酒店客房英語及酒店餐飲部新人入職培訓(xùn)

Partone:generalexpressionsGoodmorning(afternoon,evening),sir(madam).早上好（下午、晚上好），好，先生（夫人）Howdoyoudo?(--howdoyoudo?)您好！Hello(orhi)!您好！Howiseverything(withyou)?（您的）一切都好嗎？Howareyougettingon(oralong)thesedays?這幾天過得怎么樣？Howareyou?(-Fine,thankyou.andyou?)您的身體好嗎？Glad(nice)toseeyou.見到您很高興。Welcometoourhotel.歡迎到我們的酒店來！It’snicetomeetyouagain,Mr.Johnson.再次見到您太好了，約翰遜先生。Good–bye.(orbye-bye)再見！Goodnight.晚安（晚間告別用）Haveagoodrest.祝您休息好！Seeyoulater(tomorrow).以后（明天）見！Hopetoseeyouagainsoon.希望不久再見到您！Haveagoodtime.祝您過得愉快！Wewishyouapleasantstayinourhotel.愿您在我們飯店過得愉快！Pleasedon’tleaveanythingbehind.請不要遺忘你的東西。Mind(orwatch)yourstep!請走好！Wewishyouapleasantjourney.祝您旅途愉快！Haveanicetrip!一路平安！Allthebest!萬事如意。Takecare!多保重！Goodluck!祝您好運(yùn)！Thankyou(verymuch)謝謝您（非常感謝）。Thanksalot.多謝。Thankyouforcoming.謝謝您的光臨。Thankyouforstayinginourhotel.感謝您在我們飯店下榻。I’mverygratefultoyou.非常感謝您。It’sverykindofyou.謝謝，您真客氣。Youare(most)welcome.不用謝，不用客氣。Notatall.不用謝。Don’tmentionit.不用謝。Mypleasure.(orwithpleasure)很高興能為您服務(wù)。Gladtobeofservice.很高興為您服務(wù)。Atyourservice.樂意為您效勞。I’msorry.很抱歉。Excuseme.對不起。I’mterriblysorry.It’smyfault.非常抱歉，那是我的過錯(cuò)。I’mawfullysorryformycarelessness.對于我的粗心大意我非常抱歉。Sorrytohavekeptyouwaiting.對不起，讓您久等了。Sorrytointerruptyou.對不起，打擾了。That’sallright.這沒什么。Itdoesn’tmatter.沒關(guān)系。Nevermind.不要緊，沒關(guān)系。Let’sforgetit.算了吧！WhatcanIdoforyou?我能為您干點(diǎn)什么？CanIhelpyou?我能為您干點(diǎn)什么？IsthereanythingIcandoforyou?有什么能為您效勞的嗎？Justamoment,please.請稍等一下。Don’tworryaboutit別擔(dān)心。Ibegyourpardon?(orPardon?)對不起，請?jiān)僬f一遍好嗎？Youarewantedonthephone,Mr.Bellow.貝羅先生，有您的電話。Whoisspeaking,please?請問您是誰？（電話用語）I’llswitchyoutoRoom1120.我馬上給您接301房間。Whatnumberareyoucalling?請問對方什么電話號碼。Whowouldyouliketotalkto?請問受話人姓名？Couldyouholdtheline,please?請（拿著話筒）稍等一會好嗎？Herearecomelettersforyou.這是您的信。Whatashame!多可惜！I’msorrytohearthat!聽到這事我很難過。Weareallsorrytohearofyourillness.聽說您病了都很擔(dān)心。There,there,Nowtrynottogettooupsetaboutit.好啦，不要為這事太煩惱了。Iwishyougoodhealth.祝您健康。Letmewishyoueverysuccess.祝您一切順利！HappyNewYear!新年快樂！MerryChristmas!圣誕節(jié)快樂！Happybirthdaytoyou!祝您生日快樂！Congratulations!祝賀您?。ü玻㎝yheartycongratulations!衷心祝賀您！Asyouwish(orlike)隨您的便。Certainly.當(dāng)然可以。Ofcourse.當(dāng)然可以。Goaheadanddowhatyoulike.干吧，你喜歡干什么就干什么。I’msorry,that’snotallowed.對不起，這是不允許的。No,I’mafraidnot.不，恐怕不行。Outofthequestion,I’mafraid.恐怕不可能。Walkstraightahead.一直往前走。Turnleft(right).往左（右）轉(zhuǎn)。Goupstairs(downstairs).上（下）樓。Takethelifttothethirdfloor.乘電梯到三樓。Theliftsareinthelobbynearthemainentrance.電梯間在大廳靠大門外。Thebellmanwillshowyouthewaytothebanquethall.大堂服務(wù)員將領(lǐng)您去宴會廳。Thereisawashroomattheendofthecorridor.洗手間在走廊盡頭。Thepostandcableserviceisoppositethebar.郵電所在酒吧對面。Thebankisnexttotheshop.銀行在小賣部隔壁。Youcangetyourmoneychangedatthecashier’sdesk.你可以收銀外兌換錢。Howmuchwouldyouliketochange?你要兌換多少呢？Theratesofexchangeareontheboardthere.兌換率寫在那這的黑板上。Therearesomelocalproductsonsalehere.這里出售一些地方產(chǎn)品。It’ssoldbyweight(yard,meter…)這個(gè)按重量（碼，米……）計(jì)價(jià)出售。Sorry,it’ssoldout.對不起，賣完了。Howdoyoulikethis?您看這個(gè)怎么樣？Whataboutthatone?你看那個(gè)好嗎？Hereisyourchange.這是找您的錢。Hereisyourreceipt.這是你的收據(jù)。Airmailorordinarymail?是航空信還是平信？Anairmailletterforabroadis$1.60.寄往國外的航空信需1.60元。Thetravelagencyinthehoteltakesallkindsofbooking.