窗口服務(wù)行業(yè)禮儀知識(shí)通用考試題庫(kù)

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′°?ú·t??DDòμà?ò??aê?í¨ó???ê?ìa?a

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1.óa(chǎn)òμ?±1¤×÷ê±??ó|°′1???òa?ó(í3ò?￡?×?×°￡?ò?×?(???à????)?￡

2.é?°àó|í3ò?1?·???′÷(1¤o???)?￡

3.?ú?úê±￡???èY(???à)￡??Dóa(chǎn)òμ?±?-3￡(DT??)?￠2?á?(oúD?)￡???óa(chǎn)òμ?±(?ˉμ-×±)￡?2??é(?¨

×±?T?¨)￡?2?′÷(óDé????μ)?￡

4.·￠Dí?à1?′ó·?￡??-3￡(êáàí)￡??Dóa(chǎn)òμ?±·￠??(2à2?1y?ú)￡?(oó2?1yáì)￡???óa(chǎn)òμ?±3¤·￠Dè

ó?1???í3ò?·￠μ?(·￠?á)ê??e?￡

5.·t??à?ò?￡?￡¨à′óDó-éù￡?￡o?÷?ˉ?êoò??ò????í?§￡?±íê????í?§μ?ó-?ó￡?￡¨×?óD?íéù￡?￡o?ú?í

?§à??aê±￡??ò?í?§μà±e?￡?￠D|·t??￡o?ú?a?í?§·t??ê±￡?ó|ó?￡¨??1a1?×￠￡??í?§￡?ó??í?§??êóê±￡?ó|￡¨?????￠D|￡??￡

6.êD???°òμ??á???′óμ?????μ?óa(chǎn)òμìüó|éè??￡¨á÷?ˉ×é?ˉ?±￡?ìá1?μ?1o·t??￡??í?§??ìüoóá÷

?ˉ×é?ˉ?±?ù?Y?í?§Dè?ó??DDóDD§￡¨òyμ?￡?ó?￡¨·?á÷￡?￡?ìáD??í?§°ìàíòμ???ùDè￡¨?¤?t￡??￡

7.é????í?§òμ??°ìàí1y3ì??o?￡?é????í?§ò???êμ?í?§éí·Yμ?óa(chǎn)òμìü°ìàí?à1?òμ??￡??úòμ??

°ìàí1y3ì?Dí¨1yoíóa(chǎn)òμ?±×é?ˉ?à1?òμ???êìa????DD￡¨??o?￡??￡

8.óa(chǎn)òμè??±·￠???í?§óD?ùòé???òê±￡?ó|á￠?′òyμ??í?§?á￡¨?í?§?ó′yêò￡?￡?2￠רè??o?e′|àí￡?

±ü?aó°?ìòμ??°ìàí?í?§?￡

9.óa(chǎn)òμìüò?óD2￥·?òμ??D?′???μ?ó°??éè±?ó|?ú￡¨óa(chǎn)òμê±??￡??ú2￥·?D?′????￡

10.ìü?úóa(chǎn)òμè??±ó|êêê±μ??ò?í?§￡¨D?′?í???D?òμ??￡??￠￡¨ì??éD?òμ??￡??￡

11.?a·??a?í?§ìá1?×?1?μ?2ú?·?°·t??μ?D?′?2?á?￡?2￠￡¨°ú·?????￡?￡?·?±??í?§￡¨è???￡??￡

12.?aà??￠è??￠2??￠2D?￠?Dìá1??÷?ˉ·t??￡?2￠?ú￡¨6·??ó￡??ú?a??°ìàííêòμ???￡

13.3?·?à?ó?D?òμ??ì??ééè±?×÷ó?￡?ìá??D?òμ??ì??ééè±?μ?￡¨íêo??ê￡??￠￡¨à?ó??ê￡??￡ìü?ú?í

