上汽通用五菱人力資源管理體系介紹

人力資源部HRDept.內(nèi)部資料Internalinformation人力資源及薪酬交流報(bào)告

SGMW-HR/B&C公司宗旨CompanyVision人力資源的遠(yuǎn)景

HRVision人力資源管理戰(zhàn)略HRStrategy成為公司持續(xù)發(fā)展的第一驅(qū)動(dòng)力，推進(jìn)上汽通用五菱成為微小型汽車(chē)領(lǐng)域國(guó)內(nèi)領(lǐng)先，國(guó)際上有競(jìng)爭(zhēng)力的汽車(chē)公司。Tobethe

No.1drivingforceofsustaineddevelopment

ofthecompany,promoteSGMWtobethebestcompanyintheminiandsmallcarindustryinChinaandastrongcompetitorglobally.構(gòu)建戰(zhàn)略性HR、人才管理、績(jī)效管理、知識(shí)管理、溝通管理五大體系，支持公司戰(zhàn)略發(fā)展，培養(yǎng)合格員工,提升公司核心競(jìng)爭(zhēng)力，建立績(jī)效導(dǎo)向企業(yè)文化，創(chuàng)建學(xué)習(xí)型企業(yè)，提高員工滿(mǎn)意度。

Establish

StrategicHR,TalentManagement,PerformanceManagement,KnowledgeManagement,andCommunicationManagementsystemstosupportcompanystrategicdevelopment,developqualifiedemployeesandimprovethecompany’scorecompetitionpower,buildaperformance-orientedculture,buildalearningstyleorganization,andimproveemployees’satisfaction.成為微小型汽車(chē)領(lǐng)域國(guó)內(nèi)領(lǐng)先，國(guó)際上具有競(jìng)爭(zhēng)力的汽車(chē)公司。TobethebestcompanyintheminiandsmallcarindustryinChinaandastrongcompetitorglobally.1、人力資源遠(yuǎn)景與戰(zhàn)略HRVisionandStrategy2、人力資源部職能

HRFunctionalStructure公司宗旨、使命、戰(zhàn)略CompanyVision,Mission&Strategy人力資源部戰(zhàn)略HRStrategyBusinessUnits/InternalCustomers公司各職能部門(mén)（內(nèi)部客戶(hù)）HRStrategicPartner戰(zhàn)略伙伴規(guī)劃：組織規(guī)劃、人力資源規(guī)劃、基準(zhǔn)調(diào)研、市場(chǎng)分析Planning:HRPlanning,Benchmarking,MarketTrendanalysis組織發(fā)展：組織有效性分析、組織功能界定、流程優(yōu)化Org.Development:Organalysis,Diagnose,ProcessOptimized人才管理： 培訓(xùn)、高潛力、關(guān)鍵崗位繼任者、職業(yè)生涯規(guī)劃與發(fā)展、績(jī)效考核TalentManagement:Training,HighPotential,KeyPositionSuccessor,CareerDevelopment,PerformanceManagement員工激勵(lì)：薪酬、福利、內(nèi)部表彰制度Reward:Compensation,Benefits,EmployeeRecognition員工關(guān)系EmployeeRelations人事處理支持PersonnelAdministrationsSupport人力資源信息系統(tǒng)HRInformationSystemExternalMarketEnvironment外部市場(chǎng)環(huán)境戰(zhàn)略性HR管理StrategicHRMgmt.運(yùn)營(yíng)支持OperationalSupport3、人力資源部組織機(jī)構(gòu)及職責(zé)HROrganizationChartandResponsibility7persons人力資源總監(jiān)HRDirector人力資源副總監(jiān)DeputyHRDirector主要負(fù)責(zé)：組織發(fā)展和人力資源規(guī)劃、部門(mén)職責(zé)及流程審核和優(yōu)化、崗位體系管理和維護(hù)、經(jīng)理管理及非核心業(yè)務(wù)外包的推進(jìn)。ResponsiblefororganizationdevelopmentandHRplanning,auditing&optimizingthedepartmentfunctionandbusinessflow,managing&maintainingpositionsystem,managers’management,out-sourcingofnon-keybusiness.組織規(guī)劃與發(fā)展經(jīng)理Org.P&DManager 主要負(fù)責(zé)：人事政策的制定和維護(hù)、人員招聘和人事管理、支持人員和外派人員的管理、員工關(guān)系和信息檔案的管理。Responsibleforestablishingandmaintainingthepersonnelpolicies,recruitingandpersonnelmanagement,themanagementofsupportersandout-assignedperson,employeerelationshipandemployeefiles’management.人事管理經(jīng)理PersonnelManager主要負(fù)責(zé)：薪酬福利政策的制定和維護(hù)、薪酬福利的規(guī)劃和實(shí)施、員工考勤管理、員工工資和福利的管理、公司工作餐的管理。ResponsibleforestablishingandmaintainingtheCompensationpolicies,planningandimplementingofthecompensation,themanagementofemployeeattendance,salaryandwelfare,andworkingmeal.薪酬福利經(jīng)理C&BManager