飯店的旅行社代辦各種預(yù)訂票。Pleasedon’tsmokehere.請不要在這里抽煙。Parttwo:reception&housekeepingservice第二部分：總臺及客房服務(wù)。Whatkindofroomwouldyoulike(orprefer)?Doyouwantasingleroomoradoubleroom?你想要單人房還是雙人房？Wouldyoulikearoomwithbathorshower?您想要浴缸的還是淋浴的房間？Howlongdoyouplantostayhere?你打算住多久？Forhowmanynights你要住幾個(gè)晚上？Howmanypeoplearethereinyourparty?你們一起有幾個(gè)人？Icanbookyouasingleroomwithshowerforthe26th.我可以為您在26日訂一個(gè)帶淋浴的單人間。Whattimewillyoubearriving?您將何時(shí)到達(dá)？Unfortunately,wearefullybookedforthe21st遺憾的是21日的客房全部訂滿。Wewon’tbeabletoguaranteeyouaroomforMay6th.我們不能保證5月6日給您一個(gè)房間。Forasingleroomthepricewouldbe35dollars單人房的價(jià)格是35美元。Thereisasmallchargeof25centsadayextra.每天要收25美分附加費(fèi)。There’sareductionforchildren.兒童可以減價(jià)。Couldyoufillinthisform,please?請?zhí)顚戇@份表格。Couldyousignyourname,please?請簽上您的姓名。Givemeyourpassport,please,Weneeditforregistration.請把護(hù)照給我，我們登記時(shí)需要。Haveyougotanyidentification?你有身份證嗎？MayIseeyourpassport,please?請把護(hù)照給我。Wouldyoupleasecompletethisregistrationform?請您填寫這張登記表好嗎？What’syouroccupation,please?請問您的職業(yè)？What’syournationality,please?請問您的國籍？What’syouraddressinyournativecountry,please?請問您在本國的住址？Yourroomnumberis246onthesecondfloor.您的房間號碼是二樓的246室。Number246isanair-conditionedroomwithaprivatebath.246號是帶空調(diào)和獨(dú)用浴室的房間。Here’syourkeycard.這是您的匙牌。Here’syourkeytoRoom246.這是您246號房間的鑰匙。I’llgettheportertotakeyourluggageup.我會叫行李員把您的行李搬上去。Theporterherewilltakeyourluggageandshowyoutheway.We’llextendthereservationforyou.我們可以為您延長預(yù)訂。We’llmakethechangeforyou.我們可以給您換個(gè)房間。Youmaykeeptheroomtill3p.m,ifyouwish.如果您愿意，可以將房間保留到下午三點(diǎn)。Howmuchlongerwouldliketostay?您想再住多久？Ifyouwanttokeepyourroomthisafternoon,we’llhavetochargeyou50%oftheprice.如果您需要再住一個(gè)下午，我們要向您收50%房費(fèi)。I’mafraidyou’llhavetovacateyourroomby11.恐怕要請您在十一點(diǎn)以前搬出房間了。Areyoucheckingouttoday,Mr.Smith?Wouldyouliketovacateyourroomnow?您今天要退房嗎？Yourbilltotals$665.您的帳單合計(jì)655美元。Thatmakesatotalof$665.總計(jì)是655美元。Thatcomesto$665altogether.共計(jì)655美元。Hereisyourbill.Wouldyoupleasecheckit?這是您的帳單，請您過目。Thatchargeisfordrinkstakenfromthemini-bar.那筆錢是您從房間冰箱里取用飲料的費(fèi)用。Youroverseastelephonecallisincludedinthebill.您的國際長途電話費(fèi)用包括在這個(gè)帳單里。Theservicechargeisincludedinthisbill.這個(gè)帳單包括報(bào)務(wù)費(fèi)。Howwouldyouliketosettleyourbill(oraccount)?Inwhatformwillpaymentbemade?您準(zhǔn)備以何種方式付帳。Areyougoingtopayincashorbycreditcard?您準(zhǔn)備用現(xiàn)金還是信用卡付款？Weacceptthefollowingcreditcards,….I’msorry,wedon’tacceptpersonalcheques.Alllftheroomshavephones.所有房間都有電話。Ifthere’sanythingyouneed,justringreception.如果您需要什么，就打電話給服務(wù)臺。Ifthere’sanythingforthelaundry,justleaveitinthelaundrybaginyourroom.如果您有衣物要送洗衣房，只要把它放在您的房里的洗衣袋里就行了。Washinghandedinby9:30a.m.,willbereturnedtoyoubefore5:30p.m.onthesameday早上9：30以前送去洗的衣服，當(dāng)天下午5：30以前能送回來。Ifyouwishtohavebreakfastinyourroom,askforroomserviceonthephonRoomserviceisavailablefrom6a.m..Hereisabrochureexplaininghotelservices這里有個(gè)小冊子介紹飯店各項(xiàng)服務(wù)。Ifyouneedanything,justpressthecallbutton.如果您要什么，就按這個(gè)喚人按鈕。Youcanmakealongdistancecallfromyourroom.您可以從您房間里打長途電話。Ifyouwantataxi,youcanaskthereceptiontogetoneforyou.如果您要出租汽車，您可以請服務(wù)臺為您叫一輛。Thepanelattheheadofyourbedhasanautomaticwakingdevice.您床頭的臺子裝有自動叫醒器。