跨境電商客服（雙語(yǔ)） 課件 項(xiàng)目四 售后 Rules on disputes

跨境電商客服TherulesondisputesfromAliexpressRulesondisputesThebuyermayfileadisputeonce5calendardayshaveelapsedafterthesellerhasmade(orshouldhavemade)theshipment.TherulesondisputesfromAliexpressRulesondisputesThebuyermayfileadisputeonce5calendardayshaveelapsedafterthesellerhasmade(orshouldhavemade)theshipment.開(kāi)糾紛TherulesondisputesfromAliexpressRulesondisputesThebuyermayfileadisputeonce5calendardayshaveelapsedafterthesellerhasmade(orshouldhavemade)theshipment.開(kāi)糾紛5個(gè)自然日,包含周末和法定節(jié)假日Workingdays：工作日,不包含周末和法定節(jié)假日TherulesondisputesfromAliexpressRulesondisputesThebuyermayfileadisputeonce5calendardayshaveelapsedafterthesellerhasmade(orshouldhavemade)theshipment.開(kāi)糾紛5個(gè)自然日,包含周末和法定節(jié)假日Workingdays：工作日,不包含周末和法定節(jié)假日本應(yīng)發(fā)貨ThefollowingrulesshallapplytoeachtypeofdisputeDisputeforgoodsnotreceived.Oncethebuyerhasfiledadisputeonthesegroundsgoodsnotreceived：未收到貨物onthesegrounds以此為理由OncethebuyerhasfiledadisputeonthesegroundsThesellershallrespondwithin72hoursprovidedthatthebuyermaynotsubmitadisputeforgoodsnotreceiveduntilthedeliverytermsetbythesellerhaselapsed.OncethebuyerhasfiledadisputeonthesegroundsThesellershallrespondwithin72hoursprovidedthatthebuyermaynotsubmitadisputeforgoodsnotreceiveduntilthedeliverytermsetbythesellerhaselapsed.Not…until…意為“直到……才……”意思是：如果買(mǎi)家在賣家規(guī)定的交貨期到期后提交糾紛申請(qǐng)，賣家需在72小時(shí)內(nèi)給與回復(fù)。OncethebuyerhasfiledadisputeonthesegroundsIfthesellerdoesnotrespondwithinthetermsetforthabove,thepaymentwillbeautomaticallyrefundedtothebuyerinfull.OncethebuyerhasfiledadisputeonthesegroundsIfthesellerdoesnotrespondwithinthetermsetforthabove,thepaymentwillbeautomaticallyrefundedtothebuyerinfull.Refund：v.退款Refundinfull:全額退款意思是：賣家如果沒(méi)有在上述期限內(nèi)做出回復(fù)，貨款將自動(dòng)全額退還給買(mǎi)家。OncethebuyerhasfiledadisputeonthesegroundsIfthedisputecannotberesolvedafternegotiationbetweenbuyerandseller,itcanbesubmittedtotheplatformtosettlethedispute.OncethebuyerhasfiledadisputeonthesegroundsIfthedisputecannotberesolvedafternegotiationbetweenbuyerandseller,itcanbesubmittedtotheplatformtosettlethedispute.settlethedispute：解決糾紛意思是：如果買(mǎi)賣雙發(fā)沒(méi)有達(dá)成協(xié)議，可以提交平臺(tái)解決糾紛。OncethebuyerhasfiledadisputeonthesegroundsNotwithstandingtheabove,ifthedeliveryofthegoodsislate(i.e.,isnotanOn-timeDeliveryasdefinedabove),thebuyercangetafullrefund(andkeeptheproduct).OncethebuyerhasfiledadisputeonthesegroundsNotwithstandingtheabove,ifthedeliveryofthegoodsislate(i.e.,isnotanOn-timeDeliveryasdefinedabove),thebuyercangetafullrefund(andkeeptheproduct).Notwithstanding：盡管，雖然它可以用作介詞、副詞和連詞。所以單獨(dú)用，也可以與名詞，句子連用。No-reasonreturndisputeprocedureOncethebuyerappliesforthisdisputeprocedure,thesystemshallautomaticallypromptthesellertouploadthereturnordernumberwithin24hours.Ifthesellerdoesnotrespondorthetimeelapses,thebuyerwillbedirectlyrefunded.No-reasonreturndisputeprocedureOncethebuyerappliesforthisdisputeprocedure,thesystemshallautomaticallypromptthesellertouploadthereturnordernumberwithin24hours.Ifthesellerdoesnotrespondorthetimeelapses,thebuyerwillbedirectlyrefunded.Prompt:v.提示意思是：買(mǎi)家一旦提出糾紛申請(qǐng)，系統(tǒng)會(huì)自動(dòng)提示賣家在24小時(shí)內(nèi)上傳退貨單號(hào)。如果賣家沒(méi)有響應(yīng)，或時(shí)間超時(shí)，則系統(tǒng)直接退款給買(mǎi)家。No-reasonreturndisputeprocedureOncetheselleruploadsthereturnordernumber,thebuyershalldownloadthereturninformation,then:Ifwithin20calendardaysthesellerconfirmsreceiptofthereturnoftheproducts,thepaymentwillberefundedtothebuyer;Ifafter20calendardaysthesellerhasnotconfirmedreceiptofthereturnoftheproductsandthesellerhasnotfiledadispute,thepaymentwillberefundedtothebuyer;Ifwithin20calendardaysthesellerhasnotreceivedthereturnoftheproductsorthegoodsreceivedhaveissues(e.g.theyhavebeendamaged,notfullyreturned,theyhavebeenusedand/orarenotinresalablecondition),thesellercanalsoapplyforadisputetobesettledbytheplatform.OtherdisputesOncethebuyerfilesforothertypesofdisputes,thesellermustrespondwithin72hours.Ifthepartiescannotresolvethedispute,theplatformwilldecideaccordingtotheevidenceprovidedbythebuyerandtheseller.Inordertoimprovethebuyer’sexperienceandconfidenceintheplatformandinthesellers,theplatformencouragessellerstoactivelynegotiatewithbuyers;ifthenegotiationdoesnotresultinasettlementbeingreached,theplatformhastherighttoactivelyparticipateintheproposalsolution.OtherdisputesOncethebuyerfilesforothertypesofdisputes,thesellermustrespondwithin72hours.Ifthepartiescannotresolvethedispute,theplatformwilldecideaccordingtotheevidenceprovidedbythebuyerandtheseller.Inordertoimprovethebuyer’sexperienceandconfidenceintheplatformandinthesellers,theplatformencouragessellerstoactivelynegotiatewithbuyers;ifthenegotiationdoesnotresultinasettlementbeingreached,theplatformhastherighttoactivelyparticipateintheproposalsolution.beingreached修飾前面的名詞Settlement意思是如果談判沒(méi)有達(dá)成協(xié)議，平臺(tái)平臺(tái)有權(quán)主動(dòng)介入，給出解決方案。OtherdisputesTheinvolvementoftheplatfo