寫作指導 公開課教學設計

如何寫投訴信【寫作指導】

在現(xiàn)實生活中，我們在接受服務或購物時難免會遇到一些令人不滿意的事情。寫投訴信就是表達這種不滿的一種方式。在表達自己的心情感受時，要注意用詞的準確及簡潔。

投訴信在格式上除了應有稱呼、正文、結(jié)束語和簽名外，還應有信頭和信內(nèi)地址，即寫信人的地址、寫信日期及收信人的單位名稱和地址等。

投訴信的正文通常包括以下幾個方面的內(nèi)容：說明投訴的原因并表示遺憾；實事求是地闡述問題發(fā)生的經(jīng)過，切忌夸大其詞；指出問題引起的后果；提出批評及處理意見，或敦促對方采取措施，或提出所希望的賠償以及補救方式?！境Ｓ帽磉_】★常用詞匯complaint,damage,appreciate,neither...nor...,bytheway,what’smore,exceptfor,foronething...foranother,...★常用句型I’msorrytotroubleyoubutI’mafraidthat...I’mverysorrytotellyouthat...Ireallyhatetocomplain,butonethingisreally...I’mwritingtoexpressmydissatisfactionabout...Thereissomethingwrongwith...Iunderstandit’snotyourfault,but...Wouldyoupleaseletmeknow...Iwouldbeverygratefulifyou...Excuseme,butthere’saproblemwith...Iwouldliketodrawyourattentiontotheprob-lem...Ihopeyoucangiveenoughattentionto...anddosomethingabout...Ihopetoreceiveyourresponse...【寫作任務】

假設你是李華，最近移民到美國，住在紐約市場街53號。2015年3月20日你在紐約家具城（廣場路4注意：1.詞數(shù)100左右（開頭和結(jié)尾已給出，但不計入總詞數(shù)）；

2.可以適當增加細節(jié)，以使行文連貫。

No.53MarketStreet,

NewYork

March26th,2015NewYorkFurnitureStore,No.4SquareRoad,NewYorkDearmanager,

ThesetoffurniturewhichIorderedonMarch20thfromyourstorearrivedonMarch25th.

___________________________________________________________________________________________________________________________________________________________________________________________________________

Ihopetoreceiveyourresponsequickly.

Yoursfaithfully,

LiHua【參考范文】No.53MarketStreet,NewYorkMarch26th,2015NewYorkFurnitureStore,No.4SquareRoad,NewYorkDearmanager,

ThesetoffurniturewhichIorderedonMarch20thfromyourstorearrivedonMarch25th.

I’mverysorrytotellyouthatthissetoffurniturehasbeenbadlydamaged.Ifoundtwoofthedoorshadnotbeenfittedproperlyandthesurfaceofthefurniturehadbeensomewhatscratched.WhenItoldthistoyoursalesman,hesaidhehadnowaytodealwiththis.Thisisnotwhatyouhavepromisedbefore.

Wouldyoupleaseletmeknowwhetheryou’dliketosendmeanewsetoffurnitureorgivemebackmymoney?Ihavetosayifyoucannotdoeith