Wehaveacomputerwake-upservice.我們有電腦叫醒服務(wù)。Ifyouwanttohaveyourroomcleanedextraquickly,pleasehangtheCleaningSignonthedoor.如果您希望您的房間早些整理好，請將這“請打掃”的牌子掛在門上，Thereisarecreationcenteronthegroundfloor.一樓有一個(gè)娛樂中心。Youcanplaybillards,tabletennisandbridgeorgobowling.您可以打臺球，乒乓球，橋牌和保齡球。Apartfromtherecreationcenter,wealsohaveahealthclubonthesecondfloor.除了娛樂中心外，二樓還有健身房。Wehaveasaunabathwithamassageservicethere,too.在那里還有桑拿浴室并提供按摩服務(wù)。Wedonotchargefortheuseofthehealthclub.進(jìn)健身房不收費(fèi)。Sportsfacilitiesareavailablefreeofcharge.運(yùn)動器械是免費(fèi)提供的。Ourchargeforsportsfacilitiesisfourdollarsperhour.運(yùn)動器械以每小時(shí)四元的標(biāo)準(zhǔn)收費(fèi)。ShallIturnthecoolingup?我是不是把冷氣開大些？ShallIturntheheatingdown?我是不是把暖氣關(guān)小些。YourbagswillbekeptattheBellCaptain’sDesk.您的包將存放在行李部。CouldyourcomedowntotheBellCaptain’sDeskwithyourclaimtagtopickupyourbags?請您拿著行李牌，來行李部取您的包。We’lltryourbest,butIcan’tguaranteeanything.我們當(dāng)盡力而為，但我不能保證什么。Theremustbesomemisunderstanding.這里面可能有誤會。I’llsoonhavesomethingarrangedforyou.我盡快為您作些安排。Becauseofthebadweather,theeveninggardenwon’tbeopentoday.因?yàn)樘鞖獠缓茫裉煲够▓@不開放。It’snecessaryforhimtopayforthedamage.他必須賠償損壞。Ipromisetoattendtothematterpromptly.我一定立即處理這件事。I’llsendforanelectrician(doctor,…)foryou.我給您請電工（大夫……）Letmecallarepairmantodoit.我去叫一個(gè)修理工來。Anycommentsandsuggestionarealwayswelcome.歡迎您提意見和建議。Accordingtothehotelregulations,thedamagemustbepaidfor.按照酒店規(guī)定，損壞東西應(yīng)該賠償。Youdon’thavetopayforit.您用不著賠償。Itwasbrokenbyaccident.不是您有意打破的。I’msorrytohearyouarenotfeelingwelltoday.聽說您今天身體不大好。What’sthetrouble?什么地方不舒服。Doyouhaveatemperature?發(fā)燒嗎？Maybeyou’retiredafterthejourney.可能是旅途過度疲勞引起的。Drinkplentyofwaterandhaveagoodrest,then.那么，請多喝點(diǎn)水，好好休息。Howwouldyoulikeyourhaircut,sir?先生，您喜歡什么發(fā)式？Doyouwantmetotrimyourbeard？要不要修一下胡子？Doyouwantafacemassage?要不要按摩面孔。Whatstyledoyouwant,madam?>太太，您要什么式樣？Wouldyoulikeanewhair-style?您想換個(gè)新發(fā)型嗎？Herearesomepicturesofhairstyles.這里有一些發(fā)型式樣的照片。Thephonenumberofourhotelis5328888.我們賓館的電話號碼是556753。Pleasedial0beforeyoudialthenumber.拔號碼前請先拔0。Pleaseconsultthetelephonedirectory.請您查看電話簿。Whatkindofcabledoyouwanttosend,ordinaryrateorurgent?您要發(fā)哪一種電報(bào)，普通電還是加急電。Willyoupleasefilloutthetelegraphforminblockletters?請用印刷體填寫電報(bào)紙。Partthree:Food&BeverageService第三部他：餐飲服務(wù)Whattimewouldyoulikeyourtable?您什么時(shí)間需要這張餐桌呢？Atablefortwo?你們是兩個(gè)人嗎？Forhowmany?幾個(gè)人？Who’sthereservationfor?您為誰預(yù)訂？Youcansitwhereyoulike.您可以隨便坐。Isthistablesuitable?這張桌子合適嗎？Thewaitresswillbehereinafewminutes.服務(wù)員馬上就來。I’msorry,therearen’tanytablesleftnow.對不起，沒有空桌子了。I’msorry,therestaurantisfullnow.對不起，現(xiàn)在餐廳已坐滿。Wecanseatyouintwentyminutes.二十他鐘后才能安排您入座。Haveyoubeenserved?有人為您服務(wù)了嗎？Doyouhaveareservation,sir?先生，您預(yù)訂了嗎？Wouldyoucomewithme,please?請跟我來，好嗎？Couldyoupleasecomewithme,please?請隨我來，好嗎？Pleasestepthisway.這邊請。Wouldyouliketositnearthewindow?您喜歡靠窗坐嗎？Wherewouldyouliketosit?您希望坐在哪兒呢？I’llbewithyouinaminute.我馬上就來。Wouldyoumindsittinghereinthecorner?靠角坐您不介意吧？Weareopenfrom6inthemorningto11intheevening.我們的營業(yè)時(shí)間是從早上6：00到晚上11：00。Weserve24hours.我們24小時(shí)營業(yè)。Weareopenroundtheclock.我們晝夜?fàn)I業(yè)。Servicehoursare:7:00a.m.to9:00a.m.forbreakfast;11:30a.m.to1:30p.m.forlunch;6:30p.m.to8:30p.m.fordinner.