?§???àê±￡?òyμ?°??ú?í?§ê1ó?í?é?óa(chǎn)òμìü?￡

14.×?o??a?úì??ééè±?????oíê1ó?￡?????￡¨×¨è??òá÷?ˉ×é?ˉ?±￡???μ?°??ú?í?§o?àíê1ó??a?ú

ì??é?ú?￡?￡2￠×?o?￡¨è?3￡???¤￡?1¤×÷?￡

15.óa(chǎn)òμìü?y??ó|óD￡¨????￡?￡?1?2?×?è·μ?óa(chǎn)òμìü??3??°￡¨óa(chǎn)òμê±??￡??￡???????à￡?ì¨?×é?￡¨?é

???T?ó??￡??￡

16.óa(chǎn)òμìüì¨?ˉ???à?￠???·°ú·?????￡?2?ó|3???￡¨ó?1¤×÷?T1?μ???è????·￡??￡

17.óa(chǎn)òμìü2??úê×2?μ?￡?ó|óD?÷??μ?￡¨??òy±ê??￡??￡óa(chǎn)òμìü?úó|±￡3????à￡?μ???±￡3??T?ò3??￠

?éD??￠????μè?ó??￡?óa(chǎn)òμìü?ú3?????×?ó|?ú￡¨5·??ó￡??ú?°ê±??àí?￡

18.óD1?ó?ò???éè±?2￠?ü?y3￡ê1ó?(óD??óD±-)?￡

19.??ì¨?ˉòaóD￡¨"?Yí￡·t??〞￡?±êê?￡?μ?óa(chǎn)òμè??±áùê±à??a￡?è??′ó??¤?tê±￡??é2?°ú·??￡

20.è?×ùê±òa?á￡??áéùòa×??úò?×óμ?￡¨1/2￡??ò￡¨2/3￡?￡?oó±3￡¨2??é￡???ò?±3?￡éíì?é??ò?°

??￡??ò±íê?×e??oí??Dé?￡

21.?Dê??÷??????μ?3¤?èò?′?D?oó?àμ???￡¨1￡?cm?aò??￡′?oú?￠(é?à?)?￠￡¨é??ò￡?é?íà?￡

22.??ê??óμY￡o?úó??í?§????óD???·???óê±￡?ó|òaó?￡¨??ê??óμY￡?￡?±íê????í?§μ?￡¨×e??￡??￡

23.óa(chǎn)òμè??±?ú·t??1y3ì?DDD?a1?·?￡?2?μ??ó′ò??è?μ??°?ò￡¨?Dá?￡??￡2??μ·t???éó?,2?￡¨ì?

è??í?§￡??￡2?μ????í?§￡¨?￡ì??è￡?ó??í?§￡¨?ù33￡??ò?μ￡¨·t???éó?￡?μè?￡

24.?Dê?è?×ùê±ó|±￡3????è?￠?á?é￡?±ü?a(×ùò?·￠3?éù?ì)?￡

25.??ê??úè?×ùê±ó|ó?(óòê?)?á?á°′×?é?ò??°?ó￡?ó?￡¨×óê?￡??§??oóè1°ú￡?ò?ó???×?ì??o?o

×????￡

26.à?×ùê±￡?éí??è?óDè??ú×ù￡?D?ò?￡¨ó????ò?ˉ×÷￡??ò???èê?òa￡???oó·??é?eéí?￡

27.DD????òy?í?§ê±￡?è???·?2￠??DD??ê±ó|°′??￡¨"ò?óò?a×e〞￡?μ??-?ò￡?·t??è??±??óú?í?§

μ?￡¨×ó2à￡??￡è???·?μ￥DDDD??ê±￡?·t??è??±ó|??óú?í?§￡¨×ó?°·???ò??××óóò￡?μ?????é??￡?úó??í?§??DD??ì??ò′e?′??ìá3?μ??êìaê±￡?ó|??￡¨í·2??￠é?éí￡?×a?ò?í?§?￡

28.?ú2??ó′y?í?§ê±￡?2?μ?ê1ó?μ?×?ì?óD(í??ü?ú±3)￡?(???ú1¤×÷ì¨?ˉé?)￡?(1¤×÷è??±????

??í·?ó?ú￡??òD|?-??)?￡

29.?a?í?§??ê?·??òê±￡?é?éíó|(???ò?°??)￡?ê?±?òa(×?????é?)′óéí?°×?è???1y￡??òó?éíì?