主要負(fù)責(zé)：負(fù)責(zé)青島分公司的組織規(guī)劃與發(fā)展、人事、員工培訓(xùn)與發(fā)展、薪酬福利等管理工作。ResponsibleforthemanagementaffairsinQingdaobranchsuchasorganizationplanninganddevelopment,personnelmanagement,employeestraininganddevelopment,compensationandbenefit,etc.人力資源經(jīng)理（青島外派）HRManager(QingDao)主要負(fù)責(zé)：企業(yè)文化的建設(shè)和維護(hù)、員工職業(yè)發(fā)展的管理、員工績(jī)效管理體系的建設(shè)和維護(hù)、員工培訓(xùn)管理、公司知識(shí)管理體系的建設(shè)和維護(hù)。Responsibleforestablishingandmaintainingthecompanyculture,employeecareerdevelopment,employeesperformancemanagementsystem,training,knowledgemanagementsystem.員工培訓(xùn)發(fā)展經(jīng)理T&DManager業(yè)務(wù)伙伴（TDC）TDCHRBP業(yè)務(wù)伙伴（采購(gòu)及供應(yīng)鏈管理）PC&LHRBP業(yè)務(wù)伙伴（發(fā)動(dòng)機(jī)工廠）PTHRBP業(yè)務(wù)伙伴（銷(xiāo)售）MARKETHRBP業(yè)務(wù)伙伴（制造系統(tǒng)）MDHRBP6persons7persons8persons34persons副總經(jīng)理VicePresident4、人力資源部運(yùn)作模式HROperationMode

在符合國(guó)家有關(guān)勞動(dòng)人事的法律、法規(guī)和政策的前提下，以支持公司業(yè)務(wù)發(fā)展為主導(dǎo)注重人力資本研究，制定人力資源政策。執(zhí)委會(huì)批準(zhǔn)ExcomApproveAccordingwithnationalrelatedlaborlaws,rulesandpolicies,tomakehumanresourcepolicybysupportingbusinessdevelopmentasorientationandfocusonstudyingthehumancapital.

HR政策HRpolicyHRMC審核HRMCAuditing薪酬福利C&B人事管理personnelmanagement基層主管Supervisor工會(huì)主席LUChairman員工代表Employeerepresentative組織規(guī)劃與發(fā)展O&D員工培訓(xùn)與發(fā)展T&D1、堅(jiān)持以滿(mǎn)足企業(yè)的可持續(xù)發(fā)展、提升企業(yè)核心競(jìng)爭(zhēng)力為人力資源工作的出發(fā)點(diǎn)。

HRPurposeispersistinginsupportingcompany’spersistencedevelopmentandimprovingthecorecompetitionpower.2、部門(mén)經(jīng)理是第一人力資源經(jīng)理，人力資源工作，尤其是培養(yǎng)和輔導(dǎo)員工，是其重要的工作內(nèi)容。

DepartmentdirectoristhefirstHRManager.HRmanagement,especiallyindevelopingemployees,isoneofthemostimportantresponsibilities.3、員工是發(fā)展的主體，多通道的職業(yè)生涯規(guī)劃有利于員工發(fā)展。

Employeeisthemainentityofdevelopment.Multicareerplanningisgoodforemployees’development.4、人力資源部負(fù)責(zé)政策規(guī)劃和指導(dǎo)，并提供系統(tǒng)、工具和服務(wù)。

HRisresponsibleforpolicyplanningandconsulting,andprovidingsystems,toolsandservices.5、公司內(nèi)結(jié)合市場(chǎng)機(jī)制與戰(zhàn)略需要，合理配置人力資源。

HumanResourceinthecompanyshouldbeallocatedbasedupondepartmentneedsandstrategicrequirements.5、人力資源部運(yùn)作原則HROperatingPrinciples6、全面的激勵(lì)體系

All-aroundCompensation建立支持公司業(yè)務(wù)發(fā)展、與公司文化相容、對(duì)市場(chǎng)反應(yīng)快速、行業(yè)內(nèi)具有競(jìng)爭(zhēng)力的激勵(lì)體系。Toestablishaninspiritingsystemwhichsupportingcompany’sbusinessdevelopment,becombinedwithcompany’sculture,respondingfasttomarket,andfullofcompetitionpowerintheindustry.激勵(lì)體系inspiritsystem以公司業(yè)績(jī)?yōu)閷?dǎo)向具有競(jìng)爭(zhēng)力的薪酬激勵(lì)compensationinspiritwithperformance-orientedand