早飯：7：00到9：00餐廳供應(yīng)時(shí)間是：午飯：11：30到下午1：30；晚飯：6：30到8：30MayIhaveyourname,please?請問您的姓名。Canyougivemeyourname,please?我可以問您的姓名嗎？Here’sthemenu.這是菜單。I’llbringyouthemenu,sir.先生，我給您拿菜單。Herearethemenuandwinelist.這是菜單和酒單。Areyoureadytoorder?您現(xiàn)在點(diǎn)菜嗎？Wouldyouliketoordernow?您現(xiàn)在點(diǎn)菜嗎？MayItakeyourordernow?您現(xiàn)在可以點(diǎn)菜了嗎？Whathaveyoudecidedon?您決定吃什么了嗎？WouldyoulikeChinesefoodorWesternfood?您要吃中餐還是西餐？Whatwouldyoulike?您想吃點(diǎn)什么？Whatwouldyouliketostartwith?您先來點(diǎn)什么？Whatwouldyouliketofollow?您下一道菜點(diǎn)什么呢？Wouldyoulikesomethingtodrink?您想喝點(diǎn)什么嗎？Whatwouldyoulikeforadrink?您想喝什么？Wouldyouliketoorderaperitif?想要點(diǎn)開胃酒嗎？Wouldyoulikeanaperitifbeforelunch?飯前您想吃點(diǎn)開胃的東西嗎？Whatkindofdrinkwouldyoulike?您要點(diǎn)什么飲料。Whatkindofjuicedoyouwant?您要茶還是咖啡？Willyouhaveteaorcoffee?你要喝茶還是咖啡？Doyoulikeyourcoffee,blackorwhite?您喜歡清咖啡還是牛奶咖啡？Wouldyoulikegreenteaorblacktea?您喜歡綠茶還是紅茶？WouldyouliketotryMaoTai–thebestChinesespirits?您想嘗嘗中國最好的酒——茅臺酒嗎？WouldyoupreferShanghaicocktail?您喜歡上海雞尾酒嗎？Whydon’tyoutryaglassofdrywhitewine?干嗎不嘗一杯干白葡萄酒嗎？WhatkindofChinesefooddoyouwant?您想吃哪種中國食物？Whatkindofvegetableswouldyoulike?您想吃什么蔬菜。Wehavesteak,roastchickenandvegetablestoday.我們今天供應(yīng)牛排，烤雞和蔬菜。Today’sspecialisroastlegoflamb.今天的特別菜是烤羊腿。Everythingisalacarte.這里只能點(diǎn)菜。Wouldyouliketodinealacarteortabled’hote?您是吃點(diǎn)菜還是公司菜。Wehaveabuffet.Youcanhaveallyouwantfor$10.我們有自助餐，您交十元錢可以隨便吃。Howwouldyoulikeyoureggs?您喜歡幾成熟的雞蛋？Howwouldyoulikeyourstreak,welldone,mediumorrare?您喜歡幾成熟的牛排，是熟透的，還是適中的，還是半生的？Howabouttryingsomelobster?您是不是嘗一嘗大蝦？IsuggestyouhaveatasteofSichuandishes.我建議您嘗嘗四川菜。I’drecommendthisdishtoyou.我愿意向您推薦一個(gè)菜。I’msureyou’llenjoyit.我肯定您會喜歡它。It’sdeliciousandworthatry.它鮮美可口，值得一嘗。I’msorry,therearenochopsleft.對不起，沒有排骨了。Wehaven’tanymorelobstertoday.今天的大蝦已經(jīng)賣完了。Thisisthesoupyouordered.這是您點(diǎn)的湯。Weareshortofhelptoday.我們今天人手少，I’llseeaboutyourorder.我會去看看您點(diǎn)的菜做得怎樣了。Doyoucareforadessert?您是不是想吃點(diǎn)甜食。Whatdoyouwantfordessert?你要吃什么甜食？I’llgetyouanotherone.我再給您端一份來。Whatelsedoyouwant?您還要?jiǎng)e的什么嗎？Isthereanythingelse?您還要?jiǎng)e的什么嗎？CouldIserveyouanythingelse?還需要我給您點(diǎn)什么嗎？Ifyouneedanythingelse,justfeelfreetotellme.如果您還需要?jiǎng)e的什么，盡管告訴我好了。What’stheproblem,sir?先生，出了什么問題？I’lltaketothechefandseewhathecando.我去和廚師商量一下，看看他能否給予補(bǔ)救。Ifyoudon’tlikethisdish,howaboutgettingyouanotherone?如果您不喜歡這道菜，是不是換個(gè)別的。Wouldyoulikeitcookedalittlemore?您愿意把它再煮一下嗎？Onceit’sorderedandserved,itcan’tbeexchanged.凡是點(diǎn)的菜上桌以后是不能換的。Regretfullynot.遺憾的是不行，I’mreallysorry,butyouseemydifficulty.真對不起，但也希望您能體諒我的難處。I’msureeverythingwillbesatisfactoryagainnexttimeyoucome.相信下次您再來時(shí)，一切都會使您稱心滿意。Idoapologizeforgivingyouthewrongdish.實(shí)在對不起，我把菜送錯(cuò)了。Iseemtohavemisservedadish.我好象上錯(cuò)了一道菜。I’llchangeitimmediatelyforyou.我馬上給您換。Icanofferyousomeoystersoup.Complimentsofthechef.我可以向您免費(fèi)提供一些牡蠣湯，算是廚師的一點(diǎn)敬意。Iseverythingallright?一切都還好嗎？Howwasthefood?飯菜還好嗎？Howdoyoulikethefishcookedthisway?您覺得魚這樣燒怎么樣？Iseverythingtoyoursatisfaction?吃得滿意嗎？What’syouropinionofourservice?您對我們的服務(wù)有什么意見嗎？Wouldyouliketosignforthat?您準(zhǔn)備簽字掛帳嗎？Wouldyouliketoputitonyourhotelbill?您準(zhǔn)備將這個(gè)費(fèi)用記到您飯店的總帳嗎？Couldyousignhere,please?請您在這兒簽字。