3é(45?è)?D??￡?ê?±?(éì?±)￡?????(×?è?2￠?￡)￡???D?(?òé?)￡?ò?(?a1??ú)?a?á??ê???±ê·??ò￡?ó?(??1a)??o?ê?ê??ù??ê?μ?·??ò?￡ê?ê?·??§?ú(?ü2?)ò?é??￠(????)ò????￡

30.μY?í?¤?toí×êá?ê±￡?é?éí(???ò?°??)￡????|(×￠êó?í?§ê?2?)￡?ò???×?(?y?ò)·?

?òμY??￡???ê?μY?í￡??á???á·?￡?è?Dè?í?§????￡?ó|ó?￡¨?′???￠ê3??oí?D???á￡???±ê??￡?±ê(?a)3ˉ?ò×??o￡?μY?á?í?§μ?óòê??D?￡

31.?úμY?í???·ê±￡?ó|ò?￡¨??ê?￡?μY??￡?2￠?a?í?§á?3?(±?óú?óè????·)μ?μ?·??￡

32.3?·???ê±ó|(???ò)?í?§￡?à??2μ?￡¨μ1í?á?2?￡?￡?μà±eoó?á?á°???1?é??￡

33.μ??°á?éù?ì?e￡?￡¨èyéù￡?ò??ú?ó?eμ??°￡??ó?eμ??°ê±￡?ó?￡¨1?·?μ?￡?ó????êoò?í?§?￡í¨

?°?áê?oóó|?ú￡¨?í?§1ò?úoó￡??ù1ò??μ??°?￡

34.?úó??í?§??á÷μ?1y3ì?Dó|￡¨×￠êó￡??í?§￡?ê1?í?§?D??μ????úè?é?1á×￠μ??a??ìá1?·t??￡?

35.°??ú?í?§òa×?μ??×"??D?〞￡????úèYê?￡o(°?D??￠èèD??￠3?D??￠1?D??￠DéD?)?￡

36.é????￥ìYê±ó|??￡¨óòDD￡??￡

37.éùμ÷￡oó|??è?￡¨??ò???￡?￡???μ?óD3ˉ??￡??ò±?óú????ò?á?oíó????￡

38.?Dê?ò?°?3?￡¨?èéú￡?￡??′?é????3?￡¨D???￡?￡?ò??é????3?￡¨??ê?￡?￡?μ±?T·¨è·è??í?§ê?·?2

ò??éê±￡??ê?á???é3??a￡¨"D???〞￡?￡??ê?íé?3¤???é3??a￡¨"??ê?〞￡??òó?￡¨"à?ê|〞￡?μè3?o??￡

39.???±1¤′?è1×°ê±￡?±?D?′?￡¨á?????íà￡?￡?2?′?×?￡¨ì???￡??￠￡¨óD?′￡??ò211yμ?íà×ó￡???é?

ò?￡¨èaé?￡??aò?￡??é(1a??′?D?)?￡

40.??ê???á￠ê±???ú2￠?￡￡???3ê￡¨"V〞￡?×?Dí·??a￡?á????a???à??￡¨ò???è-í·￡?μ??í?è￡?

?Dê??????±á￠3ê￡¨‘II’￡?Díó?￡¨??￡?í??í￡?á?±?×?è???′1óú￡¨éíì?á???￡??ò??ê?íóóú(éíì??°?￠oó)?￡

41.DD????òyê±ó|???òó??§éíì?é?Dí?°??￡?ê???2￠?￡??D?D±é?ó?éíì?3ê￡¨45?è￡???éì3?ê?

±????÷￡¨??μ?μ?￡??￡

42.?ú??DD?í?§·t??μ?1y3ì?D￡?è?Dèòa?Yê±à??aè??¨?ò?′ó??¤?t￡?Dè?ò?í?§?μ?÷?-òò?￡è?￡o

￡¨"??é?μè￡??ò°??ú?′ó??¤?t?￡〞￡??ú?Yê±à??a??μ?1¤×÷?ú??ê±￡?ó|?ò?í?§????￡o￡¨"??2??e￡?è??ú??μèá?￡?〞￡?

43.????ó??í?§￡¨?àμàí¨DD￡?￡?2?μ???è?o????·?D?úò???DD×?￡?