competitionpower

與企業(yè)文化相容的導(dǎo)向性激勵(lì)inspiriting-orientedwhichconsistentwithcompany’sculture與公司經(jīng)營(yíng)業(yè)績(jī)密切結(jié)合的工資管理制度salarypolicywhichistiedtocompany’sperformance.貼合一線員工需求、保留公司核心人員福利設(shè)計(jì)welfaredesignwhichmeetingemployees’demandandkeepingcoreemployees營(yíng)造員工成就感多樣化獎(jiǎng)勵(lì)制度multi-premiumpolicywhichbuildemployees’achievement提供職業(yè)發(fā)展平臺(tái),提升職業(yè)價(jià)值supportoccupationdevelopmentplatformandpromoteoccupationvalue建立安全、良好的工作環(huán)境setupsafeandgreatworkingenvironment6、薪酬的構(gòu)成——工資

CompensationStructure——Salary全體員工AllEmployees建立以崗級(jí)為基礎(chǔ)、績(jī)效為導(dǎo)向、快速適應(yīng)市場(chǎng)變化的工資制度，發(fā)揮工資激勵(lì)杠桿作用，激發(fā)員工的勞動(dòng)積極性。Setupthesalarypolicywithpostlevelasbase,company’sperformance-orientedandrapidlyaccommodatethemarketchangetoputforwardtheinspiritingfunctionandpromoteemployees’enthusiasmofworking.藍(lán)領(lǐng)Bluecollar白領(lǐng)white-collarBaseSalaryBaseSalaryYear-endSalaryYear-endSalaryMonthlyPerformanceSalaryBaseSalaryMonthlyPerformanceSalaryYear-endSalaryOvertimeMonthlyPerformanceSalaryOvertimeOvertime6、全面多樣化的福利保障體系

VariousWelfareSystem貼合一線員工需求、保留公司核心人員福利設(shè)計(jì)。Welfaredesignwhichmeetingemployees’demandandkeepingcoreemployees.

工作餐、補(bǔ)充醫(yī)療保險(xiǎn)、企業(yè)年金、定期健康體檢、防暑降溫福利、員工優(yōu)惠購(gòu)車(chē)、生日祝福、探親費(fèi)報(bào)銷(xiāo)、員工關(guān)懷慰問(wèn)、團(tuán)隊(duì)建設(shè)費(fèi)、培訓(xùn)費(fèi)等workingmeal,supplementalmedicalinsurance,enterpriseannuity,physicalexamination,extremeweatherprotection,employeespurchasingvehiclewelfare,birthdaycakewelfare,familyleavecostreimbursement,employeeconcern,teambuildingexpense,trainingexpense,etc.

業(yè)務(wù)用車(chē)福利、業(yè)務(wù)通訊補(bǔ)貼、年度獲獎(jiǎng)人員企業(yè)年金激勵(lì)businesscarswelfare,businesscommunicationallowance,enterpriseannuityinspiritforyearlygainer基本養(yǎng)老保險(xiǎn)、失業(yè)保險(xiǎn)、工傷保險(xiǎn)、生育保險(xiǎn)、殘疾人保障金、基本醫(yī)療保險(xiǎn)、住房公積金pension,unemployment,injury,reproduction,handicappedinsurance,medicalinsurance,housingfund核心人員福利CoreEmployees’Benefit保證效率、符合員工需求的內(nèi)部福利InternalBenefits

ofEnsuringefficiencyand

Considerate社會(huì)保險(xiǎn)Socialinsurance合理化建議獎(jiǎng)、勞動(dòng)競(jìng)賽獎(jiǎng)、特別獎(jiǎng)、現(xiàn)場(chǎng)改善獎(jiǎng)、質(zhì)量改進(jìn)獎(jiǎng)、QC、專(zhuān)利獎(jiǎng)等reasonablesuggestionaward,laborcompetitionaward,welldonejobaward,atsiteimprovementaward,qualityimprovementaward,QC,patentaward.6、營(yíng)造員工成就感多樣化激勵(lì)機(jī)制

VariousPremiumSystem建立與公司經(jīng)營(yíng)活動(dòng)密切相關(guān)的多樣化激勵(lì)制度，激發(fā)員工創(chuàng)造性，營(yíng)造員工成就感和歸屬感。Setupthediversepremiumpolicytiedtocompany’sbusiness,promoteemployees’creationandbuildemployees’achievementandascriptionfeeling.公司專(zhuān)項(xiàng)獎(jiǎng)SingleAward銷(xiāo)售、質(zhì)量、采購(gòu)、培訓(xùn)、安全、成本、技術(shù)、技能及工段建設(shè)獎(jiǎng)勵(lì)setupawardsinsales,quality,purchase,training,security,cost,technique,skillandteambuilding,etc.總經(jīng)理獎(jiǎng)PresidentAwardSGMW榮譽(yù)功勛獎(jiǎng)SGMWHonorAwardSGMW杰出成就獎(jiǎng)SGMWAchievementAwardSGMW卓越團(tuán)隊(duì)獎(jiǎng)SGMWExcellentTeamAwardSGMW杰出團(tuán)隊(duì)獎(jiǎng)SGMWOutstandingTeamAward