MayIalsohaveyourroomnumber,please?我可以問一下您的房間號碼嗎？Inourhotelwedon’taccepttips.我們飯店是不收小費(fèi)的。Theminimumchargeforadinnerpartyof200peopleis6000yuanFEC,excludingdrinks.200人的宴會最低的6000人民幣況換券，不包括飲料。MayIhavealookatyourinvitationcard?我可以看一個(gè)您的請柬嗎？AtaChinesepartytheguestsusuallyarrive5-10minutesearly.中餐宴會客人通常提前五至十分鐘到達(dá)。It’snotgoodtobelate.遲到是不好的。Partfour:hotelEnglish第四部他：飯店服務(wù)英語。Wehavesinglerooms,doublerooms,suitesanddeluxesuitesinourhotel.我們賓館有單間、雙人間、套間和豪華套間。Didyouhaveareservationwithus?您在我們這兒預(yù)訂房間了嗎？Didyoumakeareservation?您預(yù)訂房間了嗎？Howlongdoyouexpecttostay?你想待多長時(shí)間。Room707onthe7thfloorisvacant.七樓707房間沒人住。I’msorry,wedon’thaveanysingleroomsleft,wouldyoulikeadoubleroom?對不起，我們沒有剩余的單間了，你想要雙人間嗎？I’msorry,we’reratherfullatthemoment.canIrecommendyoutoanotherhotel?對不起，我們這兒目前客滿？我將為您推薦到另一家賓館好嗎？Thepricelfonesingleroomid70dollarsperday.單間是每天70美元。Wouldyoupleasefillinthisregistrationform?您填寫一下這張登記表好嗎？Wouldyoupleaseshowmeyourpassport?請出示一下您的護(hù)照好嗎？I’llgetaattendanttosendyourluggageup.我會叫服務(wù)員把您的行李拿上去的。Couldyoupleaseshowmeyourroomcard?請讓我看一上您的房卡好嗎？Here’syourroomkey.這是您的房間鑰匙。I’llshowyoutoyourroom.Thisway,please.我會領(lǐng)您去您的房間的，這邊請。Channel6carriesprogramsinEnglish.第6頻道播放英語節(jié)目。Forlocaltelephonecalls,pleasepress9firstandthendialthenumber.若打本地電話，請按9，然后再拔號。Whatkindofcurrencydoyouhave?您有什么貨幣？Whatcurrencydoyouwant?您要什么貨幣。Iregrettosaythatwedon’tacceptpersonalchaqueshere.很遺憾，我們這兒不受理私人支票。Howmuchdoyouwanttoconvert?您想換多少錢？Wouldyoupleaseendorsethischeck?請?jiān)谶@張支票上簽個(gè)字好嗎？Pleasecountthemoney.請把這錢數(shù)一下。Wehavedifferentkindsofaccountshere.Whichkindwouldyouliketoopen?我們這兒有各類帳戶，您想開那一種？Wouldyoulikeadepositaccountoracurrentaccount?您想存定期，還中活期？Howdoyouwanttosendthisletter?您想如何郵寄這封信？Ordinarymailorairmail?您寄普通郵件，還是航空郵件？Normallyittakesaboutoneweekforanair-maillettertoreachAmerica.通常情況下，航空郵件到達(dá)美國需要大約一個(gè)星期。Yourletterisoverweightandyouhavetopayoneyuanmore.你的信超重，你得再付一塊我。Whatdoesthisparcelcontain?這個(gè)包裹里包的什么東西？What’sinsidethisparcel?這包裹里是什么？Doyouwanttoregisterthisletter?你想寄信掛號信嗎？Youneedaboxtosendthesebottles.寄這些瓶子需要一個(gè)箱子。Whomdoyouwishtospeakto?你相同誰講話？Whichcalldoyouwishtoplacefirst?你想先打哪個(gè)電話？Doyouhavethenumberadthenameofthecalledparty?你有被叫方的號碼與名字嗎？MayIknowyournameandyourtelephonenumber?我可以知道您的名字和電話號碼嗎？Pleaseholdtheline.I’llputyouthroughinaminute.請拿好電話，馬上就可以為您接通。I’msorrytheextensionisbusyjustnow.對不起，電話分機(jī)剛才占線。I’msorrythelinetoParisisveryheavythismorning.對不起，今天早上巴黎的線路很忙。Pleasetakeaseat.I’llletyouknowwhenthecallcomes.請坐，電話來了我會叫您的。Wouldyouliketopostponeorcancelyourcall?您隨后打電話，還是不打了？Mr.Wilson,NewYorkisontheline.Goahead,please.威爾遜先生，紐約接通了，請講吧！Youwillnotbeputdownthroughuntilthisafrernoon.到今天下午你的電話才能接通。Pleaseputdownyourname,addressandtelephonenumberatthebottomoftheform.請將您的名字、地址、電話號碼寫在這張表的下面。That’saltogether26words.Andthechargeis…總共26個(gè)字，共計(jì)費(fèi)……。Willyoupleasefillinthislaundrysheet?你將這張洗衣單填寫一下好嗎？Whatcolordoyouwantyourcoatdyedinto?我想將你的大衣染成什么顏色？We’reterriblysorrythatyourshirtwasdamaged.十分對不起你的衫衣給弄壞了。Howaboutthistableoverthere?那邊那張餐桌可以嗎？I’msorry.We’reratherfulltonight.對不起，今晚我們這兒客滿。Howaboutthisbeefdish?這道牛排怎么樣？Whataboutthesoup?這個(gè)湯怎么樣？Wouldyoulikeanydrink?喝點(diǎn)什么嗎？Wehaverice,noodles,steamedbreadandjiaoaiforyourchoice.