44.???°?±×?×°￡o×?1???1??¨3¤?èμ???·tè1/??￡?·t×°òa￡¨ìùìì????￡?￡?2?μ?óD￡¨???e￡?￡???

á′ó|·??ú￡¨??·t?ú￡?￡?2??éía??￡?3?éàD??úD?￡¨??é?￡?￡?3?éà??°úDè￡¨ê??ú￡?è1?ú?ò???ú￡?′?è1×°ê±￡?Dè×?￡¨·?é??T?¨??￡???íà￡??T￡¨???′￡?￡?1¤o????°í?????′÷?ú??·t￡¨ía×óé?·?￡??￡×?oúé?2???￡¨?o￡??¤D?￡?D??ú?a￡¨1-3′?￡?￡?D?×ó1aáá?￠???à?￡

45.?D?°?±×?×°￡o′?×????à??·t￡?áì?ú?￠D??ú?T￡¨???￡￡?￡?áì′???ìù￡¨áì?ú￡?￡??μμ??à1?′ó·?￡?

áì′?3¤?èò???o???×?￡¨?¤′???￡??aò?￡??÷×°?????￠???à￡??|??íêè???é?￡?3?éàD??úμ?3¤?èó|3?3??÷×°D??ú￡¨1cm￡??aò?￡?D??úD???é?￡?3?éà??°úD?￡¨ê??ú￡????ú￡??μ￡¨oúé?￡??¤′?￡??÷??????μ?3¤?èò?′?D??àμ???￡¨1cm￡??aò?￡??÷??????￡?óD????￡??÷×°?ú′ü￡¨2?·?￡????·?￡1¤o????°í?????′÷?ú??·t￡¨ía×óé?·?￡??￡

46.?ú?Dê±óa(chǎn)òμ?±?éò?êó?é??×?DD???¨2éè???á￠?ò×?×??￡?ú?í?§?àà?ì¨?ˉ￡¨ò??×ò??ú￡?ê±￡?

??á￠μ?óa(chǎn)òμ?±ó|?÷?ˉ?ò?í?§￡¨μ?í·??òa￡?￡??-à′2éè?×?×?μ?óa(chǎn)òμ?±ó|￡¨?÷?ˉ?eá￠￡?￡?í?ê±ó?±ê×?ó-oòó??ò?í?§?ˉ?ê￡?è·è??í?§òa°ìàíòμ??oó′y?í?§×???oóóa(chǎn)òμ?±2?￡¨è?×ù￡??￡?ú?|ê±￡¨êüàíòμ??ê±￡?￡?è?×ùμ?óa(chǎn)òμ?±?é￡¨2??eá￠￡?￡?μ?ó|????è?￡¨ò??×￡?·??§?úμ?D??í?§￡¨μ?í·??òa￡?￡?ìáD???￡¨"é?oò〞￡?￡?2￠?÷?ˉòyμ??í?§￡¨???ó￡??￡

47.??á￠·t??￡o?ú×é?ˉì¨￡?μ±?í?§???±×??ò??μ?ì¨?ˉ￡?2￠?úêó??￡¨1.2￡??×?úê±￡?ó|?eéí3ê

±ê×???×???á￠￡???êó?í?§2￠?÷?ˉ?ò?í?§￡¨μ?í·?￠D|￡?ê?òa￡??a′e?êìa±?D?￡¨??á￠￡?·t??￡?2??é?±?ó×??úò?é?ó??í?§???°?￡

48.?××?￡ooóíè?úìá?e￡?￡¨????￡?×?μ?￡?í?2??ò??￡?ò????ú?°￡?ò????úoó￡?á?íè?ò???×￡??°

??è?×?μ?￡?D?íè?ù±?′1?±ó?μ????￡

49.??×?￡o??íè2￠?￡￡???ê?á???3ê￡¨??￡?×?Dí??á￠￡??Dê????ú2￠?￡￡?á???3ê￡¨V￡?×?Dí·??a￡?

