhèn)靜冷靜地面對壓力的素養(yǎng),并懂得如何為自己減壓。

問題②考察應(yīng)聘者是否具備為滿意不同的工作需求而調(diào)整工作重心的力量。應(yīng)聘者在回答這一問題時,應(yīng)舉出代表性的例子強調(diào)自己能夠有效調(diào)整自己,以適應(yīng)不同環(huán)境下的工作,同時履行不同職責。

①[詳細任務(wù)]WhileattheKDCfactory,wewerefacedwithasuddenandbigorderincreaseforthepowertools.Itwasforanewcustomerandurgent.[執(zhí)行步驟]Iimmediatelysatdownwiththeproductionsupervisorandmanager.Wewereabletomakeaworkableplanthatguaranteedmaterialswereavailableandmettheproductiondeadline.Wealsopaidafewvisitstothiscustomertomakesurethatwecompletelyunderstoodtheirneeds.[完成結(jié)果]Whileitwaschallengingandinvolvedlonghours,thepay-offwasasignedcontractwiththisnewcustomer.

②[詳細任務(wù)]IwasinthemiddleofplanninganewproductlaunchforthecompanywhenIwasaskedtoprepareafeasibilityreportforabigprojectweweretenderingfor.[執(zhí)行步驟]ImadeanoutlineoftheinformationIneededimmediatelyforthereportandassignedaportiontoeachofmystaff.Ispentthenextcoupleofdaysdrawingupschedulesofthetasksthatneededtobecarriedouttocompletethereportandmeetingwithstaffmemberstobriefthemandgetfeedback.Iwasthenabletorefocusoncompletingthenewproductlaunchontime.[完成結(jié)果]Thefeasibilityreportwascompletedontimewithgreateffortsmadebyeachstaffmember,andIdidntmissthedeadlineofthenewproductlaunch.

關(guān)于應(yīng)聘者在注意細節(jié)和工作標準方面的力量

①Describewhatyoudidtocontrolmistakesinyourwork.

②Tellmeaboutatimewhenyouwerenotsatisfiedwithyourworkperformance.Whatdidyoudoaboutit?

問題①要求應(yīng)聘者描述一下自己是如何掌握工作中的失誤的。通過這一問題,主考官想了解應(yīng)聘者是否能全面關(guān)注工作任務(wù)中各方面的細節(jié),并精確?????無誤地完成任務(wù)。應(yīng)聘者在回答該問題時,應(yīng)強調(diào)自己是一個嚴格、細心的人,在工作中非常注意細節(jié),并且常常檢查細節(jié)方面的問題,從而能有效杜絕失誤的消失。

問題②要求應(yīng)聘者舉例說明對自己工作表現(xiàn)有哪些不滿足的地方。主考官想通過這一問題了解應(yīng)聘者如何為自己制定詳細的工作標準,以及在工作消失問題時能否準時予以訂正。在回答該問題時,應(yīng)聘者應(yīng)強調(diào)自己始終為自己的工作設(shè)置特別高的標準,一旦發(fā)覺工作表現(xiàn)不符合標準時,總是樂觀地實行措施,彌補不足之處。

①[詳細任務(wù)]InmylastpositionIhadtomakealltheconferencearrangementsformylinedirector.[執(zhí)行步驟]Ilistenedcarefully,wrotedownwhatheneededandthenreaditbacktohimtoconfirmthatIhadeverythingright.Iwouldalsofollowupwithadetailedemailtocheckagain.OnceIhadmadethearrangementsIwouldsetupatimetogethisfeedbackandcheckIhadeverythingheneeded.Ithenfollowedthisupwithanemailwithalltheconfirmeddetails.[完成結(jié)果]Thiswastime-consumingforbothofus,butitmeantthatnoerrorsweremadeinthearrangements.Itwouldhavebeenfrustratingandcostlyn