我們在大米、面條、饅頭和餃子供你選擇。Whatwouldyoutakefordessert?你想要點(diǎn)什么甜點(diǎn)？Whatliquordoyouprefer?你喜歡什么飲料？Wouldyoulikesomethingstronger?來點(diǎn)度數(shù)高的酒好嗎？Whatareyougoingtohave?你想要點(diǎn)什么？Wehavedifferentkindsofstrongdrinkshereforyourchoice.我們有各種不同烈性酒供你選擇。Wouldyoulikeitwithsodaoricecubes?你想加蘇打還是冰塊？Howwouldyoulikeit,singleordouble?怎么個(gè)要法？要單份還是雙份？Wouldyoulikeanythingtogowithyourdrinks?你想要點(diǎn)什么菜下酒嗎？Thisstyleisverypopularnow.這個(gè)款式現(xiàn)在很流行。Whatbranddoyouwant?你想要什么牌子？Youlookveryniceinthatdress.你穿上那件衣服顯得很漂亮。Thescarfgoesverywellwiththecoat.這個(gè)圍巾配上這件上衣顯得很得體。Theyareallthereontheshelf.它們都在那邊的那個(gè)貨架上。I’msorrythey’resoldout.對不起，它們都賣完了。Iregrettosaytheyareoutofstockatthemoment很遺憾眼下缺貨。ShallIwrapitupforyou?我給你包一下吧。Thankyouforshoppingatourstore.謝謝你光臨我店購物。Whendoyouplantoleave?你計(jì)劃什么時(shí)候離開？Whichtraindoyouwanttotake?你想搭那一趟車。Yourticketisavailablenow.你的票現(xiàn)在有效。Wouldyoulikeasingleorareturnticket?你想要單程票還是往返票？I’msorry,theflightisfullybookedforthe20th.對不起，20日的航班已全部預(yù)訂完了。I’llcheckwiththebookingrecord.我可查一下訂票紀(jì)錄。Pleasecallagainoneweekbeforeyourdeparturedateforreconfirmation.請?jiān)谀霭l(fā)前一周再給我打一個(gè)電話落實(shí)一下。Pleasecometopickupyourtickettomorrow.請明天來取票。Youwillneedanotheronhourtogettotheairport.到達(dá)機(jī)場還得一個(gè)小時(shí)。I’msorrytherearen’tanyticketsleftfortheExpress16.對不起，16次特快沒剩余的票了。Hereisyourticket.Thentrainleavesat1756fromplatform2.這是你的票，火車將于17點(diǎn)56分從2站臺出發(fā)。HowshallImakeit?Separatechecksoronecommonbill?怎么給你們結(jié)帳？分開結(jié)還是一塊結(jié)？MayIintroducemyself?自我介紹一下吧？MayIintroduceMr.Wilsontoyou?把威爾遜先生介紹您好嗎？I’mveryhappytomeetyou.見了您真高興。Whatdoyouthinkofthisitinerary?您覺得這次旅程安排如何？Whatdoyouhavetosaytothisplan?對這個(gè)計(jì)劃你有什么意見？Howdoyoulikethisproposal?你覺得這個(gè)建議怎么樣？Doyouhaveanythingtoaddtotheplan?這個(gè)計(jì)劃你有什么補(bǔ)充嗎？Doyouhaveanyspecialsuggestions?你有什么特殊建議嗎？Whatarethehistoricalsitesinthisarea?這個(gè)地區(qū)有什么歷史遺跡？Whatisthegardenfamousfor?這個(gè)花園為什么出名？Whatasplendidscene!多么壯麗的景觀??！Howstatelyitlooks!它是多么莊嚴(yán)肅穆。Whatabeautifulsight?多么美麗的景色??！Ithinkyoumustbeprettytiredafterthelongflight.我想你在經(jīng)過這么長時(shí)間飛行后肯定很累了。I’msorry.Ididn’tquitecatchwhatyousaid.對不起，我確實(shí)沒弄清你說的啥。Themusicwasalittletoonoisy.這支曲子有點(diǎn)太躁雜了。Ladiesandgentlemen,mayIhaveyourattentionplease?女士們，先生們，大家請注意一下好嗎？Partfive:Englishintourism第五部分：旅游接待英語Couldyoupleaselendmeyourearsforamoment?請聽我說幾句好嗎？Thisistheendofourtourtoday;shallweturnback?我們今天的觀光到此為至，我們回去吧？Here’sthemaingateagain.又到正門啦。Perhapsyou‘dlikemetoanswersomequestionsnow.或許現(xiàn)在你想讓我解釋幾個(gè)問題。MayIinviteyoutothisWaltz?我請您跳華爾茲好嗎？Willyouacceptmyarm?請您跳個(gè)舞好嗎？Canyouobligemewithadance?可以請您跳個(gè)舞嗎？Wouldyouliketojoinmeagainmeagainforthisdiscodance?同我們一起來蹦迪好嗎？You’rethebestpartnerI’veeverdancedwith.]你是我經(jīng)歷過的最好的舞伴。Good-byeandgoodluck.再見，祝您好運(yùn)。Bonvoyage.一路順風(fēng)。Goodbyeandhappylanding.再見，順利到達(dá)。Mayyouhaveawonderfuljourneyhome?回家旅途愉快嗎？Ifeelverysadtoseeyougo.你要走，我心里感到很難過。It’sverydifficultformetosaygoodbyetoyou.真不想對你說再見。Ishallmissallofyou.我會想念你們大家的。Let’skeepintouch.讓我們保持聯(lián)系吧。Pleasewritetomeasoftenasyoucan.有時(shí)間請給我寫信。Pleasedropmealineonceawhile.有空請給我寫信。Maywemeetagainsomeday.有朝一日我們會再見面的。Thankyouverymuchforyourcooperationandconsideration.