圖：08年度總經(jīng)理頒獎(jiǎng)現(xiàn)場(chǎng)Y08PresidentAwardLaunchingatsite6、保持薪酬的外部競(jìng)爭(zhēng)力

KeeptheExternalCompetitionPowerofCompensation級(jí)別管理人員與汽車(chē)行業(yè)薪酬水平進(jìn)行比較操作人員與生產(chǎn)所在地薪酬水平進(jìn)行比較金額SGMWHighinmarketMedialinmarketLowinmarketSGMWHighinmarketMedialinmarketLowinmarketPclevelFunction1Function2Function3Function4AmountAmountComparethepaymentbetweenthemangersinSGMWandthemarketComparethepaymentbetweentheoperatorinSGMWandinthelocalmarket根據(jù)公司經(jīng)營(yíng)情況結(jié)合市場(chǎng)薪酬水平進(jìn)行薪酬調(diào)整，保持員工薪酬水平在市場(chǎng)上的競(jìng)爭(zhēng)力。Toadjustsalarycombinedwithcompany’sbusinessconditionandmarketlevel,tokeepthecompetitionpowerofcompensationinthemarket7、SGMW用人策略

SGMWHumanStrategy以能力提升為管理主線把合適的人放在合適的崗位上Rightpersononrightposition能力提升(培養(yǎng))計(jì)劃Capabilityimprovementplan繼任者計(jì)劃SuccessorPlan績(jī)效輔導(dǎo)performanceinstruction崗位勝任度評(píng)估Positioncompetenceevaluation合格優(yōu)秀知識(shí)Knowledge行為Behavior基本要求Basic

factor技能Skill勝任力模型CompetenceModel人才質(zhì)量標(biāo)準(zhǔn)核心能力Key

Capability經(jīng)驗(yàn)Experience優(yōu)秀行為GoodBehaviorCapabilitypromotionasmainmanagementExcellenceCompetenceTalentStandard技能類(lèi)新員工Hourly

New

Employee技術(shù)管理類(lèi)新員工Salaried

New

Employee技術(shù)管理類(lèi)員工Salaried

Employee特聘技工/技師SkillWorker/Technician管理/技術(shù)專(zhuān)家Experts一級(jí)經(jīng)理Director二級(jí)經(jīng)理Manager主管Supervisor技能類(lèi)員工Hourly

Employee入職培訓(xùn)Entrance

Training專(zhuān)業(yè)技能培訓(xùn)Skill

Training管理技能要求Administration

Skill專(zhuān)業(yè)技能要求Professional

Skill基礎(chǔ)技能要求Basic

Skill公司人才結(jié)構(gòu)

TalentStructure領(lǐng)導(dǎo)力發(fā)展Leadership

Development多通道職業(yè)發(fā)展MulticenterDevelopment員工分級(jí)制度Classification

Policy基礎(chǔ)管理培訓(xùn)Basic

Management

Training新主管培訓(xùn)New

Supervisor

Training管理技能提升SkillImprovement新經(jīng)理培訓(xùn)New

ManagerTraining一、二級(jí)經(jīng)理培訓(xùn)Director/Manager7、員工職業(yè)發(fā)展平臺(tái)

OccupationDevelopmentPlatform縱向發(fā)展：技能分級(jí)、特聘專(zhuān)家、高潛力計(jì)劃、關(guān)鍵崗位繼任者計(jì)劃、晉升linedevelopment:skillclassification,highpotentialplanofspecialrecruitedexperts,successorplanofkeyposition,promotion由外圍業(yè)務(wù)至核心業(yè)務(wù)的發(fā)展developfromnotcorebusinesstocorebusiness橫向發(fā)展：本部門(mén)/跨部門(mén)輪崗計(jì)劃crossdevelopment:positionchangingplaninthesameordifferencedept.多方向的職業(yè)生涯發(fā)展規(guī)劃。multi-directionaldevelopmentplan.7、職業(yè)生涯發(fā)展機(jī)制

OccupationDevelopmentSystemmarketingproductionsalesothermarketingproductionsalesotherfunction8、人員結(jié)構(gòu)

StructureofHeadcount

ManagerDirectorSupervisorProfessionaltechnicanOperatorCompanyLeaderProfessionaltechnicianOperatorSupervisorManagerDirectorPresidentAgeWorkexperience8、人員結(jié)構(gòu)

StructureofHeadcount2009年員工學(xué)歷分布圖

EducationDistributeChartofY09ITA&belowDoctorMasterBachelorDiplomaDoctorMasterDiplomaBachelorITA&below9、溝通體系