???a3êò?è-í·μ??í?è￡??ò??????DD·??a￡?ó???í??í?￡

50.?Dê??úí3ò?μ?áì′?￡?áì′?3¤?èò?￡¨??o???×??¤′???￡??aò??￡3?éàD??úμ?3¤?èó|3?3??÷×°

D??ú￡¨1cm￡??aò?￡?D???D???é?￡?￡¨3?éà??￡?°úD?ê??ú???ú?￡

51.óa(chǎn)òμè??±?ú·t??1y3ì?D2?μ??ó′ò￡¨??è?μ??°￡??ò￡¨?Dá?￡??￡2??μ￡¨·t???éó?￡?,2?￡¨ì?è?

?í?§￡??￡

52.??3é?ú?′ê??ú?????×μ?á?o??°1?￡?±￡3?ê?2????à￡?2?á?3¤???×￡?2?í?￡¨óDé????×óí￡?￡?

2??ú???×é??-í?°??￡ê?íó2?3yê?±íía2?μ?′?óD????×°ê???￡?2???′??ìDí??òìμ?????￡???????′?êyá?2?3?1y￡¨ò???￡??￡

53.??ê?±ê×???×??Dòa?ó??±?×?è?￡¨??′1￡?￡?′|óúéíì?á?2à￡?????ê?×?è?μt·?óúD??1?°￡?￡¨óò￡?

ê?μü?ó?ú￡¨×ó￡?ê?é?￡?￡¨á?íè￡?2￠?￡￡?á???3ê￡¨??￡?×?Dí??á￠?￡

54.?Dóa(chǎn)òμ?±μ?1?ì¨ê?μ?×?ê?￡o??ê?×?è???μt￡???íó?á?a2?μ?￡¨èy·????t￡?′|?á·??ú1?ì¨é??￡

55.óa(chǎn)òμ?±ó|×?￡¨oúé?￡??¤D?￡??¤D?òa±￡3?1aáá?￠???à￡?2?μ?′?￡¨????￡?D?oí￡¨DY?D￡?D??￡

56.óa(chǎn)òμ?±?ú2?￡o?úàa?￠?ú?ùoó?°?ú?×±?ó|??è?￡¨???′￡?￡?2??éá?óD￡¨?¤D?￡??￡

57.ó-?ó?í?§òa×?μ?"èyéù〞·t??￡o￡¨à′óDó-éù￡??￠￡¨×?óD?íéù￡??￠￡¨?êóD′eéù￡??￡

58.??ê?′?è1×°ê±￡?±?D?′?￡¨3¤í2￡???íà￡?2?′?×?ì????￠óD?′?ò211yμ?íà×ó?￡

59.?úó??í?§?μ?°ê±ó??ùó|￡¨êê?D￡?￡???·??óó|±￡3?￡¨120￡???×?×óóò

60.óa(chǎn)òμ?±?ú?úê±￡??Dóa(chǎn)òμ?±ó|?-3￡DT???￠2??é￡¨á?oúD?￡?￡???óa(chǎn)òμ?±?ˉμ-×±￡?2??é￡¨?¨×±

?T?¨￡??￡

61.?±1¤D?′?é?é??¤D?￡??D?±1¤ó|×????à?￠￡¨é?é?￡?íà×ó￡????±1¤′?è1×°ê±ó|??ò?￡¨èaé?3¤

í3??íà￡??￡

62.?ú·t??μ?1y3ì?D￡????í?§ìá3?μ?è?o??êìa￡???ó|￡¨?°ê±￡??￠×?è·?￠￡¨?íD?￡?μ??a???a′e?￡

63.?ú??DD?í?§·t??μ?1y3ì?D￡?è?Dèòa?Yê±à??a￡?ó|￡¨?ò?í?§????￡?￡?2￠￡¨?μ?÷?-òò￡??￡

64.μ±??′eíê?í?§μ??êìaê±￡?ó|?ò?í?§è·è?￡¨ê?·???3t￡??￡?ú°ìàííêòμ??ê±￡?ó|?ò?í?§è·è?

￡¨ê?·?óD????Dè?ó￡??￡

65.óa(chǎn)òμè??±?a′e?í?§?êìaoóD?￡¨?÷?ó?í?§òa??￡?￡?è·è?ê?·?óDD§?a???￡è??T·¨μ±3????′ó|

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