非常感謝，謝謝你的合作，謝謝你的關(guān)心。Doyoupreferbathorshower?你喜歡盆浴還是淋浴。Wouldyoulikebreakfast?吃點(diǎn)早飯好嗎？WecanconfirmaroomforMay30.我們可以預(yù)訂一間5月30日的房子。Hereisyourroomkey,pleasekeepit.這是您的房間鑰匙，請保存好。Afteryou,please.您先請。Let’staketheelevatoruptothesecondfloor.讓我們乘電梯上二樓。Theroomisattheendofthecorridor.這間房子在走廊的盡頭。MayIhelpyouwithyoursuitcase?我?guī)湍闾嵯渥雍脝?？Allowme,sir.對不起，先生，Hereisyourluggage.Pleasecheckandseeifit’sallright.這是你的行李，請查一下看看是不是對了。It’slocatedonZhongyuanRoad.它位于中原路。It’snotfarfromhere.它離這兒不遠(yuǎn)。It’sjustnearthepostoffice.它就在郵局附近。It’sbesidethesquare.它就在廣場旁邊。Gostraightuntilyougettothecrossing.別拐彎，就可走到十字路口。Didyouhavebreakfastthismorning?你今天早上吃飯了嗎？Didyoumakeanyphonecallsfromyourroom?你在房間打電話了嗎？Howmanyphonecallsdidyoumake?你打了多少電話？Hereisyourbill.Wouldyouliketocheckit?這是你的帳單，你核對一下吧？Pleasecalmyourself,sir.Thenperhapswecanhelpyou.請冷靜點(diǎn)，先生，這樣沒準(zhǔn)我們可幫您。Wouldyouliketocomewithme,please?請跟我來，好嗎？Wouldyouliketofollowme,please?請隨我來，好嗎？Willthistablebeallright?這張餐桌行嗎？I’msorrythistableisalreadyreserved.對不起，這張餐桌已經(jīng)有人了。I’llbringyouthemenu.我去給你拿菜單。Wherewouldyouliketosit?你想坐在哪兒？Yourtableisreadynow.您的餐桌已經(jīng)準(zhǔn)備好了。Wehaveabuffet.Youcanhaveallyouwant.我們有一個(gè)自助餐館，你可吃到所有你想吃的東西。Whatkindoffood(beverage)wouldyoulike?你想要哪種餐（飲料）？Howwouldyoulikeit?你覺得怎么樣？Wouldyoulikeitprepared(done)?把菜給您先做好嗎？Whydon’tyoutrysome?為什么你不嘗嘗呢？Wouldyouliketosignforthat?您在這上面簽一下字好嗎？I’llspeaktothechefandseewhathecando.我會同主廚談的，我要看看他能做什么菜。I’mafraidallthetablesaretaken.恐怕所有的桌子都有主兒了。Thestyleisquitetheragenow.這種式樣現(xiàn)在很流行。Thisstyleisthefashionthisyear.這種款式今年流行。Thestyleisoutoffashionnow.這種樣式現(xiàn)在過時(shí)了。What’scolordoyoulike?你喜歡什么顏色。What’syourfavoritecolor?你最喜歡哪一種顏色？Whichcolordoyouprefer,pinkororange?你喜歡什么顏色哪一種顏色；粉紅色還是桔黃色？Whatdoseitcost?它賣多少錢？Howdoyousellit?你這東西怎么賣？Howmucharetheyperdozen?每打多少錢？Canyoucutthepieceabit?再便宜一點(diǎn)行嗎？Thisisthesamepriceasthatone.這同哪種是一樣的價(jià)。Thesizesmakenodifferenceintheprice.不論規(guī)格大小價(jià)錢都一樣。Whatsizeshoesdoyouwear?你穿多大型號的鞋。Iwantamedium-sizedone.我要一個(gè)中號的。Haveyougotasizelarger?你們這兒有大一些的型號嗎？It’stootight(loose)?太緊了（太大了）？It’sallright.Itsuitsmecomfortably.正好！我穿上很舒服。Wheredoyouwanttogo,sir?您想去哪兒，先生？Whereto,sir?往哪兒去，先生？It’sonlyabouthalfanhour’sdrive.僅需大約半小時(shí)的車程。Letmeputyourluggageinthetruck.讓我?guī)湍惆研欣罘诺杰嚿先?。Pleasefastenyoursafetybelt.請系好你的安全帶。I’msorry.I’monreserve.對不起，我已經(jīng)預(yù)訂好了。I’mladtobeatyourservice.很高興為您服務(wù)。Hereweare.我們到了。Howdoyouwantit?你怎么個(gè)要法？Wouldyoulikeashampoo?你想要香波吧？ShallIputsomeoilon?給你頭上點(diǎn)油吧。ShallIshaveoffyourbeard.給你把胡子刮一下吧？Wouldyoulikeitwashed?想洗一下嗎？Doyouwantitcutshortorjusttrimmed?你想將它理短，還是僅僅削一下。Howdoyouusuallywearyourparting?你通常頭發(fā)是怎么分的。Howwouldyoulikeyourhairset?給您的頭發(fā)怎么定型？Whatstylewouldyoulike你喜歡什么發(fā)型？Doyouwantacold-waveoranordinaryperm?你想要冷燙，還是熱燙？HowshallIcutit?你要什么發(fā)式？Pleasedon’tdisturb.請勿打擾。Don’ttouchtheexhibits.展出之物，請勿亂動。Youarenottotalktotheguestlikethat.你對客人不能那樣說話。Youmustn’twashthesilkshirtinthemachine.你不能在洗衣機(jī)里洗真絲襯衫。Youmustdoitbyhand.你必須用手洗。You’dbetternotdrinktoomuch.It’lldoyouharm你最好不要喝太多，這對你的身體沒有好處。Novisitorafter8p.m.晚上8：00后謝絕會客。Theair-conditionermustbeoutoforder.空調(diào)機(jī)一定出了毛病。Appendix1附錄一Guesthouse賓館Lobbyentrance門廳進(jìn)口Hall大堂Corridor走廊Inquirydesk問訊處Lavatory;toilet洗手間Ball-room舞廳Barbershop理發(fā)室Beautyparlour美容室Foreignexchangeservice外幣況換處Postandtelegraphservice郵電服務(wù)處Billiard-room彈子房Bowlingalley保齡球場Receptionist接待人員Weatherforecast天氣預(yù)報(bào)Climate氣候Bright;clear晴天Cloudy多云Sunny有太陽Dull;gloomy陰Stuffy;stiflinghot悶熱Rain雨Shower陣雨Drizzle細(xì)雨Snow雪Traveler’scheque旅行支票Declarationform申報(bào)單Mellow醇香HongKongDollar;HK$Poundsterling;￡(stg)Frenchfrance;F.FJapaneseYenAustraliandollarCanadiandollarTrafficlights紅綠信號燈Railwaystation火車站Airport機(jī)場Luggage行李Highway公路Minibus面包車Rushhours擁擠時(shí)間Peakhours高峰時(shí)間Singletrip單程Roundtrip往返Havea(high)fever發(fā)（高）燒Haveacough咳嗽Havenoappetite沒胃口Haveaheadache頭痛Haveasorethroat喉嚨痛Haveaheartattack心臟病發(fā)作Takeone’stemperature量體溫Stayinbed在床休息Takemedicine服藥Haveaninjection打針Takeanx-ray照一張片子Makeabloodtest驗(yàn)血Light清淡的Flu流感Gastricillness胃病Paininthechest胸痛Chiefdoctor主治醫(yī)生Dentist牙科醫(yī)生Physician內(nèi)科醫(yī)生Surgeon外科醫(yī)生Slippers拖鞋Bathcurtain浴簾Bath-tub浴缸Toiletsoap浴皂Towel毛巾W.C.Tooth-paste牙膏Tooth-brush牙刷Shampoo洗發(fā)水Comb梳子Singleroom單人間Doubleroom雙人間Standardroom標(biāo)準(zhǔn)間Suite套房Presidentialsuite總套Sittingroom客廳Manager’soffice理經(jīng)室Lounge休息室外Nightclub夜總會Clinic醫(yī)療室Reservation預(yù)訂Novacancy客滿Overbooking超訂CheckinCheckoutSkimpy味淡的Roomcharge(rate)房費(fèi)Registrationform登記表PassportVisa簽證★signature簽名identification身份證air-conditioner空調(diào)dressingtable梳妝臺wardrobe衣柜bedsidecupboard床頭柜teatable;sidetable茶幾thermosflask熱水瓶stool凳子sofa沙發(fā)baggagestand行李架bookshelf書架clotheshanger衣架televisionsetcushion靠墊laundrybag洗衣袋sheet床單featherquilt鴨絨被mat席子mosquitonet蚊帳ashtray煙灰缸carpet地毯blanket毛毯pillow枕頭pillow-case枕套bedsiderug床前小地毯pyjamas睡衣teapot茶壺toiletpaper衛(wèi)生紙crisp酥脆的tap水龍頭sponge海綿socket插座telephonedirectory電話號碼本elevator(orlift)電梯stairway樓梯servicedesk服務(wù)臺servicedirection服務(wù)指南writingpaper信紙envelope信封sewingkit針線包c(diǎn)entralheating暖氣vacuumcleaner吸塵器teacanister茶葉罐fruittray果盤mirror鏡子vase花瓶spittoon痰盂blinds百葉窗ceilinglamp吊燈walllamp壁燈desklamp臺燈balcony陽臺IDD國際直拔電話Recreationcenter康樂中心Gymnasium健身房Swimmingpool游泳池Sauna桑拿浴Videogames游戲機(jī)Discotheque的士高Karaoke卡拉ＯＫTenniscourt網(wǎng)球場Businesscenter商務(wù)中心Tantalizing誘人的Dininghall餐廳Banquethall宴會廳Bar酒吧Snackbar快餐廳Coffeeshop;café咖啡館Buffet自助餐Cabbage白菜Cauliflower菜花Celery芹菜Turnip蘿卜Carrot胡蘿卜Lettuce萵苣Cucumber黃瓜Tomato蕃茄Potato土豆Sweetpotato紅薯Lotusroot藉Mushroom蘑菇Asparagus蘆筍Bambooshoots竹筍Wintershoots冬筍Caneshoots茭白Pickles泡菜Onion洋蔥Garlic大蒜Spicybeancurd麻婆豆腐Sautéedbeansprouts沙豆芽Sautéedgreenpeppers生煸青椒Meat肉Braisedporkinbrownsauce紅燒肉Steamedpork扣肉Slicedpork肉片Spiceddicedpork辣子肉Shreddedpork肉絲Sweet-and-sourtenderloin糖醋里脊Porkchop豬排Curriedbeef咖啡牛肉Beefsteak牛排Greasy油膩的Steamedmutton生扒羊肉Mongolianfirepot(instantboiledrinsedlamb)涮羊肉Deep-friedfish炸魚Braisedfishinbrownsauce紅燒魚Steamedmandarinfish清蒸桂魚Sweet-and-sourcarp糖醋鯉魚Stir-fry炒Fragrant香噴噴的Carpwithnoodlesinsweetandsoursauce鯉魚焙面Clearsimmeredsoft-shelledturtle清燉甲魚Jellyfish海蜇Seacucumber海參Squid魷魚Sautéedcrabmeat炒蟹肉Shrimpwithtomatoes鮮番茄蝦仁Driedshrimp蝦米Steamedchicken清蒸雞RoastBeijingduck北京烤鴨Stir-friedeggswithtomato西紅柿炒雞蛋Friedegg煎雞蛋Boiledegg煮雞蛋Quail鵪鶉Bear’spaw熊掌Snail蝸牛Snake蛇Frog蛙Nanjingpressedduck南京板鴨Apple蘋果Banana香蕉Pear梨Peach桃子Mango芒果Pineapple葡萄Cherry櫻桃Orange橙子Tangerine桔子Persimmon柿子Chinesedates